Use our essay title generator to get ideas and recommendations instantly
The manager revealed that on his insistence the company agreed to collect series of the case studies experienced by the company since their inception, and each relevant authority was referred for the evaluation of the case study which had particular reference to their department (andall, 1999).
The manager shared wide range of activities which he launched during his association with the company, initially on his insistence the company agreed to range monthly and quarterly seminars and conferences for the managers and their departments, the purpose of the exercise was to explore the expected challenges which the company was expected to face, and at the end of each gathering the opinion of the participants was sought and discussed in details. The findings of the discussion were to be further summarized and discussed with the directors for their information and references. Such an approach was in actual a proposal to involve the…
David O. Whitten, Bessie Emrick Whitten. Handbook of American Business History. Greenwood Press. 2000. pp. 176.
Robert L. Mathis, John Harold Jackson. Human Resource Management. Thomson South-Western. 2006.
Randall S. Schuler, Susan E. Jackson. Strategic Human Resource Management. Blackwell Publishing. 1999.
Susan E. Jackson, Randall S. Schuler. Managing Human Resources through Strategic Partnerships. Springer Publication. 2004.
Kroger Company is an American retailer founded in 1883. At present, it I the 2nd largest general retailer by revenue, the largest grocery store in America and the fourth largest retailer globally. It has over 2,500 stores and has markets in 31 U.S. States. In 2012 the company grossed almost $100 billion. Kroger's employees are largely unionized, with 75% being represented by the United Food and Commercial orkers union (Kroger Company, 2013).
Interview: Completed by phone with J.A, Administrative Assistant for Human Resources, Kroger Corporation, Cincinnati, Ohio, October 09, 2013.
(answers are paraphrased, not quoted directly) (See also: UFC 876, 2010)
Does seniority play a role when it comes to promotion and job security? Employees must be with Kroger over 6 months to receive notice for layoffs, etc. The more seniority, the more severance pay an or benefit available -- for a maximum of 6 weeks. Employees who accept severance…
Kroger Company. (2013, March). Investor Relations. Retrieved from ir.kroger.com: http://ir.kroger.com/phoenix.zhtml?c=106409&p=irol-irhome
Schuster, J. (2012, December 1). Kroger Employee Manual. Retrieved from jahneilschuster.weebly.com: http://jahneilschuster.weebly.com/uploads / 1/4/5/3/14534778/kroger.pdf
UFCW 876. (2010, June 10). UFCW Local 876 and Kroger Company Grocery Division. Retrieved from dol.gov: http://www.dol.gov/olms/regs/compliance/cba/box / private/k/Kroger%20Company%20(Grocery%20Division)%20%20K9299.pdf
Kroger's ratios. Then, a comparison company's ratios industry's ratios undertaken. Do discuss ratio measuring, formula calculate amount year period. e utilizing ratios evaluate performance condition company determine areas investigation.
Analysis of Kroger
Kroger has made intense efforts to improve and consolidate a strong position within the industry and, in some instances, it has managed to advance its condition. However, in order to construct a more faithful and realistic review of the company's condition and performance, it is necessary to assess the evolution of its ratios.
At the level of the returns on assets, invested capitals and shareholders' equity, overall decreases are observed throughout the past recent years -- from 2006 through 2010. In none of the three cases were there direct and sustained decreases, as the ratios fluctuated. The decreasing trend was however set starting with 2008, concomitant with the outbreak of the economic crisis. This virtually means that Kroger…
With the other ratios, trends are difficult to set as the ratios would increase, decrease or even stagnate one year relative to other, with the impossibility to generalize. The movements are even difficult to assess in 2011 relative to 2010, as the ratios vary, with some registering decreases and other registering increases. The same scattered evolution is also obvious at the level of the industry, and could be indicative of the general instability within the macroenvironment.
Overall, Kroger appears to possess a stable capacity to overcome the threats of the internationalized economic crisis and in some instance, it even appears that it has managed to so. The ratios indicate that the company possesses numerous internal strengths which grant it stability and improved financial condition. Still, performances linger in the face of the economic crisis.
There are also several ratios which have not revealed a clear pattern relative to the company's evolution in time and relative to the industry, and they are as such difficult to assess. This virtually supports the need for additional observations of the ratios in time and the evolution of their future movements.
In this way, the product questions are topical, current and focused upon the actual Kroger product line.
Before entering the focus group interview phase, the manager will write the questions and print them on customer response questionnaires passed out in the stores. The respondents who fill out the survey questionnaires in the store to prepare for the full focus group interviews will receive a Kroger gift certificate. The individuals that are interviewed in the recorded sessions will be paid for their time, with an individual interview requiring about an hour to complete. The key will be to develop open-ended questions about key products that are being introduced in the hypermarket store.
The study will last anywhere from six months to one year, depending on the cash flow results from the store front. Those cash flow results will determine the formulation and reformulation of questions (to make sure that…
Grocery chains. (2011). Retrieved from http://www.americancompanies.com/industry.asp?ID=Grocery
Grocery retail at a glance. (2011). Retrieved from http://www.thekrogerco.com/operations/operations_grocery_marketing.htm .
It is not enough to merely come to a conclusion and move on. Once the essential steps have been taken care of, one should go back to square one with the person in order to make sure that they are happy with the situation now (How to Give & eceive Constructive Feedback, 2011).
It is important for the manager of Kroger to not go into this meeting with any kind of hostility. They must keep the meeting as neutral as possible in order to assure that their message is received well by Mr. Willis. The last thing that they want to happen is for the meeting to turn into a non-productive fight. This will not get either party anywhere and will not do anything for their working relationship in the future.
Good business communication fosters good working relationships. In this case the manager of Kroger needs Mr. Willis to…
How to Give & Receive Constructive Feedback. (2011). Retreived from http://www.ehow.com/how_2076195_give-receive-constructive-feedback.html
As Snider, Hill and Martin (2013) note, corporate social responsibility (CSR) is what truly connects companies to the “larger society” (p. 175). CSR is one of the most important aspects of a company’s brand and image in today’s 21st century marketplace: consumers want to know what the companies they patronize are doing to make the world a better place—and companies have to respond with policies and practices that support and reflect the values and ideals of the communities they serve in order to stay competitive. This paper will discuss the Kroger Company’s CSR statement along with its mission and vision statements to show what it is doing to connect with its communities in the U.S.
The Kroger Co’s CSR statement focuses on sustainability through achieving zero waste and zero hunger: “We’re on a mission to end hunger in the communities we call home and eliminate waste across our…
The important task of monitoring the behavior of the employee and building rapport is to bring about the commitment of the employee to the organization. The organizations that consider humanitarian values and employee care have the largest loyalty. (McShane; Von Glinow, 2010)
Other factor that is to be considered is the individual perceptions of the work and the individual's personal make up. Some of the considerations that are required to make an assessment of the individual in the context of the organization relate to the "individuals background, the moral intensity, ethical sensitivity, and situational influences, and the imbibed ethical perceptions of the workplace." (McShane; Von Glinow, 2010) Employees with lesser sensitivity may not be concerned about ethical importance. (McShane; Von Glinow, 2010)
The Company Communication:
The Kroger Company seems to have had consideration of all these principles in all its mergers and acquisitions and has effectively use technology to bridge…
Activeboard. (2010a) "Ever work a day from hell in one's department"
Retrieved 1 August 2010 from http://www.activeboard.com/forum.spark?aBID=17527&p=3&topicID=37395016Activeboard . (2010b) "Lazy managers do not work." Retrieved 1 August 2010 from http://www.activeboard.com/forum.spark?aBID=17527&p=3&topicID=37170386
Garrison, Bob (2002) "Logistics Report Publication: Refrigerated & Frozen Foods"
Refrigerated and Frozen Foods. Retrieved 1 August 2010 from http://www.allbusiness.com/management/business-support-services/358636-1.html
The 3M model is also one that thrives on internal competition between ideas for further funding, the progression to the next stage of the innovation process, and the development of prototypes and finished products. What unifies all of these elements together is the strong focus on innovation that is predicated on team-based assignment and requirements (Allio, 1993). There is also a strong focus on minimizing variation in new products once defined and in production using Six Sigma, a technique for minimize product variations over time (Hindo, 2007).
Bernardi, d. S. (2010). Theory of constraints contributions to outbound logistics. Management esearch eview, 33(7), 683-700. Link:
Goodrich, D.F. (2008). The relationship of the theory of constraints implementation to change management integration in professional service organizations. Nova Southeastern University). Link: http://gradworks.umi.com/33/12/3312014.html
Gupta, M.C., & Boyd, L.H. (2008). Theory of constraints: A theory for operations management. International Journal of Operations…
Allio, M.K. (1993). 3Ms sophisticated formula for teamwork. Strategy & Leadership, 21(6), Link: http://deepblue.lib.umich.edu/bitstream/2027.42/31538/1/0000461.pdf
Hindo, B. (2007, Sep 17). 3M: Struggle between efficiency and creativity. Business Week (Online),, 1.
Shapiro, A.R. (2006). Measuring innovation: Beyond revenue from new products. Research Technology Management, 49(6), 42-51. Link: http://www.allbusiness.com/technology/3997709-1.html
The author of this report is asked to look at a competitive market and its main business that leads or otherwise exemplifies the sector. The sector that will be looked at is retail. The far and away leader of this retail market is Wal-Mart but they have three competitors in the form of Target, Kroger and K-Mart/Sears, that each compete against Wal-Mart in their own way. Despite the fact that they are in the same general line of business, they each have their own niche that they target.
Niche of Each Business
Wal-Mart's clear objective is to sell in bulk at low prices. They deal heavily in the grocery and hardline sectors and are very aggressive discounters in both markets. In half a century, they have risen a nascent retail to a worldwide juggernaut that employs more than a million people in the United States alone and nearly…
K-Mart. (2013, September 26). Kmart - Deals on Furniture, Toys, Clothes, Tools,
Tablets & TVs. Kmart - Deals on Furniture, Toys, Clothes, Tools, Tablets & TVs.
Retrieved September 26, 2013, from http://www.kmart.com
Kroger. (2013, September 26). Kroger. Kroger. Retrieved September 26, 2013, from http://www.kroger.com
Discuss the CVS Extra Care loyalty program and whether the program is a source of shopper insights that can be leveraged in multiple ways to be successful.
The CVS loyalty program demonstrates the utility of such a system. In this program, rewards are offered to customers who demonstrate a tendancy to return to CVS for their retail products. According to their website, " every time you make a purchase, either online or in store you'll earn Extra Care customer rewards or Extra ucks." CVS will attain a competitive advantage if this program does the following to leverage success: the system must be designed to increase profit margin regardless of the verbage attached to the program. A good deal is relative and as long as the consumer feels as if something is offered for free, profit margins may be manipulated with different products to maximize gains and limit losses.…
"ExtraCare." CVS/pharmacy Homepage. Viewed 5 August 2011. Retrieved from https://www.cvs.com/CVSApp/user/extracare/extracare.jsp
Neil, F. (2009). "Coupon innovations: sms push strategy being used by Kroger." InMyWords Feb 26, 2009. Retrieved from http://fredneil.wordpress.com/2009/02/26/coupon - innovations-sms-push-strategy-being-used-by-kroger/
Strauss, M. (2010). "Retailers rushing to join the loyalty bandwagon." The Gobe and Mail 5 November, 2010. Retrieved from http://www.theglobeandmail.com/globe - investor/retailers-rushing-to-join-the-loyalty-bandwagon/article1604748/
The company's rapid pace of growth stopped; it was forced to close stores and focus its growth efforts on overseas markets. In addition, the economic downturn and increased competition has caused the company to change its strategies. There were a number of major challenges that this presented. One was economic -- the company simply could not be as profitable as it had been before. Another, however, was cultural. Starbucks had a culture of winning, such that winning came easily. Now in a more competitive, difficult environment, the culture has been forced to change to one where market share is something to be battled for. The company overcame these challenges by scaling back operations and using communication to shift the attitudes of managers. The company began to scale back shareholder expectations. In addition, Starbucks has redoubled its efforts to focus on the strengths that allowed it to grow in the first…
In addition to these technological factors there is also the fluidity of people moving across borders and throughout regions of the world as well. This all adds up to an exceptional pace of change globally for Operations Management as a discipline.
3) Research the Theory of Constraints by Eli Goldratt. How does this theory apply to the company, such as Kroger or Circuit City?
The Theory of Constraints most applies to Kroger and Circuit City from the standpoint of streamlining and making more efficient their supply chain, sourcing, procurement and logistics strategies, making it possible to keep products that sell well on their store shelves. The Theory of Constraints also is invaluable in terms of helping the management teams in those retail chains determine the optimal mix of inventory for any given month or season as well, as the Goldratt model seeks to define optimization through constraint modeling.
FreshDirect: A unique opportunity
Consumers today are busy -- often so busy they do not have time to shop. Grocery shopping is time-consuming, especially after work. Getting to the store, parking, navigating the aisles (especially with small children) and checking out -- not most consumers' idea of a fun evening. FreshDirect offers a great solution: online shopping. With a few clicks of a mouse, and for a small fee, the chore of grocery shopping is accomplished with great ease for the consumer. There is no need to even carry heavy shopping bags to the car.
Consumers are health-conscious and want to improve the quality of their lives by cooking at home more and eating out less. However, it is easy to grab takeout rather than grocery shop because of the pressures surrounding the chore of shopping. FreshDirect ensures that healthy foods are waiting on the customer's…
FreshDirect. (2012). Official Website. Retrieved: http://www.freshdirect.com
A competitive advantage is something that sets the company apart from its competitors. In order to entice customers, a company needs to have something that it does better than its competitors. The more competitive advantages the firm has, and the stronger they are, the more competitive the company will be in the marketplace.
Lola Savannah has a number of competitive advantages that help it in the marketplace. One advantage that Lola has is with respect to freshness and the quality of the roast. Freshness is important because freshly-roasted coffee tastes better, and this is especially true for coffee that has been pre-ground. Coffee from major food companies or importers like Sunbelt Imports lacks the freshness of Lola's coffee. Lola ensures that it receives its beans as quickly as possible from the harvest by working with wholesalers to shorten the supply chain. The fresh beans are then roasted…
Profit Sharing and Other Incentives as Employee Development Performance Motivational Tools and the Relationship between Managerial Support and Employee Commitment to the Organization
The impact of profit sharing and other incentives on employee development and organizational growth is measured in various companies around the world. From Keller Williams to Southwest Airlines companies are utilizing incentives, such as 401ks, profit sharing plans, insurance plans, even pre-tax commuter benefits, because like Southwest they believe that their "greatest asset" is their employee (Southwest Report, 2010, p. 45). According to servant leadership theory, by offering managerial support that is designed to benefit and assist the worker, a higher degree of employee commitment to the organization can take place. Thus, companies such as Keller Williams promote mottos like "God, Family, Business" in that order to show that in their workplace environment what comes first is not business but that which is more important than business:…
Northouse, P. G. (2016). Leadership: Theory and practice (7th ed.). Thousand Oaks: CA:
Sanders, T. (2006). The Likeability Factor. NY: Three Rivers Press.
As the UFCW president and director Shaun arclay says, "This pact fits the same pattern of their actions three years ago when they forced UFCW members and their families into the streets and disrupted shoppers for nearly five months in a grab to end meaningful health care coverage for employees."
UFCW] the pay hikes that the CEO's of these supermarkets received last year attests to their improving profitability proving that the supermarkets are crying wolf. [UFCW]
However, the situation has turned around and currently the workers are once again bargaining with the supermarket chains. Unlike three years ago, this time the Union is negotiating with the supermarkets individually. [Uprising] the plan seems to workout better for the Union. As a positive trend, the UFCW has successfully negotiated good contracts with Stater ros and Gelsons, two comparatively smaller supermarket stores. [UFCW]. If these two smaller supermarkets can do this without the…
Abigail Goldman, "Grocers lose their Wal-Mart leverage," Accessed May 8th 2007, Available online at, http://www.groceryworkersunited.org/walmart_excuse_not_working.htm
UFCW, "Supermarket Workers Nationwide Call for Good Jobs and Affordable Health Care," Accessed May 8th 2007, Available online at, http://www.ufcw.org/press_room/index.cfm?pressReleaseID=305
UFCW, "Talks Break Off Between Grocery Workers and Southern California
Supermarkets," Accessed May 8th 2007, Available online at, http://www.ufcw.org/press_room/index.cfm?pressReleaseID=304
etailer name, history of operation
Classification of etailer
The Target Customer
Analysis of Store Building
Method of Management
Customer Services Offered
Comparison of Both etailers' Overall Strategies
etailer name, history of operation
Target is among the leaders in retail trading in the U.S. The company offers perishables, dry grocery, dairy and frozen items and all food items comparable to traditional supermarkets. The company has three primary types of stores -- SuperTarget, CityTarget and TargetExpress. The company recorded a loss of 1.9% in 2014-2015 compared to the previous year with a fall in net earnings of 9.1%. The total sale in the period was $U72.6 billion.
The company has 1,799 stores in the U.S. along with 38 distribution centers. The company has staff strength of 347,000 worldwide. It also does business online through its website 'target.com'.
With the aim of easing…
Dogan, K. (2010). Consumer Effort in Promotional Incentives. Decision Sciences, 41(4), 755-785. http://dx.doi.org/10.1111/j.1540-5915.2010.00295.x
Halzak, S. (2015). Target's new strategy: We need more than just minivan moms. The Washington Post, p. 1. Retrieved from https://www.washingtonpost.com/news/business/wp/2015/03/04/targets-new-strategy-we-need-more-than-just-minivan-moms/
Investors.target.com,. (2015). Investor Contacts, News, Stocks & Events -- Target Corporate. Retrieved 8 December 2015, from http://investors.target.com/phoenix.zhtml?c=65828&p=irol-govhighlights
Kotler, P., & Keller, K. (2009). Marketing management. Upper Saddle River, N.J.: Pearson Prentice Hall.
SOCIAL PSYCHOLOGY AND WHAT DOES IT AIM TO STUDY?
Inspired by Kurt Lewin (1951), social psychology adopted the experimental method to study human behavior (Wood & Kroger, 1998). In this regard, Wood and Kroger (1998) report that, "Lewin's experiments in leadership style (autocratic, democratic, laissez-faire) became classics in the new experimental social psychology" (p. 267). Lewins' early work was carried on by Festinger and others who explored cognitive dissonance for the next 20 years at MIT and subsequently at the Universities of Michigan and Minnesota, making this one of the foundations of social psychology (Wood & Kroger, 1998).
Simply stated, social psychology uses the scientific method to study human social behavior (ogers, 2003). According to ogers, psychological social psychology "studies how social events and phenomena influence the ways in which individual people feel, think and act. It is concerned with the psychological processes (such as social perception and cognition) that…
Hayes, D. (2004). RoutledgeFalmer guide to key debates in education. New York:
Karakashian, L.M., Walter, M.I., Christopher, A.N. & Lucas, T. (2006). Fear of negative evaluation affects helping behavior: The bystander effect revisited. North American
Journal of Psychology, 8(1), 13.
Catalina in the Digital Age
Catalina was in the business of printing off coupons for consumers at grocery stores as they waited in the check-out line. Once finished checking out, the Catalina printers would print off a slew of coupons based on the personal shopping habits of the consumer. Consumer Packaged Goods (CPG) firms/retailers paid Catalina handsomely for this service -- much more (about 10x more) than that paid to loose-leaf coupon distributors in newspaper ads pages. Catalina put personalized coupons directly in the hands of buyers based on shopping history. Catalina's personalized shopping records of consumers was one of its biggest assets, and its ability to print off coupons in more than 30,000 retail stores across the U.S. made it a force to be reckoned with (Dolan, Karmarkar, 2014, p. 1).
However, the advent of the digital age brought a new challenge to the company. Should it embrace the…
Dolan, R., Karmarkar, U. (2014). Catalina in the Digital Age. Harvard Business School.
Farms that contain the r-BST free labeling are typically from single farms that do their own proprietary retail packaging.
The study concluded that there were no differences in antibiotic levels in the milk samples. The purpose of the study stated, "the objective of this study was to compare these endpoints for conventional, rbST-free, and organic milk.," (Vicini, Etherton, & Etherton et al., p. 1199). By the time conclusions were drawn, the topic of rBST and organic milk, as stated in the research objectives, had been completely abandoned and replaced by conclusions regarding antibiotics, which are required to be zero for any milk, regardless of origin, that ends up on retail shelves.
The only studies that are provided to the public, and which are the basis of policy decisions, are highly suspect due to the financial interests between Monsanto and the research laboratory. The sampling techniques used, invalidate the conclusions drawn.…
Kroger. (2008). "Kroger to Complete Transition to Certified Rbst-Free Milk by Early 2008." Retrieved December 19, 2008 at http://www.thekrogerco.com/corpnews/corpnewsinfo_pressreleases_08012007.htm
FDA (n.d.)"Report on the Food and Drug Administration's Review of the Safety of Recombinant Bovine Somatotropin." Retrieved December 19, 2008 at http://www.fda.gov/cvm/RBRPTFNL.htm
RBST-Facts.com (n.d.). The facts about rBST. Retrieved December 20, 2008 at http://www.rbstfacts.org/ .
Monsanto. (2007). www.monsantodairy.comMonsanto. Retrieved December 20, 2008 at http://www.monsantodairy.com/about/general_info/index.html.
Using catchy phrases like "rigorous, not ruthless," Collins repeatedly emphasizes the importance of the "right people." Being rigorous and attracting the right people means hiring self-motivated and creative individuals committed to the organization and who can be guided without being tightly managed. ith the current emphasis on human resources, Collins' advice will ring true for many managers reading Good to Great. Hiring and keeping the right staff may be one of the keys to success for organizations. Moreover, Collins claims that good-to-great organizations resist restructuring and layoffs, instead placing an emphasis on keeping the "right people" on the team for good.
Collins advises managers to "Confront the Brutal Facts (Yet Never Lose Faith)" in Chapter 4. In keeping with his theme on pragmatism, Collins compares a&P to Kroger to show the difference between mediocre success and greatness. The two grocery giants started off in nearly the same manner but only…
Collins, Jim. Good to Great. New York: Harper, 2001.
This is challenging, as it will require Whole Foods to continue to adapt in order to make themselves stand out. Prices can have a negative impact on the firm's bottom line results. This is occurring through increasing costs on the wholesale level and tremendous amounts of discounting. Over the course of time, these factors can hurt the company's earnings and ability to maintain their competitive position. ("Global Food etailing Industry," 2013) (Burch, 2007) ("Annual Stakeholders eports," 2012)
Clearly, ABC should integrate with Whole Foods. This will allow the company to maintain its market share and augment the products they are selling into the firm's strategy. At the same time, the management team could help Whole Foods to more effectively address the challenges they are facing from: increased competition and pricing. This will enable both firms to take advantage of each other's cost structure and create a unique atmosphere which…
2011 Supermarket Trends. (2011). Seeking Alpha. Retrieved from: http://seekingalpha.com/article/247930-2011-supermarket-trends-good-for-food-manufacturers-and-retailers-tough-for-consumers
Annual Stakeholders Reports. (2012). Whole Foods Market. Retrieved from: http://www.wholefoodsmarket.com/sites/default/files/media/Global/Company%20Info/PDFs/2012-WFM_Annual_Report.pdf
Company Info. (2013). Whole Foods Market. Retrieved from: http://www.wholefoodsmarket.com/company-info#
Global Food Retailing Industry. (2013). Reporter Link. Retrieved from: http://www.reportlinker.com/ci02212/Food-Retailing.html
Overall, Publix has fairly good control over their supply side costs. They have average operational costs, as they have invested in attractive, well-staffed stores in order to compete at a slightly higher end of the market than Kroger or inn Dixie. On the buyer side, however, Publix does not offer competitive prices. The biggest danger for Publix in terms of their value chain as that while they are generally inferior to al-Mart in terms of supply chain management. A higher-end market position can only insulate Publix for so long given the value chain disadvantages that they experience vs. al-Mart.
Publix Q3 Fiscal 2009 Form 10-Q. Retrieved February 2, 2009 at http://www.publixstockholder.com/servlet/ProxyServlet?path=/stockholder/Document.do&SECDocumentId=4909&curPage=1&selectedDocumentType=3&selectedYear=2008
No author (2003) Publix Joins UCCnet to Improve Supply Chain Efficiencies. Internet Retailer. Retrieved February 2, 2009 at http://www.internetretailer.com/internet/marketing-conference/20143-publix-joins-uccnet-improve-supply-chain-efficiencies.html
Thayer, arren. (2008) hy Publix is So Darn Good. RFF Retailer. Retrieved February 2, 2009 at http://www.rffretailer.com/Articles/Cover_Story/BNP_GUID_9-5-2006_A_10000000000000409591
Publix Q3 Fiscal 2009 Form 10-Q. Retrieved February 2, 2009 at http://www.publixstockholder.com/servlet/ProxyServlet?path=/stockholder/Document.do&SECDocumentId=4909&curPage=1&selectedDocumentType=3&selectedYear=2008
No author (2003) Publix Joins UCCnet to Improve Supply Chain Efficiencies. Internet Retailer. Retrieved February 2, 2009 at http://www.internetretailer.com/internet/marketing-conference/20143-publix-joins-uccnet-improve-supply-chain-efficiencies.html
Thayer, Warren. (2008) Why Publix is So Darn Good. RFF Retailer. Retrieved February 2, 2009 at http://www.rffretailer.com/Articles/Cover_Story/BNP_GUID_9-5-2006_A_10000000000000409591
Allocating Healthcare esources
Allocation of Healthcare esources
It may seem that the resources that a healthcare organization has at its disposal is contained in a very small list, but for proper allocation of total resources every possible thing has to be considered. esources refers not only to the money that a business has on hand, but the people, buildings, land, recruitment of people, retention and finances. An organization is the sum of all of its parts and must operate within the framework of those resources. How those resources are allocated is an important function of the control of the organization also. This essay will discuss the resource acquisition and allocation processes in a healthcare organization with specific emphasis regarding those processes in allocating financial, operating, capital, human, recruitment, and retention resources.
esource Acquisition and Allocation
In one aspect a healthcare organization is no different from any other organization…
Kroger, A. (2003). "Ethics in healthcare organizations." Healthcare Management, 27(3),
Longest, B.B., & Darr, K. (2008). Controlling and allocating resources. In, Managing
health services organizations and systems (pp. 433-470). Baltimore, MD: Health
Since 2010 the organization has demonstrated a decline in revenue of 11.08%. However, one would expect some decline as a result of the divestments took place in 2011.
The gross profit for the year ending 2012 was $8,019, which equates to a gross profit margin of 22.21%. However, the operating profit demonstrated a loss of $519, hindered by high ongoing Goodwin and intangible asset charges. However, was a lower operating loss compared to the operating loss in 2011 when it was $976.
The income statement shows the net earnings. In financial ***** earnings may be presented either before or after tax. As Supervalu are struggling and benefited from a negative tax payment in 2011, this report will use the definition of net earnings being earnings after tax. Calculated after provisions for income tax, showed a loss of $1,040, equating to -2.88%. However, it is notable that this is an improvement…
As part of the research triangle, Raleigh has a significant portion of its population that fits the target market. For the Farmery to succeed, it only needs to capture a small portion of the market share. This is especially true because the store has a small footprint, and has the flexibility to set up on vacant lots without the costs of either renting or developing fixed real estate. The Farmery therefore needs to focus on two or three key elements to ensure adequate market penetration.
The first of these is location. Let it not be understated that location, location, location is critical to the success of any retail business. Because food is not normally something that people are willing to travel more than a few miles for, it is important that the Farmery target a neighborhood where there is a high concentration of individuals that fit the target market. There…
Falk, T. (2012). Detroit turns shipping containers into condos. Smart Planet. Retrieved December 4, 2012 from http://www.smartplanet.com/blog/bulletin/detroit-turns-shipping-containers-into-condos/5900
Food Marketing Institute. (2012). Supermarket facts. Food Marketing Institute. Retrieved December 4, 2012 from http://www.fmi.org/research-resources/supermarket-facts
Greene, B. (2012) the Farmery. Kickstarter.com Retrieved December 4, 2012 from http://www.kickstarter.com/projects/farmery/the-farmery
Imlay, T. (2006). Challenges in today's U.S. supermarket industry. Microsoft. Retrieved December 4, 2012 from http://msdn.microsoft.com/en-us/library/aa479076.aspx
Wal-Mart Delivery Time Cycle
The author of this report is asked to speak to Wal-Mart and their delivery time cycle performance vis-a-vis its benefit to Wal-Mart and how it allows Wal-Mart to remain so dominant in the retail sector. Indeed, there are other big-box stores that closely or loosely match what Wal-Marts sells including Kroger, K-Mart/Sears, Target, and so forth. However, in its half-century or so of existence, Wal-Mart has become the juggernaut of the world retail sector and there is little to no chance of that changing anytime soon barring a cataclysmic even in the retail sector or broader business or cultural world. While Wal-Mart has taken its share of proverbial black eyes for wages and benefits and how much it buys from China, its position as the retail cost leader and how much its supply chain and delivery time cycle figure into this calculus is something that cannot…
Bayat, A., Sundararajan, S., & Gustafson, H. (2011). Sustainably driven supply chains. Industrial Engineer: IE, 43(8), 26-31.
Bloom, P.N., & Perry, V.G. (2001). Retailer power and supplier welfare: the case of Wal-Mart. Journal Of Retailing, 77(3), 295.
Dharmadhikari, S. (2012). Eco-Friendly Packaging in Supply Chain. IUP Journal Of
Supply Chain Management, 9(2), 7-18.
Business Operations in Your Organization: Strategies for Achieving Competitive Advantage
The company I have chosen to examine is Walmart Stores, Inc. Walmart Store Inc. became originally established in the year 1945 and is in the present day undertaking its operations in retail stores in over twenty seven countries. The company is split into three key segments. These are Walmart International, Walmart United States and Sam's Club. The business undertaken by Walmart as a company encompasses restaurants, superstores, retail stores and also warehouse clubs. The company also undertakes e-commerce through its website Walmart.com. In terms of retail products, the merchandises being sold in Walmart's retail stores include baby products, healthcare products, household goods, electronics, books, automotive products, clothing, furnishings and decor, alcohol, grocery, paper products and so much more. Walmart is a United States global retailing corporation that operates chains of massive discount department and warehouse stores (Walmart Website,…
Whole Food Market Inc. (WFM) is one of America’s largest food products supermarket chain. The company refers to itself as “America’s healthiest grocery store” and submits that its food products are “the finest natural and organic foods available” (WFM, 2017). The foods the company stocks are largely devoid of hydrogenated fats, artificial preservatives, sweeteners, and flavors.
2. Current Strategic Position
2.1 Mission, Vision, and Values
The company’s culture is founded on eight core values. These include:
a. Sale of high quality natural and organic products
b. Satisfaction, delightment, and nourishment of customers
c. Support for team member excellence and happiness
d. Creation of wealth through profits and growth
e. Service and support for the local and global communities
f. Practice and advancement of environmental stewardship
g. Creation of ongoing win-win partnerships with suppliers
h. Promotion of the health of stakeholders through healthy eating education
This paper focuses on questions of ethics and unethical behavior in the workplace. It discusses what leaders can do to better create an ethical environment in which people are respected and ethical values are promoted. It provides some examples from the real world of what happens when organizations fail to act ethically, and it also examines some of the problems that led to the disaster that was the 2007-2008 economic collapse. Ethical principles such as utilitarianism and virtue ethics are explained in connection with these discussions. The issues of diversity and discrimination are evaluated at length, and the issue of corporate sponsored volunteer programs is discussed as well.
Keywords: ethics, workplace ethics, leadership ethics, organizational ethics
Some of the most common forms of unethical behavior in our workforce today consist of misuse of company funds, misuse of company time, fraudulent activity, and lying. There are many different examples…
The notion of pizza broke my concentration and as I stopped to look for a frozen pizza, the couple turned the corner.
It seems I had a big decision to make as my eyes moved across the variety of boxes. There were small pizzas, large pizzas, pizzas with extra cheese and special ingredients, pizza rolls, and pizza bites. I looked for the cheapest brand, picked it up, studied the box, decided I would need more cheese and turned toward the cheese. At the cheese, I picked up a bag of shredded Italian cheese and headed toward the register.
At the front of the store, I looked for the shortest line. The 20 items or less line had more than a dozen people in line so I opted for a shorter line. As I waited, I heard a familiar voice and it was the woman with the coupon from before.
Collins further suggests that "you can't manufacture passion or 'motivate' people to feel passionate. You can only discover what ignites your passion and the passions of those around you" (Farias, 41).
Jim Collins also suggests that before searching for strategy and vision to make a great enterprise, one first look for the people who will make it a great enterprise, he claims "The ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people" (McCleave; Gale, 124).
Jim Collins further emphasizes on the value of ethics and principles by stating that the old adage "People are your most important asset" is hugely wrong. He laments that people are not assets, only the right people are the most important assets, wrong ones are the burden and it…
Bryant, Adam. For This Guru, No Question is Too Big. The New York Times, May 23,
2009. p. A4.
Chanda, B. a; Krishna, Sivarama; Shen, Jie. Strategic Human Resource Technologies:
Keys to Managing People. Sage Publications.
MT v TGT II
The environment shared by al-Mart and Target can be analyzed by answering a number of questions about the nature of the industry and its key success drivers. Both firms compete in the discount retail industry, which is a large segment of the broader retail industry. Firms in discounting typically offer a wide range of goods but compete primarily on price (Investopedia, 2011). ithin the broader retailer category, al-Mart is ranked #1 with sales of $405 billion and Target is ranked #5 with sales of $65 billion. Kroger, Costco and Home Depot are in between, meaning that in discounters al-Mart and Target are #1 and #2 respectively (Planet Retail, 2009).
The discount industry is populated by firms pursuing a cost leadership strategy. The industry is in a state of monopolistic competition, so firms within the industry attempt to differentiate from one another. They do this…
Bustillo, M. (2011). Wal-Mart merchandise goes back to basics. Wall Street Journal. Retrieved April 17, 2011 from http://online.wsj.com/article/SB10001424052748704776304576253252673697210.html
Corral, C. (2009). Baby products to get more shelf space. Kids Today. Retrieved April 17, 2011 from http://www.kidstodayonline.com/article/519002-Target_to_reduce_SKUs_create_stronger_kids_brand_Circo.php
Investopedia. (2011). The industry handbook: The retailing industry. Investopedia. Retrieved April 17, 2011 from http://www.investopedia.com/features/industryhandbook/retail.asp
Kapner, S. (2009). Wal-Mart celebrates its growing market share. Fortune. Retrieved April 18, 2011 from http://money.cnn.com/2009/06/05/news/companies/wal-mart.shareholders.meeting.fortune/
The nature of disputes in business is varied and in some instances they come because of the wrong performance of people. Let us take the case of Mr. Coughlin who retired from Wal-Mart in January finally gave his resignation from the board of directors on March 25th. According to Wal-Mart there was a pattern of expenses account abuses by him, as also the use of incorrect invoices for getting reimbursement of expenses. This action has been accompanied by the sacking of a few other employees also. The investigation into the matter is being carried by the U.S. attorney for the Western District of Arkansas. The matter is also being investigated by Wall Street Journal and they feel that Mr. Coughlin often forced his subordinates to create false bills so that he could get payments for his personal expenses from Wall-Mart. He is now 55 years old and this…
Bandler, James; Zimmerman, Ann. (8 April, 2005) "A Wal-Mart Legend's Trail of Deceit." Wall Street Journal. Retrieved from http://www.mindfully.org/Industry/2005/Wal-Mart-Coughlin8apr05.htm Accessed on 23 May, 2005
Franke, Diane. "5 tips for better business cases." (Sept. 20, 2004) Retrieved from http://www.fcw.com/fcw/articles/2004/0920/pol-5tipsbiz-09-20-04.asp Wal-Mart 2002 Accessed on 23 May, 2005
Fishman, Charles. (December, 2003) "The Wal-Mart You Don't Know." Retrieved from http://www.fastcompany.com/magazine/77/walmart.html Accessed on 23 May, 2005
"Wal-Mart Loses Unpaid Overtime Case." (20 December, 2002) Retrieved from http://www.cbsnews.com/stories/2002/12/20/national/main533818.shtml Accessed on 23 May, 2005
Hispanics have become the largest minority group in the United States (Grow 2004). Like every immigrant group before them, they have faced obstacles assimilating and adapting to life in the United States; from overt discrimination to subtle discrepancies in lifestyle, life in a different nation than that of one's origin is never easy. Business practices have been significantly influenced by the Hispanic demographic, however, and in larger and more noticeable ways than any immigrant group before them. This essay will explore a few ways that Hispanics have influenced the business world as well as ways in which their difference in terms of background has been a factor in their treatment.
There are three major ways that Hispanics have influenced business practices: products demanded, languages available, and as business owners and entrepreneurs. These changes are especially significant because the type of demographic shift that the increasing numbers of Hispanics represents is…
Armendariz, Yvette, 2005. "Latino entrepreneurs are focus of new study," The Arizona Republic, October 2, 2005.
Dougherty, Tim, 2001. "Hispanic Purchasing Power Takes Off," published online at http://www.hispanicbusiness.com/news/news_print.asp?id=4564, June 2001.
Grow, Brian, 2004. "Hispanic Nation," in Business Week, March 15, 2004 issue.
"Virginia Agency Sued for Procurement Discrimination," published online at http://www.hispanicbusiness.com/news/newsbyid.asp?id=23258, no date.
(Colvin, 2013) (Frankel, 2013) (Meador, 2009) (Patton, 2012) ("Porter's Five Forces," 2013)
The buying power of suppliers is illustrating the way Whole Foods is seeking out other producers and whole sellers. That can offer them with a wide selection of products and services. This is helping the company to expand their product line and to offer alternative brands. That is cheaper and has the same standards for quality inside the store. (Colvin, 2013) (Frankel, 2013) (Meador, 2009) (Patton, 2012) ("Porter's Five Forces," 2013)
Identify the most critical inputs in each of the first three categories and justify why they are critical. Also explain what effect the inputs from one category have on inputs from the other categories. How well does the strategy fit with the environmental, resource and historical inputs you identified?
The critical inputs are showing how Whole Foods is concentrating on creating a unique product. That is designed…
Porter's Five Forces. (2013). Mind Tools. Retrieved from: http://www.mindtools.com/pages/article/newTMC_08.htm
Colvin, G. (2013). Walter Robb. CNN. Retrieved from: http://money.cnn.com/2013/05/06/leadership/whole-foods-robb-ceo.pr.fortune/index.html
Frankel, M. (2013). Whole Foods. Motley Fool. Retrieved from: http://beta.fool.com/kwmatt82/2013/01/30/whole-foods-best-growth-yet-come/22955/
Meador, D. (2009). Whole Foods. PN Phillips. Retrieved from: http://pnphillip.asp.radford.edu/whole%20Foods%20Case.pdf
Webvan Case Analysis
This analysis will consider the Webvan strategy and its market position to serve as a basis for recommendations to Webvan's management team. Webvan was once the largest online grocery enterprise in the United States. However it is now considered a classic large investment failure despite the fact that the total industry volume was over one billion dollars per year while the online segment was over two hundred million dollars annually. Webvan failed to live up to its expectation despite the large amount of capital it had at its disposal.
Webvan began in 1998 as an innovative business idea that excited and drew support from investors already caught up in the dot-com phenomenon. However, the company finally botched the opportunity to attract and develop a customer base large enough to justify the large investments it made in the development of technology systems and elaborate distribution warehouses.
Future of Unions in Labor Relations
Unions came about from the struggles and pain that individuals had to go through early on in history. Unions were something that did not spring up overnight, but rather took a great deal of time to develop as individuals began working out for themselves what types of organizations would be the best to protect their rights and ensure that they could not be treated cruelly or unfairly by those that they worked for (Kearney, 2001). The right to collective bargaining took almost 200 years in the United States but today these rights are held in almost every country (Kearney, 2001).
For many years unions were thought to be very important in labor relations. At least, employees have thought so. Much of the opinions had by those who have had to deal with unions in a dispute situation have been less than tolerant of unions…
BBC News. (2004, March 1). U.S. grocery strike is finally over. Retrieved 7 March 2004 at http://news.bbc.co.uk/2/hi/business/3521601.stm
Bell, S. (1999, April 1). Union strategy, member orientation and union effectiveness: an exploratory analysis. Labour & Industry.
Kearney, R.C. (2001). Labor relations in the public sector. 3rd Ed. New York: Marcel Dekker, Inc.
Pritchard, J. (2002, September 30). As ships idle, longshoremen and shippers exchange threats. Ledger-Enquirer/Associated Press. Retrieved 8 March 2004 at http://www.ledger-enquirer.com/mld/ledgerenquirer/4181155.htm?template=contentModules/printstory.jsp
B Personalities at work:
Can't we all just get along?
Imagine this scenario. It's a critical time during a particular business deal. The entire management 'team' of one company reconvenes for lunch in an isolated conference room to discuss what has just transpired with the representatives from the other company over the course of the morning. One individual slams the door angrily behind him. ith many an explicative, he sits down, complaining about the behavior and unfair tactics of the other negotiators. Another individual attempts to calm the raging man down. He waves off the succoring individual with an angry shrug, refusing to be calm and continuing to shout.
This scenario is one way to illustrate the differences between the classic Type A and Type B personalities. Persons with the classic Type A personality, originally defined and classified by Meyer Friedman and Ray Rosenman in 1959, are said to possess…
Noakes, Timothy. (1986). The Lore of Running. Champaign, IL: Oxford University Press.
Kroeger, Otto, and Janet M. Thuesen. (2002). TypeTalk at Work-How the 16 Personalities Determine Your Success On The Job. New York: Dell Publishing, Inc.
Zuckerman, Edward L. The Clinician's Thesaurus Three: The Guide Book for Wording Psychological Reports and Other Evaluations. Third Edition, Revised. Accessed on March 22, 2004 at http://www.soulself-help.on.ca/AB.html.
The author of this response has been asked to answer several questions about logistics relative to an organization of the author's choice. To that end, the author has selected Lowe's. The questions that will be answered include how the organization's logistics can be improved, what gives Lowe's a logistical advantage and how they perhaps fall short of other competitors that sell some or all of the same goods. While Lowe's really only has a handful of direct competitors and while there are some good that can (or should) only be bought in a brick and mortar store, Lowe's and their logistics practices and options are not as nearly as airtight and effective as they might want them to be.
When it comes to direct competitors, about the only two obvious chains that come to mind are Home Depot and Menard's. However, there are other competitors that eat…
BBC. (2005, April 27). B&Q owner warns of falling profit. BBC News. Retrieved October
12, 2014, from http://news.bbc.co.uk/2/hi/business/4488421.stm
Lowe's. (2014, October 9). Home. Lowe's Home Improvement: Appliances, Tools,
Hardware, Paint, Flooring. Retrieved October 9, 2014, from http://www.lowes.com
supply chain dynamics and what part forecasting and supply chain infrastructure plays in the development and movement of a new product, let alone one that has been around a while and whose sales are predictable. Of course, individual supply chains and the systems they make up play a large part in the overall results for everyone. There is also forecasting and how it affects just-in-time (JIT) production and lean production and this is especially true in automotive manufacturing plants. While other systems may yield decent to great results at times, proper forecasting coupled with the right supply chain system, such as JIT and Lean, are the normal coin of the realm and this will likely not change for some time.
Forecasting is the art of projecting how much of an item or supply will be needed and what will need to happen to get things where they are needed…
Bohme, T., Deakins, E., Pepper, M., & Towill, D. (2014). Systems engineering effective supply chain innovations. International Journal Of Production Research, 52(21),
Cheng, Y. (2014). Memory Module Manufacturing. TIER Industry Report - Memory
Module Manufacturing, 1-14.
Porter's 5 Forces
One of the most volatile and unstable industries is that of the grocery industry. There are many substitute goods and the product is perishable. ivalries are high because of the availability of substitute goods, the ease of transfer of consumption habits, challenges in the supply chain, and rival new entrants. Whole Foods is an excellent example of a company which has had to carefully hold onto its niche marketing strategy of offering organic and specialty goods, versus solely competing on price. The threat of new entrants is high given that customers can choose to purchase organic goods at Wal-Mart and Target, not just Whole Foods, as well as patronize their local farm stands. Substitute products are plentiful not just in the form of other grocery products but also in the form of buying prepared foods from healthier chains like Chipotle. Competitive rivalry is more intense than ever…
Ozanian, M. (2015). How CrossFit became a 4 billion dollar brand. Forbes. Retrieved from:
Wal-Mart is an American-based multinational discount store, currently operating more than 11,000 retail outlets in 27 different countries, and serving approximately 140 million customers weekly. Headquartered in Bentonville, Arkansas, Wal-Mart grew from a small family-managed retailer in 1945 to the world's largest retailer, and was named the world's largest company by revenues in the 2014 Fortune 500 list. The company operates its retail stores in two forms: i) Sam's clubs, which deal in assorted product lines including jewelry, electronics, hardware, to name but a few; and ii) Wal-Mart stores, dealing in similar product lines in addition to groceries, household appliances, apparel and clothing, beauty and heath products, and so on. In fiscal 2014, Wal-Mart reported a massive $473 billion in sales, more than $80 billion more than Costco, its closest competitor. It is widely believed that the company's corporate governance strategy, codes of conduct, values, mission statements and…
Flannery, M. (2006). Wal-Mart: Case Study. University of California, Santa Cruz. Retrieved 11 December 2014 from http://people.ucsc.edu/~rbaden/Case%20Study%20Example.pdf
Ireland D., Hoskisson, R. & Hitt, M. (2011). Understanding Business Strategy Concepts Plus (3rd ed.). Mason, OH: Cengage Learning.
KPMG. (n.d.). Stakeholder Communications: The Toolkit. KPMG Inc. Retrieved 11 December 2014 from https://www.kpmg.com/SG/en/IssuesAndInsights/ArticlesPublications/Documents/Advisory-RC-Stakeholder-Communications-Toolkit.pdf
Lussier, R. & Achua, C. (2009). Leadership: Theory, Application and Skill Development (4th ed.). Mason, OH: Cengage Learning
MIT Sloan Management Case Study
Evaluate the internal resources and core capabilities of CX Technology. This should include as a minimum the value chain for this firm. Overall, what are the key strengths and weaknesses of CX Technology? (Johnson et al., 2014)
Conduct a detailed and systematic external environmental audit of the U.S. automotive industry market. This should include as a minimum; PESTLE, 5-forces, industry life cycle and competitor analysis (Johnson et al., 2014). Overall, what do you conclude about the opportunities and threats for CX Technology?
Critically evaluate the factors that an organisation should investigate when considering entry into emerging markets. Use relevant theories and models to support your
Question 1 - Evaluate the internal resources and core capabilities of CX Technology. This should include as a minimum the value chain for this firm. Overall, what are the…
Bhole, K., Lee, J., Lu, E. & Sen, I., 2009. CX Technology. MIT Sloan Management, 28 May.
Boudette, N., 2014. Car-Sharing, Social Trends Portend Challenge for Auto Sales. [Online]
Available at: http://www.wsj.com/articles/SB10001424052702303743604579354480129579454
[Accessed 13 October 2015].
The author of this report has been asked to select a firm and answer two of the provided questions as it relates to that firm. The questions that will be answered relate to price strategy and governmental concerns about market power. Indeed, Wal-Mart is in the thick of both of these phenomenon and it shows as one looks at political reactions and news stories in the media. Wal-Mart has grown from a small chain of stores to a global juggernaut and the amount of power that they wield given the size of their operations, how many people they employ and the market power they wield is hard to ignore or miss. It has gotten to the point that the government and other sources are attributing social problems to Wal-Mart and what they do. While it is perhaps a bridge too far to assert that Wal-Mart is creating social…
Hess, A. (2016). The 10 largest employers in America. USA TODAY. Retrieved 27 March 2016, from http://www.usatoday.com/story/money/business/2013/08/22/ten-largest-employers/2680249/
Jansen, B. (2015). FAA approves Amazon drone research again. USA TODAY. Retrieved 27 March 2016, from http://www.usatoday.com/story/money/2015/04/09/faa-amazon-drone-approval-prime-air/25534485/
Neff, J. (2016). Why Walmart's Great Value Changes the Game. Adage.com. Retrieved 27 March 2016, from http://adage.com/article/news/walmart-s-store-brand-great-game/138762/
Picchi, A. (2016). --
Walmart retail chain is ranked as the number one and top most retail chain not only in the United States, but also in the world (Farfan, 2016). Starting out as a single store, Walmart has developed to turn out to be the biggest company in the world in terms of revenues. The business undertaken by Walmart as a company encompasses restaurants, superstores, retail stores and also warehouse clubs. The company also undertakes e-commerce through its website Walmart.com. In terms of retail products, the merchandises being sold in Walmart's retail stores include baby products, healthcare products, household goods, electronics, books, automotive products, clothing, furnishings and decor, alcohol, grocery, paper products and so much more (Walmart Website, 2016).
Actions to Build and Sustain Relationships
In order for a retailer to become successful, the organization has to undertake the application of concepts of value and building relations so that consumers attain…
Service, Vision and Mission
The service I would like my business to primarily provide is backend IT support for companies in need of developing programs, apps, website functionality, security, and so on. The primary vision for this business is to grow into a top-tier backend firm that can boast a long list of satisfied clientele, with whom good working relationships can be maintained over the coming years. As many companies, like Kroger for instance, rely on individual firms to supply backend IT support for long periods of time, this type of work is obtained by establishing firm relationships. The mission of this business is to satisfy clientele so that they want to invest their time and energy in establishing a relationship with my business for years to come.
Strengths: The strengths of this business are its computer coders who have a strong background in Java and numerous other coding…
Yet, the benefits of the technique above could have turned into disadvantages if the spokesperson lost his temper, didn't know what to answer or provided details that shouldn't have reached the media.
Fourthly, the corporation established non-stop toll-free numbers. These offered two major benefits: the softening of the corporate image (PepsiCo appeared as an entity open to dialogue and concerned about the safety of its consumers) and the permanent feedback provided by consumers. Yet, the main drawback is that some joking callers could use a false identity and report untrue events just to put the company on the wrong track and make it lose time. However, benefits are heavier than drawbacks, in this case.
Fifthly, the corporation used a slogan at the end of the crisis - "Pepsi is pleased to announce...nothing." This was a witty remark suggesting that the company remained the producer of the same qualitative beverage and…
1. Gordon, K.T. (2001). Under Fire - How a Small Business Can Handle a PR Problem. On the Internet at http://findarticles.com/p/articles/mi_m0DTI/is_4_29/ai_73121444.Retrieved July 6, 2007.
2. Richardson, K. (2006). Public Relations in a Crisis: How to Make the Web Work for You. On the Internet at: www.sideroad.com/Public_Relations/public_relations_crisis.html. Retrieved July 6.
3. Internet Usage Statistics - the Big Picture (2007). On the Internet at: www.internetworldstats.com/stats.htm. Retrieved July 6.
"Wal-Mart: But we do give them a 10% employee discount" reveals a highly quantitative standpoint, by pointing out the facts behind Wal-Mart's management of its human resource. The editor places an increased emphasis on revealing years, amounts, facts and figures and all these are intended to provide a clear image to the reader. Additionally, they are intended to preserve the objectivity of the authors in presenting the situation at the company.
Aside from the vast integration of facts and quantitative data, the author nevertheless presents the details of Wal-Mart's numerous ethical issues. For instance, the company asks the employees to work longer hours, which are unpaid; the employees will often be given tasks to complete right before the end of the shift, and will have to complete the job during unpaid overtime.
Then, the company is also blamed for discriminating against its employees. The more relevant examples in…
Case study: Wal-Mart: But we do give them a 10% employee discount
administered a culture survey (e.g., the OCI) to all store employees (a.k.a. "crew members") and management, do you think espoused culture as described by management would match the culture expressed by the employees? Why or why not?
I think it likely that the espoused culture as described by the management of Trader Joe would match that expressed by the employees as a whole since, as the article indicates, employees receive intensive training during which they are likely imbued with culture expectations on n overt and covert level. More so, Trader Joe has its culture explicitly delineated and customer service is emphasized. The employee of Trade Joe who wishes to retain his or her position - and who does not given the attractive compensation, the difficulty in retain a job today, the opportunities 'at the end of the tunnel' and Trader Joe's fun and positive working environment -- would seek to…
Bloomberg Business week "Twenty Best Companies for Leadership http://images.businessweek.com/ss/10/02/0216_best_places_for_leadership/17.htm
Solomon, M. (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, Solomon, Amacom Books (New York)
Twitchell, J. (June 16, 2009) upstart to $1 billion behemoth, Zappos marks 10 years. Las Vegas Sun.