These best practices or optimized approaches to first measuring guest expectations and then responding to them through a series of concerted strategies is the foundation of the strategic framework Hilton uses to manage its many brands (Dube, enagham,1999).
Managing Expectations and Exceeding Them: The Mission of Hilton Management
Strategically then, the managing and exceeding of expectations are the most critical strategic set of processes that Hilton management continually refines and accentuates throughout their organizational culture (Balmer, Thomson, 2009). This effort to continually strengthen the practice of exceeding expectations is quantified through the use of SEVQUAL and balanced scorecards (Hosford, 2006) and has even permeated the management team's approach to creating and executing on learning programs and initiatives for employees (Baldwin-Evans, 2006).
Hilton management, across all of its brands, has also seen that guests form very solid levels of brand loyalty when their expectations are met the majority of the time,…… [Read More]
In doing this, the company is able to cater to their needs and build customer loyalty. The article explains that such a strategy can also weed out customers that have failed to pay for their hotel rooms in the past (Kontzer). This makes the company more profitable and has added to the ability of the company to expand at such a rapid pace. The article asserts that the company hopes to open 150 new locations in 2005.
Another strategy that the company has implemented is the fomation of a joint venture company in efforts to expand the Conrad brand of hotels. According to an article entitled "Hilton Group plc, Hilton Hotels Corporation Launch Conrad Hotels Joint Venture" the author explains that Conrad hotels are luxury accommodations and that the Hilton Group will work together to expand the hotel to locations around the world. The article explains that Hilton will utilize…… [Read More]
Policies and procedures for the Hilton include corporate responsibility, community involvement, support of the arts, and a variety of public service policies that enhance the company's public persona. The company mission stresses accountability, profitability, and corporate responsibility.
The 2005 Annual eport indicates profitability at 7% from last year, with Net Income up 93%. It was one of the best years for Hilton in quite a while, and the company continues to look quite successful and profitable.
I hope to work for the Hilton Hotels Corporation because they are a respected and long-term name in the hospitality industry, they are successful, and my educational goals have been geared toward a successful hospitality purveyor such as the Hilton. I respect their brands, including the Waldorf-Astoria, feel I would be a good fit because of my hospitality experience, education, and desire to do well with the company.
Editors. "Hilton Hotels Information." Hoovers.com.…… [Read More]
Sunmee Choi & Anna S. Mattila (Cornell Hotel & Restaurant Administration Quarterly): The impact that a hotel can have on customers by sharing a frank and specific list of pricing practices ("revenue management" [RM]) is significant, according to a peer-reviewed journal article published in 2005. Choi & Mattila conducted a study of 120 travelers (all waiting for flights from Reagan National Airport in ashington, D.C.), providing them with three distinctly different scenarios regarding a hotel's rate-management policies. The result of the research determined that the scenario with the most detailed information on hotel pricing was preferred by far more customers than the other two. Looking deeper into these results, the authors report that while merely providing information on the varying rates offered by the hotel improved customer perceptions of the hotel, which alone did not "...improve customers' perceptions of fairness." hat did improve perceptions of fairness in the minds of…… [Read More]
As tourism would surpass rice exports, in being the number one product or service that the nation provides. This has helped the industry to grow, with various tourists from around the globe going to these destinations and then talking about their trips when they return home. Over the course of time, this has caused many of these new travel destinations to increase dramatically in popularity. The information from this source is useful, because it highlights how globalization has been allowing more people, to be able to travel farther and to exotic places. As a result, this can be used to identify how the industry has changed and why a variety of hotels have taken more of an international focus. This helps to discover how globalization has changed the industry, as consumers are seeking out a more unique travel experience. In the case of the survey that is being conducted, this…… [Read More]
Reduced overhead is good news for cash-conscious consumers, but bad news for hotel staff, although some former front desk employees may be promoted 'laterally' to other parts of a company.
However, subsequent IT security and maintenance demands may offset some of these cost savings. "Self-serve applications such as the Fairmont's kiosk are different from desk applications because they have to run 24/7. Once deployed, there are no ways to intervene. The kiosk can't be automatically restarted, so it needs to be a rock-solid, robust device" (Lombardi 2005). The security system must be constantly monitored for possible infringement: "The kiosks are sitting on a secure network, and we're also running EP security, a wireless encryption protocol. That's not 100 per cent bullet proof, so there's another server-based layer of security which authenticates transactions as well as providing another level of encryption" says the Fairmont (Lombardi 2009).
Kiosks can be tailored to…… [Read More]
High-road competition focuses on service quality (Working for America Institute 2004), which means developing property in prime locations and the regular upkeep and upgrade of property. Hotels using high-road competition charge high room rates but provide top-class amenities, satisfying customer service and on-site attractions, such as restaurants, lounges, conference sites, gift shops and concierge service to attract customers and incline them to spend. Upper segments are likelier to engage in high-road competition and lower segments, in low-road competition. Hotels in the limited-service segments must differentiate themselves from low-cost providers by offering better service, while upper-upscale and upscale hotels must reduce costs to increase or maximize profit (Working for America Institute). The amount and quality of service in the upper segments allow them to charge higher prices and to directly reward investment.
The high-road strategy may, however, not be conducive to the level of productivity that owners and managers would want,…… [Read More]
Chinese Tourism for Hotels
Just as the 4ps are no longer sufficient to capture the sophisticated buyer of regular goods, the inquiring traveler is part of a larger network of service consumers who has a need more. And that's why the now recognized 7ps can play a major role in reaching out to tourist customers who come from different cultures or otherwise have an expectation of being part of something special that recognizes their passing needs (Khanna, 2011).
It is for this reason that many hotels that have an interest in the massively growing Chinese tourism sector have already turned their attention to this unique, well-informed, and rather well prepared community of buyers (Chen, L., 2011). As with any other customer, Chinese visitors want to be greeted with a sense of detail that at least tips its hat to the fact that both parties to the transaction respect what the…… [Read More]
estin Arlington Gateway
The company being researched is the estin Arlington Gateway, located at 801 North Glebe Road in Arlington, Virginia. The estin Arlington Gateway is one of more than 200 hotels and resorts located worldwide owned by Starwood Hotels and Resorts orldwide, and the company boasts in its corporate website that "everything we do is designed to help you feel your best." In fact, in 2016 the company has launched the "estin ell-Being Movement," a smart marketing strategy for guests weary from the stress of traveling in a world where social and political conflicts are very real. The well-being movement pitches this to travelers that they will "Sleep ell, Eat ell, Move ell, Feel ell, ork ell, and Play ell" (estin).
The estin Arlington Gateway is just a few minutes from ashington, D.C., and access to the nation's capitol is available by train at the Ballston Metro Station (just…… [Read More]
executive lounges of luxury hotel in London
Promotion of Executive Lounge
Overview of the UK hotel industry
Executive lounge market research and trends
Advantages and disadvantages from the hotel perspective
Methodology and previous research
Research strategy and tools
Reliability and validity
Executive lounges are sections set aside by hotels to cater for guest or customers who are would not mind paying more in order to receive a premium or preferential services (Nguyen, 2015). Just as in the airline industry, the hotel industry has recognized the need to have special services for clients who have huge demands, especially business travelers. The major benefits of executive lounges are the services or amenities offered. Most executive lounges allow guest to have an early check-in and late checkout, business center, allowing guest to take a shower before their rooms are available, private meeting areas, and free meals. The…… [Read More]
INTECONTINENTAL HOTEL GOUP'S ENTY INTO CHINA
The International Hotels Group (IHG) is a British multinational hotel chain. The history of IHG dates back to 1777 when William Bass founded the company originally as a beer brewing company in England, called the Bass Beer PLC. After nearly two centuries predominantly in the beer industry, Bass entered the hospitality industry in 1970 by purchasing hotel assets. Three decades later, Bass sold all of his beer assets to focus completely on the hospitality industry, renaming the company to Six Continents PLC. To focus even more completely on the hospitality industry, the company demerged is hotel and soft drink assets and rebranded itself to International Hotels Group PLC in 2003.
Keen on making the IHG brand the first choice for travellers and hotel owners, the chain has become one of the largest hotel chains worldwide. Through management contracts, franchise agreements, and direct…… [Read More]
opportunities to improve the cross-cultural and cultural-awareness training at Hilton Hotels International, Inc. This study was important because Hilton Hotels compete in 78 countries across six continents and hosts guests from virtually every country in the world during a given year. In order to continue to its efforts that began in the late 1990s to rebuild its eroded brand, Hilton Hotels has sought to exceed customer expectations at every turn. To achieve this goal, the study examines how Hilton Hotels can identify existing resources and use them to their optimal effect in developing timely human resource responses to the need for cross-cultural and cultural-awareness training. To this end, Chapter One of the study introduces the company and the issues under consideration, followed by a SWOT analysis of Hilton Hotels in Chapter Two. An analysis of the world's most widely spoken languages and their impact on Hilton Hotels in Chapter Three…… [Read More]
Value of Personal Selling
The Ideal Sales Professional
Personal selling can play a critical role in driving hotel sales. The industry has reached new levels competition than ever before. Having a competent sales force representing the organization on the front lines is more important than ever before. Potential clients are being constantly bombarded by media in various forms in today's hectic lives. Therefore the value of face-to-face communications is at an all-time high. Personal selling is valuable because it allows organizations to break through the noise as well as tailor a personalized message for potential clients. Although personalized selling can be more costly, it is also more effective than other forms of marketing in most cases.
The hotel and tourism industry typically makes use of personal selling to promote their business. However, this is not common in all industries. Much of it depends on the complexity of the product…… [Read More]
J. Heinz Company
Strengths: it is short and concise; it is constructed in a formal means which also uses specialized language to promote the company's commitment to customers and employees.
Shortcomings: it lacks an introduction and it does not mention the well-being of other categories of stakeholders aside customers and employees
Strengths: offers detailed input on the company's visionary goals; includes several categories of stakeholders
Shortcomings: it is rather long and too detailer, creating as such the possibility for the reader to lose interest and not remember what he read; seems explicative and responsive to the criticism of environmental threats to which the company has been subjected.
ank of vision statements from best to worst: I (4); II (1); III (2); IV (5); V (3)
ed Hat 2009 Annual eport, http://files.shareholder.com/downloads/HAT/763006950x0x304106/3145E646-AE56-4FE1-9C59-B79F4491C4C5/FY09_Annual_eport_on_Form_10-K.pdf last accessed on November 2, 2009
2009, ed…… [Read More]
34 billion = 1.02). The ratio for 2009 was calculated by: dividing $2.851 billion into $1.142 billion ($2.851 billion / $1.142 billion = 2.09). ("Marriot 2009 Annual Report," 2010) The lackstone Group has a debt ratio for: 2008 of 2.81 and 2009 of 1.50. The number for 2008 was calculated by dividing $9.489 billion into $3.37 billion ($9.489 billion / $3.37 billion = 2.81). The ratio for 2009 was determined by dividing $9.049 billion into $6.017 billion ($9.049 billion / $6.017 billion = 1.50. ("The lackstone Group 2009 Annual Report," 2010)
When you compare the debt ratio of Marriot with that of the lackstone Group, they both have a debt ratio above 1.0, indicating that they have more assets than debt. With Marriot this number increased between 2008 and 2009, highlighting that the company has been taking aggressive steps to reduce the underlying amounts of debt. Evidence of this can…… [Read More]
estin Arlington Gateway
Situational Analysis of estin Arlington Gateway
The customers that patronize the estin Arlington Gateway cannot be easily stereotyped or generalized, even though this is an expensive hotel. Typically the guests at the hotel include: a) the business traveler in his mid-fifties; b) the science instructor visiting the National Science Foundation nearby; c) the family visiting ashington D.C. (and the famous sites) with two children; and d) and the recent college graduate applying for an internship at the Smithsonian. For the recent graduate, Arlington is ranked #1 for the Best Places for Recent Grads to Find Jobs, according to the Arlington Economic Development website. Arlington is also ranked #6 among the top 10 healthiest cities, and this appeals to the person or family that care about clean air, public transportation and efficient services.
As for the family with two children (who also have a gentle dog that the…… [Read More]
long-term success in your specific area of interest. How have your previous experiences prepared you for this professional career? What areas of specialization within the Carroll School of Management do you believe will be most valuable in achieving your goals? What specific short-term career objectives have you set to assist you in achieving your long-term career plans?
I will never feel successful if success means putting up my feet and feeling satisfied. I don't work that way. I will only feel successful for small moments, like when I solve a huge problem in my company or when we avert trouble: when we can turn around a failing operation or stay afloat in spite of falling stock prices. Personally, I could be working in a behind-the-scenes managerial position in a company that I cared about and even if my salary was not great I would be successful because every day I…… [Read More]
Detail Five-Year Plan for Career, Including Jobs You Want, How Leverage Education and How Prepare Yourself for This Path.
Experience has taught me that despite one's best intentions sometimes the unexpected evolves. Taking this into consideration I gladly outline my five-year goals understanding that unexpected events or circumstances may change my path slightly, but ultimately not interfere with my primary purpose, which is to develop and manage my own company.
In the next five years I plan to acquire the professional skills and experience needed to start my own information-systems business in the global economic market. To facilitate this dream I intend on seeking employment with Wall Street in a position that will endow me with practical knowledge in product development within the international finance market. I plan to acquire a position that will teach me how to market products successfully so I can translate these skills into solid business…… [Read More]
Disney manages a wide variety of expectations that not only vary by demographics but also by culture by managing the desired services through rapid new service delivery coupled with a high-touch service strategy. Disney excels at expectations management by working very hard to make sure there are few adequate service moments in their parks, instead concentrating on how to set and achieve expectations across a very wide demographic and cultural customer base. In effect the managing of desired expectations (Zeithami and Bitner, 2005) is strategically defined for the long-term, supported with marketing campaigns and strategies, and launched to specific customer segments, in effect setting their expectations and then fulfilling or exceeding them.
Zeithami, V, & Bitner, M (2005). Services Marketing: Integrating Customer Focus across the Firm.…… [Read More]
The tourism activity requires clear quality standards that Hilton must meet. This business sector is more stable from this point-of-view than advertising. In other words, Hilton has an easier job than Interpublic Group in developing and implementing its strategy. Their strategies are based on different strategic objectives.
Interpublic Group must counteract the effects of various changes determined by the business environment. In order to reach this objective, the company must hire employees that are able to identify these effects and to develop strategies that the company can use in increasing its market share. Such situations are not frequent in the business sector of Hilton.
Another difference between the human resources strategy of these companies is represented by the motivational strategies that these companies use. These business sectors require different types of motivational strategy. The activity of Hilton requires employees that are able to follow the rules established by Hilton or…… [Read More]
National corporations own many chains, even though several others are independently owned but affiliated with a chain through a franchise agreement.
Types of Hotels
The U.S. Department of Labour (2004) denotes five basic types of hotels:
Commercial - These hotels operate year round and are primarily located in cities or suburban places. The larger properties offer an assortment of services for their guests, such as coffee shops, restaurants, cocktail lounges, gift shops, newsstands, theatre, health spas, swimming pools, etc.. Even larger hotels offer banquet rooms, ballrooms to accommodate wedding receptions; business meetings. Convention and business meetings provide major sources of revenue for larger hotels
esort - These hotels are primarily located in vacation destinations near mountains, the seashore, or other attractions. Nowadays, some resorts provide additional convention and conference facilities to stimulate their customers to combine business with pleasure. (U.S. Department of Labour, 2004)
esidential - These establishments provide a…… [Read More]
The balancing of costs and customer loyalty are being mediated by the service supply chain considerations as well in each of these companies. As the major limitation is intelligence of how self-efficacy changes over time as customers are routed to new avenues of participation, much work needs to be done in this area as it is critical for the growth of these strategies across all lines of services offered. The critical link of customer identification with the services needs to stay intact despite the challenge of keeping these roles in sync with supply chain visibility and planning.
Anderson, G., Morrice, D., Lundeen, G. (2005). The "physics" of capacity and backlog management in service and custom manufacturing supply chains. System Dynamics Review, 21(3), 217-247. Retrieved April 1, 2008, from AI/INFORM Global database. (Document ID: 970922231).
Hartline, M.D, Ferrell, OC. (1996). The management of customer-contact service employees: An empirical investigation. Journal…… [Read More]
The following Table labeled Table 1.0 shows the Direct Competition Comparison in the industry sector of Marriott International, Inc.
Marriott International is known for being creative and especially so in relation to the IT dollar. In a report entitled "The Keys to Marriott's Success" stated is that "Marriott and its IT department have documents and system, policies and procedures and even history and philosophy to guide their decisions frees them to focus on real resourcefulness creatively combined with the commitment to wring the most value from every IT dollar." (International Data Group)
The Courtyard by Marriott was found to be the "Champion in Best Practice" which is evidence in the Intranet System which replaced manuals and printed materials. Siguaw, et al. (2004) The Courtyard by Marriott also recently claimed the award as the Corporate-level Overall Best-practice Champion in the mid-scale segment. The Cornell Hotel School along with the…… [Read More]
Accounting -- Financial Statement Analysis
Comparison of gaming industry leader Ladbrokes PLC to William Hill PLC and then comparison of both those companies to the rest of the gaming industry reveals the burgeoning market of online/digital gaming. Comparison of the companies' histories, markets and ratios, shows a still-impressive industry titan Ladbrokes PLC being increasingly outgained by another market giant, William Hill PLC, and varying degrees of success among industry also-rans. It appears that the degrees of success or failure are intimately tied to the provision of online/digital gaming experiences to consumers.
Histories and Markets:
In 1886 Messrs. Schwind and Pennington formed a partnership as commission agents primarily backing horses trained by Pennington at Ladbroke Hall in Worcestershire. In 1902 they were joined by Arthur Bendir, who named the venture "Ladbrokes" and shifted the focus from backing horses to betting against them, acting as bookmaker and punter (bet placer).…… [Read More]
To intimidate striking workers or escort strike breakers, workers who would replace the individuals striking, across picket lines some employers contracted private companies like the Pinkerton Detective Agency.
The United States Department of Labor reports that the Coal Strike of 1902 proved to be a turning point in U.S. policy. On October 3, 1902, to address the strike in the Pennsylvania anthracite coal fields that he perceived to threaten a coal famine, President Theodore oosevelt resolved to end the strike by setting a precedent for the Federal Government's interventions. After a bitter battle, with President oosevelt's intervention, both sides of the coal labor dispute agreed to the findings of the Anthracite Coal Strike Commission. As a result, labor and industry accepted that the public possessed overriding rights as well as vital interests. President oosevelt's voice and negotiation skills returned peace to the coalfields (the Coal Strike of 1902…, 2010).
James…… [Read More]
Pizza Hut Business Assessment
A Marketing Plan for Pizza Hut (Australia)
Marketing Objectives (Assessment Part 2)
This marketing objective is a statement of what is to be accomplished through marketing activities. Marketing objectives for Pizza Hut (Australia) are:
To maintain the number one market position
To increase the percentage of pizza sales by increasing the number of franchisee delivery units with carryout facilities.
The marketing objectives can be achieved through different ways. One of them can be creating internal campaigns or contests with attractive prizes to achieve the established objectives. In July 1997, Pizza Hut organized a " Serving Up a Million" contest. It was an eight-week long contest among all Company-owned Pizza Hut stores across the country and the Odessa restaurant outperformed more than 4,000 company-owned Pizza Huts in U.S.A. The Pizza Hut manager and his staff received a check for U.S. dollar 100.000. Pizza Hut Website (1998).
Another…… [Read More]
Carroll School of Management, Boston College
What are my career goals upon graduating from the Carroll School of Management? And, what steps do I plan to take before, during, and after my degree program to achieve career success in this field?
My career goal after graduation is to secure a position with a respected, visionary and upwardly mobile financial institution, or with any category of leading edge investment / development firm that is recognized as high caliber. In any case, I wish to be an important part of a financial group that specializes in international markets and global transactions.
The reason that I emphasize my enduring passion to be part of an international organization is because I was born and raised in Taiwan, and I saw Western world societies (Europe, the United States) and Third World countries (Africa, Asia, South America) from the perspective of a my well educated and…… [Read More]
But in instances where the TV does not provide good moral and role models for the teenagers then it is just to say that the TV programs are the major contributing factor towards homophobic tendencies among the society members. The lack of positive role modeling is also being viewed on the side of lesbians, gays and bisexual youth Kielwasser AP and olf MA ( 378)
. Most gays and lesbians in the society are brought up in a straight community with few gays and lesbians role models; thus they are specifically vulnerable to the portrayals of gay people in the mass media (Ryan & Futterman, 124).
The mainstream media has treated the sexual minorities as if they are not part of the human race, as if they do not exist. In addition, it was observed that the gay people of whichever age are rarely portrayed, and mostly the little portrayal…… [Read More]
Despite these constraints, it is reasonable to assume that anyone able to invest $100,000+ in a five-minute space flight will be able to afford the trip.
Given NASA's historic lack of enthusiasm for commercial space travel, it is reasonable to conclude that private initiatives such as SpaceShipOne are going to remain at the forefront of private space travel in the near future. In fact, NASA's Strategic Plan only contains a minor reference to the importance of the commercialization of space in the section entitled "Administrator's Strategic Outlook," wherein the NASA administrator references six areas of interest as NASA priorities with commercial space ventures being only briefly mentioned at the end of the last area of interest (Hudgins, 2002). According to this author, "Barriers to space enterprise result from the way these important space policies treat space commerce. One can readily conclude that commercializing space is not a high…… [Read More]
As a result, the majority of recruiters mislead incoming students with false promises that results in unsatisfied customers. Recent DOE review conducted in the summer of 2003 have found that UOP's is not compliant with the igher Education Act, which makes it illegal for educational institutions like UOP to pay enrollment counselors compensation based solely upon obtaining enrollments. The DOE reports states that the UOP compensation system has cultivates and maintains a corporate culture of defiance of fiduciary duties.
Significant changes to this enrollment strategy must be achieved in order to gain public trust and reorient UOP's current practices. The first step is to change the educational and academic culture at UOP. The majority of UOP's programs, both online and offline has been criticized as severely lacking in both professionalism and academic value. Approximately 95% of UOP faculty is part time, as compared with 47% across all universities. As a…… [Read More]
Dressed in T-shirt that says 'Life is slum' and frayed jeans.
Oh yes! His beating was intentional. The way they kicked and stomped him -- over and over again. Though beats me why 20% didn't think so. Bigoted idiots.
Three LA Police officers stomped, kicked and beat King with metal batons. The scene was video taped by George Halliday, manager of a plumbing company, from ninety-feet away.
Q. What were your reactions?
Scandalized. I remember thinking it impossible that such acts of police brutality -- Police of all things! You would think they would be above that -- were happening today. In America. In Los Angeles.
California is oen of the most civilized states. This isn't the South after all. Here's where we're supposed to, like, love everyone else and against prejudice. Especially the police. Couldn't get to grips with this at the time. Scary.
That riots started a few…… [Read More]
At the same time, one does not know whether they offer the workers any benefit or perk as is provided by Korean employers.
This matter has to be sorted out by the Korean partner as the workers are more likely to trust him than Australians. He may also find it possible to offer the workers the same perks that are offered to his employees in other concerns. The hours of working and such details may also be fixed up early so that future conflicts of this are avoided in the future. The difficulties in culture will be very high for any Australian to come and work here, so the responsibility of recruiting the workers may be left to the South Korean partner. The only aspect that one can check is that he does not end up employing only his relatives and friends. This had cost many banks a lot of…… [Read More]
Strategic Context of Sub-Saharan Africa
In response to the political administration of United States, interest in Africa changes. It is either decreased or increased. Cuba, China, France and Soviet Union are among those countries that have been influences for decades by the African continent which had pulled attraction of many towards itself. Africa has also been assisted by an economically powerful country i.e. United States. This continent had been able to gather a large number of consumers that were around 600 million. But this potential for the economic investment and growth was slowed down because of the instability. Another reason for this was the increase in the rate of migration (AEC, 2010).
Because of the foreign policy, Africa and United States were not able to maintain a close relationship as cold war came to an end. The strategy that had been used by United States was to make efforts to…… [Read More]
Effective Communication in the orkplace
Describe a time when you experienced effective communication in a business environment.
I was working as an employee for a "temp" agency, and was on a job as a proofreader for a pre-press company. This company produced packaging design for many companies, including Borden's milk, FedEx, Hilton Hotels, among several others. I was given a cubicle to work in, a computer, and editing tools. I was asked to be available for any editing or proofreading needs that any department head would bring to me.
This arrangement was fine with me except that I was not very busy, and only a few department heads brought final proofing work to me. Also, I was the "new kid on the block" and I suppose the permanent employees wondered who I was and why I was there. My supervisor was a seemingly competent person, articulate and energetic, but she…… [Read More]
There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available for translating and the guest has to wait until someone is available this leads to the guests getting impatient and hence it was discourage the guest from visiting the resort some other time. This is an eventual decline in international guests since there is no efficiency in handling them. The communication barrier between the staff and guests is something very bad and if not taken care of well can lead to serious negative implication to both the image of which will…… [Read More]
Second, by partnering with airlines, the hospitality providers can also increase lifetime customer value and also work to attain customer loyalty. Third, the integration of systems and processes that makes kiosks possible help legacy hospitality systems to be much more transaction-oriented. This is critical as it gives hospitality providers the opportunity to serve customers in real-time through an automated interface supported by the airlines. The level of adoption and trust from kiosks and their integration, roll-out and services strategy are critical for driving up customer lifetime value over the long-term for both airlines and hospitality providers.
Carolyn Bigda (2003, November). Three ways to speed your travel. Money, 32(12), 170. etrieved October 15, 2008, from ABI/INFOM Global database. (Document ID: 437544081).
Annalise Bomenblit (2002, October). Delta starts online checkin in NYC. Business Travel News, 19(20), 6. etrieved October 12, 2008, from ABI/INFOM Trade & Industry database. (Document ID: 279028441).
Christopher…… [Read More]
Hotels such as Starwood will often deal with major institutional suppliers in order to ensure that they have access to supplies, but also this allows them to enjoy economies of scale in purchasing. There are parts of the world where construction costs have soared at times due to a shortage of key labor in the construction industry, or of building materials. As a result, the hotel industry might have lower bargaining power at times over the cost of new hotels. ith the focus on growth being in emerging markets, hotels usually have good bargaining power over labor because of the good jobs that the hotels and resorts provide to the local populace.
The intensity of rivalry within the industry is high. There are a handful of major players, like Starwood, Accor and Hilton that have multiple brands across different price points in the industry. These companies tend to compete globally.…… [Read More]
Tourism and Hospitality Industries: Management
Integration of Travel and Hospitality Companies
Vertical integration has been a major trend in corporate business in profit-based and consumer-based industries over the past several decades, particularly as more specialized and dynamic good and services are being offered with wider global distribution. There have been many examples of vertical integration in the travel and hospitality industry within the past several decades, although due to the volatility of industries based upon consumer activity with disposable income during the recession since 2008, it is a somewhat risky maneuver, particularly in the acquisition of transportation companies.
The general principle of vertical integration, however, leads to greater profit margins as two or more related ventures are purchased by the same entity, thus lowering overhead and eliminating external expenditure. Vertical integration is particularly of benefit for the development of travel and hospitality packages that seek to offer savings to customers…… [Read More]
The interview already revealed different technology, such as pay-per-click advertising, being used in order to maximize the outreach of the message at the lowest possible cost.
Second, technology is also important in reducing the cost in the hotel and making the business more efficient and effective in the way it is using its resources. For example, Scott has mentioned that the email is the preferred form of communication. This makes sense both in terms of the human resources effectiveness in the workplace and in terms of the overall costs for the organization. It is much simpler to keep track of a communication thread via email and this also increases the work productivity of the different employees at the hotel.
The political and social aspects from the PEST analysis have a smaller impact on the activity of the business. Scott has mentioned that he tries to steer the business as much…… [Read More]
Outsourcing' -- What is it?
'Outsourcing' in a hospitality context means hiring outside contractors to do the work ordinarily done by departments in your own hotel. According to Vitasek, 'Early outsourcing helped companies realize balance sheet improvements, access lower-cost labor and often improve productivity'. Because of these advantages, outsourcing continues to be practiced in hotels today, and newer and better models for outsourcing have been introduced as well. Clearly, outsourcing is here to stay: the practice has been steadily increasing in the industry every year (Yetzer 2010).
Impact of Outsourcing within Hotels
Outsourcing is an issue of great debate in the hotel industry. Some hotel employees feel a sense of loyalty to their hotel and may see outsourcing as a sort of intrusion on their turf for the benefit of saving money. This can lower morale in the workplace. Others can understand the value of outsourcing and accept it as…… [Read More]
These two techniques of reflexive and logic-reasoning are very effective in creating consensus and insight form multiple decision makers over time (Muller, Turner, 2010). In the long-term, this technique of decision making and the involvement of the leaders on Kava can potentially reduce their resistance to the development as well.
After Nik and his team have defined their common vision, mission and objectives, they need to also define the strategies and alternatives to attain them. The strategies must be done at as little cost and risk as possible as Mr. Morales' comments in the case study indicate only a small budget is available. The team also needs to concentrate on the socially responsible nature of the decisions as well, as Mr. Morales has stated that he wants any project done on Kava to be consistent with show great respect for the citizens of the island nation, be highly ethical, and…… [Read More]
Another strategy companies often rely on are franchising their operations to attain economies of scale and global growth at the same time (Altinay, 2007). Franchising however has significant risk as it requires a high degree of branding consistency and brand enforcement over time (Altinay, 2007).
Any expansion strategy has a direct implication on a company's value chain. A merger, acquisition, alliance or joint venture can completely re-define the value chain of an organization (Porter, 1986). The value chain for Marriott's expansion into China is shown in Figure 1, Marriot Value Chain for China Expansion.
Figure 1: Marriott Value Chain for China Expansion
Based on the value chain model from Porter (1986)
The competitive dynamics throughout China are unique as the majority of hotels and revenue are state-controlled. As of 2010, 58% of hotels are state-owned and 37% are private. This makes the ownership of a private hotel in China exceptionally…… [Read More]
11. The issued rose in this case is unauthorized use of a company vehicle, which resulted in an accident. Prater was told to bring the truck home over the weekend to work on the body only. His boss never gave him permission to use the truck for any other purpose. Besides, the insurance on the truck would probably only pay for the accident if it occurred on company time. Prater could be charged for stealing the truck and unauthorized use. The ruling in this case should be for the plaintiff. Prater should have to pay for the accident and repairs to the truck.
5. In this case, the city is still the rightful owner of the piece of restored artwork. It does not matter how long Hoeltzer had the artwork, it is still the property of the city. Therefore, the city has legal title to the artwork unless…… [Read More]
As compared to facilities offered when one is to stay at a hotel or eat in a restaurant, destination resorts are of higher quality (Stone, n.d.).
The main managerial roles in resorts are Front-of-House management and the Heart-of-House Management with the latter including areas that support the former. The managerial roles deal with the accounting, procurement, physical plant, energy and grounds functions of the resort. Therefore, the Heart-of-House Management is not seen by the resort's guests though it's aimed at ensuring that they are provided with high levels of satisfaction.
All-Suite hotels are ideas that were developed in the 1980s as a distinct marketing concept and provide a living or sitting room and a bedroom. These kinds of lodging facilities provides guests with a broad range of service that include kitchenette, living room, room service, reservations, separate bedroom and an optional public dining room. Additional services offered by all-suite…… [Read More]
Dibsa should turn towards the market-based pricing strategy, which sees the implementation of competitive prices for the 3-in-1 Lawnmower. The selection of this combination of strategies would generate several impacts upon the company, but most of them would be obvious at product lifecycle level. In this order of ideas:
The sales revenues would be significantly high throughout the first six months and they would allow the company to cover for the large costs incurred in the manufacturing of the product as well as register profits; they would however decrease with the implementation of the market pricing strategy and the 3-in-1 Lawnmower would metamorphose from a star product into a cash cow
The costs incurred in the manufacturing of the new lawnmower have already begun to decrease and will continue to do so; the actual impact of the pricing strategy is limited, with the specification however that these costs will not…… [Read More]
Searching and Understanding a Case Study
Building Information Modeling (BIM) signifies the entire process of creation and usage of the computer produced design to imitate the planning, layout, building as well as functioning of the facility as displayed in Figure 1. The ensuing unit, a Building Information Model, is really a data-powered, object-oriented, smart as well as parametric electronic portrayal involving the premises, from where ideas and information suitable to numerous users' demands could be pulled and assessed to create info which can end up being utilized to make choices and also to enhance the entire process of presenting the center (AGC, 2005).
The main distinction between 2D CAD and BIM has been that the former explains a construction by separate 2D viewpoints like plans, portions as well as elevations. Modifying anyone of those views necessitates that all the other views should be examined and up-to-date, a mistake-prone procedure that…… [Read More]
These figures dwarfed what other big businesses paid for discriminatory practices. These businesses included Texaco, Inc.; Shoney's, Inc., Winn-Dixie, Stores, Inc.; and CSX Transportation, Inc. Critics saw Coca-Cola's settlement as signaling a major breakthrough among big businesses as coming to terms with diversity in the workplace (King). ecause the company has been a leader in many areas, these critics regarded it as setting an example of greater openness to promotions across races of employees (King).
Settlement terms included $23.7 million as back pay; $58.7 million as compensatory damages; and $10 million as promotional achievement award fund distributed to the complainants. A remaining $20 million went to attorney's fees and $36 million to the implementation of internal program reforms. Coca-Cola would also create an external, seven-member task force to insure that the terms were complied with and to oversee the company's diversity efforts (King).
According to Social Networks. - Connections in…… [Read More]
technology has evolved a great deal, thus resulting in an increase in media freedom and globalization. Moreover, human life in the post information technology has become much faster paced than ever before. Ever since the human civilizations had established, man is looking for ways to relax oneself physically and mentally. Over a period of time the market for leisure and tourism had gain much strength due to increasing demand of travel and tourism. The primary reason for this increasing trend of travelling, both international and domestic, originates to the increase in globalization. People are now becoming more and more interested in exploring new places. For this reason the market for services pertaining to travel and tourism has become extremely competitive. The tourism market covers an extensive array of services including restaurants and eateries, tour guides, theme parks, shopping malls and museums.
esearches have shown an interesting trend that while some…… [Read More]
Space Vehicles for Future Space Tourism
Developing Space Vehicles for Future Space Tourism
Today, certain individuals in the developing countries could be viewing "space tourism" as vocabulary. Nonetheless, in the developed countries, this term is turning to be more familiar and gradually becoming a holiday experience for world Forbes. This is an expensive venture that is exciting, stunning, adventurous, and relatively remains the least exploited phenomena in the world history. Since the first "space tour" in 2001, the rich stamps their foot on a fact that wherever they can go, the poor cannot manage to go, and what the poor can do, they can do best. Over the past few decades, the general perception about space tourism has been changing yearly. History reveals that this perception considered space tourism as a "science fiction." However, this term currently gains recognition and is becoming the most important grand target for the growing…… [Read More]
M1 - Discussion
I have always thought entrepreneurship is just about starting a business. However, it is interesting to learn that entrepreneurship is more of a mindset or a behavioural tendency as opposed to just pursuing a business idea. It is a way of thinking characterised by the desire to create or exploit opportunities, take risks, to be innovative, and to grow. This mindset applies to not only individuals, but also organisations. The entrepreneurial mindset can be learned, understood, and practiced. In essence, entrepreneurship is not an inborn ability as often thought. As long as one has the passion to take charge of their life, then the rest can be learned, irrespective of one's background.
M1 - Discussion
One great lesson acquired from the first two chapters of New Ventures is that entrepreneurship is not as straightforward as often thought (Allen, 2015). People usually think as long as…… [Read More]
This is one of the telling effects of the settlement which is good for business and overall governance.
All Academic esearch, the effect of State-endorsed Arbitration Institutions on International
Trade, Paper presented at the annual meeting of the MPSA Annual National Conference, Palmer House Hotel, Hilton, Chicago, IL, 3 April 2008, available at http://www.allacademic.com/meta/p_mla_apa_research_citation/2/6/8/2/0/p268209_index.html;Internet; accessed 11 June 2008.
Buhring-Uhle, Christian; Kirchhoff, Lars; Scherer, Gabriele. Arbitration and Mediation in International Business. Kluwer Law International. 2006. p. 106.
Fells, ay. "Settlement Process or Tactical Opportunity? Mediation in Industrial elations."
Journal of Industrial elations, 41, no. 4 (1999): 594-611.
Morgenson, Gretchen. Good Deal for Merrill. How About Investors?; Settlement May Not
Easily Change a Culture that Created Conflicts. The New York Times,
May 22, 2002. p. A4.
Morrison, William F. The Savvy Negotiator: Building Win-Win elationships.
Westport, CT: Praeger. 2006.
emington, Harold. "Bankruptcy Law and Peaceable Settlements of Business Failures." The Yale…… [Read More]
few days ago, there was a settlement of a labor dispute between P & H. manufacturers and their union. The company is a leading manufacturer of surface mining equipment and has it factory at West Milwaukee at 44 W. National Avenue and 4107 W. In Orchard St. (P&H Mining, United Steelworkers settle contract)
The company has been in existence for a long time, and was started more than a hundred years ago, and the main mode of transport were horse and buggies. From that stage, it has developed into manufacture of highly reliable mining equipment for the cost-focused surface mining industry of the world. There are some equipments of the company working at all times, and these are equipment like drills, shovels, draglines and other similar products. The company has a large number of dealers all over the world to attend to the equipment and the brand name of…… [Read More]
While companies of all types and sizes stand to benefit from strategic alliances, the relevant literature indicates that companies competing in the hospitality industry are particularly well situated to gain a competitive advantage in this way. In this regard, ahatullah and aeside report that, "The strategic alliance literature reveals that resources alone can not bring competitive advantage, but complementary resources can contribute to the strategic fit of partners in the alliance (2009, p. 36). In some cases, strategic alliances may be established in the hospitality sector in unexpected ways. For instance, Jayawardena (2002) cites the example of strategic partnerships being formed between institutions of higher education and the hospitality industry to ensure that the coursework being delivered is congruent with the needs of the sector. According to Jayawardena (2002), institutions of higher education should ensure that their curricular offerings remain relevant and tied to the needs of the industry and…… [Read More]
Priceline Case Study
Where can a traveler satisfy every need at their price, be it airline tickets, hotel rooms, rental cars, mortgages, new automobiles? The answer is Priceline.com. All you have to do is know your need, state your terms, and make your offer. It doesn't get easier than this. Priceline.com was one of the pioneer online companies to traverse the traditional limitations of the Internet and revolutionize online purchasing. It's strategy - letting the consumer name his/her price, and matching it with a seller who is willing to fill the demand at that price and those conditions, there by providing the required service the consumer desires. Thus Priceline.com is basically an integrated, Web-based e-marketing automated system, which was one of its kinds when it started its business in the consumer marketplace.
Priceline is the ideal middleman, who gets you what you want, when you want it through a unique…… [Read More]
Casinos also pay taxes to the government which again means that the local community loses the money gained by the casino. Another way in which the local economy does not benefit from the casino is when the casino gets its supplies from external suppliers or the casino owners live outside the casino's economic area. Some of the casino profits can also be lost as a result of government services provided in that area like providing better roads and traffic control to the casino. (Hsu, 1999)
The casino may also require additional police protection and judicial activity in case criminal activity goes up in the region. Las Vegas has also had its own share of problems as an off-shoot of the phenomenal success of casinos there. It has had to deal with air pollution, shortage of water, inadequate methods of mass transportation and other infrastructure related problems. Despite these problems, Las…… [Read More]
Still there are those who hope that the billions of dollars, the energy, and the time that have been spent to protect Venice from high tides will resolve the water problems which Venice experiences every day, and that in the future there will still be a city to live in, and to visit for its beauty and worth (Lyss710, p. 1).
Bon, E. (2002). Acqua alta (high water). Venice Court. etrieved April 20, 2008 at http://www.comune.venezia.it/flex/cm/pages/ServeBLOB.php/L/EN/IDPagina/1066.
Hale, E. (2003). Can Venice be saved? USA Today. etrieved April 20, 2008 at http://www.usatoday.com/travel/news/2003/2003-03-05-venice.htm.
Italy Heaven. (2008). Tourist guide to Venice. Italy Heaven. Website. etrieved April 20, 2008 at http://www.italyheaven.co.uk/veneto/venice/index.html.
Lysse710. (2001). Coming soon: Venice underwater? Travelocity. etrieved April 20, 2008 at http://www.igougo.com/travelcontent/journalEntryFreeForm.aspx?reviewID=1214417.
Poggoli, S. (2008). Venice offers lessons on coping with rising seas. NP: All Things Considered, January 7, 2008. etrieved April 19, 2008 at http://www.npr.org/templates/story/story.php?storyId=17910734.
Willey, D. (2007). Venice…… [Read More]
Continental recovered from each event in good time and generated overall benefits worth tens of millions of dollars. ("Continental Airlines wins INFOMS best practices award," 2002, website)
The company has managed against great odds to continue to serve customers, some would say even more effectively than previous to the 2001 disaster, even recently expanding services. (FACTS: A Quarterly Digest of Interesting Information from Continental Airlines 4th Quarter 2004) Though, in the past the Continental has made significant contributions to charities and needy organizations, at this time of economic hardship within the aviation industry in general the company has suspended accepting applications for sponsorships they hope to resume in the near future. ("Continental Airlines: Community Service" website) the historical commitment to community service and customer relationships shows the marketing tactics of Continental Airlines to be some of the best in the world, and current conservation shows the companies ability to weather…… [Read More]
But he failed and started cooperating with real leaders - owners of huge industrial monopolies. To get rid of small businessmen organization (SA) Hitler murdered their leader Ernst Rem and some other leaders.
That's why fascists changed their political program.
Any national property was controlled by state, but in fact - rich monopolists. Hitler created extremely effective General department of property (head - Krupp and Siemens).
The largest corporation in the country belonged to German Gering. It was that huge because it received Jews' property and later - property which was captured in states- victims of German foreign policy. German leaders started regulating prices as it was in USSR or USA during New Line.
Agriculture was also controlled by the state. Agricultural production was controlled and every farmer had to sell it to the state (by the way, prices were also regulated by state).
So, all German private property got…… [Read More]
Popular culture differs from what was once referred to as "high" culture ("Popular Culture" 2000). High culture distinguished and continues to distinguish itself from popular culture by subordinating the latter. However, a tremendous shift in academia has led to the critique of both "high" and "low" culture and a subsequent merging of the two ("Popular Culture" 2000).
Also known as "mass" culture, popular culture can be considered crude even as it shapes politics and policy ("Popular Culture" 2000). According to Chito Childs & Laudone (2004), popular culture is uniquely responsible for the shaping of values, beliefs and norms surrounding interracial friendships, interracial relationships, and race relations in general. Films that depict interracial couples "tend to reinforce the existing racial hierarchy, rendering interracial relationships problematic," (Chito Childs & Laudone 2004, p. 1). Popular culture is part mirror for social realities and part shaper of those realities.
One exception to the generally…… [Read More]
The church stresses a well-balanced family life that is characterized by a mother and father at home, as well as the knowledge that the family unit will remain together in the afterlife. According to the church's official Web site, "The family is ordained of God. Marriage between man and woman is essential to His eternal plan. Children are entitled to birth within the bonds of matrimony, and to be reared by a father and a mother who honor marital vows with complete fidelity" (the family, 2008, p. 3). All of this is not to say, though, that Mormons do not know how to have fun or enjoy themselves; in fact, happiness is clearly a primary objective of the church's teaching for its families: "Happiness in family life is most likely to be achieved when founded upon the teachings of the Lord Jesus Christ. Successful marriages and families are established and…… [Read More]