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¶ … build effective technology support team. Address issues personalities affect relationships technical staff. Format paper APA standards.
Personnel technology
In a rapidly changing IT community, the role of the people is often overlooked. For instance, the society will often marvel at the result of a technical process, yet will overlook the human effort involved in the creation of the respective end products and/or service.
While this perception is understandable and, to some degree, acceptable among the general society, it is unacceptable among the business field. Here, the IT firms continually rely on their staffs to develop the technologies that set the course of the world.
"Humans often represent the most important component of the information system and are chronically responsible for either the failure or the robustness of the information system. Organizations frequently seek to evaluate, select and employ a variety of controls so as to maintain a secure Information System. In order to have the best operational information system, you must appreciate humans as the most valuable information asset" (El-Harmel, 2009).
In such a setting, the creation of effective teams within companies is an essential process for the final success of the agency. Teams are powerful constructions within and without companies and they are defined by a series of traits which render them critical. For instance, teams combine and maximize the strengths and knowledge of all members, while supporting the further development of the members and as such minimizing the weaknesses of the team. Also, the teams recognize the diverse skills, experiences, knowledge and personal traits of the individuals and combine these in a means in which the organizational goals are best supported.
One necessary characteristic of a team is that for it to be an effective team, namely its ability to complete its assigned tasks in a quick manner, with the maximization of the positive results...
A great team is more than just a group of people working together every day. An effective team has members who pool their unique knowledge and talents to solve problems and work together toward a common goal" (Maddux and Wingfield, 2003).
As the importance of the effective teams is recognized and accepted, a question is being posed relative to the means in which the economic agents can go about in the creation of these effective teams. The researchers at the Ceridan Corporation have developed a twelve step program to creating effective teams. These steps are revealed below:
(1) The clarification of the common purpose and common goals of the team
(2) The clarification of the role each team member would play in the attainment of the pre-established common purpose
(3) The creation of a direct link between the team members and the end users of the team's product and/or service
(4) The generation of awareness regarding the occurrence of conflicts within the team
(5) The management of the conflicts incurred within the team, with emphasis on the following:
a. The ability and right of each party of the conflict to be given the possibility to explain their position
b. The creation of clear grounds on which the team members are able to state their position without being interrupted, mocked or rushed
c. The provision of encouragement to the team members to solve the arising conflicts, without the constant interference of the team leader.
(6) The division of tasks and responsibilities among the team members so that they each share their role in the attainment of the team's objectives
(7) The creation of a team setting in which the team members interact during meetings in a constructive…
References:
El-Harmel, M., 2009, Humans… the overlooked asset, SANS Institute, http://www.sans.org/reading_room/whitepapers/honors/humans-overlooked-asset_33257last accessed on July 12, 2012
Maddux, R.B., Wingfield, B., 2003, Team building: an exercise in leadership, 4th edition, Cengage Learning
Twelve ways to build an effective team, Ceridan Corporation, http://people.rice.edu/uploadedFiles/People/TEAMS/Twelve%20Ways%20to%20Build%20an%20Effective%20Team.pdf last accessed on July 12, 2012
Build an Effective Technology Support Team Preliminaries: Technology support has become a part of business especially the business that needs some customer support regarding their products. These range from consumer goods to service industries like banking. All these are a result of the growth in information technology and communication facilities. Information technology is changing so fast that applications are created for new business models on a daily basis. The competitive advantage an
Technology Support Building Effective Technology Support Teams: A Research Thesis The effectiveness of technology support teams depends on the ability to combine theoretical and contextual technology support (Harich, 2006), as well as to share understandings with different kinds of specialists (Koutsoulis, 2006). In addition, the conduciveness of the social context for realizing intrinsic work goals-especially learning and mastering new technology support and skills-is an important aspect of the job. Recruitment Hiring is especially important
Building an Effective Technology Support Team Creating and managing an effective technology support team needs to be predicated on more than just the traditional four areas of planning, organizing, leading and controlling and include the critical skill sets of transformational leadership skills. Those four components of management theory don't take into account the broader aspects of transformational leadership's contributions of a compelling vision and galvanizing mission, both of which are critical
A good program administrator motivates their staff and keeps morale high by understand workloads and efficiencies. They are a good leader and they instill trust in their staff members, empowering them to make decisions and work on their own without too much interference, but they know when to take control to make the team more effective. That is quite a bit of authority to balance, so a good program
Without the ability to do so the company will hang in the balance waiting for someone to fix what is wrong. Finally the team members must show each other respect, both within the team and when talking to people outside of the team. When putting together the best technology support team possible it is important to balance personality types so that the team can work as one unit comprised of individual
Proactive support activities include: (1) application monitoring; (2) small fixes of production software; (3) transition plans for new or modified software; (4) preventative maintenance; (5) status reporting; and (6) other activities identified by the client or the support team leader. III. SOLID TEAM STRUCTURE Another complication can arise from the team providing global support across multiple time-zones. A solid team structure is held to be as shown in the following figure