Management of Technology for Microsoft's Term Paper

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. The mobile business market has seen significant of uptake of B2E (mobile sales-force and field service) solutions and Microsoft has the chance to develop its offerings around its acquisitions, adding mobile functionality. Microsoft partners with many application vendors across the board and moving too heavily into the application space would incense many. However, there is viability in developing a mid-market mobile application proposition, given the unconsolidated nature of offerings from operators, traditional ISVs, start-ups and mobile middleware players.


In the device OS market, as at desktop level and in the server-room, Linux clearly represents a threat to Microsoft, and one it expends much energy playing down. Although there has been little uptake of Linux to date specifically as an operating system for multimedia cell phones, there are many who are not keen to implement end-to-end Microsoft solutions. Linux will give these companies added freedom in choosing applications, middleware and infrastructure.

Symbian represents a huge threat for Microsoft, given user-experience. Symbian does not believe that the rumored prototypes including the Microsoft's SmartPhone development efforts with other cell phone manufacturers and providers is as viable a business model. The backing of all the major consumer-focused handset manufacturers for Symbian will mean that Microsoft faces a considerable uphill struggle in the consumer space to which a higher percentage of its Smartphone sales than anticipated may be relegated.

In the battle for developers, Microsoft's products currently face considerable challenge from J2ME platform and development efforts. The.Net Compact Framework has seen a limited degree of uptake to date but the mobile industry as a whole (particularly the consumer-facing side) tends towards supporting the Java development community.

Product Development Challenges for Microsoft

What is most significant as a challenge for Microsoft internally is making the necessary Web Services capable of supporting an aggressive Digital Rights Management (DRM) roadmap. The multimedia cell phone product development is easily accomplished with the assistance of Solectron and Flextronics, yet the addition of DRM and integration into a broader cellular phone enterprise network is critical. Figure 4 shows an example of the DRM roadmap Microsoft would need to keep in mind to drive content for the multimedia cell phone introduction.

Figure 4: Aligning with DRM Growth Is Critical to Microsoft' Success

Source: DataMonitor (2006)

At present Microsoft is pushing their SmartPhone platform over and above the breadth of DRM applications they need, and this is opening up significant opportunities for Symbian to continually gain share.

Mobile Solution Platform Strategic Factors: The Critical Link Globally

In addition to the need for DRM to manage content, Microsoft needs to extend their Server strategies to encompass and create a more robust mobile solution platform. Figure 5, Mobile Solution Platform Ecosystem, shows the need for having a business process centric approach to managing multimedia cell phone synchronization of content - a key requirement for the enterprise market.

Figure 5: Mobile Solution Platform Ecosystem Source: AMR Research (2006)

The following are the phases mobile solution providers are progressing through, and Microsoft must embrace a process-centric approach to Web Services and application development to succeed in this market. The phases of growth are defined here:

Phase 1 - Large enterprise management vendors will develop true 'mobile expertise', integrating mobile elements into their core solution offerings (as opposed to the point solutions they offer today). Phase 2 - Business process management (BPM) vendors will recognize that mobile solutions provide a considerable opportunity and look to add BPM elements to existing management solutions. As a result, business processes that utilize mobile technology may then be exposed, managed and manipulated as and when necessary in order to generate even greater cost savings and efficiencies. Phase 3 - Following BPM integration into management solutions, business activity monitoring (BAM) will start to play a role, so that enterprises may start to understand the dynamics of various parts of multiple processes.

Competitive Assessment of Mobile Solution Management Partners

Source: AMR Research (2005)

Market Segmentation

There are many approaches to defining the market for a multimedia cellular telephone, yet in the case of Microsoft the best approach is to focus on the use-based or life-style-based segmentation criteria defined in Table 5, Segmentation Definitions of Multimedia Cell Phone Content and Uses. This analysis is based on a series of competitive assessment and the collective research of Credit Suisse First Boston, Prudential Equity Group and the work completed by AMR Research (2005).

Table 5: Segmentation Definitions of Multimedia Cell Phone Content and Uses.

The following data shows that multimedia has a 276% market growth opportunity for multimedia, with mCommerce and LBS including Instant Messaging growing at over 100% compounded annually per year through 2010.

Global mobile content revenues





LBS, mCommerce and other services

Market Positioning Analysis

Using Dr. Michael Porter's Five Forces Analysis the following insights emerge from the Multimedia Cellular phone market. The key take-aways from this analysis point to digital content and the ability to quickly stream media and other advanced forms of high value content to multimedia cellular phones as critical. Convergence at the platform level is key.

Competitive Landscape and Analysis

The following is an analysis of the competitive landscape of providers that Microsoft will need to partner with in some cases, and compete with in others. Clearly the wins Microsoft has had in promoting its.Net platform will pay dividends as the company moves into the multimedia cell phone marketplace by first setting up a mobile solutions platform.

Microsoft's device operating system has the greatest potential lead relative to competitors including RIM (Blackberry) Symbian, and the enterprise platforms and mobile operating environments of Oracle, who is aiming at Service Lifecycle Management. Figure 6 shows a competitive analysis of the key competitors. Microsoft ands Palm dominate this competitive analysis completed by DataMonitor (2005).

Figure 6: Competitive Analysis of Enterprise Vendors entering the Multimedia Cell Phone Market


Ovum Research (2006) - Worldwide Multimedia Cell Phone Forecast.

Source: Credit Suisse First Boston Analysis of the Multimedia Cell Market (2006)

Flextronics (2006) - Annual Report and key investor5 briefing materials. Accessed from the Internet on November 29, 2006

IDC (2006) - Worldwide Multimedia Cell Phone Forecast. Framingham, MA. Published July, 2006.

AMR Research (2005) - Research Alert on Cellular Phone Costing and Forecast Alert. August 2005. Boston, MA

AMR Research (2006) - Costing and Forecasting of Ceullular Phone Market Development. January 2006. Boston, MA.

Gartner Group (2006) - Multimedia Cell Phones In the Enterprise. Research Alert. August 15. 20006.

DataMonitor (2005) - Report on Multimedia and TV on Cellular Phones, 2006. London, UK. April, 2005.


















Network Operator


EAI Vendors


Cap Gemini





724 Solutions








Collaborative mobility

Stage 1 1

Stage 2 1

Stage 3 1

Stage 4

Integrated mCommerce

Integrated Front End Applications

Vertically Integrated Solutions

Integrated Enterprise Applications

Packaged Front End Applications

General Business Applications

Bespoke Enterprise Applications


Extent of Integration







Managed Services/



Systems Integration /

Process Re-Engineering

Figure 3: Multimedia Cellular

Devices Roadmap

Location-based shopping, local information, linked to commerce: promotions, shopping, price comparisons, advertising/sponsoring, travel, ticketing, interactive maps, vehicle positioning, banking, brokerage.


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