This paper examines the role of information and communication technology in disaster management, from preparedness through recovery. It discusses how tools such as remote sensing, satellite communication, mobile telephony, and internet connectivity enable timely information gathering, processing, and early warning systems. The paper uses the 2010 Haiti earthquake as a case study to illustrate how virtual reality, laser scanning, and Inmarsat connectivity aided humanitarian response. It also addresses mass media's function in disseminating public safety information and highlights the local news media's role during Hurricane Andrew in 1992. The paper concludes by emphasizing the need for reliable, low-cost networking technologies and a broad understanding of technological tools among disaster response workers.
Information technology is the foundation of effective decision-making in disaster management. Access to reliable and accurate information is critical after a disaster because it enables communication systems to open, share data, and coordinate responses across multiple agencies and levels of government.
Access to reliable, accurate, and timely information at all levels of society is crucial immediately before, during, and after a disaster. In preparing for disaster, communication planning must anticipate situations that involve ICT elements including broadcasting via radio and television, mobile telephony, electric power infrastructure, database management, and internet communication. Remote sensing has enabled analysts to quickly determine the areas affected by a disaster and provides high-resolution information on the impact on physical infrastructure and environmental assets. Key technology and communication tools in this context include satellites, radio, and cellular networks.
The earthquake that struck Haiti in 2010 demonstrated how technology can play a decisive role in disaster response. Virtual reality, for instance, helped scientists analyze key details about the origins and extent of the disaster. Scanning affected surface areas using airborne lasers enabled scientists to compute the distance between the scanner and the ground quickly and accurately — a process that was completed within a few weeks of the major earthquake. Virtual globe software played a significant role in supporting remote mapping, and virtual reality-based visualization is now recognized as a major asset in the rapid scientific response to future natural disasters, since it allows many basic aspects of fieldwork to be conducted remotely and more efficiently.
During the Haiti earthquake disaster, Inmarsat satellite services were deployed and made significant contributions. These included providing connectivity for individuals and Wi-Fi hubs, supporting the coordination of humanitarian aid, ensuring security communications for NGO personnel, and enabling live media broadcasting from the affected region.
"Media as trusted source of disaster information"
"Three functional technology roles in disaster management"
Campbell, J. (2011). Introduction to remote sensing (2nd ed.). New York: The Guilford Press.
Wright, J. (2010). Prime time: Make the most of media's golden hour. Journal of Emergency Management.
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