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The prototype offered is several of the studies mentioned above exemplifies how precise altered involvements, which relate to the doctrine of value compass of TQM, can accomplish worker authorization, and how this authority guides to enhanced consumer contentment (Lawrence and Tina, 1995).
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Ramberg, J.S. 1994. "Thought Revolution or Trojan Horse?" OR/MS Today 21(4): 18-24. In Lawrence D.F and Tina L.R. 1995. Modeling the Role of Total Quality Management in the Customer Focused Organization. Journal of Managerial Issues. 7. 4.
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Value Compass
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