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Bridgewater, M.J., & Buzzanell, P.M. (2010). Caribbean immigrants' discourses:
Cultural, moral, and personal stories about workplace communication in the United
Journal Of Business Communication, 47(3), 235-265.
This report studies how Caribbean immigrants position themselves and make sense of their overall workplace communication standing. They do so through storytelling a lot of the time. They often adhere to the commonly-cited narrative of the "American Dream" but they also talk about stories that reproduce and "resist" certain specific intercultural workplace communication. They make sense of their experiences through "invocation of different discourses -- race, class, gender and immigration status."
Chrobot-Mason, D. (2012). Developing multicultural competence to improve cross-race work relationships. The Psychologist-Manager Journal, 15(4), 199-218.
This report talks about how the developing of multi-cultural competence training can aid and assist in helping communication between management and regular personnel alike when there are multiple races involved. The study notes that employee…
Semien, D.S. (2013). THE DIVERSITY OF RE-ENTRY SOCIAL NETWORKS. Race,
Gender & Class, 20(3/4), 205-225.
This report talks about the re-entry of convicted felons and minor criminals and how hard it can be to reintegrate such people back into the workplace. Of course, these people are commonly minorities and thus face a proverbial double-whammy when trying to regain gainful employment. The report covers how community leaders and workers can serve as a linchpin to bridge the cultural and communication divide to make such programs work.
Communicating in the Virtual Workplace
Communication is an integral part of every workplace because it makes it possible for all the employees to work together as a cohesive unit. Globalization and Internet have dramatically changed the business environment and has led to the development of a global and virtual workplace. Today, technology has made it possible for people to work from home and communicate with team mates who are working on the other part of the world. This necessitates a more effective communication that will cut across cultural and linguistic barriers. Also, the absence of non-verbal gestures make it all the more imperative that communication should be clear, crisp and unambiguous.
Communication has been defined by Guffey, hodes and ogin (2010) as, "the transmission of information and meaning from one individual or group to another." The communication process that makes it possible to transmit ideas start with the sender. The…
Institute of Leadership & Mana. (2007). Understanding the Communication Process in the Workplace. Burlington, MA: Elseiver Ltd.
Guffey, Mary; Rhodes, Kathleen; Rogin, Patricia. (2010).Business Communication Process and Product. Toronto: Thomas South-western
Lehman, Carol; Dufrene, Debbie. (2007). Business Communication. Mason, OH: Thompson Learning.
Virtual Workplace Communication
Cons or Disadvantages of Using DIVA in Amazon.com
Amazon.com has one of the most diverse business models of any e-commerce retailer today, including their fastest growing business unit, Amazon Web Services (AWS) which is revolutionizing cloud computing. Amazon's depth of expertise in online retailing, recommendation engines that present customers books, products and subscriptions that align with their specific needs of customers is unmatched. The nature of Amazon.com and its many businesses is virtual and global, which makes the need for supporting a virtual workforce communications strategy and platform essential for their success. Amazon.com needs to pay attention to the downside or cons of virtual workforce communication and collaboration to succeed.
Cons of Virtual Workforce Collaboration at Amazon.com
The first significant disadvantage is that virtual communication and collaboration tools often become a crutch that employees rely on instead of regularly traveling to visit regional offices or headquarters. There…
Sohlenkamp, M., & Chwelos, G. (1994, October). Integrating communication, cooperation, and awareness: the DIVA virtual office environment. In Proceedings of the 1994 ACM conference on Computer supported cooperative work (pp. 331-343). ACM. Retrieved from: http://pdf.aminer.org/000/121/938/integrating_communication_cooperation_and_awareness_the_diva_virtual_office_environment.pdf
Steir, R. (2007). The on-demand virtual advisory team: A new consulting paradigm?. Global Business & Organizational Excellence, 26(2), 37-46. doi:10.1002/joe.20131
Conflicts in Workplace Communications Cause Stress
Workplace communication, like any communication, is basic to the interaction and subsequent performance of the participants. What are the causes of conflict in workplace communication and what are the ways in which employees experience this stress?
Workplace communication is different from social communication due to the contrived hierarchy one finds in the workplace. One communicates in the workplace with employees who are in subordinate positions as well as with those who occupy equal or superior positions within the company. Each type of communication requires different levels of formality. Like any form of communication, workplace communication has differing styles. Styles of communication, coupled with the workplace hierarchy, create interesting and stressful results. Finally, workplace diversity leads to communication problems and stress. As the workplace becomes more diversified, methods of communication must become more precise. Let us first approach this subject from the subordinate employees' point-of-view.…
Black, S. (2001, October). CORRECTIONAL EMPLOYEE Stress & Strain. Corrections Today, 63, 83.
Darby, Mark. Dealing with Difficult People. Contemporary Long-Term Care. March/April 2004. www.questia.com/PM.qst?a=o&d=5000788007
Johansen, J.T. (2002). Stress and Communication. Business Communication Quarterly, 65(2), Healthnet Information Services: Los Angeles, CA. (14-17).86+.
This would be developed in order to determine employees to reveal their funny side, to become more receptive to jokes made by others, and to create their own jokes, within limits. It has been reported that offensive workplace humor refers to age, sexual orientation, weight, accents, personal hygiene, and work behavior (Scott, 2009).
The manager's reluctance to humor will be a major obstacle to be surpassed. It will probably take more than three weeks to convince the boss to embrace humor as a means of communication at work.
The results after three weeks did not produce exactly the expected outcome, but were productive enough in order to encourage continuing with this project. The team building mentioned above produced significant effects within the work group. For example, participants opened up more on their lives, preferences, experiences, new employees integrated quickly within the group.
One of the most important aspect that was…
1. Klein, K. (2007). Humor in the Workplace. Businessweek. Retrieved December 5, 2009 from http://www.businessweek.com/smallbiz/content/nov2007/sb2007115_185030.htm .
2. Scott, E. (2009). Workplace Humor: How to Reduce Stress with Inoffensive Office Humor. Retrieved December 5, 2009 from http://stress.about.com/od/workplacestress/a/officehumor.htm .
Skillful Writing in the Workplace
Communication is important is the workplace and it can affect the relationships between employees and management. Good communication can also be essential to a company's relationship with their clientele and can mean the difference in the success or failure of a business. Written communication can be especially significant because it can be referred to over and over, which be a good or bad thing, depending on how well it is written.
The following is a scenario that has occurred in many work places. A mid-level manager has written a memo and his writing skills are inadequate. He has inadvertently hurt the feelings of some of the employees. Despite his efforts to assuage their feelings, he has been unsuccessful. The employees have become sullen and uncommunicative to him and other managers and he has noticed that they have been short with customers on the phone and…
Gurliacci, D. (2004). Bringing the Classroom to the Workplace. Fairfield County Business
Journal. Retrieved September 4, 2004, at http://web3.infotrac.galegroup.com/itw/
Hershberg, J. (2004). Investing in Writing Skills Pays Off in Many Ways. The National Law
Problem at Work Memos
To Department Management,
I would like to take this opportunity to offer a solution to a problem that I know we have all been experiencing here at work lately—and that is an issue related to communication among the various teams. The problem, as I see it, is that at some point during the week there is a crunch that occurs as orders become bottle-necked and emails start flying in a flurry of activity from various managers and employees seeking an explanation as to why there is a hold-up, who is causing the delay, what the problems with the spots that are supposed to air are, and why no one has brought these issues to anyone’s attention. What follows is always a litany of finger-pointing, with one worker pointing to another saying that he or she was waiting for so-and-so to finish such-and-such, and so-and-so pointing to…
Communication Climate at the Workplace
The communication climate at Digital Prints is supportive. This is mainly because the workplace is warm, supportive, and open. A supportive climate is encouraging to the subordinates as compared to the defensive climate that puts an individual on the guard. It is easy for an employee to talk to each other and understand one another. With an open exchange of ideas and everyone is open to listening and discussing projects it is easy for the employees to get work done. Employees are allowed to test out their ideas and the management is more accommodative. This support has been beneficial to the employees in terms of being open and sharing their perceptions. Communication at the workplace is supportive in that employees will respond to emails promptly and they will listen to one another without interruption (Mohammed & Hussein, 2008). The viewpoints of each other are considered…
Employees become frustrated and develop negative views concerning management. Any animosity that the employee may exhibit could result in workplace violence. If employees are terminated or laid off under such conditions, resentment could lead to violence (Chenier 1998)." stressful work environment can also lead to poor service and customer dissatisfaction (aner 1995). In severe cases, problems communicating in the workplace can lead to the demise of a business or enterprise. Therefore, it is vitally important that workplace communications problems are addressed in a timely and appropriate manner. Over the next few paragraphs, we will discuss how communication problems in the workplace can be resolves.
Resolving Communications Problems in the orkplace
Stoppler (2005) explains that problems communication in the workplace will always exist to some extent. Therefore, managers and employees alike must find ways to resolve these conflicts. The author argues there are ten ways that communication problems in the workplace…
Brownell, J. (1994). Managerial listening and career development in the hospitality industry. Journal of the International Listening Association, 8, 31-49.
Carmichael, K. (1996). Conceptualizing Business Communication. The Journal of Business Communication, 33(3), 327+. Retrieved Chenier E. (1998) the Workplace: A Battleground for Violence. Public Personnel Management. Page Number: 557.
Cooper, L.O. (1997). Listening Competency in the Workplace: A Model for Training. Business Communication Quarterly, 60(4), 75+..
This is exacerbated by the problem that Carmen is close friends with the owner Kenneth. Kenneth has a similar conflict management style to Carmen. He can be extremely nice when dealing with people casually, but whenever a problem arises like Carmen he makes excuses, avoids the problem, tries to pass it on to someone else, or resorts to texting or faxing messages rather than confronting complaints. Their favorite 'nonverbal' communication strategy is simply not being there.
A failure to listen is one of the most common workplace communication problems. "When people or groups are in conflict, communication between them tends to get worse and worse. As a conflict escalates, people limit their direct contact with people on the other side, because such conflict is uncomfortable or threatening….Eventually all direct communication between parties may be cut off. Sometimes, communication is cut off in protest" (Lack of communication channels/avoided communication, 2005, OTPIC).…
Craig, Suzanne. (2012). What restaurants know (about you). The New York Times. Retrieved:
Lack of communication channels/avoided communication. (2005). Online Training Program
on Intractable Conflict (OTPIC). Retrieved:
What are the main communication channels you will apply in your business? Justify
Communication channels are the ways through which individuals within an organization communicate. The communication channel or medium employed to convey a message influences how correctly the message will be received. One of the key communication channels that will be used in the business will be face-to-face communication. This is one of the richest communication channels and will be employed within the organization as it has staff of less than 30 people (Williams, 2016). In addition, this communication channel will facilitate interaction between the speaker and recipients and in elucidating any vagueness. Moreover, as a verbal form of communication, face-to-face communication channel is fitting with respect to obtaining immediate feedback and when there is urgency to communicate (Bauer and Erdogan, 2016). A second communication channel that will be used in the organization is mobile communication. This communication channel…
communications skills to solve problems they are likely to encounter in the workplace.
Communication is the process of sharing information, expression, feeling, and thought between two or more people. Effective communication plays an important role in the organizational development, and communication forms an important constituent of every aspect of an organization. To maintain good working relations, it critical for the entire workforce to communicate with one another to enhance coordination, as well maintaining good working relations.
Evidence of communication skills is the ability of an individual or business organization to persuade and negotiate within business environment. Persuading and negotiating is one of the important aspects within business environment. Arriving at a concrete agreement within a business environment involves using effective communication skills. Persuasion involves ability to convince others to reach appropriate course actions, while negotiating involves ability to reach a mutually satisfactory agreement.
Evidence of communication skills is…
Australian Computer Society (2011).Case Studies and their clauses in the Code. Australia.
Wheeler, S. (2003). Comparing Three IS Codes of Ethics -- ACM, ACS and BCS . 7th Pacific Asia Conference on Information Systems, 10-13 July 2003, Adelaide, South Australia. 1576- 1587.
Race, class, gender, ethnicity, and religion are all variables that impact a person’s identity, worldview, communication style, and behaviors. Applying the sociological imagination to the workplace environment enables a greater understanding of how these factors impact daily interactions and events, with the goals of promoting harmony and resolving conflict. Being aware of race, gender, and religion has helped me function better in teams. The times that I neglected to recognize race, religion, and gender taught me valuable lessons and helped me to become more emotionally and socially intelligent. Race, gender, and religion are all socially constructed variables rather than being absolute categories; therefore it is always important to remember the fluidity of these constructs and to relate to each person individually as opposed to making sweeping generalizations based on stereotypes and assumptions.
Moreover, categories and definitions of race, gender, and religion are not monolithic. What it means to be white,…
Insomuch, Angela felt that she was being penalized because she worked from home. Although alph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later.
Unfortunately, the meeting started with some hostility from Angela. She was very cold and nonresponsive to alph's questions regarding her well-being. Because Angela did not feel positive about the last exchange, she missed another meeting, plus she failed to submit a report. Her actions are labeled as passive aggressive because her lack of apathy has now transferred into a performance issue. With her constant interruptions and frustrations, Angela refuses to communicate and wants to resign. Clearly, conflict is an issue in which resolution is needed in the form of…
Communication for Organizations. (2010). Communication process: The basics. Retrieved from http://communicationprocess.net/
Jehn, K.A., Greer, L., Levine, S., & Szulanski, G. (2008). The Effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision & Negotiation, 17(6), 465-495. doi:10.1007/s10726-008-9107-0
Mind Tools. (2012). Active listening: Hear what people are really saying. Retrieved from http://www.mindtools.com/CommSkll/ActiveListening.htm
Mind Tools. (2012). Conflict resolution: Resolving conflict rationally and effectively. Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm
However, gender expectations of different nations can impede free and open discussion in intercultural communications, if a particular culture has yet to accept that it is appropriate for women to confidently assume positions of authority.
Although cross-cultural communication presents a challenge, globalization has made understanding the difference between high-context and low-context cultures even more vital than ever before. Implied meanings in different cultures have different levels of signification, based upon relationships. "In relationship-oriented countries like Mexico, India and China, people tend to prioritize projects based on the hierarchy of the person who owns it" in contrast to the United States, where the project itself is viewed more important than the person in charge (Frase 2007).
Much like male-female communication tropes, social expectations rather than actual message or even delivery can affect the message conveyed and impede communication. An analysis of diverse work teams at international firms by Brett et al.…
Bond, J. (2007, December). Training in a diverse environment. Canadian HR
Reporter, 20(21), 19, 26. Retrieved July 21, 2009, from ABI/INFORM Global
through ProQuest (Document ID: 1410548371).
Brett, Jeanne, Kristin Behfar, & Mary C. Kern. (2006, November). Managing multicultural teams. Harvard Business Review, 84(11), 84-91. Retrieved July 21, 2009, from ABI/INFORM Global through ProQuest (Document ID: 1151916931).
For example, the way a person tells a child about the weather is different than the way that same person would tell a stranger or a mother or a friend about it. Clarity entails clear words, diction, and a non-sarcastic tone of voice. Avoiding hyperbole (exaggeration), bias, and other blocks to clarity will help any health care professional work better with their coworkers and with the patient population.
I will do everything I can to keep my communications clear, open, and honest. Keeping in mind that clear communications are the hallmark of any healthy relationship will remind me to cultivate clarity in all my interactions with patients as well as coworkers. In fact, communications among coworkers can be as important as those between doctors and patients. Types of medications and treatments being used, allergies, and other information needs to be relayed accurately because human lives are at stake. Because patients'…
He listened attentively to my description, and waited until I had finished talking before responding. We maintained eye contact throughout this exchange. The salesman then showed me the range of what they had within my requirements, demonstrating the traits of each model. He accented these traits with explanatory hand gestures. The CR for both myself as customer and the salesman was complete, and thus I feel that the exchange was successful.
Another exchange that I experienced in my capacity as customer was at a cell phone dealer. As above, I entered, and was approached by a young salesman. This person looked nervous, but nonetheless smiled as he introduced himself. He did not shake my hand, but rather invaded my personal space. I must add that the shop was fairly crowded, which did not help to either ease the salesman's nerves or improve my increasingly irritated disposition. I however tried to…
Smeltzer, Larry R., Leonard, Donald J., and Hynes Geraldine E. Managerial Communication: Strategies and Applications. Second Edition. Boston: MacGraw-Hill Higher Education
Smeltzer, Leonard & Hynes 167
Smeltzer, Leonard & Hynes 47
Smeltzer, Leonard & Hynes 43
On some level, art is communication. The artist creates a visual element that conveys complex ideas, emotions, and concepts. Therefore, learning good communication skills is essential for an artist. Communication also requires creativity. Negotiating difficult deals and addressing conflict depend on creative problem solving skills.
Animators are called upon even more to be solid communicators because of the nature of their job. An animator renders stories into visual form. Storytelling is a form of communication. An animator who can communicate well is one who can convey the story arcs and dialog in ways that are memorable and meaningful to the audience. On a more practical level, animators work with people as a matter of course throughout their job. hereas a painter could be holed up in a studio for six months out of the year, never talking to anyone, an animator will rarely live an isolated lifestyle. Communication is…
"Effective Communication Skills: The Art of Communication." Retrieved online: http://www.buzzle.com/editorials/1-13-2005-64148.asp
Scott, Elizabeth. "Communicate: Improve Your Relationships With Effective Communication Skills." About.com. Sept 18, 2011. Retrieved online: http://stress.about.com/od/relationships/ht/healthycomm.htm
Communication in organizations includes all the means, both formal and informal, by which information is passed up, down, and across the network of managers and workers in a business. These various types of communication may be used to distribute official information between workers and management, to trade hearsay and rumors, or anything in between. The dispute for businesses is to control these countless communications so they serve to advance customer relations, encourage employee satisfaction, build knowledge-sharing all through the organization, and most significantly, improve the firm's competitiveness (Communication in Organizations, 2012).
Communication is one of the most prevailing and important activities in organizations. Basically, relationships grow out of communication, and the functioning and survival of organizations is based on effectual relationships amid individuals and groups. Additionally organizational capabilities are developed and carried out through intensely social and communicative processes. Communication helps people and groups manage activities to attain goals, and…
Aul, P. & Siira, K. (2010). Organizational Communication and Conflict Management
Systems. Nordicom Review, 31(1), p. 125-141.
Berger, B.K. (2008). Employee/Organizational Communications. Retrieved from http://www.instituteforpr.org/topics/employee-organizational-communications/
Boesky, J. (2011). Active Listening. Retreived from http://www.johnboesky.com/activelistening.php
News Reporting on Crimes, Corruption, and worsening Economic Conditions:
News channels also telecast detailed reports on crimes, corruption, political instability, and worsening conditions of economies. General public, which is already in a miserable condition due to a stressful life further gets into tensions and worries due to such type of information. These reports present a very weird picture of what is happening around the world. All this creates an atmosphere of restlessness, anxiety, and depression among the general public (Kraut & Attewell).
Impacts of Information overload on Investors:
Investing in a particular asset, organization, or industry is such a decision which requires a comprehensive and careful analysis of the relevant facts and figures. Generally, investors look at the industry trends over the last few years in a view to anticipate the attractiveness and potential of their investment. Now-a-days, there are various sources through which they can obtain this information. But…
Bondarouk, Tanya. Handbook of research on e-transformation and human resources management technologies: organizational outcomes and challenges. Hershey: Information Science Reference, 2009. Print. (412)
Costigan, Sean & Perry, Jake. Cyberspaces and global affairs. Burlington: Ashgate Publishers, 2012. Print. (p. 319)
Eppler, Martin. Managing information quality: increasing the value of information in knowledge-intensive products and processes. New York: Springer, 2006. (p. 2)
Kraut, Robert & Attewell, Paul. Media Use in a Global Corporation: Electronic Mail and Organizational Knowledge. 6 July 1996. Web. 16 March 2012.
Elaborate on the factors that are important to ensure communication is effective and efficient in the workplace.
There are many factors that are critically important to ensure communication is accurate, efficient and effective throughout a workplace, with the larger the enterprise, the more critical these factors becoming. First and most important are shared expectations (Jones, George, 2007), trust, and a focus on shared objectives. Many studies indicate of these three factors, trust is the single greatest catalyst of communication within and between groups and within teams. Additional factors that are critically important for ensuring communication effectiveness and efficiency include a common lexicon or language (Jones, George, 2007). In many industries the reliance highly specific acronyms, concepts and terms are an approach to simplify and streamline communication through each sector of an industry and its value chain. Of the many disagreements companies have internally and externally that have as…
Jeffrey H. Dyer, & Kentaro Nobeoka. (2000). Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal: Special Issue: Strategic Networks, 21(3), 345-367.
Jones, Gareth, & George, Jennifer. (2007). Essentials of contemporary management . New York, NY: McGraw-Hill Companies, Inc.;.
Nold, H.. (2011). Merging Knowledge Creation Theory with the Six-Sigma Model for Improving Organizations: The Continuous Loop Model. International Journal of Management, 28(2), 469-477.
Wolf's book, based on a number of scholarly articles she wrote during the last several years, looks at the manner in which women have been portrayed in the Broadway musical, and the references and relevance of those portraits to society's expectations of the time.
Communication Studies. (2012). etrieved from: http://www.communicationstudies.com/
Cary, S. (2003). A Beginner's Guide to the Scientific Method. New York: Wadsworth.
Cresswell, J. (2003). esearch Design. Thousand Oaks, CA: Sage.
Ferguson, M. (2010). Choice Feminism and the Fear of Politics. Perspectives on Politics.
8 (1): 247-63.
Gehrke, P. (2009). The Ethics and Politics of Speech: Communications and hetoric in the 20th Century. Carbondale, IL: Southern Illinois University Press
Hesse-Biber, S., ed. (2011). Handbook of Feminist esearch: Theory and Praxis. Thousand Oaks, CA: Sage Publications
Leung, K., et.al. (2008). Global Trends in Communication Education and esearch. Boston, MA: Hampton Press.
Levinson, W., et.al. (2010). Developing Physician Communication Skills…
Communication Studies. (2012). Retrieved from: http://www.communicationstudies.com/
Cary, S. (2003). A Beginner's Guide to the Scientific Method. New York: Wadsworth.
Cresswell, J. (2003). Research Design. Thousand Oaks, CA: Sage.
Ferguson, M. (2010). Choice Feminism and the Fear of Politics. Perspectives on Politics.
Workplace Feedback Research Essay
As a catering manager in a hospital, explain why feedback is important to improve communication and the performance of your team and also compare the effectiveness of different types of feedback used in your workplace.
Research Essay, Main ody
As a catering manager in a hospital, one of my key responsibilities is to bolster every employee's performance. Supervisors like me have an active role in managing associate performance and development.
My employees need to know how their individual efforts contribute to the hospital overall success and to their personal career growth.
Feedback is the provision of specific information about an employee's performance based on observations by a supervisor that may include positive recognition or constructive feedback. Argano, Matt, Effective Feedback in the Workplace, Society of Human Resource Management, shrm.org, April 4, 2006
Feedback provides a connection between the employee's and company's goals, and communication of performance…
Argano, Matt, Effective Feedback in the Workplace, Society of Human Resource Management, shrm.org, April 4, 2006
Bales, Richard, On Giving Workplace Feedback, Workplace Prof Blog, Salmon P. Chase School of Law, June 23, 2010
Workplace Poster for a oland etail Company
Workplace Poster for a Sears Holdings Corporation
isk of staff theft poster
The following is a typical illustration of the Sears Holdings Corporation poster that warns against theft and vandalism of the products and services within the company. In order to ensure n equitable safety of the products and services within the retail company, the management team has come up with a lethal facet of model of managing the available avenues of resisting any occurrence of theft. The poster is a general demonstration of the warning that is against any form of theft within and outside Sears Holdings Corporation. Service management is a lucrative feature that often ensures safety and strength if the available avenues of production. In order to have a sound avenue of securing the sustenance of customers in the market, a given protocol must be observed. This protocol is supposed…
Dempsey, J.S. (2010). Introduction to private security. Belmont, CA: Wadsworth Cengage
Gardner, D. (1998). Using ICT in history: A teacher's resource guide. Cheltenham: Stanley
17. Johann calls you and says that Billy smells and he needs a shower. If you don't move Billy to another ward, Johann will sign himself out. Explain in details what you would do to resolve this cross cultural situation.
I would tell Johann that we are doing all we can to ensure Billy's hygiene and that if his body odor continued to bother Johann that we can move him to another room or ward in the hospital.
18. There seems to be a language and cultural barrier that's blocking effective communication occurring between these two gentlemen. Considering they are both your clients, what strategies would you put in place to improve this situation?
The best way to remedy the situation would be to introduce the two patients to each other. A handshake, some eye contact, and small personal interactions can go a long way toward eliminating prejudices and stereotypes…
Australian Indigenous HealthInfo.net (2008). Retrieved Feb 29, 2008 at http://www.healthinfonet.ecu.edu.au/
Department of Education and Training (2005). "Racism No Way." Retrieved Feb 29, 2008 at http://www.racismnoway.com.au/library/cultural/
Indigenous Peoples of Australia: Health." Retrieved Feb 29, 2008 at http://www.ldb.org/oz_h.htm
... Paents' expectations had a stong and positive diect effect on adolescents' expectations and indiect effects though school-based paental involvement and though students' high school involvement. (Tusty, 2002)
All in all, Afican-Ameican gils appeaed to be positively influenced in almost evey measue of achievement, if those desiable behavios wee einfoced by positive goup inteactions. Such a study pesents clea evidence that the psychology of the goup, and the assumptions made by society, play a lage and significant ole in shaping oppotunities fo Afican-Ameican women. Those who do not have the suppot of thei families, fiends, and educatos, will not eceive the encouagement necessay to make the pope choices in egad to caee. They will not pusue the education that is equied fo advancement to positions with highe eanings potential. Even moe likely, lacking sufficient encouagement, young Afican-Ameican gils will find themselves locked into unfulfilling "caees" that bing little in the…
references for Job Attributes Associated with Work and Family: A Longitudinal Study of Career Outcomes. Sex Roles: A Journal of Research, 53(5-6), 303+.
Phillips, S.D., & Imhoff, a.R. (1997). Women and Career Development: A Decade of Research. 31+.
Trusty, J. (2002). African-Americans' Educational Expectations: Longitudinal Causal Models for Women and Men. Journal of Counseling and Development, 80(3), 332+.
Additionally, the very peculiar relationship between modern information technologies and the business must somehow be conceptualized if a proper model of knowledge transfer is to be attained. So, while in some cases, technology may serve as an obvious way to optimize the transfer of knowledge and overcome the barriers of routines, these same technologies, in different settings or with different individuals, will create more barriers and less effective routines. The fundamental concern must be attaining an applicable model of knowledge transfer, and perhaps the willingness to employ the idea of replication wherever it can be straightforwardly implemented.
Traditionally, many careers have been subject to gender specific designations. Obviously, numerous broad fields of work like medicine and law have historically been dominated by men, while women have been relegated to secretarial, nursing, or other subordinate positions. In recent decades this trend has come under fire and gender is no-longer widely accepted…
Cohen, M.D. et al. (1996). "Routines and Other Recurring Action Patterns of Organizations." Industrial and Corporate Change, Vol. 5, No. 3.
Woods, Bob. (2001). "Sharing the Intellectual Wealth." Chief Executive, July.
Cohen, M.D. et al. "Routines and Other Recurring Action Patterns of Organizations." Industrial and Corporate Change, Vol. 5, No. 3, 1996. Page 683.
Woods, Bob. "Sharing the Intellectual Wealth." Chief Executive, July 2001. Page 20.
Communication in Organizations
Define organizational culture and provide analysis of organizational culture relating to role, power, people and task culture as discussed by Charles B. Handy (1994) "Understanding Organizations"
Organizational culture is many things including the values and behaviors an organization and its members adopt to create the environment in which they work. esearchers have struggled for decades to define organizational culture as one thing or another. They have also worked diligently to define what skills or components are necessary to promote a successful 'culture' within an organization. To understand how organizational culture can benefit any enterprise one must first define organizational culture.
Organizational culture is defined differently depending on who you talk to. There are several consensus opinions however about what organizational culture includes. Organizational culture includes the morals, values, beliefs and strategies a firm and its employees or managers adopt to conduct business successfully (Bonache & Cabrera, 1999).…
Bonache, J., Cabrera, E.F. (1999). "An expert HR system for aligning organizational culture and strategy." Human Resources Planning, 22(1): 51.
Handy, C.B. (1994). Understanding Organizations. New York: Penguin.
Hansen, D.A. (2005 -- March). "Total Quality Management." Available:
Communication Management and Organizational Change
Communication management in the organization and most specifically in the organizational change environment is critically important. The work of Heathfield entitled "Communication in Change Management" state that it is impossible to "over-communicate when you are asking your organization to change." (2011, p.1) According to Heathfield, there are four critical components of effective communication as follows:
(1) The person sending the message must ensure that the message is presented clearly with great detail and that the message be perceived as containing integrity and that the message be authentic;
(2) The individual reading the message must make the decision to listen and to ask questions to ensure clarity and finally must trust the message's sender;
(3) The method of delivery must be chosen as appropriate for the context and for the needs of the sender and receiver of the message;
(4) The message content must resonate and…
Albrecht, Karl G. The Northbound Train. N.Y.: AMACON, 1994.
Blake, R. And Mouton J. Corporate Excellence Through Grid Organizational Development. Houston, 1968 Gulf Publishing Co.
Cohen, Eli and Tichy, Noel. "How Leaders Develop Leaders" in Training in Development. May 1997 pp. 58-73
DiFonzo, N., & Bordia, P. (1998). A tale of two corporations: managing uncertainty during organizational change. Human Resources Management, 37, 295-303. Retrieved May 10, 2006, from the LIRN, ProQuest database.
Memo to Support the Adoption of Active Listening
Medical Practice Staff
Active listening may offer a great deal of potential to increase the effectiveness of communication which takes within the practice, creating increased clarity and reducing the potential for misunderstandings, especially with patients who may be emotional or find communication difficult. esearch by Street and Haidet (2011), looked specifically at communication between doctors and patients, and found frequent significant gap between physicians' perception of the patients' health concerns and actual beliefs and concerns, creating the potential for misunderstanding. Factors that were attributed to the problem were presumptions and communication issues between the two parties. While this research looked at doctors, other authors have extended this to different healthcare professions, applying to both patient and peer communication (Propp et al., 2010; Beam et al., 2010).
Active listening is a technique which the listener in the…
Beam, Rita J; O'Brien, Ruth A; Neal, Michelle, (2010), Reflective Practice Enhances Public Health Nurse Implementation of Nurse-Family Partnership, Public Health Nursing, 27(2), 131 -- 139
Noesner, G. W; Webster, M. (1997), Crisis intervention: Using active listening skills in negotiations, FBI Law Enforcement Bulletin, 66, 13 -- 18
Propp, Kathleen M; Apker, Julie; Ford, Wendy S. Zabava; Wallace, Nancy; Serbenski, Michele; Hofmeister, Nancee, (2010), Meeting the Complex Needs of the Health Care Team: Identification of Nurse -- Team Communication Practices Perceived to Enhance Patient Outcomes, Quality Health Research, 20: 15
Street, Richard L; Haidet, Paul, (2011), How Well Do Doctors Know their Patients? Factors Affecting Physician Understanding of Patients' Health Beliefs, The Journal of General Internal Medicine, 26(1), 21 -- 27
isual 1: The message of the visual is clear, since it provides clearly drawn pictures of each food group, a written description close to each drawing, and a clear key to describe the fat and sugar symbols. Each written legend also states clearly how many servings of each group per day is recommended. The color is relatively clear, although the symbols for fats and sugars could have been more clearly distinguished in terms of both color and form. There does not seem to be an overabundance of either chartjunk or misleading information.
isual 2: The updated food pyramid does not seem as clear as the former one, since it is highly symbolic. The symbol is described by means of a color chart, but it appears that elaborate explanations are required to clarify the chart for users. Furthermore, the pyramid itself contains no clear specification on the food portions or…
Visual 6: This visual provides clear information about access to broadband at home and at work between the years 1999 and 2005. What is not clear, however, is the meaning of the colored portions of each chart, and what the difference is between these and the grey areas on each chart. There is no explanation for the differences in color. There is, however, no chartjunk or information that could be regarded as misleading.
Visual 7: This visual contains two presentations: One that indicates the increase of fossil fuel usage and one that provides information about the increase of global warming gas emissions. Both provide very clear messages regarding the increasing risk to the environment. Both visuals make good use of color and imagery to fit in with the message of the charts. There does not appear to be any chartjunk or any misleading information.
Visual 8: This visual provides clear information about the worldwide burden of diseases attributed to alcohol. There is a clear color code to the bottom right of the chart, along with a narrative explanation of the legend. The chart clearly indicates that the burden is not uniform across the world, and that the southern parts of North American, along with South American and the central and eastern parts of Europe are most heavily plagued by these conditions. There is no misleading information or chartjunk.
The change, to improve the way one manages conflict, needs to come from a deeper place and that is the most important lesson I take from this chapter. Some of my past conflicts might not have happened had I known about this.
Chapter 7 is about managing stress. The authors note that stress is "experienced subjectively as a biochemical reaction within the body" (p. 121) -- the key being that stress is a reaction, not the cause of a reaction. The author defines four types of stress -- eustress (short-term intense stress), hypostress (underload), hyperstress (being overwhelmed) and distress (lack of control over a situation, or unclear source).
I found this chapter to be very insight, even from the basic definitions of the four types of stress. Just understanding that there are different types of stress helps one to understand where stressful feelings come from, so that the source may…
He can be articulate, but often complains about managerial policy, and I do not want to seem to be condoning backbiting. It is also difficult to be enthusiastic about a task, when someone is constantly complaining.
Select at least three strategies to enhance your relationships with these three people for a more productive workplace environment
egarding my boss that plays favorites, the best strategy is to simply 'stick with the facts.' Instead of focusing on personalities, I should try to make my conversations with this boss issue-based, and try to win points based upon the issues. If the bosses' directions are unclear, I must demand clarification, and if she is impatient, I will try to frame this as a positive, saying that it is because of my desire to do a good job that I am asking for clarification.
egarding my 'over-sharing' colleague, allowing her to vent occasionally may be…
DuBrin, A. (2004). Applying psychology: Individual and organizational effectiveness (6th Ed.).
Upper Saddle River: Pearson / Prentice Hall. ISBN: 0130971154
Suggested Approach for Reconciliation and Resolution
The suggested approach to reconciliation and resolution would, as in the cases of Donnie and Mika also rely primarily on the process of educating the individuals involved to better understand certain information that they would need to understand to achieve their common objective. More specifically, Tyrrell should attempt to develop a method of helping the Bishops understand the positive elements of modern communications and information media and to overcome their existing reluctance based on ignorance and fear of something new.
Post Response #4 -- Cleveland
Dilemmas and Most Prominent Dimensions at Issue
The dilemma presented by this situation is that, on one hand, the United States Navy promotes, supports, and encourages all enlisted individuals to respect cultural diversity and individuality of all persons; but on the other hand, the U.S. Navy also maintains an extremely rigid set of formal organizational values and standards that…
Identify the designated spokesperson for Life Alive expansion program with the role of developing relationships with the target consumer population.
One page communication of the expansion plans, the progress and deliverables
Communication of meetings
Communication status reports, meetings for planning, implementing, evaluation, and monitoring
On a fort night basis
Communication of new products, food, and cafe locations daily
Television, social media, company website, bill boards, word of mouth external
Communication of progress of expansion plan
Email reports external
3.1.1 Project meetings
Communication of expansion progress and deliverables
Marketing Communication Initiatives April 2013-May 2018
Promotion of Diversity: Is it Really Effective?
The effectiveness of diversity in an organization can be seen in the ability of every employee to recognize the differences that others have from them, and the ability of each to consider such differences as a challenge that can build them with success. Many human resource managements promote diversity because they see the advantages that it can bring to their organization. That is, if they will be able to properly manage the uniqueness of every individual and give attention to their talents, skills, and needs. With the right promotion to diversity, an organization can have the potential of achieving success despite of diverse backgrounds of its employees.
In today's continuous advancements especially in the industry of technology, it can be deducted that diversity at workplace is effective. These days, it is very rare that we see a company composed of people that belong…
Managing Diversity in the Workplace.
A ttp:/ / www.sbaonline.sba.gov/gopher/Business-Development/Success-Series/Vol8/diversty.txt
Chapter 12: Managing Diversity in the Workplace.
2003. UCSF Human Resource Online. http://ucsfhr.ucsf.edu/pubs/managingHR/?x=679
9. Supporting organizational teams provides employees with a medium to discuss concerns and problems as well as an opportunity to help discharge emotional pressure. Sharing in a group serves as a catharsis and stress release system.
10. Guarantying employees have the freedom to work effectively as well as ensuring they sense their work contributes to a greater purpose decreases workplace stress (Raitano and Kleiner).
hen implementing secondary prevention method, the organization moderates the stress response. Some ways the organization may apply these strategies include:
1. Aerobic exercise and weight training as well as other physical fitness techniques and/or sports opportunities help monitor the body's adverse reactions to stress.
2. Providing access to relaxation training can contribute to reducing workplace stress. hen the individual participates in exercises like deep breathing and engages in mental imagery; focusing on a relaxing environment, this helps enhance his moods and permit him to…
Noblet, Andrew and Anthony D. Lamontagne. "The role of workplace health promotion in addressing job stress." Health Promot. Int. 2006 21: 346-353. Oxford Journals. 9 Aug.
"A Positive approach to workplace stress; This world-renowned researcher explores anxiety at work and how support systems can alleviate it.(Shelley E. Taylor)(Interview)." Gallup
Management Journal. Gallup Organization. 2007. HighBeam Research. 9 Aug. 2010
Workplace Conflict and Injustice: Mediation Options
It’s difficult to discuss an employee dispute or issue of recent times without thinking of the #timesup and #metoo movements. While these movements have been most visible in Hollywood, they definitely impact women in every industry and workplace scenario. More and more women are refusing to be silent when it comes to dealing with sexual harassment and related toxic behaviors in the workplace—and they shouldn’t have to be. This paper will examine an instance of employee conflict that occurred not within the entertainment world, but within an adjacent industry—the lifestyle and sports apparel industry, concerning one of the giants in the field—Nike.
The problems at Nike involved inappropriate behavior in the workplace, sexual harassment, and even sexual assault. Women within the company detailed workplace violations such as, “ There were the staff outings that started at restaurants and ended at strip clubs. A supervisor…
Qualified privilege has the same result as absolute privilege, but does not protect statements that can be proven to have been made with malicious intent (Pember, & Calvert, 2005).
The church would argue that they had a qualified privilege to communicate Steve's personal indiscretions due to the fact that they have the right to practice their religion. They will say that the disclosing of personal indiscretions is somehow a religious practice in their church and that everyone must disclose their indiscretions to them so that they can then make these public so that other people can help the person with their problems. They would argue that the statements were important facts to be known in the public interest in the carrying out of their religious practices.
d. Is there a legal difference in disclosing personal indiscretions to other elders, to members of the church, or to members of the public?…
Pember, D., & Calvert, C. (2005). Mass Media Law. New York: McGraw-Hill.
Communication in Healthcare: Crucial Conversations
A crucial conversation which I was a part of recently involved an experience which concerned a patient going through end of life care. During this conversation I had to bring to the other nurse's attention the fact that some of her actions were offending the patient and the patient's family and that during this difficult time that really was not acceptable. For example, during the conversation I explained to the nurse that eye contact with this middle eastern ethnic group was supposed to be avoided, as was pointing as both were considered extremely offensive. The other nurse also tried to prevent candles from being lit and folk dishes from being eaten in the room. I explained to her that within this culture it was an inherent and important part of the ritual of death and a way to honor the dying. It was apparent that…
Crib, A. View in a new window. (2011). Integrity at work: Managing routine moral stress in professional roles. Nursing Philosophy. 12, 119-127.
Grossman, S., & Valiga, T. (2009). The new leadership challenge: Creating the future of nursing
(4th ed.). Philadelphia: F.A. Davis.
Maxfield, D; Grenny, J. (2012) The Silent Treatment. Retrieved from AORN & ACCN:
Workplace behaviors reflect a combination of individual personality and the environmental context. We each have a personal schema about ourselves, others, and social norms (Arvinen-Muondo, n.d., p. 4). My perceptions of situations frequently influence the way I react to specific situations. Often, I misinterpret the words or actions of others and have learned the importance of gaining clarity through clear communications. Unfortunately, clear communication is not always possible in an organization like mine, in which there is an organizational hierarchy in spite of its being a small company. Ours is a small private ambulance service, and I serve as a medic. We are the core personnel and yet often medics are treated with less respect than they could be. As Duggan (n.d.) points out, unfamiliar or ambiguous situations tend to trigger stress and difficulties communicating in the workplace.
One behavior I have exhibited strictly due to my perception of ambiguity…
Arvinen-Muondo, R. (n.d.). Perceptions, making decisions, and people management.
Bigelow, L. (n.d.). Examples of workplace perception and conflict issues. Retrieved online: http://smallbusiness.chron.com/examples-workplace-perception-conflict-issues-13097.html
Duggan, T. (n.d.). Organizational behavior perceptions and attributes. Retrieved online: http://smallbusiness.chron.com/organizational-behavior-perceptions-attributes-10835.html
Dennis should have first confronted Zack about the issue to find out what was going on. If he could not get any satisfaction there then taking the issue to Tim would have been appropriate. Another solution that could have taken place would be for Dennis to report the issue to an ethics hotline in order to have it investigated by neutral parties. This of course could only happen if the company has such a line and policy in place. This type of system helps by providing employees with a way to report things that happen within the company without having to have confrontational discussions with possible offending parties.
If an electronic mail (e-mail) system is utilized within a business, the employer owns it and is permitted to look at its contents whenever it wants. Messages that are sent inside the company as well as those that are sent from…
Workplace Privacy and Employee Monitoring. (2011). Retrieved from http://www.privacyrights.org/fs/fs7-work.htm#4
Communicating in Today's orkplace
Communicating in Today's orkplace
Communicating in Today's orkplace
"the single biggest problem in communication is the illusion that it has taken place."
George Bernard Shaw
Communication is essential to every organization for it to function effectively. And as Shaw observes, effective communication can be challenging, particularly in today's workplace. Communication is required to increase efficiency, satisfy customers, improve quality, and create innovative products and services. Communication links everyone together and facilitates organizational success.
Effective communication is so important for organizational success that not only managers but employees as well must be effective communicators. One task of a manager is to help employees improve their communication skills. hen all members of a team, department, or organization are able to communicate effectively with each other and with people outside their group, they are all more likely to perform well.
Merriam-ebster defines communication as "a process by…
BOMI International. (2011). Effective communication in the workplace. FMLink. Retrieved August 3, 2011 from: http://www.fmlink.com/article.cgi?type=How%20To&title=Effective%20Communication%20in%20the%20Workplace&pub=BOMI%20International&id=31179&mode=source
Craemer, M. (2010). 5 tips for workplace communication. Retrieved August 3, 2011 from: http://blog.seattlepi.com/workplacewrangler/2010/06/09/5-tips-for-workplace-communication/
Effective Communication in the Workplace. (2011). Retrieved August 3, 2011 from: http://www.effective-communication-skills.net/effective-communication-in-the-workplace/
Feigenbaum, E. (2011). About barriers to effective communication within the workplace. The Houston Chronicle Small Business. Retrieved August 3, 2011 from: http://smallbusiness.chron.com/barriers-effective-communication-within-workplace-3185.html
Excellence in the Workplace -- Communication
Do you know the most important factor needed in order to become successful in the workplace? Do you know how to make any business thrive and prosper? The key component to accomplishing what you want in your professions, whatever that may be, is to communicate effectively. The use of various fundamentals that work in conjunction with communication can help launch the start of a successful business. This idea may seem too simple and easy to some, but there are many intricacies and elements to communication as well as different styles that are part of the dynamics of communication between people in the workplace.
Keys to Workplace Excellence
Communication professors Kelly Quintanilla and Shawn Wahl use the acronym KEYS to simplify what they believe to be necessary communication skills for success on the job. In their book, Business and Professional Communication: KEYS for Workplace Excellence,…
As compared to the previous years, the antennas in the earth stations are no longer large in size because of enhancements in satellites.
A satellite communication basically functions and works in millimeter and microwave wave frequency bands that are estimated to range from approximately 1 Ghz to 50 Ghz. hile there are different frequency bands that are used by satellite communication systems, the most common are the uplink and downlink frequency bands of 6 Ghz and 4 Ghz respectively. In essence the uplink frequency band usually ranges from 5.725 to 7.075 Ghz whereas the actual downlink frequency band is estimated to be around 3.4 to 4.8 Ghz.
In most cases, satellites function in three different orbits i.e. The low Earth orbit, medium Earth orbit, and geostationary orbit, which is also known as the geosynchronous orbit. hile the low Earth orbits are placed at an altitude of between 100 and 1000…
Charles, Michael. "Satellite Communications." Missouri State University. Missouri State University. Web. 13 Mar. 2012. .
Hart, David. "Satellite Communications." Department of Computer Science & Engineering. Washington University in St. Louis, 2 July 2000. Web. 13 Mar. 2012. .
Hunsicker, Dwight. "Satellite Efficiency Can Drive Much-needed Savings." Defense Systems: Knowledge Technologies and Net-enabled Warfare. Media, Inc., 3 Mar. 2011. Web. 13 Mar. 2012. .
Klesh, Andrew T., and James W. Cutler. "Exploiting the Link: Improving Satellite Communication through Higher Elevation Links." Deep Blue at University of Michigan. University of Michigan, 5 Aug. 2010. Web. 13 Mar. 2012. .
Geneational Gap in the Wokplace
Contempoay woking age Ameicans ae categoized into fou distinct geneations that, allegedly, have been made into what they ae and thei pesonalities fomed due to the socio-political and economic as well as histoical occuences of thei age. These fou geneations ae vaiously known as: Taditionals, Baby Boomes, Geneation X, and Geneation Y
Thee ae at least two views egading geneational diffeences in the wokplace. The fist suggests that whilst individuals ae distinct, nonetheless, shaed geneational values, events, beliefs, behavios, and occuences indelibly affected membes of a paticula geneation and impact them fom effective integeneational communication (Zemke, et al. 2000). The othe is that although, cetain geneational events do occu that influence people's behavio and beliefs, ultimately employees ae constant and geneic in what they seek fom jobs and tying to categoize them and pedict thei pefomance accoding to geneation categoy is misguided (Yang & Guy,…
references of the younger generations. Similarly, whilst discussion groups are the format of choice for the older generations, the younger generations see them as least effective and more time-consuming. Again, one can readily see historical circumstances as prompting choice. Additionally, the younger generations tend to value feedback more than the older ones do, and the various generations seem to indicate different methods in learning and internalizing skills. Computer and Internet may have a great deal to say in the diversities between the characteristics on these points.
As regards desire for greater balance between life and work, most of the evidence that the younger generations seem to incline towards the latter in comparison to the older ones, is anecdotal. It may be that the younger generations resists the influence of work on their lives to a greater extent than the older generations do, but, this again may differ according to personality and context and needs further research.
Other differences in Workplace Generation Gap
Definitions of 'success' and 'leadership' vary too between the generations with apparently generational perspectives of the constructs hinging on the paradigms of their times. The gap seems to be most pronounced between the Traditionals and the younger generations with the Traditionals connecting success to workplace conduct, and the younger generations connecting it to computer skills. As regards leadership style, the two older generations prefer a leader with credibility, whilst the younger ones prefer empathy and active listening (Deal, 2007).
All generations want to be valued and appreciated as well as receive fair treatment. In the end, definite differences may exist more in popular literature than in real life. Further empirical research needs to be conducted to demonstrate whether this is or is not the case.
Integrated Business Communications
Integrated Business Communication. Write (3-4) page paper addresses: As a future executive, explain important communication issues face embark career. Discuss communication complex, complex,
Assessing integrated business communication today
Ultimately, business is about serving customers, and customers will not understand the value one's business can give them without effective communication. However, the need for effective communication is not limited to people who buy an organization's goods and services. The ability to frame a cohesive organizational message begins with strong, effective workplace relationships between employees and employers and then spills out into the other facets of the workplace.
Given the profound shifts that have occurred in workplace communication, it is necessary even for well-functioning organizations to review their standard operating procedures. Workers, thanks to the availability of online technology, are often spaced out farther from one another than ever before yet are also far more constantly connected: the…
Adams, D. (2012). How technology changed our workplace communications. Bit Rebels.
Retrieved from: http://www.bitrebels.com/lifestyle/technology-changing-workplace-communication/
Kiisel, T. (2012). Gimme gimme: Millennials in the workplace. Forbes. Retrieved from:
The purpose of effective communication is to co-ordinate efforts towards achieving team goals, enhancing quality of meetings for information to be shared, decisions collectively made, and for there to be shared understanding about the tasks to be performed. A necessary component of team work is establishing shared meaning of the work, and appropriate means of delivering high quality consumer care (Borrill et.al, 2000).
Effective healthcare centers heavily rely on effective communication for them to live up to their missions. Productivity at the workplace improves when information flawlessly flows from one level to another. It leads to more tasks completed, consequently leading to the fulfillment of goals. In the workplace too, effective communication usually has a positive effect on employee performance through increased morale, higher retention rates and the overall productivity at the workplace. According to Aramyan (2015), it also leads to reduced misunderstandings, increased empowerment and truthfulness, as well as…
The slaughtering of cows is forbidden by law (Potpourri, 2009).
It is clear that when he made the "don't have a cow" comment, John Smith was not aware of the status of cows in Indian culture -- or he temporarily forgot about it. This situation is the perfect example as to how can different cultural values impede communication. Instead of focusing on the promotional campaign -- the core of the first dispute -- the two parties became engaged in a more intense dispute which prevented them from addressing the work related matter on the table. In a theoretical formulation, the conflict aroused as Smith failed to obey one of the most important rules of intercultural communication -- that of being aware of and respecting the cultural symbols and values of his culturally diverse colleagues (Hahn, 2009). Within the workplace, the effects were those of accentuated conflicts and tensions, as well…
Hahn, M., 2009, Ten Commandments of Intercultural Communication, http://ezinearticles.com/?Ten-Commandments-of-Intercultural-Communication&id=120247 last accessed on August 21, 2009
Harris, M., 2009, Intercultural Communication in the Workplace, http://www.associatedcontent.com/article/1714083/intercultural_communication_in_the.html?cat=9 last accessed on August 21, 2009
Potpourri, K., 2009, Indian Culture Q&a, http://www.kamat.com/indica/culture/holy-cow.htm last accessed on August 21, 2009
Open communications is a concept that forms the central nerve of the entire communication system within many contemporary organizations. Open communication is considered the virtue of the employees and the management within an organization to effectively share information about the company with trust to each other and also allow the customers to have access to the information if there is need for this (Kristina G. & Sanchez Y., 2005). The deliberate sharing of information, some of which could be sensitive, must be supported by the management who will also participate in the communication process. There are different platforms that organizations can share information like the social network and the regular meetings, at time through teleconferencing and video link, that are held for employees to have a time to share their concerns and also to ask the management questions. There are several benefits that come with the embracing…
Business Knowledge Sources, (2014). How to create an open line of communication between you and your employees. Retrieved November 29, 2012 from http://www.businessknowledgesource.com/blog/how_to_create_an_open_line_of_communication_between_you_and_your_employees_025159.html
Hahn L.K., et.al, (n.d). Survey of Communication Study: Organizational Communication. Retrieved November 29, 2012 from http://www.saylor.org/site/wp-content/uploads/2013/02/BUS209-6.1.1-OrganizationalCommunication.pdf
Johnson R., (2008). What Are the Benefits of Effective Communication in the Workplace? Retrieved November 29, 2012 from http://smallbusiness.chron.com/benefits-effective-communication-workplace-20198.html
Kristina G. & Sanchez Y., (2005). Workplace Communication. Retrieved November 29, 2012 from http://tawanmandi.org.af/knowledge-portal/Media/Workplace_communication_chapter_in_communications.pdf
Diversity in the Workplace
The increase in globalization has resulted in greater levels of interaction of individuals from diverse cultures and beliefs than ever before in the history of the world. As noted in the work of Green, Lopez, Wysocki and Kepner (2002) "People no longer live and work in an insular marketplace; they are now part of a worldwide economy with competition coming from nearly every continent." (p.1) Diversity is defined as "The variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity, and other characteristics." (University of California, San Francisco, 2012, p.1)
Challenges, arriers, and enefits to Workplace Diversity
The Multicultural Advantage website reports that there are specific barriers and challenges to workplace diversity and that these are inclusive of: (1) communication; (2) resistance to change; (3) Implementation of diversity in the workplace policies;…
1. A Diverse Workforce Is Integral to a Strong Economy. Center for American Progress. Retrieved from: http://www.americanprogress.org/issues/labor/news/2012/07/12/11900/the-top-10-economic-facts-of-diversity-in-the-workplace/
2. Andrade, R. And Rivera, A. (2012) Developing a Diversity-Patent Workforce: The UA Libraries' Experience. Journal of Library Administration. 51:7-8, 692-727
3. Best Practices in Achieving Workforce Diversity (2010) U.S. Department of Commerce. Retrieved from: http://govinfo.library.unt.edu/npr/library/workforce-diversity.pdf
4. DuPont, K. (1999) Handling Diversity in the Workplace; Communication is the Key. American Media, Inc. Retrieved from: http://www.ars.usda.gov/SP2UserFiles/ad_hoc/54400000NewEmployeeResources/Handling%20Diversity%20in%20the%20Workplace.pdf
Effective Communication in the Workplace
"Workplace communication" is information transmission between two people or two groups within a company. It may be in the form of text messages, emails, notes, voicemails, and so forth. Effective communication is truly essential as organizations cannot thrive, and might even end up collapsing, without it. Expecting all employees to develop excellent communication skills is an unrealistic goal, However, several tactics exist to improve external and internal workplace communication (CM Learning, 2013).
Personal Experience of Effective Communication in a Business Environment
I hold a traffic supervisor's post at Kmart, and my duty is working with applications for ensuring product delivery to every Kmart store located in Northeastern USA. I recall an incident that took place when a retail store manager emailed me requesting for some product on a particular Wednesday evening, expecting delivery the very next day, which wasn't possible easily. Thus, the on-duty supervisor…
CRM Learning. (2013, August 25). How Good Workplace Communication Improves Employee Morale. Retrieved from CRM Learning: http://www.crmlearning.com/blog/index.php/2013/08/communication-improves-employee-morale/
Rittiman, E. (2015, February 12). Make Yourself Indispensable -- 5 Workplace Communication Strategies. Retrieved from Colorado State University-Global Campus: https://csuglobal.edu/blog/make-indispensable-5-workplace-communication-strategies
Privacy in the Workplace
The importance of privacy has risen over the years and its handling has become extremely crucial lately. Defaulting organisations have been faced with serious legal actions and thus, companies have taken a higher interest in the conversations of their workforce. However, this effort of the employer aimed at monitoring the activities of workers isn't as smooth as it should be due to the right of the employee to personal privacy.
The right of the workers to workplace privacy has caused several court cases recently, mostly due to the digital revolution of business communication i.e. emails, memos etc. Technological developments have made it possible for all form of digital communication as well as Internet use in the workplace to be placed under surveillance. Although employees have their reservations about this, the employers are protected by the law. However, other actions of the workers like confidential discussions and…
Cox, S., Goette, T., & Young, D. (2005). Workplace Surveillance and Employee Privacy: Implementing an Effective Computer Use Policy. Communications of the IIMA.
Muhl, C., (2003). Workplace e-mail and Internet use; employees and employers beware. Monthly Labor Review. 2, 36-45.
Smith, D., & Burg, J. (2012). What Are the Limits of Employee Privacy? Retrieved from GP Solo: http://www.americanbar.org/publications/gp_solo/2012/november_december2012privacyandconfidentiality/what_are_limits_employee_privacy.html
Effective Communication in the Workplace
Communication is critical to successful organizational performance. The process of change occurs within organizations while advancing on communication against the essentials of effectively implementing change. In most cases, the supervisors and employees have problems in addressing communication issues in modern organizations as change are not always affected as planned. Ineffective communication between supervisors and employees report negative impacts in the manner that organizations function.
Supervisors and employees are mostly inclined towards evaluating effective change communication together with other levels of readiness while employees feel appellant to the changes (McIntosh & Luecke, 2008). The competing levels of conceptualizations for constituents show effective change communication with frameworks for sustained projects. The work also offers substantive goal setting levels through a notion of detailed goal setting. The suggestions also focus on the organizational schedules with normative operations. Various goals for supervisors and employees defined the extent to which…
Chapman, G. D., & White, P. E. (2012). The five Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People. New York: Moody Publishers.
Chevalier, R. (2007). A Manager's Guide to Improving Workplace Performance. New York: AMACOM Div American Management Assn.
McIntosh, P., & Luecke, R. A. (2008). Interpersonal Communication Skills in the Workplace: EBook Edition. New York: AMACOM Div American Management Assn.
Mosley, D., Mosley, D. Jr., & Pietri, P. (2010). Supervisory Management. New York: Cengage Learning.
Technology / Privacy / orkplace
There is a rapidly increasing use of technological monitoring in the workplace, and while technology in general has been highly beneficial to companies, the use of some technologies has raised privacy and ethical concerns among employees. This paper reviews the available literature when it comes to workplace monitoring of employees and the ethical implications of that monitoring.
Is Privacy in the orkplace a Dying Notion?
The right to privacy is a nice idea, and in some instances and circumstances in the United States an individual can reasonably expect to have his or her privacy respected. ebsites, for example, notify users frequently that their privacy is important and it is being protected. However, when it comes to the workplace, in an age of increased reliance on electronic technology, management has been able to "…monitor virtually all workplace communications" that employees have access to.
Findlaw asserts that…
Davidson College. (2002). Descriptions of Ethical Theories and Principles. Retrieved March 8, 2015, from http://www.bio.davidson.edu .
Esikot, I.F. (2012). Globalization vs. Relativism: The Imperative of a Universal Ethics.
Journal of Politics and Law, 5(4), 129-134.
Internet Encyclopedia of Philosophy. (2010). Consequentialism. Retrieved March 8, 2015,
communications in a business setting compromise the work of that business, a solution must be found for the benefit of the company and of all who work there. Problems can arise when employees whose tasks require written communications skills are deficient in those skills. Problems can arise also when employees are expected to both understand and explain matters verbally and nonverbally.
The cure for the first problem could be as simple as sending the employee in question for writing instruction.
The cure for the second is, however, much less straightforward. The problem might arise because of the use, or misuse, of strategic ambiguity either by the employee exhibiting the problem, or by managers and colleagues who deal with her. Or it might be caused by an unrecognized personal problem of the employee, for example, a drinking/drugs problem or a cognitive disability of short or long duration. This paper looks at…
Ames, Genevieve M., Joel W. Grube, and Roland S. Moore. 'The relationship of drinking and hangovers to workplace problems: an empirical study." Journal of Studies on Alcohol 58, no. 1 (1997): 37+.
Cooper, Lynn O. "Listening competency in the workplace: a model for training." Business Communication Quarterly 60, no. 4 (1997): 75+.
Crombie, Winifred, and Helen Samujh. "Negative messages as strategic communication: a case study of a New Zealand company's annual executive letter." The Journal of Business Communication 36, no. 3 (1999): 229.
Krider, Diane S., and Peter G. Ross. "The experiences of women in a public relations firm: a phenomenological explication." The Journal of Business Communication 34, no. 4 (1997): 437+.
Bridging the Gap
(Between Communication Styles)
In Management in Two Cultures, author Eva S. Kras discusses many differences between Mexican and U.S. cultures and their effects on business dealings. She describes differences in cultural values, customs, and attitudes that lead to misunderstandings when the two countries meet in the workplace. Perhaps most significant are communication styles, which are learned by socialization in childhood and so habitual to both cultures that they almost go unnoticed. The work of Deborah Tannen (1995) on feminine and masculine communication styles is helpful as a way to look at differences in the communication styles of Mexicans and Americans.
Tannen argues that American girls and boys are socialized so differently, they almost grow up in two different cultures. Socialization begins at birth. For example, when we hold baby girls, we position them so that they can see directly into our faces as we talk to them.…
Kras, E.S. (1995). Management in two cultures: Bridging the gap between U.S. And Mexican managers. Yarmouth, ME: Intercultural Press.
Tannen, D. (1995). Talking from 9 to 5. New York: HarperCollins.
hether or not a man shaves, and general grooming patterns including smells can reveal a lot about a person's lifestyle, the message they are trying to send about themselves, and the impression they are trying to make on others.
2. Office arrangements can have a direct bearing on the ways people interact and communicate. The office divided into cubicles with low walls allows coworkers to interact verbally and nonverbally, such as through eye contact, smiles, or waves. Such an office gives off a general impression of being social, encouraging interactions between employees during and after work. Other offices with regular walls dividing cubicles or with separate rooms promote a more independent working environment in which socializing or communicating with coworkers is discouraged. Especially when doors are kept closed, coworkers will not feel encouraged to socialize after work or even during the work day. However, favorable impressions with regard to professionalism…
Exploring Nonverbal Communication." Retrieved Sept 29, 2006 at http://nonverbal.ucsc.edu
communication and information technologies that help e-commerce firms to perform work in a virtual work environment. The paper adopts the approach of a consultant tasked with performing SWOT analysis of Amazon. Based on the SWOT analysis of Amazon, the report recommends that the company should adopt DIVA, a group-ware communication and collaboration tool proposed by Sohlenkamp and Chwelos (1994). The model will help Amazon compete with the new e-commerce firms such as Boxed®. The wholesale competitor has efficiently used communication and information technology tools to create a niche in the market.
New communication system: Impact on e-commerce and business communication
Businesses increasingly provide telecommuting facility for their employees. To effectuate this working design, internet and intranet are used as communication sources. To communicate through web-based applications and systems, employees require effective communication skills both formal and informal. The remote working model requires that employees collaborate with the employer through reliable…
Cascio, W.F. (2000). Managing a virtual workplace. The Academy of Management Executive, 14(3), 81-90.
Mims, C. (2013, Nov). How 10 people built a competitor to Amazon.com for $1 million-in 90 days. QUARTZ. Retrieved from: http://qz.com/149811/how-10-people-built-a-competitor-to-amazon-com-for-1-million-in-90-days/
Sohlenkamp, M., & Chwelos, G. (1994, October). Integrating communication, cooperation, and awareness: the DIVA virtual office environment. In Proceedings of the 1994 ACM conference on Computer supported cooperative work (pp. 331-343). ACM. Retrieved from: http://pdf.aminer.org/000/121/938/integrating_communication_cooperation_and_awareness_the_diva_virtual_office_environment.pdf
Skilss in Interpersonal, Group and Organizational Communications
The objective of this study is to examine interpersonal communication and spoken skills. This work will examine communication skills using the theories of Pragmatic Perspective, Psychological Perspective, Social Constructionist, and social responsibility theory. Trenholm (2008) states that communication "is very important to everyone. One form of communication that occurs among individuals is known as interpersonal communication. Interpersonal communication is a term "reserved for two-person, face-to-face interaction and is often used interchangeably with the term dyadic communication."
Interpersonal Communication: Speaking and Listening Skills
Interpersonal communication can be understood as the interaction that takes place between individuals and concerns the deliver and receipt of information or a message. Involved in interpersonal communication are listening as well as nonverbal forms of communication and speaking. Listening is the capacity to both understand and provide appropriate response to what others are saying. Listening requires the evaluation of what…
Pearce, WB (nd) Communication and Social Construction: Claiming our Birthright. pp. 33-56 in Wendy Leeds-Hurwitz and Gloria Galanes (Eds). Socially Constructing Communication. Cresskill, N.J.: Hampton Press. 2009.
Ramaraju, S. (nd) Psychological Perspective: Interpersonal Communication. Journal of Arts, Science and Commerce. Retrieved from: http://www.researchersworld.com/vol3/issue4/vol3_issue4_2/Paper_09.pdf
Suresh, K. (nd) Theories of Communication CHAPTER 2: Retrieved from: http://www.peoi.org/Courses/Coursesch/mass/mass2.html
Tips for Communication Skills with Groups. About Leaders. Retrieved from: http://www.aboutleaders.com/tips-for-communication-skills-with-groups/