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The enforced smiling of Wal-Mart employees at taciturn German customers, and the fact that no one at the company realized "that American pillowcases are a different size than German" pillowcases, leaving Wal-Mart Germany "with a huge pile of pillowcases they couldn't sell to German customers" are examples of how an informed and nuanced cultural understanding of a nation is demanded to succeed in a global environment (Schaefer 2006).
On a more subtle level, diversity can create a more positive organizational culture by changing the dynamics of the workplace on a daily basis. Of course, almost all organizations say that they support diversity. But "clearly, there are often substantial differences between constructed 'espoused culture' and the real 'culture in use' -- that is, between the formal statements of senior management regarding organizational culture and the informal culture of various parts of the organization" (Trefry 2006: 6). A diverse workforce can inject an important dynamic of creativity and new thinking, and prevent an organization from growing stagnant. Different interpersonal styles can create a more balanced workplace culture. For example, although it is important not to...
A globalized workforce that is balanced in terms of ethnicity, gender, and talent can be an invaluable asset in communicating with customers -- equally as valuable as an efficient supply chain and value-enhancing operations management.
References
Schaefer, Louisa. (2006). World's biggest retailer closes shop in Germany. Deutsche World.
Retrieved May 21, 2011 at http://www.dw-world.de/dw/article/0%2C2144%2C2112746%2C00.html
Trefry, Mary. (2006). A double-edged sword: Organizational diversity.
International Journal of Business. Retrieved May 21, 2011 at http://www.allbusiness.com/company-activities-management/management-corporate-culture/13477475-1.html
Multicultural Workforce Multiculturalism is rapidly becoming the norm in today's business climate. Globalization has forced companies to begin marketing worldwide and the result is that companies must diversify their workforce in order to successfully compete on the world stage. Companies such as McDonald's, Coca-Cola, Google, General Motors and many more have all entered the globalization era by diversifying and creating a multicultural workforce. A multicultural workforce can mean different things to different
Outsourced employees should be limited to filling non-critical areas of need. They should be used to alleviate the load on regular employees, rather than to replace them. They will fill in non-essential positions, leaving full-time employees to fill the more sensitive security roles. Strategic planning will be an ongoing process, rather than a single event that is a part of the initial phases of the process. Security issues are constantly
Human Resource Management Book Review: The Management of a Multicultural Workforce Tayeb, Monir H. (1996) The Management of a Multicultural Workforce. London, England: John Wiley & Sons. Issues pertaining to diversity and cultural education that once used to be the sole province of major multinational corporations have now become central issues even in many small and medium-sized companies today. No company can take comfort in its currently enclosed organizational culture and simply assert
Multicultural Matrix and Analysis SOC/315 Version Criminal Justice Multicultural Matrix and Analysis Worksheet Instructions: Select and identify six groups in the left-hand column. Complete the matrix. Write a summary. Format references consistent with APA guidelines. Matrix What is the group's history in the United States? What is the group's population in the United States? What are some attitudes and customs people of this group may practice? What is something you admire about this group's people, lifestyle, or society? Sioux The Sioux is a group
... led me to suggest, as an alternative to assimilation, the value of being asimilao. IV. Reminders to Help Kim & Lyons (2003) report that games can be successfully used to instill and enhance individuals' abilities to succeed in a multicultural firm. Game playing possesses numerous characteristics which could enhance the learning of competencies areas of skills, attitudes and beliefs, and knowledge. Games which include low-risk potential can increase a sense of
Companies will need to look at regional and national differences, and draw on the similarities between countries to enhance their competitive advantages (Powell, 2005). It is clear that as company, like WTI grows globally, they will benefit from a multicultural workforce. They must put managerial, educational, and cultural proactiveness in place, which will not only improve their opportunities for greater worldwide competition, but by bringing establishing a multicultural workforce,