Human Services are essential for any organization to deal with critical challenges and evolve with the unique issues they are facing. Those organizations which have effective policies and procedures to deal with employee issues will be able to attract and retain the best talent. Human Services plays a critical part in understand what is happening and addressing these disparities. To fully understand how these challenges are dealt with requires focusing on: the practice setting, the main objectives of the program, selecting a research design, studying the sample, ethical considerations, how it will be measured, the validity of the threat, the use of the data from the evaluation and what was learned. Together, these different elements will illustrate the best way to design a program that responsive to the needs of stakeholders in the longer term.
Describe the practice setting where the proposed evaluation will take place. Include a discussion of the population served and program(s) provided
The practice setting is concentrating on a large corporation with 200 employees. They are providing technology related services to the private sector, non-profits and various levels of government. In general, most employees have specific skills that help to troubleshoot critical challenges with storing and retrieving large amounts of data on the company's cloud network. However, there are clear divisions between management and the staff. In this case, the management will dictate to employees' specific tasks and the way they want them to be achieved.
The population that will be served is the 200 employees. This is because there is an authoritarian style utilized to run the company. The different services that will be provided include: mediating disputes between management / staff members, employee benefits, performance evaluations and adjusting these programs for their different needs. The combination of these factors will have an impact on company's ability to prevent defections to other firms and retain key talent in the process.
Identify and analyze the main objectives of the program. Evaluate if these objectives are good. If they are, describe what makes them good. If they are not "good," identify what could be done to make them good.
The main objectives of the program are: to focus on meeting the needs of employees, help managers to understand how certain practices are creating disputes, effectively troubleshoot / mediate any disagreement between executives / staff members, training / hiring new people and adjusting to the continuing needs of employees. These areas are effective, as they offer a general approach for addressing issues impacting personnel. This is helps the company to address critical disputes and become more responsive to the needs of stakeholders.
To improve upon them a new approach must be taken. This requires conducting annual surveys among employees and managers about how to enhance the services provided. During this process, they can identify critical areas and help the firm to avoid key challenges. At which point, specific programs and recommendations will be introduced to maintain a strong work environment inside the organization.
Select a research design that would be helpful to evaluate the effectiveness of this program. Explain why you chose that specific design.
A research design that would be effective in understanding the program is to utilize the mixed method approach. This is when other programs and services will be evaluated by objectively looking at different ideas on human resource management. These insights will provide a basic foundation of key trends and practices to adjust with changes inside the workplace. (Nagy, 2010)
A sample will be collected through evaluating the views of employees and managers in an annual survey. These insights can be compared with the information that was uncovered earlier to determine critical challenges and create solutions for addressing them. The mixed methodology was selected, as it will help to maintain objectivity and understand which techniques are effective for competing firms. (Nagy, 2010)
How will you determine the study sample for your research design?
The study sample will be determined by dividing employees and managers into two separate groups. In this case, the differences between them will help to determine where critical challenges exist and how this impacts morale. Once this happens, is the point specific procedures will be utilized to deal with these issues before they become more pronounced. (Nagy, 2010)
Discuss any ethical considerations with regard to the participants, such as how you will keep the information confidential, protect the client, etc.
The information will be kept confidential by only asking if the person is an employee / manager, their age, department and how long they have been with the firm. These areas will enable them to provide more honest answers about what is happening and the lasting impacts it is having on them. Any responses will kept under strict lock and key inside Human Services files. The only people who will have access to them are those within the department and the board of directors. The basic idea is to protect the integrity of the process through ensuring that there is no retribution directed at anyone offering honest assessments about the work environment.
Explain how you will measure client progress. Do online research to determine one or two measurement scales that would be helpful for your research design.
The client's response will be measured by focusing on two different scales. These include: nominal and ordinal approaches. The nominal approach is looking at various pieces of data by placing them into specific categories. The main idea is to understand which variables will have the greatest impact on stakeholders and respond to the most critical issues. This will ensure that the department is able to deal with key challenges early. ("Measurement Scales," 2013)
The ordinal approach will rank the different responses in categories of importance using a scale from 1 to 5. During this process, there will be an emphasis on establishing the mean and order of correlation. These factors will have an influence on the process by illustrating which issues need to be addressed by the department in contrast with other areas. The combination of these techniques will enable personnel to effectively determine the most critical challenges that could negative influence the working environment. ("Measurement Scales," 2013)
Determine any threats to validity related to your research design.
The biggest threat to the validity of the research is losing objectivity. This can occur with personnel from within the department sharing their insights among supervisors or employees early. These areas are challenging, as they will make it difficult to introduce long-term changes that will have a positive impact on stakeholders. (Drapeau, 2002)
A good example of this can be seen with insights from Drapeau (2002) who said, "Subjectivity in research is a topic that has led more than once too much discussion and to many debates. For quantitative researchers, it is -and rightfully so- a variable needing to be controlled. In mixed method studies, the answer does not appear to be as simple. Some suggest maintaining subjectivity at a near zero level by sticking to the text which is analyzed. Thus, establishing a clear connection between qualitative and quantitative research through a search for objectivity and a near-positivist perspective is critical. On the other hand, many researchers suggest making use of subjectivity and drawing on one's inner experience in order to better understand the subject of a study. For them, distancing themselves from the subject through the use of standardized or semi-standardized methods only keeps the subject at a distance. Unfortunately, such attempts also present certain risks such as projection on behalf of the researcher, limitations due to the researcher's own blind spots, and a sometimes unclear demarcation between what belongs to subjectivity and what belongs to delusions." (Drapeau, 2002)
These insights are showing how subjectivity could have a negative impact on personnel. The key is to have procedures in place that prevent any information from being released to unauthorized individuals and enable everyone to maintain a sense of neutrality throughout the entire process. Once this takes place, is when it will be more effective in understanding and addressing key challenges.
Discuss how you would use data from the evaluation to inform your practice.
The data from the evaluation will be used to comprehend what issues need to be dealt with right away and establish procedures for preventing them in the future. This will enable Human Services to serve as a go between in preventing the work environment from having a toxic atmosphere. At the same time, the suggestions on how to improve the benefits provided to employees will enable the firm to maintain its competitive edge. This is because competitors will try to lure talent away from the organization by providing them with more. The problem is that these issues will become more pronounced through failing to understand what they have to offer and matching them. If this kind of approach is used, the firm will be responsive to the needs of stakeholders and ensure that the best employees continue to work for the organization over the long-term.