This paper applies systems theory to the problem of nurse burnout in a progressive care unit (PCU), using the nursing services delivery framework developed by Meyer and O'Brien-Pallas (2010). It examines the unit's inputs — including schedules, equipment, personnel, and workplace culture — as well as throughput processes such as organizational structure and communication mechanisms. The paper identifies how overlong shifts, alarm fatigue, and poor interpersonal communication contribute to low job satisfaction and high turnover. It proposes specific goals to reduce burnout, including limiting shift lengths, reducing alarm noise, improving care coordination, and cultivating a more supportive workplace culture aligned with the facility's mission of delivering quality patient care.
The problem of burnout within the nursing progressive care unit (PCU) is one that can be addressed using systems theory. The PCU is a very busy unit, and nurses can sometimes feel overworked or burned out as a result of long hours, extended shifts, and other stress factors. As a result, they often experience low job satisfaction, which has been shown to lead to high turnover as well as to low patient satisfaction (Hudgins, 2016). Within a systems theory framework, this problem is situated in the throughput — that is, the nursing suprasystem (Meyer & O'Brien-Pallas, 2010).
The inputs within this system consist of the materials, people, and energies of the unit (Meyer & O'Brien-Pallas, 2010). The materials include schedules produced by the unit manager that can impact how many hours nurses are working, along with the instruments and monitors used to evaluate patients. These monitors can cause alarm fatigue and contribute to nurses feeling burned out (Ryherd, Waye, & Ljungkvist, 2008; Horkan, 2014).
The people include the nurses, their managers, the patients, and the physicians. Among these groups, there can sometimes be a lack of effective communication that adds to nurses' feelings of poor job satisfaction and contributes to a lack of retention in the unit (Tandon & Kaushik, 2015). The energies include the attitudes and expressions of the nurses and the workplace culture itself, which promotes communication but lacks a proper support system for ensuring that nurses are not overburdened and have an effective means of communicating their needs to other professionals.
The throughput consists of the nursing unit's organizational structure, which does not have a good handle on scheduling in order to keep nurses from getting burned out. Nurses routinely work longer than 8-hour shifts, which can drain them physically and emotionally. The throughput also lacks a mechanism whereby nurses can communicate more effectively with colleagues to ensure that patient care is continuous and that nurses are not stressed by gaps in patient care that they must address on top of their other concerns.
"Patient care quality, turnover cycles, and corrective feedback"
"Four concrete goals to reduce burnout and turnover"
"Linking proposed solutions to mission and values"
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