Practiced for over 2,500 years in China, where it originated, acupuncture is an important part of the holistic system of traditional Chinese medicine. Acupuncture was first introduced in Europe about 200 years ago by Jesuit priests who served as Catholic missionaries in the East. Most of its modem popularity in America and Europe followed the normalization of relations between the West and the Peoples Republic of China (Pfeifer, 1988). At first, acupuncture caused quite a stir among culturally-biased skeptics in the Western medical community, but over time it has come to be recognized as a legitimate medical technique that should be integrated into standard medical practice for a number of conditions.
According to traditional Chinese Medicine, health is achieved through the harmonious balance between the opposing forces of yin (spirit) and yang (blood) (Acupuncture, Medicomm). The attraction between them creates an energy known as qi (pronounced chee) and…… [Read More]
Cultural Competency Scenario: A Muslim, African Moroccan woman and a male, American clinical home health worker aide
Imagine this -- you are a male clinician in the home health care industry assisting in the at-home treating of an older African woman. The woman has recently come to this nation and needs assistance with bathing, meal preparation and other minor assistance performing ordinary acts of daily self-care. In her original nation of Morocco, this woman long faced government, social, and family-sponsored discrimination that rendered women unequal before the law and forbade such a close physical relationship between a man and a woman. (Human Rights atch, 2004) No matter how noble the clinician's intentions, he must accept that the woman has a profoundly different and ingrained view of the sexes than himself -- and it is not his ethical responsibility as a caregiver to overcome what he may perceive as prejudices, but…… [Read More]
2007). At the same institution referenced above, the high degree of "sameness" with which all students were treated precluded the concept that a student might be struggling for cultural reasons -- i.e. preconceived notions regarding the subject matter that differed from what was being taught, etc. This in essence led to blaming the victims of cultural incompetence -- or at least cultural blindness -- for problems that were largely inherent to the system and beyond the students' grasp to even perceive, let alone understand and articulate to authority figures.
There are many suggestions that could be made in order to help this institution -- and the many others that are presumably like it around the country -- move in the right direction, towards increased cultural competence and away from the ill-conceived notions of complete equality and essential similarity that amounts to cultural blindness. The most effective solution, however, is simple…… [Read More]
Cultural Competency Health Professionals Canada
This paper discusses cultural competency for health professionals in Canada. Defining cultural competence for healthcare as respectful awareness of cultural differences, the importance of this perspective is discussed. Aspects of cultural competency, ranging from the purview of the healthcare insurance industry, to the perspective of the Canadian Nurses Association, are presented. Also, ani Srivastava's 'Guide to Clinical Cultural Competence' is used to guide the discussion. Also, articles from scholarly journals are explored for the analysis.
Defining and classifying Cultural Competency
According to the United States National Institutes of Health (NIH, 2015), cultural competency, as applied to healthcare, 'enables providers to deliver services that are respectful of and responsive to the health beliefs, practices and cultural and linguistic needs of diverse patients'. In another place it is defined as "a set of congruent behaviors, attitudes and policies that come together to enable a system, organization or…… [Read More]
Moreover, nurses who move to working behind the scenes in education, can adapt what they have learned practicing in the field in order to translate it into an academic context. The need to teach transcultural nursing practices in a modern academic context is clear. New nurses will need to learn from others' experiences in order to best present a culturally sensitive method of care for their patients. Thus, many within nursing education have begun designing strategies to introduce the diversity into the nursing practice as early as nursing school, instead of waiting for nurses to develop their own culturally sensitive methods based on their experience in the workplace. Thus, Andrews and Boyle quote "Over the years, we have explored ways to creatively and effectively teach our students how to apply transcultural concepts to practice with the goal of developing their knowledge and skill in providing culturally competent and culturally congruent…… [Read More]
Efficacy of Provider Cultural Competency Training for educing HIV Prevalence among African-American Adolescent Females
isky behavior is common among adolescents, some might even say expected, but the risks taken can sometimes lead to tragic, life-long consequences. Sexually transmitted infections (STIs), for example, can cause cervical cancer or acquired immunodeficiency syndrome (AIDS). The adolescent group most susceptible to HIV exposure in the United States is African-American females (reviewed by Aronowitz & Eche, 2013). Across all females between the ages of 13 and 19 in the U.S. African-Americans accounted for 70% of all new infections in 2006, even though only 14% of the American population is Black. More generally, a 2008 study revealed that nearly 50% of all African-American female teenagers were infected with at least one common STI.
Differences in risky behavior among racial and ethnic groups has been associated with other adverse outcomes, including substance abuse, exposure to violence, and…… [Read More]
HIPAA Privacy Rule Considerations
Dealing with a diverse patient population will impact the right to patient privacy as mandated by the HIPAA Privacy Rule in a couple of distinct ways. Many patients might not necessarily understand their rights to privacy, or their other rights. Such a statement is particularly relevant when dealing with immigration populations. For instance, numerous members of these populations may not speak English very well. Additionally, depending on which ethnicity they are members of, it might be difficult to find a translator or someone that can speak their native language. As such, one of the potential barriers I might come across in a medical setting when dealing with a diverse patient population is simply attempting to communicate to its members the information that they need -- and are entitled to according to the HIPAA Privacy Act. Again, depending on which ethnicity or nationality a particular patient represents,…… [Read More]
Cultural Competency and Group Leadership
Group leadership is important, in that a group needs to be cohesive. Without the right leadership there will be no cohesion, which can lead to the failing of the group (DeLucia-Waack, Kalodner, & iva, 2013). While leadership does not seem particularly difficult for many people, there are many different facets to leadership that have to be addressed. One of these facets is multicultural competency. This means that a good leader must be careful to understand each person in the group and his or her culture, in order to take that culture into account when it comes to making the group work well together (Yalom & Leszcz, 2005). The cohesion of any group is difficult enough without cultural issues, but the gaps can be bridged when there is a good leader available. Learning to address multicultural issues can be taught, but some of it…… [Read More]
Cultural Competency in Nursing
The basic knowledge in nursing or medical studies needs substantial facilitation in order to be effective and appropriate towards addressing the needs and preferences of the patients. Watson notes the need to integrate humanistic aspect into the career or nursing profession. He also believes on the need for the establishment of the caring relationship between the patients and nurses thus demonstration of unconditional acceptance of the patients in any condition. Nurses should integrate holistic and positive treatment with the aim of promoting health through knowledge and interventions thus elimination of interruptions during treatments or 'caring moments'. Modern patients have diverse problems and issues because of the cultural differences, races, and ethnicity thus the need to enhance the operations of the nurses. There is need to ensure that the nurses obtain cultural competencies with the aim of enhancing their ability to address diverse issues and problems faced…… [Read More]
Krentzman and Townsend (2008) indicates that multicultural competence means "having the beliefs, knowledge, and skills necessary to work effectively with individuals different from one's self; that cultural competence includes all forms of difference; and that issues of social justice cannot be overlooked" (p. 7). Although improved cultural competency is widely regarded as being an important element of high quality health care services, it is not a "magic bullet" for mitigating existing inequities in the provision of such care (Larson & Ott, 2010). Nevertheless, developing cross-cultural competencies is viewed by many health care providers as an essential first step in improving access and the quality of health care services in Australia today (Sharma & Phillion, 2011). Therefore, in this context, the term "multicultural competence" is used to describe the relationship between a counselor and a patient in cross-cultural settings (An introduction to cultural competency, 2012). The focus of cultural competence is…… [Read More]
We are more than welcome to assist any client who has trouble understanding anything. However, we do not offer to meet with clients whose first language is not English to decipher communications that they might not understand. Making this effort goes a long way toward promoting client health and well being.
We do have bilingual staff but Spanish is the only language besides English that is well-represented. It would be more helpful to hire people who have some command of other languages that our clients might speak. One of the areas I believe we do well in is sensitivity to diverse views of family and health. We allow extended members of the family to visit and consult with them too. I understand that people from different cultures grieve differently, too. Finally, I would be better off reading peer-reviewed journal articles as to the most current best practices that take cultural…… [Read More]
Culture & Social Work
Regardless of the background and upbringing of an individual, there are common threads and patterns that typify everyone's life as a child and as they develop. However, there are most certainly variations when it comes to things like culture and the society that is lived within during this process. Even when speaking of a singular cultural area like a city, state or especially a nation, there will be differing norms, values and so forth based on the culture or cultures that one is exposed to and raised within. This report will look at the common Latino experience as well as a few other notable cultures and how this can affect and vary the interactions and reactions seen when it comes to social work. While trying to treat every situation with the same cultural and societal lens might seem attractive, the underlying cultures and patterns that actually…… [Read More]
Cultural competence: What does this really mean to health care professionals?
Cultural Competency is a significant issue that faces health care providers today. It is important for organizations to have and utilize polices, trained and skilled employees and resources to foresee, distinguish and respond to a variety of expectations in language, cultural and religion of members and health care providers. Health literacy takes place when there is shared understanding between healthcare providers or anyone communicating health information and patients. Joint understanding is not just good medicine; it is also a right and responsibility (Health Literacy and Cultural Competency Provider Tool Kit, 2008).
Addressing disparities in health care and health results is more and more becoming a main concern on national and state levels. The Department of Health is dedicated to generating health justness and devoted to endorsing cultural competency among health care providers, to enhance affirmative results for all…… [Read More]
In this paper, I will reflect on my responses to the Cultural Proficiency Receptivity Scale. I will tell what my responses tell you about myself and my preparedness as an aspiring school
counselor. In this paper, I will also address cultural diversity and if there is a lack of it in my school.
Cultural Proficiency Receptivity Scale
After answering the questions on my preparedness as an aspiring school counselor I feel that overall, I am prepared to respond to cultural diversity concerns and issues in my school. I am convinced that if I fail to make an effort towards ensuring that my students are educated beyond the bare minimum, I would not be fully meeting their needs. In the words of Nieri (2012), schools “shape student’s cultural trajectories” and “these trajectories are tied to youth development and achievement.” With the world of today being largely a global village, where…… [Read More]
Cultural bias implies an emphasized distinction or preferential status that indicates a predilection for one culture, over another. It is often discriminative, and is characterized by an absence of integration in a group, in terms of social principles, codes of conduct, and beliefs. Cultural partisanship introduces the accepted behaviors of one group as superior, and more valued, than those of another lesser-respected cultural group. In my surroundings, most of the residents, and hence, patients are white, making us (Afro-Americans and Asians) minorities, feel different if not isolated. Such deferential factors are responsible for establishing where specific individuals live, and what opportunities are available to them, in the healthcare and educational context (Sue et al., 2009)
The presence of cultural bias within the context of healthcare-related recommendations and decision-making gives rise to significant challenges. Well-documented inequalities in health status of different racial and ethnic communities, in addition to nationally-publicized…… [Read More]
Cultural Issues With Different Generations
Cultural diversity represents a scheme of behaviors and beliefs that acknowledges and regards the existence of diverse groups of individuals within a society/organization, accepts and values the socio-cultural distinctions existing between them, and facilitates and encourages their ongoing contribution to the society/organization within an all-encompassing cultural context, empowering all societal/organizational members. Valuing and understanding cultural diversity form the solutions to defying racism. Every person needs to have the freedom to explore his/her respective identity's and culture's uniqueness, whilst simultaneously endeavoring to understand cultural diversity existing in our globalized world. A denial of cultural expression implies limiting the demonstration of distinctive views regarding life and inter-generational knowledge transfer (Lovely, 2012). esearch indicates that absence of cultural, racial, and gender cohesion arises out of stereotyping, mistrust, and an increasing number of intra-cultural language and conversation issues. When these issues aren't focused on, it can result in the…… [Read More]
In today's increasingly culturally diverse world, cultural competence, or what has become known as "cultural intelligence (CQ)" has received increasing research attention. Several authors, with various purposes and audiences, have developed assessment instruments to help individuals and groups understand their level of cultural intelligence. Included among these is the instrument developed by Earley and Mosakowski (2004), under the title "Diagnosing Your Cultural Intelligence."
Earley and Mosakowski's instrument addresses three areas of CQ: The cognitive, the physical, and the emotional/motivational. The cognitive component can be regarded as the "head" of cultural competence. On a cognitive level, this areas focuses on an individual's understanding of differences between cultures. This involves asking questions and investigations to identify any differences that might exist among cultures. Being aware of these on a cognitive level can greatly enhance a person's ability to understand and interact with foreign cultures.
The physical component focuses on a…… [Read More]
The public will also be presented with information from the experiential view of someone who in the past failed to have their child immunized. Evaluation will be conducted by distributing surveys/questionnaires about access to immunizations in the previous 12 months. The model will be modified by identifying weak points in the efforts to inform the public.
(2) providing information to the public about cancer screening: the public will be given written and verbal information about cancer screening for their family and about how to access cancer screening in the community of providers. A special speaker will provide information about how cancer screening helped save their life. Evaluation will be conducted by distributing surveys/questionnaires about access to cancer screenings in the previous 12 months. The model will be modified by identifying weak points in the efforts to inform the public.
(3) Providing information about safe sex: the public will be given…… [Read More]
Being a counselor can sometimes be a really tough job. Counseling can only be effective and beneficial when the counselor places himself or herself in the shoes of his or her client. If he or she is unable to do so, he or she will never become an effective counselor. Placing oneself in the circumstances of someone else is not easy, let alone placing oneself in the shoes of a person who is of a different race, religion or culture. That is the real test of a counselor. In this paper I shall discuss what is required to understand the cross-cultural relationships in counseling to help the client get over their problem easily. All the dimensions pertaining to counseling (of a client of a different background that the counselor) will discussed with the case scenario.
When clients and counselors have different cultural (or ethnic or racial)…… [Read More]
scu.edu).Andre goes on to say some critics see Hirsch's efforts to bring culture into the classroom are not so much "cultural literacy" but more like "cultural indoctrination." Not only is the Hirsch strategy and methodology seen as flawed, Andre and Velasquez continue, the "content" he prescribes is subject to criticism. For example, the question of "Whose form of knowledge, culture, vision, history and authority will prevail as the national culture?" should be asked, and Hirsch knows that is an issue. "Will they, like Hirsch, be white, middle-class males?" Andre wonders, and will they be elitist?
Hirsch meanwhile answers these accusations in his Core Knowledge Web site, saying that the contend must arise from "a broad consensus of diverse groups and interests." That consensus should include the parents, teachers, scientists, "professional curriculum organizations, and experts on America's multicultural traditions." The "central motivation behind" his core knowledge initiative is "to guarantee equal…… [Read More]
"Culture is more often a source of conflict than of synergy. Cultural differences are a nuisance at best and often a disaster." - Dr. Geert Hofstede
After working for six years as a clinical psychologist at BM, both collecting and analyzing data from over 100,000 individuals from forty different counties, Hofstede became interested in the sociology of communication between people of different cultures. An expert, Hofstede's influential wisdom on the interactions between national cultures and organization cultures begot a model identifying five dimensions to differentiate cultures; these dimensions, particularly as they relate to strategy, team communications, influence tactics, and conflict management, are integral in analyzing the cultural communications of such vastly different states as the United Arab Emirates, Mexico, and Spain.
n his work, Gert Hofstede demonstrated that there are national and regional cultural groupings that affect the different dynamics of behavior in organizations, both corporate and civic.…… [Read More]
Negotiating Cross-Cultural Issues at the End of Life
The clinical problem and dearth of research which led to the study was directly connected to the fact that there was a clear understanding that not enough clinicians had cultural competency, particularly with patients receiving end of life care, but there wasn't a clear sense of how to fix this. The fundamental issue at stake was how cultural competency could improve end of life care and the services which needed to be available to clinicians in order to improve healthcare delivery and patient outcomes. As the researchers assert, "Thus the risk for cross-cultural misunderstandings surrounding care at the end of life is also increasing. Studies have shown cultural differences in attitudes toward truth telling, life-prolonging technology, and decision-making styles at the end of life" (Kagawa-Singer & Blackhall, 2001). These notions illuminate clearly the need for the study and the relevancy of the…… [Read More]
Standards of Care/Mental Health/Cultural Competence
EMEGING STANDADS OF CAE/MENTAL HEALTH/CULTUAL
Sometime in 1999, the Surgeon General released Mental Health: A eport of the Surgeon General. Inside this report, it acknowledged that not every Americans, particularly minorities, are getting the equal mental health treatment, a discovery that provoked the Surgeon General to give out a supplemental report on differences in mental health care for individuals of color (Donini-Lenhoff, 2006). The addition, which was available in 2001, sends out one obvious message: culture does actually count. Cultural competency is considered to be one the vital ingredients in closing the differences hole in health care. It is looked as the way patients and doctors are able to come together and then talk about health issues without cultural differences stopping the conversation, nonetheless improving it. Fairly simply, health care services that are deferential of and receptive to the health beliefs, practices and cultural and…… [Read More]
Global Perspectives on Leadership
Working with individuals from Latin America requires significant consideration of various factors that influence the relationship and the realization of a shared organizational objective. Firstly, taking into consideration the cross-cultural communication that will dominate the interaction with individuals from this culture is imperative. The fact that cultural differences exist translate to the communication breakdown that should be managed by the leader of an organization. Developing a culture-sensitive environment will help eliminate such barriers. The leader should also consider the context and content of understanding business setup when working with individuals with Latin America culture. Textual analysis shows that Latin business culture focuses on the broad aspects of the organizational relationship, social approaches, and broad circumstances influencing the business (Moran, 2011, p. 215).
However, the culture of other states such as the U.S. places a strong emphasis on the communication content. The content of focus includes facts,…… [Read More]
Critically analyze current practice to formulate researchable problems. I was able to discover the following: current practice recommendations for reducing health disparities among African-American female adolescents are lacking, but recent research findings suggested that parenting may represent a significant syndemic factor that could be influenced by nursing interventions. A review of this literature led me to propose a quantitative study examining the efficacy of cultural competency training for primary care providers who practice in an inner-city African-American neighborhood.
Evaluate current research studies for appropriateness of problem statement, sampling design, methodology, data analysis procedure, interpretation of findings, and ethical issues. In order to propose a researchable problem I needed to understand what had already been accomplished by other researchers. This required me to dig into the literature, evaluate the details of the methodologies used, and compare and contrast both findings and interpretations. The topic I chose for my research proposal…… [Read More]
Ethics and Culture
Ethical and Cultural Competency
Vanaki, Z., Memarian, A. (2009). Professional ethics: beyond the clinical competency. Journal of Professional Nursing, 25 (5), 285 -- 291
The author found that the professional ethics are the core determinants to perform a better duty at the workplace. The behavior of a person at work place helps in making relationship and bonds with the team members, responsibilities, the patients, the staff and helps in better understanding of workplace strategies that are termed as professional ethics. The researchers found that the personality of a person depends a lot on the expression of compassion, love, care and attention. The survey was done on the nurses working in the hospital where they explained that despite the cultural differences, if they make a bond or a relationship of care with the patients. That helps a lot in maintaining the confidence of the patient and…… [Read More]
Police officers interact with the public on a daily basis, requiring cross-cultural competency and communications skills. Whereas lack of awareness of cross-cultural differences may lead to conflicts and misunderstandings, cultural competency can foster harmonious relationships among multiple community stakeholders. Misunderstandings can also lead to inefficiencies in inter-agency communication, potentially complicating cases by unnecessarily diverting a case to child protective services or the courts. For police officers, cross-cultural competencies impact interactions with citizens, victims, suspects, and coworkers. Cross-cultural competency directly affects the quality of service delivery. Both police officers and civilian employees in multiple sectors need to enhance cross-cultural knowledge as part of their organization’s mission, vision, and ethical practice.
Scenario One shows how even a little police officer knowledge about traditional medicine in Asian communities could have prevented the problems in this case. Officers jumped to conclusions about the marks on the children’s bodies. While it is…… [Read More]
Culural Competence |
Cultural Competence in the Criminal Justice System
Culture determines people's experiences of their world. It is important in the reception and delivery of services. Cultural competence starts with knowing your cultural practices and beliefs, and recognizing the different practices and values of people from different cultures. This goes beyond speaking a different language, or just acknowledging a different group's cultural icons. Cultural competence involves changing your biases or prejudgments on a different people's cultural traditions or beliefs (Continuing Education Online, 2002-2016).
Cultural competence, therefore, can be described as a group of attitudes and behavior within a culture. These attitudes and behavior are incorporated into the methods of practice of an agency, system or its experts, and helps them work productively under cross-cultural circumstances. To successfully achieve cultural competency, knowledge about groups and individuals must be incorporated and translated into certain practices and rules applied in suitable cultural…… [Read More]
playing ground for healthcare organizations has and continues to change; so does the relationship of health care entities to their method of access and availability, degree of consumer choice, competition, financing, effect on advanced practice nurses and other health professionals.
The course was a valuable experience for me. The thoughts were provoked and the discussions candidly professional. One major reason for the definite benefit was the student diversity in the course. The diversity of students enabled me to pose candid questions to people from different cultures thus learning more. The contents of this course have a profound effect on me as a nurse, and the entire community patient care. However, guest speakers gave encouraging and supportive comments (Basford & Slevin, 2013). As a healthcare professional, I will frequently serve patients from diverse backgrounds, personal beliefs, expectations, and experiences. I must have a sharp awareness of others and myself. This course…… [Read More]
cultural diversity issues and its impact on nursing professionals' practice. It assesses a client hailing from a different culture, and employs information derived from the assessment determining and reflecting on health practices and beliefs of the client's culture. Lastly, nurses' role in the care of patients hailing from diverse backgrounds care is analyzed, and a conclusion is drawn.
Client Interview Data
Client's health beliefs in relation to cultural diversity
The client comes from a family-focused background, in which she plays the role of chief household organizer and attends to her family and their needs. She believes one ought to lead a life of a good and virtuous individual, and support one's family, particularly in times of need. In her opinion, sickness must be tended to, for preserving life. She believes in healthcare professionals and services they offer, for leading a healthy life. She is comfortable having healthcare professionals take care…… [Read More]
To deal with these difficulties, several recommendations can be formulated:
1. Cross-cultural variables: Ethnic matches should be arranged between client and therapist. These will be effective in dealing not only with communication problems, but also with cultural perceptions of the disease as well as with possible social stigmas attached to the disease. The therapist, sharing similar cultural background to the patient understands the patient's concern and speaks the patient's language therefore is more able than another to 'pull' her through.
Other recommendations include items such as that Government should allocate more funding to establishing specific mental health treatments that are run by and appeal to the various ethnic minorities. In a similar manner, government should increase their funding for research and clinical training of ethnic and racial minority members (e.g. The minority Fellowship Program and the CO). Finally, general Mental health services should incorporate cross-cultural communication variables in…… [Read More]
Some of these causes include shift work/long work hours, sleepiness, social/familial disruptions, vulnerable groups, long-term effects, and injuries. This is an indication that various institutions should focus on the evaluation of the causes of risks faced by nurses at the workplace in order to adopt and integrate quality interventions towards enhancing the safety of the nurses (Alison Trinkoff et al., 2008). One of the effective and influential approaches towards promotion of safety of the nurses is transformation of the working schedule to offer sufficient opportunity for the practitioners to recapture their energies following stressful interaction with the patients.
This is through minimization of the working hours as well as integration of favourable shifts to operate in the favour of the nurses as they seek to enhance their safety. It will also improve concentration levels of the nurses at the workplace thus quality relationship between the patients and nurses in addition…… [Read More]
achievement of the course outcomes in this course have prepared you to meet the MSN program outcome #4, the MSN Essential IV, and the Nurse Practitioner Core Competencies # 7.
The achievement of course outcomes has prepared me to meet the fourth MSN program outcome: which is to evaluate the design, implementation, and outcomes of strategies developed to meet healthcare needs. Completing the course has also promoted the MSN Essential IV, and the Nurse Practitioner Core Competencies # 7. MSN Essential IV is "translating and integrating scholarship into practice," which is a core component of professional nursing. Through the course, we recognize the value of evidence-based practice as we integrate research outcomes within the practice setting. We also resolve practice problems, work as a change agent, and disseminate results.
Program Outcome #4: Evaluate the design, implementation, and outcomes of strategies developed to meet healthcare needs (MSN Essentials)
Evaluating the design,…… [Read More]
Therefore, in the light of these current developments, I envisage that the nurses will require much more comprehensive training in issues related to cultural diversity in the future. For example, the nurse will need to become more knowledgeable about the way that various cultures respond to conventional medicine and that alternative medicine and therapies play in the healing process.
The subject of alternative therapies illustrates the way that the role of nursing is changing. For example, it has been found that "…44% of Mexican-Americans had used alternative practitioners at least once in the previous year" and that "Mental or physical illness is seen by many Hispanics to be a consequence of behavior, or simply the result of fate" (Breeding, Harley, ogers & Crystal, 2005).
This means that in future the nurse will need to be trained in greater depth in order to understand the way that other cultures perceive…… [Read More]
Return guests comprise approximately 15% of bed and breakfast guests with another 15% of guests being individuals who have been referred by former guests of the bed and breakfast. Therefore, it can be understood that "quality of stay and customer satisfaction" are both important factors in the decision making process of the guest when choosing to stay at the bed and breakfast as compared to staying at another establishment. Qualities of the room that contribute to the overall satisfaction of guests include the following:
Mattress and pillow quality - 88%
Towels - 84%
Linens - 82%
Washcloths - 75%
Glasses - 62%
Reading lights - 61%
Soap - 50%
Reading material - 30%
The work of Tucker and Lynch entitled: "Hospitality, Tourism and Lifestyle Concepts" states that there are several categories of host types based on social control strategies and interactions with guests. Each of these types of accommodations along…… [Read More]
cultural diversity issue of non-American employees communicating frequently in their own native language creating an environment of sensitivity and bias amongst the non-Hispanic community.
Handling Diversity in an Organization
The contents of this paper focus on the cultural diversity involving Films ecovery Systems, an American company located at the heart of Chicago, Illinois. The paper takes an insight into the issue and also proposes solutions that can resolve the problem. The most important aspect of the paper is that it takes into account the material we find and read in books and compares to what degree the literature is actually applicable in real life situations.
The study of public administration includes a spectrum of many disciplines, which include psychology, sociology, philosophy and also management sciences. Even though, the nature of public administration does not conveniently classify its elements into components, public administration is primarily categorized to highlight the…… [Read More]
Starbucks- Cultural Diversity a Management Challenge
This essay shows how Starbucks grew from its one store in Seattle to the global brand it is now. It also covers briefly how the message of diversity has evolved in recent times for Starbucks with Starbucks cooperating with ethnic organizations, promoting a more literal sense of inclusion among various ethnicities, races, ages, genders, and religions. Starbucks has a long history of being a socially conscious company. This has led to some extent, Starbucks to be viewed as a quality company that makes quality coffee.
When people see a Starbucks store, they associate quality and a slightly higher price. That is why people from the rich and famous to the everyman; go to get their cup of coffee at Starbucks. Because Starbucks is one of the largest coffee chains in the world and the largest coffee chain in merica, they must keep…… [Read More]
Starbucks wants to enter South Africa, the "ainbow Nation," and learn about doing business in Africa for future expansion across the continent. It has the conditions for success, but critical will be managing a multicultural team of employees in every store. There are 11 major languages in South Africa, highlighting the diversity of the country, and it has also become a magnet for immigrants from other African countries as well. Starbucks needs to implement programs such as employee groups in charge of multicultural initiatives and it should track the demographics of its workforce to ensure that they are diverse. Management teams should also be diverse. The company should have a multicultural management training program as one of its major controls.
The corporation to be discussed in this paper is Starbucks, and they wish to enter the South African market. Starbucks operates in dozens of countries worldwide.…… [Read More]
Cultural Change Within an Organization
The concept of culture, adopted from the Anthropology field has many definitions depending upon the perspective is defined from. Shafritz and Ott (1992) write that there are many meanings applied to culture and "when the term 'culture' is paired with the term 'organization' resulting is a "conceptual and semantic confusion." p. 492 Networks within the organization are not of the future indeed, for networking within organizational structure is the reality of right now or as stated by Linpnack and Stamps (1994) and cited by Agranaoff (2006) "the age of the network" has arrived. In fact, stated is the fact that networks are even supplanting the traditional hierarchy and markets. (paraphrased: Powell, 1990 cited y Agranaoff, 2006) and public managers "are enmeshed in a series of collaborative horizontal and vertical networks (Agranaoff and McGuire, 2003) and finally it is stated by Agranaoff who cites O'Toole (1997)…… [Read More]
Cultural differences seem to play an extremely important role in almost all domains we are currently faced with nowadays. The global world implies not only intercultural relations in economics and trade issues, but also in areas such as education, social sciences, medicine and health.
If we are referring to the last two domains, it is often the case that a clinician is treating a patient whose religious and personal beliefs don't allow treatments that would otherwise be considered normal. We will not refer to extreme cases, such as sects where operations or blood transfusions are not allowed, but we will consider an example that may often occur in practice: the encounter between a clinician and a Muslim patient, with all the cultural differences problems that may arise.
For a Muslim patient, we first need to refer to the fourth ring, a ring which is defined, according to Purnell, as "biopsychosociocultural…… [Read More]
Professional Communication: Cultural Sensitivity Among Native Americans
In nursing school, we are normally taught that we should respect the dignity and rights of all clients. As the "world becomes reduced" and societies and individuals become more mobile, we are progressively able to network with people that are from other cultures. Cultural respect and competence for others becomes particularly significant for us as nurses and patient supporters. Applying the principles and theories of communication is important for sufficient patient care. A lot of various communication methods are executed and have diverse focuses. Small groups use mechanisms such as objectives, standards, cohesiveness, behaviors, and therapeutic issues. Duty, process and midrange groups are separate categories. Orientation, tension, cohesion, working and dissolution are stages groups go through. Successful personal and professional communication profits the patients and other health professionals; however, the lack of applicable communication can lead to poor patient results and a hostile…… [Read More]
In traded industries where there is fierce competition, it is not possible to pay men more than equally productive women -- every little disadvantage can be fatal to a company's survival. This means that gender equality emerges faster in these industries, as U.S. evidence shows. On virtually every criticism of globalization, one can find good, rather than bad, things to say. So globalization does have a human face. The really interesting question is therefore what can people do through institutional design and policies -- both domestic and international -- to improve it.
d. The accelerating pace of globalization, communications, and technological innovation; the changing patterns of cross-border capital flows; the fluid state of corporate mergers and partnerships; all these have created -- and will continue to create for the foreseeable future -- fundamental shifts in the ways in which business is conducted. Where many old-fashioned -- and still widely current…… [Read More]
Internal and external customers are both considered important and their needs must be anticipated and satisfied in the most suitable manner. The decisions that the executive leader makes must be based on solid information. He must be aware of the consequences of his decisions. At the same time, he must have a long-term perspective and make the best choice even if at the beginning its consequences might seem negative.
A further competency that must be taken into consideration refers to the ability to efficaciously manage strategic resources including the human ones, the financial ones and the information ones. From this point-of-view, one needs to be updated with the technological development which are relevant for his work area. In addition, he must make sure that everything from the recruitment process to the selection and rewarding of the staff members is done in the manner which best serves the organization.
A leadership…… [Read More]
21st Century Leadership
What does leadership mean today? The 21st Century environment presents totally different challenges and needs from the previous centuries with regards to leadership. Studies have shown that emotional and social intelligence are two big areas that pertain to 21st century leadership, as they relate to how well leaders can effectively establish positive relationships with followers (Boyatzis, 2008; Den, Deanne, Belschak, 2012; Higgs, 2013; Schyns, Schilling, 2013). There are, nonetheless, many styles and theories of leadership that are discussed by both professionals and researchers today. These styles and theories range from servant leadership to authoritarian leadership. Yet as Higgs (2013) shows, in the 21st century, a "sense making" paradigm is needed in order for an appropriate model of leadership to be implemented that "is relevant to the context of complexity and change facing organizations in the early twenty-first century" (p.273). This sense making paradigm is actually a throw-back…… [Read More]
Also, virtue ethics must ensure that the leader acts in the best interest of those who he represents, works with, and works for. However, this does not suffice in order to implement an effective leadership style.
In addition to this, the leader must be surrounded by individuals with similar ethical behavior. This would help the leader to achieve ethical responsibilities. Also, it would make it easier to observe any unethical conduct from the leader.
As mentioned above, there are also different levels of ethics, like mandatory and aspirational ethics. The lowest level of ethics, but not the least important, is represented by mandatory ethics. This type of ethics refers to compliance with the law. In this case, things are clear. All individuals, especially leaders, must respect the law.
Aspirational ethics refer to the effects and influence that leaders' actions have on others. The first people leaders influence are represented by…… [Read More]
herefore, the standpoint of social embeddedness is a tool that offers to provide a clear picture if one wants to comprehend the contribution of the relational factors in the success of outsourced IS projects (Rai, Maruping and Venkatesh, 2009).
If one is to increase his/her comprehension and develop an insight about how to monitor and control outsourced IS projects, Johns' (2006 as cited in Rai, Maruping and Venkatesh, 2009) suggestions come in useful. He recommended that the theory be contextualized by assessing the effect of characteristics of social framework in the setting of outsourced IS projects. It should be assessed how the adopted cultural features of the project affect its success and performance.
Later, the social embeddedness standpoint needs to be contextualized to the setting of the outsourcing of IS projects and a cultural variation framework should be applied to assess mutual principles and standards for those projects that are…… [Read More]
Nursing BA vs. Associates
Nursing Competencies -- Associates vs. Baccalaureates
The difference competencies between nurses prepared at the associate-degree level nursing vs. The baccalaureate-degree level are significantly different on many levels. Today's nurses work in a healthcare environment that is undergoing a constant evolution at a speed never before imagined (NLN Board of Governers, 2011). Patient needs have become more complicated; nurses must implement requisite competencies in leadership, health policy, system improvement, research, evidence-based practice, and teamwork and collaboration in order to deliver high-quality care. Furthermore, nurses are also required to master different technologies that are also evolving extremely rapidly.
There are basically three different alternative paths to becoming a registered nurse. Some hospitals offer a three-year program that is administered in the hospital setting. Another option is a two to three-year program in which graduates receive an associate's degree and can be administered at a community college or any…… [Read More]
Global Business Cultural Analysis
Synopsis of Nigerian government
Nigerian monarchy to presidential system
The evolution of Nigeria from British control to a civilian democratic government
Nigerian major commodities
The major elements and dimensions of culture in Nigeria
Model of culture
Universalism or Particularize
How is the integration of elements and dimensions that Nigerians doing business in the country?
The effects of governments on the prospects for its business around the world
How the elements and dimensions compared with the United States, culture, and business?
The role of women in the workplace
Business visitors must be dressed in an elegant and tie (for men!)
Cross-cultural business transactions between the United States and Nigeria
Thurstan Shaw and Steve Daniels, who are the founder for archaeological research proved in their research that Nigeria has been developed since 9,000…… [Read More]
Over the course of time, this will lead to a dramatic rise in the number of cases that are being reported, based upon the kinds of foods that are being consumed by this demographic. (Dilip, 2001, pp. 81 -- 87) As a result, different cultural factors are having an impact on this problem. While at the same time, many individuals will feel pressure to consume this cuisine. Part of the reason for this, is because it is expected that they eat this to embrace their culture. If they do not, they risk the possibility of being seen as some kind outcast. (Cousins, 1992, pp. 549 -- 555)
To change what is happening, we need to leverage the relationship / expectations towards: shifting the way these foods are prepared and the frequency that they are consumed. As, we want to encourage people to begin cooking in vegetable / olive oil and…… [Read More]
RCT believes that everyone desires growth and that growth is by necessity connective in relational and cultural links. Mutual empathy and mutual empowerment foster these relationships in positive ways. (Jordan, "The role of mutual")
Sigmund Freud and Erik Erickson may arguably be two of the most influential icons in the field of human development and psychology. Their fundamental concept that human's develop over a lifetime and not just in a few stages from birth to adolescence and then are frozen into psychological patterns, revolutionized thinking in the field of developmental psychology. The term Life Span Development came to the fore as Erickson devised his eight stages of psychosocial development ranging from birth to eighty years old. Later as he himself passed eighty he realized that there is yet another stage and the count became nine. (Erikson & Erikson, 1997) One can see the striking resemblance between Erickson and Freud's stages…… [Read More]
Give profile to people in the organization who are high performers and who also use the policies to create a view that success and work-life balance can go hand in hand. Organize some social functions at times suitable for children as well as adults and specifically invite the employees' family members. Introduce awards for managers or supervisors nominated by employees for having provided an environment where both employees' work productivity as well as their personal needs are addressed and enhanced. Organize award ceremonies for those employees who are playing an important role in changing the workplace culture. Finally, allow people to have pictures or other personal objects in their work area (Workplace culture, 2009).
Developing and valuing a workplace culture does not happen overnight and requires commitment from both employers and employees. It is important to build consensus for culture change from the top down as well as the bottom…… [Read More]
One of the most brilliant contributions of the Byzantium is its contribution to modern music and the development of what the world has come to appreciate as the foundations of classical music. The Byzantine "medieval" (Lang, 1997), in fact, the Byzantium influence is considered to be critical to the development of the Greek music and the relative genius behind Greek music (Lang, 1997)
The quoted sovereign melody (Lang, 1997) is the oft punctuated contribution to the sovereign nature of today's music throughout the world. The Byzantium facilitated the sovereign method of music ostensibly from what would be the earlier influences to the Byzantine Empire. Lang continues to point to such influence as having its origins in the Orient (Lang, 1997).
Sports were a major part of the Byzantine Empire and are representative of the development of competition within the Roman Empire and subsequently to the importance of sporting events within…… [Read More]
This is a theoretical approach which assumes that the nurse will base all treatment decisions on an interest in achieving the patient's best overall health outcome. In light of this, there may be great value in approaching treatment with a cultural sensitivity to the diversity of needs which accompany the inherent diversity of individuals to be treated. Here, the healthcare practitioner must be particular immune to prejudices of an ethnic, racial, sexual or personal nature, with equal treatment quality and personal attention expected for all patrons of the medical system. This is why it is important for members of the healthcare community to be acquainted not just with the idea of a multitude of groups in its public, but with some level of understanding as to how different ethnic groups endure different health scenarios. The way that the nursing professional approaches healing -- with respect to the balance of personal…… [Read More]
Among the Core Competencies for nursing educational components provided by the Massachusetts Department of Higher Education, "Patient-Centered Care" is listed first. The important task for nursing students in this component is to provide:
"…holistic care" that fully recognizes "an individual's preferences, values and needs," and also "respects the patient or designee as a full partner in providing compassionate, coordinated, age and culturally appropriate safe, and effective care (MACN).
ithin this milieu, the student should be assessing healthcare needs "through the patient's eyes" and the student should be respecting and encouraging the patient's opinions and decisions relative to his or her care (MACN). The student should fully understand the "multiple dimensions of patient-centered care" which includes: a) understanding the preferences and values of the patient and the patient's family; b) coordinating the integration of the care; c) providing physical and emotional comfort and support; c) communicating the patient's values, needs…… [Read More]
Multicultural Counseling Competency
A counselor's knowledge, awareness, and skills concerning multicultural differences can have a significant impact on their ability to provide quality care (Penn and Post, 2012, p. 14-17). These multicultural competencies have therefore been recognized by counseling scholars as increasingly important, especially since American society is becoming more ethnically diverse. A recent study examined multicultural competencies among play therapists and found self-perceptions of competency to be independent of training. More recently, Penn and Post (2012) expanded on this finding by attempting to identify the factors that influence a play therapist's perceptions of their multicultural competency.
Penn and Post (2012) surveyed 510 members of the Association of Play Therapy to assess self-reported levels of multicultural competency, then compared these self-reports to records of multicultural training. The first set of findings revealed self-reported multicultural knowledge was inversely correlated with ignorance about the racial issues that minorities face. The second…… [Read More]
programs discussed help build core competencies and competitive capabilities at L'Oreal.
L'Oreal is an international company that strives to ensure that all of its diverse employees feel at home and work together. L'Oreal FIT (Follow-up & Integration Track) acts as a two-year, personalized integration and support program designed to facilitate the transition of the employee into the corporate culture of the company. It is "adaptable to the needs of all new employees at L'Oreal. This global integration programme allows us to enrich and perpetuate our group's professional culture while taking account of each subsidiary's cultural characteristics and local needs" (L'Oreal FIT, 2011, L'Oreal). The program focuses on educating the employee so he or she can truly understand the product and the mission of the makeup company, regardless of his or her area of expertise. It is focused on providing the employee with a "personalised schedule of meetings, training and round-table…… [Read More]
Data was collected and analyzed as these study and focus group discussions took place (Thomas, Fried, Johnson, and Stilwell, 2010). The data was also compiled and sent to many different human resource offices and operations in order to gain unique insight from all corners of the world. These compilations of conversations helped to identify the contributing factors to rural clinic success in the 49 different countries while, at the same time, offering up examples and ideas for how improvements could be made.
The conclusions were relatively different among each country or population that was analyzed, depending on the specificities of the rural areas in question. Overall, the case study concluded that more effective, accurate communication coupled with greater expertise and skills competencies were able to overcome the lack of physical and medical resources in nearly every situation (Thomas, Fried, Johnson, and Stilwell, 2010). This is to say that healthcare professionals…… [Read More]
Complexities and Potential in Cross-Cultural Counseling
In 1897 the French sociologist Emile Durkheim wrote about the influence of culture on suicide rates among different groups. He found that while suicide seems to be the most private and most individualistic choice that a person can make (what could be more private than the dialogue that an individual has with eternity, after all) cultural values still hold sway. His research has been criticized over the decades, but its central point remains valid. Culture seeps into every level of both our conscious and unconscious behaviors, and therefore must be attended to in every aspect of the therapeutic process. However, while at least most therapists as well as most of those individuals studying to become therapists are certainly aware of this fact, this awareness does not necessarily translate into sufficient care taken to minimize the harm that cross-cultural misunderstandings or blindnesses that…… [Read More]
Delta Airlines is a U.S. airline that services primarily domestic routes, in addition to some routes between the U.S. and other countries. Because of restrictions in the airline industry, airlines are barred from servicing domestic routes in foreign countries. Thus, the U.S. is effectively closed to non-U.S. airlines for travel between American cities, and Delta cannot expand to routes that do not include an American city. The socio-cultural context for Delta is therefore almost entirely related to the American market.
For the airline industry, there is actually little difference in the relationship that consumers have with airlines. Airlines provide a service that is highly standardized the world over. Where there are consumer differnces, these are reflected in the service-price dimension primarily. In some countries, consumers prefer to pay more to get a better in-flight experience. This is true of the focus country in this report, Japan. In the United States,…… [Read More]
Generational issues, while seemingly the obvious hindrance to a smooth flow of production, are, as Tulgan offers (198), "merely a reflection of the business issue at play - transition to the workplace of the future."
However, that said, the one pivotal / key sentence Tulgan offers, also on page 198, is very straight to the point, on the money, and a salient theme Charlie should launch in order to save his job, and the jobs of most people under his jurisdiction. "Charlie must get things back on track and restore harmony by getting people focused on mission instead of personality."
The 10 points Tulgan offers are all very cogent and wise; however, Charlie doesn't really have time to implement all those ideas. Gloria egalbuto, with Bath & Body Works, offers some common sense solutions, as do Diedra Wager, Pat Crull, and others. But Judy Corson hits the nail on the…… [Read More]