Like, in the case of public sector training project which aim at providing new skills for the unemployed, (ichard Heeks, 1998). Such project turns inputs of staff labor, equipment and money to a level of outputs skilled individuals who have undergone training through process of training delivery. B) a monitoring mechanism: The mechanism tends to collect information concerning the outputs from the process. In this case, the information to be gathered is about the number of trained people as well as the extent of their new skills within the training project. C) a comparison mechanism: It compares the collected information regarding current performance with previous information from the targets, benchmarks, set plans among others. Such distinct information signifies the information needs of the monitoring and control system. Like, it will compare information on actual gained skills with skill gain targets. The name given to this system is evaluation mechanism.…...
NGO Management Information System
Today, the effective management of any contemporary organization has largely become dependent on management information systems (MIS) in place. It is important to note that when it comes to the formalization and implementation of organization-wide procedures and systems, the relevance of information systems cannot be overstated. In this text, I will come up with a recommendation of an appropriate MIS for a Non-Governmental Organization undertaking its operations in a third world setting.
Management Information Systems: A Brief Overview
According to Lucey (2004), MIS does not have an assigned definition. In the author's opinion, the definition of MIS is largely dependent upon the emphasis of any given writer. However, one way of defining MIS according to Lecuit, et al. (1999, p. 2) "is as a tool to collect, analyze, store and disseminate information useful for decision-making in a project." Hence in basic terms, MIS can be viewed as a system…...
mla
References
Epstein, M.J., 2008. Making Sustainability Work: Best Practices in Managing and Measuring Corporate Social, Environmental and Economic Impacts. California: Berrett-Koehler Publishers.
Gupta H., 2011. Management Information System: An Insight. New Delhi: International Books House PVT.
Joseph, S.J. & Mohapatra., S. 2009. Management Information Systems in Knowledge Economy. New Delhi: PHI Learning Private Limited.
Lecuit, L. et al., 1999. DeMIStifying MIS: Guidelines for Management Information Systems in Social Funds, Volumes 23-443. Washington, DC: World Bank Publications.
The information security system also helps in the provision of guidelines in the analysis and in the evaluation of security systems which are considered vulnerable to be used based on the former or initially used security measures in the organization system e.g. The use of anti-viruses, firewalls, intrusion detectives etc.
ole of ethics when building customer database
Ethics refers to the that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. In the process of building a customer database there is need of both professional/business ethics and personal ethics.
In developing the databases, customer relations needs to be developed in order to identify the need and preferences of a customer and also to help in constructing satisfactory customer survey on the customer preference on goods and services. Taking…...
mla
References
Carter McNamara, MBA, PhD. Published by Authenticity Consulting, LLC, (2000).
Unit Three writing assignment: How are partner relationship management (PRM) and employee relationship management (ERM) related to customer relationship management (CRM)?
As the primary objective of CRM is to provide businesses with a 360 degree view of their customers, Partner Relationship Management (PRM) is used for providing companies a 360 degree view of their distribution channel partners. Employee Relationship Management (ERM) systems also use the same foundation of CRM, yet the focus of these specific types of systems are on employees instead of customers.
Many businesses that rely on indirect channels of distribution for a significant proportion of their revenue rely on PRM systems to manage their channels through automated applications often delivered in security-protected portals or websites. Included in these portals are applications for managing sales lead generation programs, reimbursement of advertising that distribution channel partners have paid for, and applications that give distribution channel partners the ability to track their…...
Thus, the new model is highly competitive on the market and succeeds in complying with the consumers' needs when these arise.
Other advantages of the MIS are the decrease in repetitive work, the enforcement of standard practices, the replacement of paper-based design review process with digital product models and a higher rate of information re-use. In other words, the system will act like a bridge between input data referring to manufacturing, sales, distribution, personnel, inventory, and output data like financial reports or charts which allow managers to draw up a pertinent business analysis. The efficiency and effectiveness of such a system is perfectly outlined by the use of CASE/ERP, the MIS implemented by the Shanghai Automobile Industry Sales Corporations (http://www.lansa.com/casestudies/shanghai.htm).
ibliography
Shanghai Automobile handles rapid growth with integrated LANSA ERP package (2007). On the Internet at www.lansa.com/casestudies/shanghai.htm. Retrieved January 18.
Teamcenter helps Chinese automaker position for international competition (2006). On the Internet at…...
mla
Bibliography
Shanghai Automobile handles rapid growth with integrated LANSA ERP package (2007). On the Internet at www.lansa.com/casestudies/shanghai.htm. Retrieved January 18.
Advanced data analysis and business intelligence are also reflecting the change in the perception of time on the part of customers using social networks. In previous CM systems rarely was the time-to-respond or any other metric used for evaluating how quickly and thoroughly a company responded. No longer, as the combining of insights gained from analyzing customers' comments on social networking sites is showing many companies that they have a wide gap between how they perceive time vs. their customers (Whiting, Donthu, 2009). Time and trust also are driving the next layer of the structure of CM systems as defined by Gartner which is the definition of CM technologies.
Applications, architectures and infrastructure of CM systems are seeing the greatest impact from social networking. From the widespread adoption of Salesforce.com, a series of CM applications-based entirely on the Software-as-a-Service (SaaS) model to the integration to Facebook, Friendfeed, Twitter and in some…...
mla
References
Colin Beasty. 2006. RE: TOOLING. Customer Relationship Management, September 1, 46.
Bernoff, J., and C. Li. 2008. Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review 49, no. 3, (April 1): 36-42.
Boiy, E., and M. Moens. 2009. A machine learning approach to sentiment analysis in multilingual Web texts. Information Retrieval 12, no. 5, (October 1): 526-558.
Choi, R., and R. Wong. 2009. Efficient Filtering of Branch Queries for High-Performance XML Data Services. Journal of Database Management 20, no. 2, (April 1): 58-83.
This is also in the context of bringing more relevant information to customers across all of these social media channels, and always living by the axiom of getting what you give (Bernoff, Schadler, 2010).
Social media channels need to be orchestrated as any other multichannel strategy, with the leading companies globally today realizing that each of their customer bases relies on different social media channels for different needs (Bernoff, Schadler, 2010). Taking this approach to seeking out information and insight on customers will not only speed the sales and buying cycles, it will also set the foundation for strong trust to be created with prospects and customers both (Woodcock, Green, Starkey, 2011). Imagine in Untied Airlines had taken this enlighten view and gone into a full service recovery strategy with the CEO not only replacing the guitar but sponsoring the band's tour and giving each a lifetime pass on United…...
mla
References
Ang, L. (2011). Is SCRM really a good social media strategy? Journal of Database Marketing & Customer Strategy Management, 18(3), 149-153.
Bernoff, J., & Schadler, T. (2010, Empowered. Harvard Business Review, 88(7), n/a-n/a.
Carolyn, H.B., & Parasnis, G. (2011). From social media to social customer relationship management. Strategy & Leadership, 39(5), 30-37.
Greenberg, P. (2010). The impact of CRM 2.0 on customer insight. The Journal of Business & Industrial Marketing, 25(6), 410-419.
This is an invaluable tool for analyzing how to improve the internal communication systems, processes and procedures as a result.
A second series of tools are business process management (BPM) and Business Process e-engineering (BP) based, and provides the next step in streamlining the internal communication system of a company. BP techniques can take a more strategic overview of where internal communication systems are strong and weak, and through the use of the data from value stream mapping, also define strategies for enabling greater performance as well (amirez, Melville, Lawler, 417). BP-based techniques are highly effective for completely redefining the structure of an organization to make communication more focused on strategy and less on functional dividing lines.
Conclusion
The use of value stream mapping, BPM and BP tools and techniques will quickly tell a company how effective they are being in communicating or not. It will also define the strengths and weaknesses…...
mla
References:
Chen, J., Y. Li, and B. Shady. "From value stream mapping toward a lean/sigma continuous improvement process: an industrial case study. " International Journal of Production Research 48.4 (2010): 1069.
Ramirez, R., N. Melville, and E. Lawler. "Information technology infrastructure, organizational process redesign, and business value: An empirical analysis. " Decision Support Systems 49.4 (2010): 417.
Jeff Toms. "Improving delivery and content through technology and collaboration. " Industrial and Commercial Training 42.7 (2010): 394.
Management Information Systems
Internet business-to-business sales will attain approximately $1.3 trillion in 2003 and, in 2004, business-to-consumer sales will attain approximately $100 billion. E-businesses at the moment have attained a point where they are trying to move away from a superficial analysis of their customers to engaging in rich customer relations. Strategic customer relationship management and its relationship to e-business is the focus of this paper.
Internet business-to-business sales will attain approximately $1.3 trillion in 2003 and, in 2004, business-to-consumer sales will attain approximately $100 billion (Lord, 2000). Near 2005, U.S. companies will use $63 billion yearly on online marketing, advertising, as well as Email Marketing (Forrest, E. And . Mizerski, 2001). The Gartner Group estimates that 75% of all e-business schemes will not succeed owing to a deficient in technical perceptive and poor business preparation (Lord, 2000). In spite of the risks, the Internet challenge is fascinating. Flourishing e-businesses in the…...
mla
References
Anonymous (2001, October). Consumer goods companies can boost revenues via e-CRM. Direct Marketing 64(6), 26.
Butler, S. (March/April, 2000). Changing the Game: CRM and the e-World. Journal of Business Strategy, 21, 13-14.
Davids, M. (November/December, 1999). How to Avoid the 10 Biggest Mistakes in CRM. The Journal of Business Strategy, 20, 22-26.
Forrest, E. And R. Mizerski, Eds. (1996). Interactive Marketing: The Future Present, Lincolnwood Illinois: NTC Business Books, 1996.
Dobson Farm Products System Analysis Report
Dobson Farm Products began operations in 1983 as a small producer of poultry products including meat and eggs. They began as a family business with an office in a room of their farmhouse. In 1990 the operation had grown to a point where they had to hire a secretary, accountant, sales manager, and seven production workers. The company has grown exponentially and now they find that it is time to automate many of the tasks previously performed by the small staff. They are building a 86,000 square foot facility and are hiring additional staff. They are adding a human resources department, shipping department, receiving department, and processing facility. The company retained Computer Systems Analysts, Inc. To analyze their current information systems and to design a system that would meet both the immediate and future projected needs of the growing company. The following report summarizes the…...
mla
Works Cited
Wilson, Tom, Information-seeking Behavior: Designing Information Systems to meet our
Clients' Needs. Department of Information Studies. ACURIL: Association of Caribbean
University, Research and Institutional Libraries. XXV Conference, 1995.
Zich, Janet. Design an Information System To Fit the Organization. Stanford University.
Furuholt, (2006) argues that lack of management engagement to the acceptance of information systems has been a barrier to the implementation of information systems. The issues are even common with organizations in the developing countries where management does not give enough priority to the information systems implementation. Importantly, implementation of information systems requires management support since management will need to approve fund that would be used for IS implementation. Generally, younger people are more interested in the it tools than older people. In a situation where number of older working team outnumbers younger working team within an organization, the IS implementation may be cumbersome.
More importantly, lack of knowledge of information systems may serve as barrier to its implementation. In the developed countries, private and public organizations have already aware the importance of information systems to the organizations. Many organizations in developed countries already realize that it tool is a…...
mla
References
Abukhzam, M. & Lee, a. (2010). Factors affecting Bank Staff attitude towards E-banking adoption in Libya. The Electronic Journal on Information Systems in Developing Countries: 42(2): 1-15.
Ali, S.N.A. (2010). E-government services: an exploration of the main factors that contribute to successful implementation in Libya. PhD thesis, University of Portsmouth.
Bartol, K.M. (1982). Managing Information Systems Personnel: A Review of the Literature and Managerial Implications. MIS Quarterly.
Boh, W.F. & Yelling, D. (2007). Using Organizational Architecture Standards in Managing Information Technology. Journal of Management Information Systems. 23 (3): 163 -- 207.
Information System
MIS stands for "Management Information System." It is one of the computer-based tools to manage organizational operations efficiently. It consists of software that managers' use in making decision, for data storage, in project management applications, for records and procedures for making customers relations etc. Nowadays most of the organizations have separate MIS department which is basically responsible for computer systems. MIS is also called "Information System" or "Information Technology." The combination of people, software, hardware, communications network and data resource that collect, transform and distribute information in an organization is called an information system (O'Brien, 1999).
Working of the information system depends on the different activists. The first activity is input of data resources. It involves the data entry. Data can be of any time like transactions data etc. Then information system analyzes and processes that data to form information. Now this information is transferred to end users in the…...
mla
References
O'Brien, J (1999). Management Information Systems -- Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill.
ISACA (2006). CISA Review Manual 2006. Information Systems Audit and Control Association.
ISACA. 2008. "Segregation of Duties Control matrix." Retrieved May 25, 2011, from
Kiountouzis, E.A. And Kokolakis, S.A. (1996). Information systems security: facing the information society of the 21st century London: Chapman & Hall
This is so important because the current business environment is full of competitions and therefore firms that don't focus on external value creation eventually lose their competitive advantage (Spulber,2009). The current business scene is very competitive meaning that each form must have an edge so as to win over more customers. The process requires that the internal and the external business processes be fine tuned using all tools available. The adopted tools should be able to react to the changes in the corporate environment such as new business models. New technologies such as management information system strategy are important in order to remain competitive through enhance internal and external functions (Chaffey, 2002).
Johnson plc should invest in Electronic Data Interchange (EDI) technology that would allow it to exchange valuable information such as order updates, product prices and transaction schedules to their suppliers and customers. This should be rolled on a…...
mla
References
Bartoo, J, Elliot, T, and Naik-lyer, V.(2000) Increased Competitive Advantage the Combination
of E-business and Business Intelligence Tools. San Jose, CA: Business Objects, 2000.
Chaffey, D., (2002), E-business and E-Commerce Management, Pearson Education Limited
Earl, M. (1998) "An organizational approach to IS strategy making." In M. Earl (eds)
Information System Briefing
the Process of selecting & acquiring an Information System (IS) for Healthcare:
Any medical organization planning to go for an IS must choose an efficient Electronic Patient ecord -- EP which is the starting point of any computerized system. Effectiveness of the following points must drive the process of selection and acquisition of an IS. These are (i) Patient care which is the documented record of every patient undergoing process at the medical care unit. (ii) Communication: Patient records constitute and important means through which doctors, nurses and other are able to communicate with one another regarding patient requirements. (iii) Legal documentation: Legal documentation is important as these keep track document care as well as treatment, can become legal records. (iv) Billing and reimbursement: Patient record delivers the documentation which is used by patients to verify billed services. (v) esearch and quality management: Patient records are used in a…...
mla
References
Anderson, James. G; Aydin, Carolyn. (2005) "Evaluating the Organizational Impact of Healthcare Information Systems" Springer.
Keshavjee, K; Bosomworth, J; Copen, J. (2006) "Best practices in EMR implementation"
AMIA Annu Symp Proc. 2006; 2006: 982. compete-study.com [PDF]
Wager, Karen A; Lee, Frances W; Glase, John P. (2009) "Healthcare Information System -- A
Vandalism is a major concern because of the nature of the products manufactured by the organization and the high rate of theft generally associated with motor vehicles and motorcycles. It is recommended that the organization conduct a thorough perimeter and site security audit for the purposes of ensuring the maximum mitigation of any risks of vandalism and theft. To the extent that internal vandalism is a concern, it is recommended that the organization invest in security cameras to monitor critical areas. Additionally, employee physical access to specific areas on the grounds of the company should be restricted appropriately based on responsibilities. Likewise, it is recommended that different degrees of it system access be assigned to employees on the basis of need instead of allowing universal system access to all authorized it system users.
Computer Viruses
Modern it systems are inherently vulnerable to many types of malicious attempts at unauthorized infiltration and theft…...
Sign Up for Unlimited Study Help
Our semester plans gives you unlimited, unrestricted access to our entire library
of resources —writing tools, guides, example essays, tutorials, class notes, and more.
