Verified Document

Role Of Managing Technology In Research Paper

Having identified the needs of the call center, mapping the required technologies ensures that mechanisms are in place to meet these needs. Using technology road mapping, the call center is able to plan and coordinate any technological developments. This way any technology developments will have a specific purpose, and unnecessary developments can be avoided. This will save the call center revenue as only required technologies will be developed. Mapping technologies also assists in identifying technologies that have become obsolete. Obsolete technologies could be costing the call center in terms of profits as their maintenance and support does not contribute to the call center's performance. Obsolete technologies, or technologies that are not been used would then be removed, and only required and relevant technologies would be used within the call center.

Conclusion

Call centers all over the world require the same technological management. Technologies used within a call center are aimed at improving the call center's productivity and delivery of service. The technologies are also needed for improving the call center's proficiency. Managing these technologies is vital for any call center. This is because the...

Technologies are changing quite fast, and there is need for a call center to monitor these changes. Technology management provides the call center with the opportunity to monitor its technologies, and future technologies.
References

Butler, D.L. (2004). Bottom-Line Call Center Management. Abingdon, Oxon OX14 4SB: Taylor & Francis.

Loader, D., & Biggs, G. (2002). Managing technology in the operations function [electronic resource]. Oxford, UK: Butterworth-Heinemann.

Maizlish, B., & Handler, R. (2010). It (Information Technology) Portfolio Management Step-by-Step: Unlocking the Business Value of Technology. Hoboken, NJ: Wiley.

Millett, S.M., & Honton, E.J. (1991). A manager's guide to technology forecasting and strategy analysis methods. Columbus, OH: Battelle Press.

Shane, S.A. (2008). Technology strategy for managers and entrepreneurs. Upper Saddle River, NJ: Pearson/Prentice Hall.

Sharp, D.E. (2003). Call Center Operation: Design, Operation, and Maintenance. Maryland Heights, MO 63043: Digital Press/Elsevier Science.

Sources used in this document:
References

Butler, D.L. (2004). Bottom-Line Call Center Management. Abingdon, Oxon OX14 4SB: Taylor & Francis.

Loader, D., & Biggs, G. (2002). Managing technology in the operations function [electronic resource]. Oxford, UK: Butterworth-Heinemann.

Maizlish, B., & Handler, R. (2010). It (Information Technology) Portfolio Management Step-by-Step: Unlocking the Business Value of Technology. Hoboken, NJ: Wiley.

Millett, S.M., & Honton, E.J. (1991). A manager's guide to technology forecasting and strategy analysis methods. Columbus, OH: Battelle Press.
Cite this Document:
Copy Bibliography Citation

Related Documents

Role of Technology in Corporate and Social
Words: 2557 Length: 7 Document Type: Essay

Role of Technology in Corporate and Social Responsibility Insider trading. The insider trading case that has become most prominent is that against Raj Rajaratnam who ran the hedgefund Galleon Group, and was charged along with his co-defendant, Danielle Chiesi, a former consultant with New Castle Funds, LLC ("Insider Trading," 2010). Rajaratnam was convicted of 14 counts of insider trading, which makes this case the largest scheme concocted by a hedge fund

Technology in Facilities Management the
Words: 1348 Length: 3 Document Type: Research Paper

A third real-life example are the pervasive Healthcare Information Systems (HIS) and Patient Information Management Systems (PIMS) that form the backbone of any healthcare facility. These are systems that capture all relevant patient demographic, treatment and health-related data in addition to showing the specific costs of treatment and profits as well (McGurkin, Hart, Millinghausen, 2006). In short, these systems form the basic financial structure of a healthcare systems. There are

Technology and Project Management There Has Been
Words: 662 Length: 2 Document Type: Essay

Technology and Project Management There has been steady development in technology over recent years and this does not look as if it is going to stop any time soon. Technology is still advancing and organizations are incorporating what technology has to offer. This helps them remain relevant and efficient in their activities. Project mangers have a major role to play when it comes to the life cycle of a project. Technology

Management Problems Dealing With Current
Words: 2860 Length: 10 Document Type: Term Paper

The World Bank model centers on a five-person team called the Performance Advisory Service or PAS (Yandrick 1995). PAS trains supervisors to analyze work performance and personality problems. The supervisor first determines if a skill deficiency is involved or there are personal and environmental factors. He does this by reviewing the employee's records in search of troubled behavioral patterns; consulting with work team leaders, colleagues and support staff in investigating

Technology for Students With Disabilities
Words: 3214 Length: 11 Document Type: Research Paper

These benefits arise because of implementing both assistive technologies and Information Communication technology (ICT). The implementation of technology in classrooms usually has benefits to both the disabled students as well as the teachers (Kirk, Gallagher, Coleman, & Anastasiow, 2012, p.240). The general benefits of use of assistive technologies and ICT in teaching students with learning disabilities include greater learner autonomy and unlocking hidden potential with those with communication difficulties.

Technology in Innovation the Role
Words: 608 Length: 2 Document Type: Research Paper

The cloud computing platform has also made it possible for companies to integrate their information technologies and services into a common strategy; a goal that had not been attainable in the past (Buttol, Buonamici, Naldesi, Rinaldi, Zamagni, Masoni, 2012). A second strategic technology that is driving a high level of innovation in organizations is mobility and the rise of mobile computing, incouding the latest generation of operating systems in this

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now