1 Quality Improvement Read Chick n Gravy Dinner Line Explain analysis related principles 200 words Chick n Gravy Dinner Line CASE The operations manager a firm produces frozen dinners received numerous complaints 'supermarkets firms Chick n Gravy dinners

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To deal with this issue, a trade-in program has been suggested that will allow customers to replace malfunctioning models with new ones. This, the company hopes, will not only remedy complaints, but foster a sense of loyalty to the company s customers. However, certain members of the staff believe that the problem could be fixed solely with improved inspection and increased operations management.

In this case, it appears that increased operations management within the company would be the right way to go, even if it took time and money. With a decline in sales and a decline in production costs, the success of this company will now fall into the quality of its products. Especially in dealing with the competitive nature of toy companies, should a product not be adequate in the eyes of the consumer, consumers will move on  not taking advantage of trade in programs, but essentially trading in Toys, Inc. all together for a new company to purchase from. The toy industry has always faced an unpredictably buying public, and poor operations management will do nothing but threaten this consumption further (Johnson, 2001, p.106). Focus on  technology, quality, operations, product turnover, and supply lines, need to be the focus, rather than short-term fixes (Johnson, 2001, p.107). This is the only way the company will succeed in the long-run.

References

Hurst, W., Reynolds, E. Schueler, G., and Tybor, P. (2010). Quality control: a model

program for the food industry. University of Georgia Colleges of Agricultural and Environmental Sciences & Family Consumer Sciences. Web. Retrieved from: http://athenaeum.libs.uga.edu/bitstream/handle/10724/12251/B997.pdf?sequence=1 [Accessed on 7 March 2012].

Johnson, M. (2001). Learning from toys: lessons in managing supply chain risk from the

toy industry. California Management Review, 43.3: pp. 106-124. Web. Retrieved from: LexisNexis Database. [Accessed on 7 March 2012].[continue]

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"1 Quality Improvement Read Chick N Gravy Dinner Line Explain Analysis Related Principles 200 Words Chick N Gravy Dinner Line CASE The Operations Manager A Firm Produces Frozen Dinners Received Numerous Complaints 'supermarkets Firms Chick N Gravy Dinners" (2012, March 07) Retrieved September 1, 2015, from http://www.paperdue.com/essay/1-quality-improvement-read-chick-n-gravy-78424

"1 Quality Improvement Read Chick N Gravy Dinner Line Explain Analysis Related Principles 200 Words Chick N Gravy Dinner Line CASE The Operations Manager A Firm Produces Frozen Dinners Received Numerous Complaints 'supermarkets Firms Chick N Gravy Dinners" 07 March 2012. Web.1 September. 2015. <http://www.paperdue.com/essay/1-quality-improvement-read-chick-n-gravy-78424>

"1 Quality Improvement Read Chick N Gravy Dinner Line Explain Analysis Related Principles 200 Words Chick N Gravy Dinner Line CASE The Operations Manager A Firm Produces Frozen Dinners Received Numerous Complaints 'supermarkets Firms Chick N Gravy Dinners", 07 March 2012, Accessed.1 September. 2015, http://www.paperdue.com/essay/1-quality-improvement-read-chick-n-gravy-78424

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