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Management Information Systems
Internet business-to-business sales will attain approximately $1.3 trillion in 2003 and, in 2004, business-to-consumer sales will attain approximately $100 billion. E-businesses at the moment have attained a point where they are trying to move away from a superficial analysis of their customers to engaging in rich customer relations. Strategic customer relationship management and its relationship to e-business is the focus of this paper.
Internet business-to-business sales will attain approximately $1.3 trillion in 2003 and, in 2004, business-to-consumer sales will attain approximately $100 billion (Lord, 2000). Near 2005, U.S. companies will use $63 billion yearly on online marketing, advertising, as well as Email Marketing (Forrest, E. And . Mizerski, 2001). The Gartner Group estimates that 75% of all e-business schemes will not succeed owing to a deficient in technical perceptive and poor business preparation (Lord, 2000). In spite of the risks, the Internet challenge is fascinating. Flourishing e-businesses…
Anonymous (2001, October). Consumer goods companies can boost revenues via e-CRM. Direct Marketing 64(6), 26.
Butler, S. (March/April, 2000). Changing the Game: CRM and the e-World. Journal of Business Strategy, 21, 13-14.
Davids, M. (November/December, 1999). How to Avoid the 10 Biggest Mistakes in CRM. The Journal of Business Strategy, 20, 22-26.
Forrest, E. And R. Mizerski, Eds. (1996). Interactive Marketing: The Future Present, Lincolnwood Illinois: NTC Business Books, 1996.
Management Information Systems
Worksheet with Formulas
Agreed purchase price of the house (£)
Annual cost of living increase (£)
Annual buildings insurance premium (£)
Annual house maintenance expense (£)
Annual house appreciation rate (%)
Bank deposit interest rate (%)
Bank loan interest rate (%)
Cost of petrol per litre (£)
Council Tax Band A, lowest value (£)
Council Tax Band B, lowest value (£)
Council Tax Band C, lowest value (£)
Days worked per year (days)
Deposit percentage (%)
Distance of house from work (km)
Expected value of renovated house (£)
Initial renovation expenses (£)
Mortgage interest rate (%)
Mortgage percentage (%)
Mortgage repayment period (years)
Personal loan repayment period (months)
Petrol consumption (km/litre)
Solicitor's fees (£)
Stamp duty limit (£)
Stamp duty rate (%)
VAT rate (%)
Solicitor's Fees (including VAT)
Stamp Duty Applicable
IF (PurchasePrice>StampDutyLimit, PurchasePrice*StampDutyRate,0)
Total initial costs
Unit Three writing assignment: How are partner relationship management (PRM) and employee relationship management (ERM) related to customer relationship management (CRM)?
As the primary objective of CRM is to provide businesses with a 360 degree view of their customers, Partner Relationship Management (PRM) is used for providing companies a 360 degree view of their distribution channel partners. Employee Relationship Management (ERM) systems also use the same foundation of CRM, yet the focus of these specific types of systems are on employees instead of customers.
Many businesses that rely on indirect channels of distribution for a significant proportion of their revenue rely on PRM systems to manage their channels through automated applications often delivered in security-protected portals or websites. Included in these portals are applications for managing sales lead generation programs, reimbursement of advertising that distribution channel partners have paid for, and applications that give distribution channel partners the ability to…
Like, in the case of public sector training project which aim at providing new skills for the unemployed, (ichard Heeks, 1998). Such project turns inputs of staff labor, equipment and money to a level of outputs skilled individuals who have undergone training through process of training delivery. B) a monitoring mechanism: The mechanism tends to collect information concerning the outputs from the process. In this case, the information to be gathered is about the number of trained people as well as the extent of their new skills within the training project. C) a comparison mechanism: It compares the collected information regarding current performance with previous information from the targets, benchmarks, set plans among others. Such distinct information signifies the information needs of the monitoring and control system. Like, it will compare information on actual gained skills with skill gain targets. The name given to this system is evaluation mechanism. D)…
Richard Heeks, (1998). "Public Sector Management Information System" Institute for Development Policy and Management, University of Manchester. Retrieved April 2, 2013 from http://unpan1.un.org/intradoc/groups/public/documents/untc/unpan003962.htm
The information security system also helps in the provision of guidelines in the analysis and in the evaluation of security systems which are considered vulnerable to be used based on the former or initially used security measures in the organization system e.g. The use of anti-viruses, firewalls, intrusion detectives etc.
ole of ethics when building customer database
Ethics refers to the that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. In the process of building a customer database there is need of both professional/business ethics and personal ethics.
In developing the databases, customer relations needs to be developed in order to identify the need and preferences of a customer and also to help in constructing satisfactory customer survey on the customer preference on goods…
Carter McNamara, MBA, PhD. Published by Authenticity Consulting, LLC, (2000).
Adapted from the Field Guide to Leadership and Supervision. Retrieved April 23-2011 from http://managementhelp.org/org_thry/culture/culture.htm
Craig Huey, How to Build Your Customer Database Retrieved April 23, 2011 from http://www.melissadata.com/enews/articles/0806c/3.htm
ISC Technologies, Kochia, (2006). The importance of information security. Retrieved April 23-
This is an invaluable tool for analyzing how to improve the internal communication systems, processes and procedures as a result.
A second series of tools are business process management (BPM) and Business Process e-engineering (BP) based, and provides the next step in streamlining the internal communication system of a company. BP techniques can take a more strategic overview of where internal communication systems are strong and weak, and through the use of the data from value stream mapping, also define strategies for enabling greater performance as well (amirez, Melville, Lawler, 417). BP-based techniques are highly effective for completely redefining the structure of an organization to make communication more focused on strategy and less on functional dividing lines.
The use of value stream mapping, BPM and BP tools and techniques will quickly tell a company how effective they are being in communicating or not. It will also define the strengths…
Chen, J., Y. Li, and B. Shady. "From value stream mapping toward a lean/sigma continuous improvement process: an industrial case study. " International Journal of Production Research 48.4 (2010): 1069.
Ramirez, R., N. Melville, and E. Lawler. "Information technology infrastructure, organizational process redesign, and business value: An empirical analysis. " Decision Support Systems 49.4 (2010): 417.
Jeff Toms. "Improving delivery and content through technology and collaboration. " Industrial and Commercial Training 42.7 (2010): 394.
Thus, the new model is highly competitive on the market and succeeds in complying with the consumers' needs when these arise.
Other advantages of the MIS are the decrease in repetitive work, the enforcement of standard practices, the replacement of paper-based design review process with digital product models and a higher rate of information re-use. In other words, the system will act like a bridge between input data referring to manufacturing, sales, distribution, personnel, inventory, and output data like financial reports or charts which allow managers to draw up a pertinent business analysis. The efficiency and effectiveness of such a system is perfectly outlined by the use of CASE/ERP, the MIS implemented by the Shanghai Automobile Industry Sales Corporations (http://www.lansa.com/casestudies/shanghai.htm).
Shanghai Automobile handles rapid growth with integrated LANSA ERP package (2007). On the Internet at www.lansa.com/casestudies/shanghai.htm. Retrieved January 18.
Teamcenter helps Chinese automaker position for international competition (2006). On…
Shanghai Automobile handles rapid growth with integrated LANSA ERP package (2007). On the Internet at www.lansa.com/casestudies/shanghai.htm. Retrieved January 18.
Teamcenter helps Chinese automaker position for international competition (2006). On the Internet at http://www.ugs.com/about_us/success/shenyang.shtml . Retrieved January 18, 2007.
Information on management systems (2007). On the Internet at http://en.wikipedia.org/wiki/Management_Information_System.Retrieved January 18, 2007.
The most critical elements of how MIS systems and processes are contributing to efficiency of enterprise-wide procurement strategies also includes cost reduction through process improvement (Bernstein, Kok, 554, 555). The distributed order management process workflow specifically that links suppliers to companies purchasing their products relies in a high degree of pricing, product availability and data synchronization to function correctly. The use of MIS systems and processes together are automating the distributed order management process globally for companies who have suppliers located around the world. These supplier networks (Bernstein, Kok, 567) are supported through XML-based connectivity and integration to ensure real-time data is available. With this data, companies can better manage their supply chains to performance levels not possible without the analytics made possible through the use of MIS systems and data.
The future trends in data security will continue to focus on the high level of mobility WiFi, FID…
Bernoff, J., and C. Li. "Harnessing the Power of the Oh-So-Social Web. " MIT Sloan Management Review 49.3 (2008): 36.
Bernstein, F., and A. Kok. "Dynamic Cost Reduction Through Process Improvement in Assembly Networks. " Management Science 55.4 (2009): 552-567.
Blanca Hernandez-Ortega, Julio Jimenez-Martinez, and M. Jose Martin-DeHoyos. "The effect of experience on web procurement: An intersectorial analysis of small firms. " International Journal of Entrepreneurial Behaviour & Research 15.1 (2009): 7.
M Hondo, N Nagaratnam, and A Nadalin. "Securing Web services. " IBM Systems Journal 41.2 (2002): 228-241.
This is also in the context of bringing more relevant information to customers across all of these social media channels, and always living by the axiom of getting what you give (Bernoff, Schadler, 2010).
Social media channels need to be orchestrated as any other multichannel strategy, with the leading companies globally today realizing that each of their customer bases relies on different social media channels for different needs (Bernoff, Schadler, 2010). Taking this approach to seeking out information and insight on customers will not only speed the sales and buying cycles, it will also set the foundation for strong trust to be created with prospects and customers both (Woodcock, Green, Starkey, 2011). Imagine in Untied Airlines had taken this enlighten view and gone into a full service recovery strategy with the CEO not only replacing the guitar but sponsoring the band's tour and giving each a lifetime pass on United…
Ang, L. (2011). Is SCRM really a good social media strategy? Journal of Database Marketing & Customer Strategy Management, 18(3), 149-153.
Bernoff, J., & Schadler, T. (2010, Empowered. Harvard Business Review, 88(7), n/a-n/a.
Carolyn, H.B., & Parasnis, G. (2011). From social media to social customer relationship management. Strategy & Leadership, 39(5), 30-37.
Greenberg, P. (2010). The impact of CRM 2.0 on customer insight. The Journal of Business & Industrial Marketing, 25(6), 410-419.
Advanced data analysis and business intelligence are also reflecting the change in the perception of time on the part of customers using social networks. In previous CM systems rarely was the time-to-respond or any other metric used for evaluating how quickly and thoroughly a company responded. No longer, as the combining of insights gained from analyzing customers' comments on social networking sites is showing many companies that they have a wide gap between how they perceive time vs. their customers (Whiting, Donthu, 2009). Time and trust also are driving the next layer of the structure of CM systems as defined by Gartner which is the definition of CM technologies.
Applications, architectures and infrastructure of CM systems are seeing the greatest impact from social networking. From the widespread adoption of Salesforce.com, a series of CM applications-based entirely on the Software-as-a-Service (SaaS) model to the integration to Facebook, Friendfeed, Twitter and in…
Colin Beasty. 2006. RE: TOOLING. Customer Relationship Management, September 1, 46.
Bernoff, J., and C. Li. 2008. Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review 49, no. 3, (April 1): 36-42.
Boiy, E., and M. Moens. 2009. A machine learning approach to sentiment analysis in multilingual Web texts. Information Retrieval 12, no. 5, (October 1): 526-558.
Choi, R., and R. Wong. 2009. Efficient Filtering of Branch Queries for High-Performance XML Data Services. Journal of Database Management 20, no. 2, (April 1): 58-83.
Cloud computing is a trend in technology providing cost control and real agility business benefits. Nevertheless, services based on cloud computing are currently floating outside privacy and security standards, which is likely to be decades old thus failing to address concerns such as shared tenancy and virtualization (Gibson, 2011). Similarly, cloud computing comes with more challenges; providers of cloud services are likely to outsource third party experts and if such links are not secure, they have high chances of influencing the entire security level of cloud computing. In extreme occasions, other services provided by cloud, such as resource sharing and multi-tenancy have chances of introducing what is commonly known as class breaks if the mechanisms separating routing, memory and storage may fail. In the end, doors to data theft, invalidated assurance levels, and service disruptions may be opened for both the clients and the providers of cloud services (Gibson, 2011).…
Gibson, D. (2011). Managing risk in information systems. Sudbury, MA: Jones & Bartlett
James, D. (2008). Buying information systems: selecting, implementing and assessing off-the-
shelf systems. Hants: Gower
For marketers, the implication is clear: share freely and give of your expertise if you want to excel on this new medium. Case study after case study from Groundswell, the best-selling book by Josh Bernoff and Charlene Li make this point abundantly clear (Bernoff, Li, 2008).If there is one downside of this experience of evaluating Twitter it is the ferocious appetite many have for fame for anything and the tendency on both individuals' and companies' part to use Twitter as a megaphone, not a telephone. The telephone is best used for listening, and the same holds true for social media especially Twitter.
The value of Twitter is very evident. Like any learning platform and communications channel, it must be managed to a very high value and always governed by the axiom of getting what you give. The sad, even pathetic attempts by so many to become famous clog up…
Bernoff, J., & Li, C. (2008). Harnessing the power of the oh-so-social web. MIT Sloan Management Review, 49(3), 36-42.
Curran, K., O'Hara, K., & O'Brien, S. (2011). The role of Twitter in the world of business. International Journal of Business Data Communications and Networking, 7(3), 1.
Lowe, B., & Laffey, D. (2011). Is twitter for the birds?: Using twitter to enhance student learning marketing course. Journal of Marketing Education, 33(2), 183.
Rinaldo, S.B., Tapp, S., & Laverie, D.A. (2011). Learning by tweeting: Using twitter as a pedagogical tool. Journal of Marketing Education, 33(2), 193.
It is not only nudity that is stereotyped with women in ads in Australia but also the women are shown displaying their bodies as the clown would do. The clothes of women models have shrunk from the skirts to bikinis. The total nude pictures are also common. The men on the other hand are shown in decent dressing displaying an elegant style. The women are asked to take closer shots than the men. The women are not only hired and casted nude in the ads of women personal care products but also the men related items and services.
7. Mock Assault Games
Even in the groups where there are more men than women, the women are mocked more for their gender related stupidity, nudity and physical weakness. They are treated as representatives of female gender not mere human beings.
8. Licensed Withdrawal
The women are often portrayed to…
10 great tips for effective advertising without the cost, (2012), retrieved from;
192 Creative, Smart & Clever Advertisements, (2008), Retread from:
NGO Management Information System
Today, the effective management of any contemporary organization has largely become dependent on management information systems (MIS) in place. It is important to note that when it comes to the formalization and implementation of organization-wide procedures and systems, the relevance of information systems cannot be overstated. In this text, I will come up with a recommendation of an appropriate MIS for a Non-Governmental Organization undertaking its operations in a third world setting.
Management Information Systems: A Brief Overview
According to Lucey (2004), MIS does not have an assigned definition. In the author's opinion, the definition of MIS is largely dependent upon the emphasis of any given writer. However, one way of defining MIS according to Lecuit, et al. (1999, p. 2) "is as a tool to collect, analyze, store and disseminate information useful for decision-making in a project." Hence in basic terms, MIS can be viewed…
Epstein, M.J., 2008. Making Sustainability Work: Best Practices in Managing and Measuring Corporate Social, Environmental and Economic Impacts. California: Berrett-Koehler Publishers.
Gupta H., 2011. Management Information System: An Insight. New Delhi: International Books House PVT.
Joseph, S.J. & Mohapatra., S. 2009. Management Information Systems in Knowledge Economy. New Delhi: PHI Learning Private Limited.
Lecuit, L. et al., 1999. DeMIStifying MIS: Guidelines for Management Information Systems in Social Funds, Volumes 23-443. Washington, DC: World Bank Publications.
Dobson Farm Products System Analysis Report
Dobson Farm Products began operations in 1983 as a small producer of poultry products including meat and eggs. They began as a family business with an office in a room of their farmhouse. In 1990 the operation had grown to a point where they had to hire a secretary, accountant, sales manager, and seven production workers. The company has grown exponentially and now they find that it is time to automate many of the tasks previously performed by the small staff. They are building a 86,000 square foot facility and are hiring additional staff. They are adding a human resources department, shipping department, receiving department, and processing facility. The company retained Computer Systems Analysts, Inc. To analyze their current information systems and to design a system that would meet both the immediate and future projected needs of the growing company. The following report summarizes…
Wilson, Tom, Information-seeking Behavior: Designing Information Systems to meet our
Clients' Needs. Department of Information Studies. ACURIL: Association of Caribbean
University, Research and Institutional Libraries. XXV Conference, 1995.
Zich, Janet. Design an Information System To Fit the Organization. Stanford University.
Furuholt, (2006) argues that lack of management engagement to the acceptance of information systems has been a barrier to the implementation of information systems. The issues are even common with organizations in the developing countries where management does not give enough priority to the information systems implementation. Importantly, implementation of information systems requires management support since management will need to approve fund that would be used for IS implementation. Generally, younger people are more interested in the it tools than older people. In a situation where number of older working team outnumbers younger working team within an organization, the IS implementation may be cumbersome.
More importantly, lack of knowledge of information systems may serve as barrier to its implementation. In the developed countries, private and public organizations have already aware the importance of information systems to the organizations. Many organizations in developed countries already realize that it tool is a…
Abukhzam, M. & Lee, a. (2010). Factors affecting Bank Staff attitude towards E-banking adoption in Libya. The Electronic Journal on Information Systems in Developing Countries: 42(2): 1-15.
Ali, S.N.A. (2010). E-government services: an exploration of the main factors that contribute to successful implementation in Libya. PhD thesis, University of Portsmouth.
Bartol, K.M. (1982). Managing Information Systems Personnel: A Review of the Literature and Managerial Implications. MIS Quarterly.
Boh, W.F. & Yelling, D. (2007). Using Organizational Architecture Standards in Managing Information Technology. Journal of Management Information Systems. 23 (3): 163 -- 207.
In terms of the disaster planning, the decision was made to select remote backup services, the most cost-effective strategy available for backing up records and data. In terms of recovery, the decision to rely on distributed processing was an expensive one, yet assured HEWE of continual uptime due to parallel and fault-tolerant processor-based systems. For the insurance coverage, Business Interruption Insurance Coverage was chosen as part of the disaster planning strategy that HEWE undertakes. While there are many insurance options specifically for HEWE to consider, the Business Interruption one makes the most sense from covering potential loses due to a lack of systems and data being available.
The final area of the case study regards project implementation. While there are phased implementations, Big Bang implementations or parallel implementations, the last option would be most advisable for HEWE. It is recommended that the parallel implementation to minimize risk and also provide…
Hagop S. Mekhjian, Melinda S. Vasila, Kevin A Jones. (2008). Combine and Conquer: Computing from a Single Database. Physician Executive, 34(5), 30-32, 34-35.
1. Privacy laws are continually in flux. The most recent blow to consumer privacy was the 2017 Congressional overturning of Internet privacy protections. According to the ACLU, those pro-privacy laws “would have prevented ISPs from sharing our browsing history with advertisers, forced ISPs to be clear about what information they’re collecting, and required ISPs to take reasonable steps to protect our data from hackers,” (ACLU, 2018). Several states, including Alaska, Washington, Oregon, Hawaii, and most of the Northeast have since begun the difficult process of working to reinstate Internet privacy laws (ACLU, 2018). The decision made in Washington, supported by the Trump administration, bequeaths a tremendous amount of power to Internet Service Providers (ISPs), giving them leeway and control over consumer information. Prior to this federal legislation, ISPs were not able to share customer data such as browsing history with marketers. The only potential benefit to customers would have been…
Vandalism is a major concern because of the nature of the products manufactured by the organization and the high rate of theft generally associated with motor vehicles and motorcycles. It is recommended that the organization conduct a thorough perimeter and site security audit for the purposes of ensuring the maximum mitigation of any risks of vandalism and theft. To the extent that internal vandalism is a concern, it is recommended that the organization invest in security cameras to monitor critical areas. Additionally, employee physical access to specific areas on the grounds of the company should be restricted appropriately based on responsibilities. Likewise, it is recommended that different degrees of it system access be assigned to employees on the basis of need instead of allowing universal system access to all authorized it system users.
Modern it systems are inherently vulnerable to many types of malicious attempts at unauthorized…
Management Info Systems
My mother often tells the story about one Summer as I was growing up. Each year, we would host a family reunion at one of the local parks. My mother hated this time of year because the guest list seemed to grow larger every year, and she was in charge of so many things. To her delight, when I was 9 years old, I offered to "manage" the reunion for her. I asked her for all the people who would attend, and spent days quizzing her on who would do what, who would bring what, and even what would the contingency plan be if the weather turned sour or some other unknown were to occur. My contribution to the event was a very precise and colorful chart in which I used up every single color combination in my crayon box, drew lines for responsible people and products…
MIS stands for "Management Information System." It is one of the computer-based tools to manage organizational operations efficiently. It consists of software that managers' use in making decision, for data storage, in project management applications, for records and procedures for making customers relations etc. Nowadays most of the organizations have separate MIS department which is basically responsible for computer systems. MIS is also called "Information System" or "Information Technology." The combination of people, software, hardware, communications network and data resource that collect, transform and distribute information in an organization is called an information system (O'Brien, 1999).
Working of the information system depends on the different activists. The first activity is input of data resources. It involves the data entry. Data can be of any time like transactions data etc. Then information system analyzes and processes that data to form information. Now this information is transferred to end users…
O'Brien, J (1999). Management Information Systems -- Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill.
ISACA (2006). CISA Review Manual 2006. Information Systems Audit and Control Association.
ISACA. 2008. "Segregation of Duties Control matrix." Retrieved May 25, 2011, from
Kiountouzis, E.A. And Kokolakis, S.A. (1996). Information systems security: facing the information society of the 21st century London: Chapman & Hall
information systems and its effects on business processes. Moreover, I have explained the several business components and their effectiveness as information systems. In addition, I have provided information regarding the effects of information systems on various business careers.
Information systems have brought revolutions and innovations in today's business' setups and also have developed a close relationship with globalization. The responsibility of these information systems in an organization is not to support the tasks of the individuals but to support business functions as a whole. Nowadays, business operations are conducted by using e-mail, online conferences (video/audio) and cell phones which have turned out to be the most fundamental tools in business execution. Information systems, if truth be told, are the basis of accelerating supply chains. The businesses today have the advantage of using internet for purchasing, selling, advertising and imploring the feedbacks from consumers/customers online. It is now the purpose of…
Alter, S. (2002). Information Systems: Foundation of E-Business, 4/e (4th ed.). New Delhi, India: Dorling Kindersley (India) Pvt. Ltd. Retrieved February 15, 2013, from http://books.google.com.pk/books?id=ElXnQdPTEQ4C&printsec=frontcover&dq=Information+Systems:+Foundation+of+E-Business&hl=en&sa=X&ei=8OkdUZaKN6XJ0AXE7oCADQ&ved=0CC0Q6AEwAA#v=onepage&q=Information%20Systems%3A%20Foundation%20of%20E-Business&f=false
Chatterjee, I. (2010). Management Information Systems. Delhi, India: PHI Learning Private Limited. Retrieved February 15, 2013, from http://books.google.com.pk/books?id=DOi2meoOKWsC&printsec=frontcover&dq=Management+Information+Systems&hl=en&sa=X&ei=998dUej2DIqL0AWQp4CgCA&ved=0CFsQ6AEwBw#v=onepage&q=Management%20Information%20Systems&f=false
Laudon, K., Laudon, J., & Dass, R. (2010). Management Information Systems: Managing the Digital Firm (11th ed.). Chennai: Dorling Kindersley (India) Pvt. Ltd. Retrieved February 15, 2013, from http://books.google.com.pk/books?id=gx-LOQmKou8C&printsec=frontcover&dq=Management+Information+Systems:+Managing+The+Digital+Firm,+11/E&hl=en&sa=X&ei=KM0dUcjxNOW00QXAtIH4Bg&ved=0CC0Q6AEwAA
Lucey, T. (2005). Management Information System (9th ed.). Croatia: Thomson Learning. Retrieved February 15, 2013, from http://books.google.com.pk/books?id=A0bu30rNgJsC&printsec=frontcover&dq=Management+Information+System&hl=en&sa=X&ei=svMdUcLkNoi10QXfmoHYBw&ved=0CDkQ6AEwAg#v=onepage&q=Management%20Information%20System&f=false
This is so important because the current business environment is full of competitions and therefore firms that don't focus on external value creation eventually lose their competitive advantage (Spulber,2009). The current business scene is very competitive meaning that each form must have an edge so as to win over more customers. The process requires that the internal and the external business processes be fine tuned using all tools available. The adopted tools should be able to react to the changes in the corporate environment such as new business models. New technologies such as management information system strategy are important in order to remain competitive through enhance internal and external functions (Chaffey, 2002).
Johnson plc should invest in Electronic Data Interchange (EDI) technology that would allow it to exchange valuable information such as order updates, product prices and transaction schedules to their suppliers and customers. This should be rolled on a…
Bartoo, J, Elliot, T, and Naik-lyer, V.(2000) Increased Competitive Advantage the Combination
of E-business and Business Intelligence Tools. San Jose, CA: Business Objects, 2000.
Chaffey, D., (2002), E-business and E-Commerce Management, Pearson Education Limited
Earl, M. (1998) "An organizational approach to IS strategy making." In M. Earl (eds)
Many see collaboration as an investment strategy. While some may see collaboration as a scary area to approach in research, in actuality, collaboration involves more than simply sharing techniques or data. Numerous researchers in fact, regard collaboration as an important step in research. However, many researchers do not know how to collaborate. By increasing the amount of benefits one receives from collaboration, it then takes center stage as an important aspect of research.
Collaborative research yields higher levels of creativity and helps one network with people they may work with in the future. Overall, when one takes on the endeavor of collaborating in regards to research, there is less work. This is because there are more people helping in gathering information and compiling/analyzing data. Less work means more time spent on providing quality information and research to the project.
Another thing to note is criticism. Any work done…
Iso.org,. (2013). ISO 27001 - Information security management. Retrieved 26 February 2016, from http://www.iso.org/iso/home/standards/management-standards/iso27001.htm
Savoie, M. (2012). Building successful information systems. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press.
Savoie, M. (2012). Building successful information systems. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press.
Information Systems Management
What sorts of motivators, processes, and best practices should managers of virtual organizations adapt from the open source movement?
Open source movement is a far reaching and wide ranging movement of persons who offer support and backing to the utilization of open source licenses for all software or just a number of them. The open software is made accessible for any individual to make use of or undertake modifications, considering the fact that its source code is made accessible. Virtual organizations can be delineated as a network of autonomous companies that come together more often than not, for a temporary period of time, to create a product or service. There are motivators, processes, and best practices that managers of virtual organizations ought to espouse from the open source movement. To start with, the capacity of allowing members to not only use, but also to modify the data…
Galliers, R. D., Leidner, D. E. (2009). Strategic Information Management: Challenges and Strategies in Managing Information Systems. New York: Routledge.
Heron, M., Hanson, V. L., & Ricketts, I. (2013). Open source and accessibility: advantages and limitations. Journal of Interaction Science,1(1), 1-10.
Hout, T., Carter, J. C. (1995). Getting It Done: New Roles for Senior Executives. Harvard Business Review.
Paul4Innovating. (2014). The role senior executives must fill for innovation success. Paul4innovating's Innovation Views. Retrieved 16 April 2016 from: https://paul4innovating.com/2014/03/03/the-role-senior-executives-must-fill-for-innovation-success/
Ideally, Zachman thinking pattern has been challenged by time and fails to address challenges in a real-time basis collectively. Such a basis would agree that a superior usage of technology is not near-change mechanism. Zachman argues that a communication breakdown exists in the organization (by that time) because it handled the frameworks differently. This was not in line with the requirements of a desirable organization. Further to this, communication channels inside the organization have improved and not according to Zachman's times in the 21st century. While responding to Zachman, it is good to establish whether the current approach (data modeling / and hybridism for large calls and the superior application of technology) is satisfying (Bowman, Godfrey, & Holt, 2000).
As a result, future studies should apply the future design system that will integrate Zachman's ideas into real time environment whilst acknowledging the impetus behind data modeling. The following research questions…
Bigot, L.L., Jamet, E., Rouet, J., & Amiel, V. (2006). Mode and modal transfer effects on Performance and discourse organization with an information retrieval dialogue system in natural language. Computers in Human Behavior, 22(3), 467-500.
Bowman, I., Godfrey, M., & Holt, R. (2000). Connecting architecture reconstruction frameworks. Information and Software Technology, 42(2), 91-102
Huysman, M. (2000). Rethinking organizational learning: analyzing learning processes of information system designers. Accounting, Management and Information Technologies, 10(2), 81-99
Raeesi, M., & Sadeghi-Niaraki, A. (2013). Gis-Based System For Post-Earthquake Crisis Management Using Cellular Network. ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, XL-1/W3, 321-325.
Information System Briefing
the Process of selecting & acquiring an Information System (IS) for Healthcare:
Any medical organization planning to go for an IS must choose an efficient Electronic Patient ecord -- EP which is the starting point of any computerized system. Effectiveness of the following points must drive the process of selection and acquisition of an IS. These are (i) Patient care which is the documented record of every patient undergoing process at the medical care unit. (ii) Communication: Patient records constitute and important means through which doctors, nurses and other are able to communicate with one another regarding patient requirements. (iii) Legal documentation: Legal documentation is important as these keep track document care as well as treatment, can become legal records. (iv) Billing and reimbursement: Patient record delivers the documentation which is used by patients to verify billed services. (v) esearch and quality management: Patient records are used…
Anderson, James. G; Aydin, Carolyn. (2005) "Evaluating the Organizational Impact of Healthcare Information Systems" Springer.
Keshavjee, K; Bosomworth, J; Copen, J. (2006) "Best practices in EMR implementation"
AMIA Annu Symp Proc. 2006; 2006: 982. compete-study.com [PDF]
Wager, Karen A; Lee, Frances W; Glase, John P. (2009) "Healthcare Information System -- A
Information System/Internet Strategy
Information technology and Internet systems have become such an integrated part of life today that all businesses of any significant size have at least some form of electronic media as part of their daily operations. Indeed, it is difficult to imagine how any business could function without at least an e-mail platform or an electronic database connection. What I have learnt about decision making, the role of information, information systems, and knowledge management should help me in my current job situation, when thinking critically about the ways in which other businesses conduct their operations, and in constructing my own operations should I be a business owner in the future. This knowledge can be applied to my current work situation at the telecommunication company Orange, as well as to a group investigation I was part of for the Manchester University.
The Orange company, where I am currently employed,…
Davenport, T.H. (2006, Jan). Competing on Analytics.
Maes, R. (2009). An Integrative Perspective on Information Management.
Peppard, J. (1999). Information management in the global enterprise: an organising framework. European Journal of Information Systems, Vol. 8.
The vision Oracle has is one of unifying all of their enterprise applications into their Fusion architecture and creating a single unifying Service oriented Architecture (SOA) was first announced in 2006 (Krill, 13). Since that time Oracle has continually strived to create an SOA in Fusion that would appeal to its corporate customers. The proposed Fusion SOA platform has been designed to be robust and scalable enough to encompass enterprise-level applications including Enterprise esource Planning (EP) applications while also being flexible enough to provide for individualized application development. There are critics of SOA in general and Fusion specifically, with industry analysts considering it too difficult to create a process-centric model that allows for pervasive, in-depth applications necessary for mission-critical business while at the same time allowing for significant scalability (Handy, 2005). Despite these concerns however Fusion continues to gain market acceptance and provide Oracle with a path to the fulfillment…
Alex Handy. 2005. Oracle Fusion: The 'Frankenstein' of SOA? Software Development Times, October 15, 6
Paul Krill. 2006. Oracle Does SOA. InfoWorld, August 14, 11-13
EP systems are designed to provide this level of integration to enable process-centric workflows throughout companies (Kamhawi, 2008). In terms of data, EP systems deal with a multitude of different types, from supplier- and product-specific data to pricing and customer-based data in terms of orders and the status of shipments to customers. The most fundamental aspect of an EP system is its contribution in streamlining the distributed order management process (Walker, 2008). In terms of the network, EP systems often sit in the middle of company-wide internal networks that seek to integrate all legacy and 3rd party systems together and create a single system of record (Walker, 2008) for the company. The network topology is often in the form of a series of smaller clusters or "islands" of data and systems that the EP system is meant to integrate to and unify.
Section 3 - Write a summary to show…
Shih-Wei Chou, Yu-Chieh Chang. (2008). The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems, 46(1), 149. Retrieved March 1, 2009, from ABI/INFORM Global database. (Document ID: 1603626971).
Emad M. Kamhawi. (2008). System Characteristics, Perceived Benefits, Individual Differences and Use Intentions: a Survey of Decision Support Tools of ERP Systems. Information Resources Management Journal, 21(4), 66-83. Retrieved February 27, 2009, from ABI/INFORM Global database. (Document ID: 1570039261).
Kenton B. Walker. (2008). SOX, ERP, and BPM: A Trifecta That Can Make Your Business Run Better. Strategic Finance, 90(6), 47-53. Retrieved March 1, 2009, from ABI/INFORM Global database. (Document ID: 1607404201).
Information has been for many centuries a mean to pass on different facts from generation to generation. Things like the Holocaust or the Indian massacres in the Americas live in our conscience, but can be proved only by the documents that have told us about them. I have picked these exact two examples because they are opposites in terms of information preservation. If we consider the Holocaust, any of its contesters can be countered by using documents of the time like the videos that the Nazis made in the extermination camps, the enraged speeches that the Nazi leaders held against the Jewish communities or the testimonies of the survivors. The Indian extermination, however, is not backed up by documents at such a level. Some of the reasons for this are the fact that the Indians relied more on oral preservation of information, from generation to generation, and to…
Management of Information Systems Business Strategy: Lessons to Be Learned From the Clinic and esort Cases about the Creation, Implementation and Use of Business Intelligence
The objective of this work is to examine the lessons to be learned from the clinic and resort cases about the creation, implementation and use of business intelligence in management of information systems business strategy.
Business intelligence is described as the "business capability of extracting actionable insight from business and market data to support better decision-making and improved corporate performance." (The Business Intelligence Guide, 2011) Furthermore, Business Intelligence is the business reported to be the "most wanted technology by business across the world" because business intelligence "even in current times of economic downturn, when IT budgets are being cut, is still at the top of the list of urgently needed business capabilities." (The Business Intelligence Guide, 2011) The critical need for business intelligence was learned…
Briggs, Linda L. (2011) BI Case Study: Hospitality Firm Clean Up with BI. 26 Jul 2011. TDWI. Retrieved from: http://tdwi.org/Articles/2011/07/26/Case-Study-Hospitality-Firm.aspx?Page=1
Business Intelligence (2011) The Business Intelligence Guide. Retrieved from: http://thebusinessintelligenceguide.com/bi_solutions/index.php
Konitzer, Kate and Cummens, Mike (2011) Case Study: Using Analytics to Improve Patient Outcomes and Billing Accuracy at Marshfield Clinic. TDWI. 11 Jul 2011. Retrieved from: http://tdwi.org/Articles/2011/07/11/CASE-STUDY-Using-Analytics-to-Improve-Patient-Outcomes-and-Billing-Accuracy-at-Marshfield-Clinic.aspx?Page=1
What surprised me about Prototyping in the article
Although the prototyping systems are presently becoming smaller and more affordable, they are still present additional expenses for most companies. There are some companies who select a prototyping strategy that is much cheaper than other systems. In the article, there are two main things that surprised me about prototyping.
One thing is that, not all prototypes implemented looks accurate. Most companies use prototyping in printing parts for their functional testing in prior to production. However despite of the advancement in technology, various prototyping systems cannot manage to create the design. However, prototyping is said to be a non- remedy for the problems that are associated with the system development.
The other thing that is surprising from the article of System Management with prototyping is that, prototyping is built out of the concept making the presented models in early stage to be incomplete.…
Rick, W., & Bill, H. (1994). Journal of Systems Management. An investigation of guidelines for selecting a prototyping strategy. Retrieved March 14, 2013, from www.accessmylibrary.com/article-1G1-15095635/investigation-guidelines-selecting-prototyping.html
0 are used in organizations to provide an access to high levels of the scale without an enormous costs of traditional infrastructure. Both increase performance given that the clients who are the organizations have data centers across the globe that keeps the processing reasonably close to accessing it over the network. Organizations use cloud computing and web 2.0 to strategically cut the cost of driving innovation and to be ready for the prime-time use in the enterprise environments (O'eilly, 2008).
Technologies required for web cloud computing and Web 2.0
Tim O'Reilly (2008). Web 2.0 and Cloud Computing - O'Reilly Radar. O'Reilly Radar - Insight, analysis, and research about emerging technologies. Retrieved March 17, 2013, from http://radar.oreilly.com/2008/10/web-20-and-cloud-computing.html
ENTEPISE INFOMATION SYSTEMS ON AN OGANIZATION'S PEFOMANCE?
What is the effect of enterprise information systems on an organization's performance?
There is need for any organization operating in today's rapidly changing and competitive business environment to be dynamic and flexible in its daily operations Hevner, March, Park, & am, 2004.
Using enterprise information systems, an organization is able to improve its business efficiency and reduce costs. Embracing information technology will allow an organization to succeed in the rapidly changing business world. Information technology has made it possible for organizations to develop information systems that allow for effective communication, support decision making, and provide mutual understanding amongst the staff members.
Modern business comprises of complex multicomponent systems, the primary component being information technology. Each business has its own unique financial and economic activities, but there are problems which would face all business. Some of the problems include marketing, financial resources,…
Breath, C.M., & Ives, B. (1986). Competitive Information Systems in Support of Pricing. MIS Quarterly, 10(1), 85-96.
Chen, M. (1995). A Model-Driven Approach to Accessing Managerial Information: The Development of a Repository-Based Executive Information System. Journal of Management Information Systems, 11(4), 33-63.
Creswell, J.W. (2002). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 2455 Teller Road Thousand Oaks, CA 91320: SAGE Publications.
Hakim, C. (2000). Research Design. 7625 Empire Drive, Florence, Kentucky: Taylor & Francis.
Analyze the appropriateness of HM technologies and best practices to recommend applications and strategies for your selected organization, in order to improve organizational effectiveness, workforce productivity, and systems integration
HM technologies are essential towards reduction of the cost of operations as well as an increment in the level of consumer satisfaction hence effective management of the resources and available opportunities. Wal-Mart should focus on the quality and efficient automation of the processes and departments for the purposes of eliminating errors and overhead costs. This is essential through management of the HM technologies such as CM, FID, and EP with the aim of achieving maximum profit levels and revenues at the end of the fiscal year.
Ho, C. (2007). Measuring system performance of an EP-based supply chain. International Journal of Production esearch, 45(6), 1255-1277. doi:
Karimi, J., Somers, T.M., & Bhattacherjee, A. (2007). The ole of Information Systems
Ho, C. (2007). Measuring system performance of an ERP-based supply chain. International Journal of Production Research, 45(6), 1255-1277. doi:
Karimi, J., Somers, T.M., & Bhattacherjee, A. (2007). The Role of Information Systems
Resources in ERP Capability Building and Business Process Outcomes. Journal Of
As each of the principles is predicated on each person involved in the implementation taking a personal role in their success, transformational leadership is crucial for its success. As the transformational leader has the ability to get people to move beyond their own boundaries of the status quo and move forward despite fear, for the 10 principles as defined by obertson to be successful, there will need to be a continual focus on transformational leadership and a continual reinforcing of the value of the change as well. All of these factors will need to be unified in a very thorough communications plan that gets beyond the generalities to the specific very quickly. Only by having a strong project director with these skills with any project succeed and attain the 10 principles as defined (Vital, Bernier, 2006).
Another dimension of implementing these factors throughout a network is the long-term motivation of…
Minard, B. (1987). Growth and change through information management. Journal of Healthcare Management, 32(3), 307-307.
Murdick, R.G., & Ross, J.E. (1972). Future management-information-systems. Journal of Systems Management, 23(5), 32-32.
Nasir, S. (2005). The development, change, and transformation of management informaton systems (MIS): A content analysis of articles published in business and marketing journals. International Journal of Information Management, 25(5), 442-457.
Robertson, J. (2005) 10 principles of effective information management. KM Column. 1 November 2005. Retrieved on March 12, 2012 from http://www.steptwo.com.au/papers/kmc_effectiveim/
Marketing Information System
This is a type of management information system that is designed for supporting the process of marketing decision making. This is a system which is planed and entails the collection, processing, storage and dissemination of data in information form required in carrying out management functions.it is also termed as a system made up of people, equipment and procedure which are used in gathering, sorting, analyzing, evaluating and distribution of data to managers according to the required informational needs regularly. There are four main components of marketing information system these are internal records which gives reliable inside information of an organization; marketing intelligence that gives information collected from external sources; marketing research for solving marketing problems in an organization and marketing decision support system comprise of tools that assist managers in data analysis hence better decision making. The marketing decision support system enables marketers to get the information…
Johnson, R. (2011).The 8 different pricing objectives. Retrieved June 26, 2013 from http://vwmarketingsolutions.ca/2012/07/the-8-different-pricing-objectives/
Opdenakker, R. (2006). Forum; Qualitative social research. Advantages and Disadvantages of Four Interview Techniques in Qualitative Research. Volume 7, No. 4, Art. 11. Retrieved June 26, 2013 from http://www.qualitative-research.net/index.php/fqs/article/view/175/391
Price, R. (2010). The Basic Steps of the Marketing Research Process. Retrieved June 26, 2013 from http://smallbusiness.chron.com/basic-steps-marketing-research-process-30942.html
For startup companies, the key business functions include: Sales and Marketing, HR, Finance and Accounting, and Manufacturing. Present-day startups require information systems for monitoring all their business operations, such as business planning, material acquisition, production, quality control and delivery to markets. In view of the aforementioned key business roles of startup companies, the chief information systems required are; Marketing and Sales Information Systems, Production and Manufacturing Information Systems, Accounting and Finance Information Systems, Strategic Information Systems, Enterprise Collaboration or Office Automation Systems and HR Information Systems (Al-Mamary, Shamsuddin & Aziati, 2014).
Functions of Information Systems
Sales and Marketing Information Systems
Marketing and sales departments are in charge of selling company offerings. Marketing chiefly deals with: determining buyers of the company's services/products, ascertaining their demands and requirements, planning and creating services and products for satisfying their demands, and conducting advertising and promotion activities for these services and products. The sales function…
In addition to this, the problem becomes bigger in accordance with technological advancements. There are companies that make great use of information systems in their human resources management, and companies that are not interested in addressing the benefits of technology.
There are several reasons for which this problem still exists. The most important reason in this case is represented by the high costs of addressing technological advancements. The benefits they provide increase the importance of information systems. This makes it difficult for certain organizations to purchase them and to ensure their maintenance. This is mostly the case of public administration and small companies that cannot invest large amounts of money in such systems. Large companies have the ability to invest in increasing the efficiency of their activity with the help of different information systems.
These systems can be used in human resources management, in financial management, in engineering activities, and…
1. Tripathi, K. (2011). Role of Management Information System in Human Resource. International Journal of Computer Science and Technology. Retrieved February 2, 2013 from http://www.ijcst.com/vol21/tripathi.pdf .
Marketing Information system is a management information system that supports decision making processes in marketing (Kotler & Keller, 2006). Marketing data is gathered, stored, and analyzed within this system and distributed on timely basis to managers to enhance decision making processes (Kotler, 1988). It is a continuing and an interactive structure of people, equipment and procedures to gather information that is used in decision making processes in an organization. The major components of management information system are internal reporting systems, marketing research system, marketing intelligence system, and marketing models. Information touching on finances, production, manpower, marketing, stockholding, and logistical data are normally stored in marketing information system. Orders received, stockholdings and sales are also stored in the marketing information system. Other than the above named information, marketers can also get information related to product type, size, and pack by territory, type of account, industry, and customer; average value and volume…
Anonymous (2011). Marketing. Retrieved from http://www.freezingblue.com/iPhone/flashcards/printPreview.php?fileid=119645
Doherty, M. (1994) Probability vs. Non-Probability Sampling in Sample Surveys. The New
Zealand Statistics, 21-28.
Jeff Anderson Consulting (2013). Interviewing and Research Methods. Retrieved http://www.jeffandersonconsulting.com/marketing-research.php/survey-research/research-methods
Right from the beginning, information systems were perceived as tools that could increase efficiency. Quinn (1976) prescribed increased use of information systems in public service in order to improve efficient delivery and to realize cost savings. Information systems do this by storing and retrieving information more quickly and effectively, resulting in faster response times and greater accuracy simultaneously.
Fast forward to today and we can see the many different ways in which this efficiency is being applied in society. For example Kauffman, eber and u (2012) note that information systems can be a component of competitive strategy. The ability to gather, store and process information can be a competitive weapon if a company can do it better than its competitors. The concept of big data reflects the power of information systems to handle vast amounts of information and from that develop competitive advantage when your capabilities are greater than competitors…
Alaghehband, F., Rivard, S., Wu, S. & Goyette, S. (2011). An assessment of the use of transaction cost theory in information technology outsourcing. Journal of Strategic Information Systems. Vol. 20 (2011) 125-138.
Filip, F. (2007). Management information systems, review. International Journal of Computers, Communications and Control. Vol. 11(1) 103-105.
Ghoshal, S. & Moran, P. (1996). Bad for practice: A critique of the transaction cost theory. Academy of Management Review. Vol. 21 (1) 13-47.
Kauffman, R., Weber, T. & Wu, D. (2012). Information and competitive strategy in a networked economy. Journal of Management Information Systems. Vol. 29 (2)
Awareness has been defined as conscious ideology of an issue or existence of broad subject matter (DTI, 11). This means not simply knowing about a subject but having the ability to interpret the subject and recognize the consequences of use of the subject. An individual must have some idea of the "working life to which an issue relates" in order to hold awareness of an issues (DTI, 10). Knowledge on the other hand requires "Theoretical or practical understanding of a subject" (DTI, 10). Knowledge suggests that an employee must demonstrate a clear understanding of the detailed provisions of a certain subject or situation (DTI, 11).
Using this interpretation it seems not enough that organizations evaluate employee awareness of issues, but rather than organizations must also test employee knowledge of business information systems. This is because by nature knowledge carries more weight and seems a stronger force than simple awareness. Employees…
Coe, K. (2005). "Employee Awareness - The missing link." Itoolbox Security. 26, Sept. 2005:
Wood, C.C. (2002 - Nov). "Measuring Awareness." Itoolbox Security, 27, Sept. 2005:
Management - Is it an Art or a Science?
Management is Art
Management has a lot more closely attached to art than it is to science. usiness management is about working with, as well as influencing other people to fulfill the goals of both the corporations and its associates (2).
Managing in the New Era
Quick transformations that are far-reaching all through each and every feature of business today prompts the corporations to reorganize the method they do things. Even though the customary management replica has developed quite a bit, it is still geared to an unbending composition and command -- and manage state of mind (3). This replica is well modified to an atmosphere where transformation is sluggish and evolutionary rather than fast and radical. It helps put in order procedures and promote a sense of responsibility, order, and discipline (4).
What it is short of is elasticity making…
1) Bjrn Bjerke. Business Leadership and Culture: National Management Styles in the Global. Edward Elgar, 1999.
2) Floyd Norris. A Climb to Riches, One Merger at a Time. New York Times. 2003.
3) Hal R. Varian. Can markets be used to help people make nonmarket decisions? New York Times. 2003.
4) Jeff Madrick. Looking beyond free trade as a solution to helping the developing world. New York Times. 2003.
Information Systems over the Last Century:
Synchronizing and Streamlining Transportation and Logistics Systems
The pace of change and its complexity continues to drastically redefine entire industries, with those reliant on supply chains, logistics and transportation services seeing the greatest benefits and risks. Globalization is also re-shaping industries the fastest who rely on transportation as a key part of their value chains. United Parcel Service is a company that is representative of the pace and complexity of change that has occurred in business processes, strategies, and information systems over the last one hundred years. UPS was founded in 1907 in Seattle, Washington by Jim Casey, and today is one of the leading transportations services companies globally. The intent of this analysis is to explain the differences between business information systems and methods widely used in 1910 and how they compare to the common enterprise-wide systems and methods of today. The telephone,…
Nabil Alghalith. (2005). Competing with IT: The UPS Case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.
Ata, B., & Van Mieghem, J. (2009). The Value of Partial Resource Pooling: Should a Service Network Be Integrated or Product-Focused? Management Science, 55(1), 115-131.
Barrett, J.. (2007, November). Demand-Driven is an Operational Strategy. Industrial Management, 49(6), 14-19,5.
Das, K.. (2011). Integrating effective flexibility measures into a strategic supply chain planning model. European Journal of Operational Research, 211(1), 170.
They have a moral obligation to the South African people in this area for many reasons. First, they have an obligation to make certain that they can participate in the global economy to give their citizens the same chances for advancement as other nations. Secondly, they have a moral obligation to do everything possible to keep their citizens safe.
When one discusses the topic of security in Information and Communication Technology (ICT), much of the discussion focuses on the technology itself. Currently, the South African banking industry is attempting to establish standards that represent best practices in information security (Tshinu, Botha, and Herselman, 2008). These measures currently focus on the technological aspects of information security. However, the development of industry-wide best practices must take all sources of vulnerability into consideration, including the moral and ethical responsibility to keep information safe.
Therefore, the development of best practices cannot ignore the human…
Anderson, R. & Moore, T. 2006. "The Economics of Information Security." Science [Online] 314 (5799), pp.610-613, October 27, 2006. Available at:
http://www.cl.cam.ac.uk/~rja14/Papers/toulouse-summary.pdf (Accessed June 20, 2010).
Anderson, R. & Moore, T. 2007. "The Economics of Information Security: A Survey and Open Questions." Fourth Bi-annual Conference on the Economics of the Software and Internet Industries. January 19-20, 2007: Toulouse, France. [Online] Available at:
Information Systems for a Nostalgic ecord Store
Benefits and Drawbacks of Information Systems
Comparison of Five Systems' Cost and Benefits
Launching a new record store that concentrates on nostalgic music can potentially be lucrative as many music fans like to listen to their favorite musicians and artists who may not be played on popular radio today. For a small brick -- and mortar music store specializing in nostalgic music, it is recommended that a series of five systems be considered for managing the business. These five systems include the following:
E-Commerce Website and supporting system
Pricing and Merchandise Management System
The benefits and drawback of each of these systems id briefly described in this paper.
Benefits and Drawbacks of Information Systems
Each of the systems that the record store needs in order to operate profitably are defined in this section along with their benefits…
Sarapovas, T., & Cvilikas, A. (2008). The evaluation of e-commerce impact on business efficiency. Baltic Journal of Management, 3(1), 71-91.
Wichmann, H. (1983). Accounting and marketing - key small business problems. Entrepreneurship Theory and Practice, 7(4), 19-19.
Creating Organizational Value through the Integration of Information Technology: A Management Perspective
Change Management and the Construction of a eceptive Organization
Transformational and Participative Leadership
A Decentralized Organizational Culture
Effective Utilization of esources
Performance Monitoring Systems
isk Management and Support Strategies
When considering the ever-changing and highly competitive global landscape of business today, firms must stay at the cutting edge of their respective fields in order to sustain profitability in the long-term. With the current exponential growth of technology and the computerization of business and learning, consumers and investors have become much more connected to the businesses they patronize (Kurzweil, 2001). Accordingly, companies are faced with the continuous task of finding new ways to understand and subsequently accommodate the needs of those customers and shareholders, while simultaneously securing lucrative business models and job environments. In doing so, businesses must be able to efficiently integrate and utilize various sources of…
Aladwani, A.M. (2001). Change Management Strategies for Successful ERP Implementation. Business Process Management Journal, 7 (3), 266-275.
Anthony, S. (2010, May). Three Critical Innovation Lessons from Apple. Retrieved July 26, 2011, from http://hbr.org/anthony/2010/05/three_critical_innovation_less.html
Antonelli, C. (2000). Collective Knowledge Communication and Innovation: The Evidence of Technological Districts. Regional Studies, 34 (6), 535-547.
Ashkenas, R., Ulrich, D., Jick, T., & Bossidy, L. (2002). The Boundaryless Organization: Breaking the Chains of Organization Structure. United States: John Wiley and Sons.
Attacks on the system security include password theft, back doors and bugs, social engineering, protocol failures, authentication failures, Denial of Service attacks, active attacks, botnets, exponential attacks including worms and viruses, and information leakage. (Fortify Software Inc., 2008); (Fortify Software, n. d.)
Servers are targets of security attacks due to the fact that servers contain valuable data and services. For instance, if a server contains personal information about employees, it can become a target for stealing identities. All types of servers, which include file, database, web, email and infrastructure management servers are vulnerable to security attacks with the threat coming from both external as well as internal sources.
Some of the server problems that can jeopardize its security include: (i) Weakly encrypted or unencrypted information, especially of a sensitive nature, can be intercepted for malicious use while being transmitted from server to client. (ii) Software bugs present in the server…
Bace, Rebecca Gurley; Bace, Rebecca. (2000) "Intrusion Detection"
Fortify Software Inc. (2008) "Fortify Taxonomy: Software Security Errors" Retrieved 17 November, 2008 at http://www.fortify.com/vulncat/en/vulncat/index.html
Fortify Software. (n. d.) "Seven Pernicious Kingdoms: A Taxonomy of Software Security
The implementation stage of the iordan project may prove to be the most challenging yet, but one that is worth all the effort. It would take a team of experts in various fields to successfully see this stage successfully through to completion, it cannot be a one-man show. Several departments within the organization have to be given priority when it comes to rolling out the new human resource management system. Since this system is automated and rests on an Information Technology platform, the first two departments to consider would be the human resource management and Information Technology departments. All the teams of professionals within these departments would have to be part and parcel of the entire system design and development process. The other departments to consider would be those of finance and operations management as they too are a fundamental part of the organization's decision making framework.
 George, F.J., Valacich, B.J.S., & Hoffer, J.A. (2003). Object-Oriented Systems Analysis and Design. Upper Saddle River, NJ: Pearson Prentice Hall.
 Satzinger, J.W., Jackson, R.B., & Burd, S.D. (2008). Systems Analysis and Design in a Changing World. London, UK: Cengage Learning EMEA.
 Marciniak, J.J. (2002). Encyclopedia of Software Engineering. Hoboken, NJ: John Wiley.
Health Information System
Promoting Action Design esearch to create value in healthcare through IT
ecently there has been varying proof showing that health IT reduces costs while improving the standard of care offered. The same factors that had caused delays in reaping benefits from IT investment made in other sectors (i.e. time consuming procedural change) are also very common within the healthcare sector. Due to the current transitive nature of the Healthcare sector, new IT investment is likely not going to provide maximum value unless this new investment is backed up with a total reform of healthcare delivery. The overall ability of healthcare IT value researchers to add value to practice will be severely limited as a result of the traditional ex-post approach to measuring IT and the fact that government spurs significant investment. It may be risky to generalize or compare results from traditional IT value research with those…
Fichman, R., Kohli, R., & Krishnan, R. (2011). The role of information systems in healthcare: Current research and future trends. Information Systems Research, 22(3), 419-428.
Goh, J.M., Gao, G., & Agarwal, R. (n.d.). Evolving work routines: Adaptive routinization of information technology in healthcare. Information Systems Research, 22(3), 565-585.
Hoffnagel, E., Woods, D., & Leveson, N. (2006). Resilience engineering: Concepts and precepts. Abingdon: GBR: Ashgate Publishing.
Jones, S., Heaton, P., Riudin, R., & Schneider, E. (2012). Unraveling the IT productivity paradox lessons for health care. The New England Journal of Medicine, 366(24), 2243-2245.
FedEx Express is a logistics company, focusing on overnight delivery service, though offering slower services as well. The company operates globally, using a hub and spoke model. The company ships from each depot to one of several centralized depots, where the packages are sorted and dispatched to the different outbound aircraft (FedEx.com, 2015). Not surprisingly, information systems are critical to managing millions of packages each night, and ensuring that they arrive in their destination anywhere in the world the next day.
One Critical System
One of the information systems that is critical to FedEx is the one that manages the tracking of packages as they move through the centralized sorting facility. Each package has a bar code with which it is tracked. At the different stages of the handling, that code is scanned. This allows the packages to be sorted more efficiently, and it allows both FedEx and…
Baldwin, R. (2013). Shipshape: Tracking 40 years of FedEx tech. Wired. Retrieved April 2, 2015 from http://www.wired.com/2013/04/40-years-of-FedEx/
FedEx.com (2015). About us. FedEx.com. Retrieved April 2, 2015 from http://www.FedEx.com/us/
Gruman, G. (2004). Wireless -- UPS vs. FedEx: Head-to-head on wireless. CIO Magazine. Retrieved April 2, 2015 from http://www.cio.com/article/2439622/mobile/wireless-ups-versus-FedEx -- head-to-head-on-wireless.html
The introduction of a GIS system that is first defined through the development and implementation of the applications all based on defining and then re-designing the processes by which GIS systems users will be able to do their jobs more efficiently is at the center of the human factors associated with GIS systems. Commonly referred to as change management, human factors are the study of how processes can be made more efficiently by the selective development and integration of GIS systems-based components and applications.
At the center of the human factor of GIS systems development and implementation is the resistance to change that many of those who will ultimately benefit from the system show on a consistent basis. The fact that resistance and fear of change makes more GIS system implementations fail than any company or organization would care to admit underscores how critical of an issue this is for…
Security Governance Framework
Veiga, A. (2007). An Information Security Governance Framework. Information Systems Management, 24 (4), pp. 361 -- 371.
In the last several years, security governance strategies have been continually evolving. This is because the nature of the threats to an organization's network is increasing exponentially. To deal with these challenges, new techniques were developed. The article that was written by Veiga (2007) is focusing on four different strategies. That should be incorporated as a part of their basic security protocol. These include: the POTECT, Maturity, Information Security Infrastructure and the hybrid models. (Veiga, 2007) (Oz, 2009)
The aim is to understand how these ideas are impacting the strategies of firms and the long-term effects of utilizing them. These variables offer specific insights that are showing the way this is shaping IT procedures and protocols. These findings are helping all organizations to be better prepared for the challenges…
Oz, E. (2009). Management Information Systems. Boston, MA: Thompson.
Veiga, A. (2007). An Information Security Governance Framework. Information Systems Management, 24 (4),
pp. 361 -- 371.
This ensures each data entry point has a very clear purpose in the overarching development of the enterprise-wide IT systems throughout a healthcare provider (Tan, Payton, 2010). By taking this top-down governance and process management approach to defining an IT structure with data points, a healthcare organization can also ensure a much higher level of security to their entire network as well (Dwyer, einer, Siegel, 2004). Aligning IT spending to processes and governance frameworks ensures a higher level of performance.
3. Describe a situation where you would use a CHIN or HINO system to provide care. How would you utilize cloud computing?
The Community Health Information Network (CHIN) and egional Health Information Network Organizations (HINO) are best suited to serving a broad base of patients across a wide geographic and socioeconomic area. The CHIN platform has been specifically tailored to the development of metro and urban requirements, with success in…
Dwyer, S.J., Reiner, B.I., Siegel, E.L. (2004). Security
Hickman, G.T., Smaltz, DH (2008). The Healthcare Information Technology Planning Field book: Tactics, Tools and Templates for Building your IT Plan. Chicago: HIMSS. ISBN 978-0-9800697-1-6.
Tan, J., Payton, F.C. (2010). Adaptive Health Management Information Systems: Concepts Cases and Practical Applications (3rd ed.). Boston: Jones and Bartlett. ISBN 13: 978-0-7637-5691-8.
76). As automation increasingly assumes the more mundane and routine aspects of work of all types, Drucker was visionary in his assessment of how decisions would be made in the years to come. "In the future," said Drucker, "it was possible that all employment would be managerial in nature, and we would then have progressed from a society of labor to a society of management" (Witzel, p. 76). The first tasks of the manager, then, are to coordinate an organization's resources and provide a viable framework in which they can be used to produce goods and services effectively and efficiently. The second set of tasks concern guidance and control. In Drucker's view, this role is almost entirely proactive: "Economic forces set limits to what a manager can do. They create opportunities for management's action. But they do not by themselves dictate what a business is or what it does" (Drucker,…
Another study found that there are many different strategies that are utilized when information technology is developed within the federal government and many of these tend to come not from the top managers but from the management instead (Gupta, Holladay, & Mahoney, 2000).
Much of this has to do with the fact that the top managers in the federal government are often political appointees and therefore know somewhat less about the inner workings of the organization when it comes to specific technological systems (Gupta, Holladay, & Mahoney, 2000). The middle managers are the ones who generally look for strategies to develop other types of information technology and are often comparable to the end users within other studies (Gupta, Holladay, & Mahoney, 2000). Unlike the managers who deal specifically with management information systems, or the other executive managers within the company, these middle managers actually understand many of the challenges and…
Adams, a. & Sasse, M.A. (1999). Users Are Not the Enemy. Communications of the ACM, 42(12), 40-46.
Bocco, G., and Sanchez, R. (1995). Quantifying urban growth using GIS: The case of Tijuana, Mexico (1973-1993). Geo Info Systems 5(10), 18-19.
Bohnet, D. (1995). Integration of socio-economic data into GIS -- a case study of the CRDA. Proceedings of the AfricaGIS 95 conference, Abidjan, March 5-10.
Broadbent, M., Weill, P., & St. Clair, D. (1999) the Implications of Information Technology Infrastructure for Business Process Redesign. MIS Quarterly, 23(2), 159-182.
To improve quality of businesses processes, organizations may decide to pump in more resources or even change their process structures. Organizations that engage in such activities face myriad challenges. Some of these challenges impact their operations either positively or negatively. Adding more resources or changing process structures impact process effectiveness and efficiency (Kroenke, 2013). Adding more resources to organization businesses processes that have efficiencies of scale make such organization's processes more efficient. Entities having no scale efficiencies will suffer reduced efficiencies if more resources are by any chance added to their processes. It is advisable that more resources are added if they make the process more effective (Kroenke, 2013). Organizations that have changed their process structures have realized improved efficiency and effectiveness. Changing business processes can also result into reduced work hence reduced costs. However, there are instances when changing organization's business processes have resulted into increment in cost…
Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall.
IT Governance lays special emphasis on the system of information technology, along with the performance and risk management of the IT infrastructure in an organizational context. The primitive focus of IT Governance is the assurance of the fact that investment in the Information technology infrastructure is contributing to generate business value and at the same time lessen the potential risks pertaining to the Information Technology. This objective is attained by adequate maintenance and implementation of an organizational configuration with properly allocated role of information technology governance. IT Governance is scrutinized in relation to how the IT model generates value that goes hands on with the overall corporate governance strategies in an organization.
Importance of IT Governance
IT Governance refers to a framework to enhance the efficiency of the managerial processes in an organization. It is generally regarded that the efficiency of the Information Technology in an organization is…
Currie, Wendy, and Bob Galliers, eds. Rethinking Management Information Systems: An Interdisciplinary Perspective. Oxford: Oxford University Press, 1999. Questia. Web. 10 Mar. 2012.
Luftman, Jerry N., ed. Competing in the Information Age: Align in the Sand. 2nd ed. New York: Oxford University Press, 2003. Questia. Web. 10 Mar. 2012.
Rathmell, Andrew, Stephanie Daman, Kevin O'brien, and Aarti Anhal. Engaging the Board: Corporate Governance and Information Assurance / . Santa Monica, CA: Rand, 2003. Questia. Web. 10 Mar. 2012.
Williams, Steve, and Nancy Williams. GUI Bloopers 2.0: Common User Interface Design Don'Ts and Dos. Updated ed. Boston: Elsevier/Morgan Kaufmann, 2008. Questia. Web. 10 Mar. 2012.
Management Technologies in American Corporations
An exploration of knowledge organizations and their management of information using both the Internet and digital means
This paper will explore the pros and cons of both, and make recommendations for implementing them into companies, both large and small, and finally show real-world examples of these technologies in use in some of the most prominent American companies today.
Today, we live in a very complex world. Technology is proliferating at an exponential pace, and we are constantly bombarded with new technologies and ways of accessing information. Some of us find it very hard to keep up with all these technologies in our own homes (some of us may not even know how to use the internet). But these problems are much more problematic for businesses.
hile we might be able to still operate, and live our everyday lives despite our lack of technical knowledge, companies…
Holt, DH 1997, Management Principles and Practices, Prentice-Hall, Sydney.
Aldrich, Douglass. 1999. Mastering the Digital Marketplace. John Wiley, New York.
Nonaka, Ikujiro and Toshihiro Nishiguchi. 2001. Knowledge Emergence. Oxford UP, Oxford.
Levine, Rick. 2000. Talk is Cheap. The Cluetrain Manifesto. Perseus, Cambridge.