When employees have a high level of ownership regarding an initiative, product or strategy they feel a higher level of control, and commit themselves at a more personal level to its success (Spector 1986). Microsoft's it department, in striving to be a responsive resource to the rest of the company, often relies on these internal reviews of new applications from the company to find new approaches to delivering higher levels

Abbott Laboratories Hansen Products Hansen Products is a New Zealand-based corporation that designs, manufactures and distributes over 1,000 products with distributors in 10 countries (Hansen Products, 2011). Hansen's business processes eventually outgrew its nine-year-old system of finance and multiple databases, so Hansen decided to update and integrate its company-wide systems with Microsoft Business Solutions' Axapta (Istart, 2011) as its ERP system. Axapta is listed among the Top Ten ERP programs (Top10ERP, 2011)

Combined Milk Products Pty. Ltd. (CMP) is an organization based in Victoria that was established in the year 1963 by Peter Frost. The company started out as a local milk processing business for the dairy farmers and has now developed into a mixed-product company with a gross value amounting to millions of dollars. The firm has a strong penetration in the Australian market and is an evolving exporter. Michael Johnson

Yet, from their operations it can be observed that the need for contingency is generally reduced as the company has the ability to succeed at mostly any endeavor. Nonetheless, in this time of a competition fiercer than ever and growing consumer demands, some of Microsoft's products have failed to generate the expected outcome. The most commonly used example in this sense was the operating system Windows '98, which replaced

66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications

Role-based ERP systems are critical for the siloed, highly inefficient architectures of legacy ERP systems to be made more relevant, contribute greater financial performance, and lead to higher levels of overall customer satisfaction. c. Purpose of the study The purpose the study is evaluate how enterprises who adopt role-based ERP system implementations are able to attain higher levels of financial and operations-based performance vs. those that rely on silo-based, more functionally