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The potential of the Internet has been acknowledged by UPS and the company has made a commitment to enable global commerce via the Internet. This challenge and the changing needs in terms of customer due to the e-business evolution has UPS looking a variety of business solutions.
Analysis
Present systems and services are as follows:
1. UPS e-Ventures: A "corporate incubator for UPS that "explores ideas and takes the great ones and makes them reality. UPS e-Ventures does the research and development, tests and launches ideas and places products as well as services into place. Finally UPS e-Ventures manages the supply chain from the warehouse to transit. The stated objectives of UPS e-Ventures are:
Helps companies put the "E" in their businesses
Identify and rapidly develop entirely new businesses related to supply chain management and e-commerce.
Provides complete, end-to-end business solutions for the rapid, low-cost launch of e-commerce startups.
Create UPS's electronic commerce strategy for providing technology solutions to integrate the UPS global enterprise into the business processes of UPS customers.
2. E-Commerce Solutions: Assist companies in competing and winning in the marketplace through improvement of operations, decrease of costs, increases in sales and facilitation of communication with customers, partners and employees.
3. UPS Online Tools: UPS Tracking, UPS Signature Tracking, UPS Rates and Service Selections, UPS Address Validation, UPS Time in Transit, UPS Document Exchange, UPS Internet Shipping, E-Commerce Service Providers.
The UPS Logistics center is based in Atlanta, Georgia and "Provides integrated and end-to-end supply chain management services to e-commerce businesses. The Order Management System (OMS) is provided as an option for businesses that require a "more complex distribution solution like active management of more sophisticated orders through disciplined...
OMS allows businesses to:
Direct the processing of each individual line in an order
Make changes to orders or individual lines after submission
Schedule shipments in advance with assurance they will be shipped in accordance with scheduling.
Deliver individual lines in a single order to multiple coassignees, or ship them out on separate dates.
Actively manage orders for products that is temporarily out of stock.
Ensure that orders are filled with chosen product and sequenced correctly.
Capture unique identifying detail on each item shipped out.
Recommendations
Recommendations of this study are that UPS expand their leadership in the Core Domestic Business and continue International expansion. Further the provision of comprehensive logistics and financial solutions are important since the market is cited for a potential growth of 145 to 20 5 annually. This infers that UPS should focus on the it end of the business in serving customers and as well leveraging the leading-edge technological and E-Commerce advantage is vital for the company.
It has been predicted by Forrester Research that the e-commerce business will grow to over $3.2 trillion globally therefore strategic acquisitions should continue in building a global grand and in enhancement of technological capabilities and geared toward lower costs. Further the expansion of the geographic presence of UPS should be in focus. It has opened new possibilities in the evolution of business models and in the creation of new ones with the impact of it demanding consideration by companies that operate on a global basis in gaining a competitive edge. (Alghalith, 2005)
References
Algahalith, Nabil (2005) led "Competing with it: The UPS Case" Journal of American Academy of Business, Cambridge in September 2005 Volume 7 Number 2,.
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