1 Quality Improvement Read Chick n Gravy Dinner Line Explain analysis related principles 200 words Chick n Gravy Dinner Line CASE The operations manager a firm produces frozen dinners received numerous complaints supermarkets firms Chick n Gravy dinners

Length:  2 pages (656 words) | Sources:  2  | Subject:  Business - Operations | Type: Essay | Paper: #34529858 | Author:  

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Quality Improvement:  Chick-n-Gravy Dinner Line

The case study at hand deals with complaints being lodged against a product line,  Chick-n-Gravy Dinners that are sold within a specific chain of restaurants. Upon initial investigation into the complaints, the firm was able to pinpoint that many of the complaints centered upon five product defects: under-filled packages, a missing item, spills/mixed items, unacceptable taste, and improperly sealed packages. In order to begin to remedy the problem, a selection of dinners was pulled at random and opened, and the results showed that nearly all of the 800 dinners pulled included one or more of the aforementioned quality issues.

In a situation such as this, it becomes apparent that the quality of the product line is not, and has likely never been, the biggest priority for the firm. Instead, quantity, not quality appears to have been the focus. In this case, as nearly the entire batch of random samples pulled had a problem, the recommendation to the firm s manager should be that the product line be pulled until the mechanical glitches during packaging can be remedied.

Additionally, such lacking quality control has the capacity to become a safety hazard and not merely…[continue]



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APA Citation

"1 Quality Improvement Read Chick N Gravy Dinner Line Explain Analysis Related Principles 200 Words Chick N Gravy Dinner Line CASE The Operations Manager A Firm Produces Frozen Dinners Received Numerous Complaints Supermarkets Firms Chick N Gravy Dinners" (2012, March 07) Retrieved September 1, 2014, from http://www.paperdue.com/essay/1-Quality-Improvement-Read-Chick-n-Gravy-78424

MLA Citation

"1 Quality Improvement Read Chick N Gravy Dinner Line Explain Analysis Related Principles 200 Words Chick N Gravy Dinner Line CASE The Operations Manager A Firm Produces Frozen Dinners Received Numerous Complaints Supermarkets Firms Chick N Gravy Dinners" 07 March 2012. Web.1 September. 2014. <http://www.paperdue.com/essay/1-Quality-Improvement-Read-Chick-n-Gravy-78424>

CHICAGO Citation

"1 Quality Improvement Read Chick N Gravy Dinner Line Explain Analysis Related Principles 200 Words Chick N Gravy Dinner Line CASE The Operations Manager A Firm Produces Frozen Dinners Received Numerous Complaints Supermarkets Firms Chick N Gravy Dinners", 07 March 2012, Accessed.1 September. 2014, http://www.paperdue.com/essay/1-Quality-Improvement-Read-Chick-n-Gravy-78424