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It is the key ability that inspires those who follow a leader to create change and help organizations to be successful. Unfortunately trust is a lot harder to come by than competence, which is why so many people are merely managers and not leaders (Bennis and Goldsmith, 1997).
Trust within the workplace is the connection that keeps an organization together. If there is not trust among the employees then very little is meaningful and efficient work cannot be accomplished. If employees do not trust one another and do not trust management, a company can very quickly find themselves with trouble. In order to ensure that a constructive, confident workforce is continued within an organization, managers have to take practical steps to maintain trust in the workplace. An effective way in which managers can build and maintain organizational trust is to stress the importance of integrity. Integrity is essential in order for there to be trust within an organization. Employees have to believe that they can rely upon their co workers to come through when needed and know that they are not being deceived in any way. Management...
Generally people that are predictable are trusted. Leaders who are trusted often make themselves known and make their positions obvious to those who follow them. It is the ability to predict the outcomes of leadership with a high probability of success that generates and maintains trust and thus leads to success (Bennis and Goldsmith, 1997).
References
A Crisis in Leadership. (2009). Retrieved May 21, 2010, from Knol Web site:
http://knol.google.com/k/a-crisis-in-leadership#
Bennis, Warren and Goldsmith, Joan. (1997). Learning to Lead. New York: Basic Books.
Tips for Maintaining Employee Trust. (n.d.). Retrieved May 21, 2010, from Web site:
http://www.teambuildingtips.com/index2.php?option=com_content&do_pdf=1&id=250
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