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¶ … Training in a Globalized Economy
Sensenig, Kevin J, "Sphere of Influence," American Society for Training and Development, February 2011.
Projects and organizations in an increasingly globalized economy will require trainers able to build strong and trusting relationships across cultural lines in a wide variety of settings. This requires good listening skills, encouraging people to talk about themselves and give their opinions freely and establishing "successful relationships in person or via technology" (Sensenig 2011). Trainers should learn to express sympathy for the opinions of others and build cooperation and teamwork in diverse work groups. In Asia, for example, they should be aware of the importance of saving face in group settings and calling attention to mistakes indirectly. Asian and European cultures will also regard trainers who smile too often or easily as "artificial and insincere" (Sensening 2011). Titles, age, and experience are very important in Asia and the Middle East in determining status, with older and more senior trainers...
In these cultures, juniors will not publicly criticize or disagree with team leaders and trainers will, but rather "defer to the boss or team leader" and refuse to express opinions unless asked directly. Trainers will have to listen for the intent and deeper meaning of their opinions rather than what is stated directly. Moreover, when giving evaluations, these more deferential and authoritarian cultures will never rate anyone in the group too high or too low. Any needs analysis performed here will have to be based on "a thorough understanding of the culture issues" in order to be effective (Sensenig 2011). Learning styles in Asia and the Middle East will be very different from North America, with more emphasis on rote memorization and deferential behavior toward teachers and trainers as "experts or masters rather than facilitators" (Sensenig 2011). Classroom behavior will be far more formal, with the teacher not acting as a friend, equal or peer of the students. Trainers should also learn to use culturally diverse…
WORKS CITED
Sensenig, Kevin J, "Sphere of Influence," American Society for Training and Development, February 2011.
http://www.astd.org/TD/Archives/2011/Feb/Free/Feb11_Sphere_of_Influence.htm
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