Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Emotional Intelligence and Communication
The notion of emotional intelligence has been studied for long in the quest to understand human emotional behavior. Emotional Intelligence (EI) is said to be capacity, ability or skill to identify and asses and manage as well ones emotions, others' or that of a group. It is also one of the best ideas that ever happened to the business world as it adds efficiency in operations by boosting the understanding of the managers' self and those of his staff (Ace the case, 2010).
EI is tethered on the emotional empathy and attention to recognizing other moods of an individual and the management of the mood or control over emotions (Psychological Consult, 2011), which helps in understanding behavior of individuals.
Interpersonal communication involves sending and receiving information between two or more people with an aim of achieving the desired effect on the receiving party or parties.
There are three major types of interpersonal communication; dyadic communication (where two people are involved), public communication (where one speaks to a group large enough for an auditorium) and small group communication (where the audience is small and shares a common factor more often that...
The channels are the modes or the medium that the sender has chosen to use to send message from him to the receiver. Through these channels, one can effectively pass information to the targeted audience if they understand the basic EI of the person or the groups they are communicating with as seen below:
(a). Direct channels; these are the very obvious mediums that can easily be recognized by the receiver of the message and are widely under the control of the sender. Contained here are the verbal i.e. those that involve use of words, and the non-verbal i.e. those that do not use words but rather employ facial expressions, color, and controlled body motions like the control f traffic flow by the police. For such communication to be effective one must cohesively understand the EI of the audience or the receiver so as to be sure to use the language, choice of words, tone and signals that will efficiently pass the message intended. For instance when a counselor is offering his service to a father of two in his mid thirties he will tend to use the language geared towards leaving a legacy in the lives of others in a bid…
References
Ace the case, (2010). Glossary. http://www.acethecase.com/site/1438552/page/875389
Psychological Consult, (2011). Glossary. Retrieved March 13, 2011 from www.psychological-consult.com/resources/glossary.html
Self Growth, (2011). Definition: Interpersonal Communication. Retrieved March 13, 2011 from http://www.selfgrowth.com/articles/Definition_Interpersonal_Communication.html
Visual Emotion, (2011). Kinesics Training - Uncover Hidden Messages. Retrieved March 13,
2011 from http://www.kinesics.com/Video-Evaluation/services.html
In other words Emotional Intelligence means that the individual is capable of: (1) Accurately perceiving emotions in oneself and others; (2) Uses emotions to facilitate thinking; (3) Understands emotional meanings; and (4) Manages emotions well. This model is referred to as the 'ability' model of emotional intelligence. (Mayer & Salovey, 1997) DANIEL GOLEMAN-PERSONAL & SOCIAL COMPETENCE Daniel Goleman proposed the model of emotional intelligence based on the Personal and Social competencies
Emotional Intelligence in Organizations The term "emotional intelligence" refers to a person's ability to identify and regulate his own emotions, as well as the ability to identify and respond appropriately to the emotions of others. The notion that emotional intelligence is linked to professional and commercial success has been around since the 1930s, when psychologist Robert Thorndike coined the phrase "social intelligence," essentially referring to intrapersonal and interpersonal communication skills. In
Emotional Intelligence (EQ) Impacts Business Today The article discusses how emotional intelligence (EQ) impacts business today in light of its increased use in the modern business environment. The discussion begins with an evaluation of the concept of emotional intelligence and the reasons it was introduced by Daniel Goleman in 1998. This is followed by an evaluation of the difference between emotional intelligence and intelligence quotient and the use of the
Different leaders espouse differing styles of leadership. The managers in various organizations benefit from diverse approaches comprising transformational leadership, transactional leadership, enigmatic leadership, dictatorial leadership or visionary leadership (Esfahani and Soflu, 2011). In the contemporary, there is increased consideration regarding the role that quality relationships play in the workplace and how they can profit the organization. Emotional intelligence is delineated as the subsection of social intelligence that takes into account
Multigenerational Workforce Motivation Leadership Style Talent management and human resource management personnel have, been aware of the commercial value of creating and leveraging an all-encompassing, diverse workforce for several years. Recruitment and employee retention programs have focused on gender, ethnicity, race, recruitment and career development of veterans, disabled persons, etc. One can observe increased demands among corporate personnel, to include multigenerational diversity in their organizations. Talent and human resource managers have
Intelligence Testing Few concepts in psychology are more hotly debated than the idea of what constitutes human intelligence. The definition of intelligence has become part of current culture wars as well as an area of intense scientific debate. This paper examines one popular theory of intelligence, Howard Gardner's concept of 'multiple intelligences,' which has been proposed as an alternative to the theory of 'general intelligence,' or intelligence as a concept that