Interpersonal Communication How Can Email Communication Affect Term Paper

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Interpersonal Communication How Can Email Communication Affect Your Business? Ed. Chris McClean: Internet Consultant. Pertinent Information: Interpersonal Communication Articles. March 28, 2004. 28 Mar. 2004 http://www.pertinent.com/articles/communication/chrisCom1.asp.

In his interpersonal communication article "How Can Email Communication Affect Your Business?" Chris McClean attempts to help current and potential business owners, business partners, employees and customers to be careful in how they use or abuse email. McClean shares a personal anecdote about how he once almost made a negative assumption about an entire business entity based solely on a response from that organization to an email he had sent to them. Conveniently, the story in the article has a happy ending because both he and the company rectified the situation by sending apologetic emails to each other. However, McClean does point out that there are those individuals who are out there in cyber land that may not use an apology to 'right' a misrepresented or negatively interpreted email situation. Mclean also uses the article to show that business people using email may be limited in how they can interject personal feelings into electronic messages. One solution he proposes is to use "emoticons" to make email messaging more like face-to-face communication. Overall, the interpersonal communication article is an attempt...

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Although the internet is a wide open sea of information aimed at no one and everyone, this particular article appears to have a specific audience because it is directed towards those in the business community. "Email is now one of the fastest ways to gain or lose potential customers because of its ability to deliver information fast to an enormous amount of people." (Mclean, Chris) McClean implies that business emails have the potential to be both positive and negative. This entails that anyone writing a business related email or may be replying to a received business related email should take into consideration the potential for harming the overall opinion or image of a company receiving those emails.
The article points out that a company could suffer repercussions when sending out email that may offend. Although McClean is very clear to point out that he is not a potential hacker, he makes reference to those in the cyber world who once offended may retaliate to some perceived insult by hacking or destroying a company's web site. "Be careful, there are many vindictive people who will reply to brashness by breaking into your entire site and demonstrating…

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References Anon. Communication. Retrieved from http://www.communication-type.com/ Barker, L. & Edwards, R. (1980). Intrapersonal Communication. Dubuque, IA: Gorsuch Scarisbrick. Blanford, Roxanne. Paul Watzlawick's First Axiom of Communication: One Cannot Not Communicate. Retrieved from http://self-awareness.suite101.com/article.cfm/paul_watzlawicks_first_axiom_of_communication. Greene, G. (1996). Communication Theory and Social Work Treatment. In Turner, F.J. (Ed.), Social Work Treatment: Interlocking Theoretical Approaches (pp. 116-145). New York: Simon and Shuster. 1996. Hargie, O. & Dickson, D. (2004). Skilled Interpersonal Communication: Research, Theory, and Practice. New York: