SWOT Analysis: Mercy Medical Center Strengths Mercy
This paper provides a SWOT analysis of Mercy Medical Center in Baltimore, Maryland. The SWOT Analysis draws from the hospital's experience as a full service hospital and one of the most competent medical institutions and healthcare organizations in Baltimore and the state of Maryland. The SWOT analysis looks into the nature of the hospital as an organization, the linkage between practice and research, and extant competition in Baltimore (i.e., other full service hospitals).
Improving Patient and Employee Satisfaction at Piney Woods Hospital
Quality of healthcare is supported by a constellation of variables, and certainly investments in infrastructure and technology can have a large impact on healthcare quality (Peltier, et al., 2009). But there is a body of research that indicates the "most dramatic improvements" can be achieved by the people who work in the field of healthcare (Peltier, et al., 2009). Research has found that dissatisfied healthcare employees can have a profoundly negative effect on the quality of care that patients receive (Peltier, et al., 2009). Naturally, this impacts levels of patient satisfaction and ultimately community loyalty to the hospital (Atkins, et al, 1996; Fahad Al-Mailam, 2005). Alternately, the research indicates that increasing employee engagement leads to improved employee satisfaction, and consequently, improved patient care and associated higher ratings of patient satisfaction (Peltier, et al., 2009).