Design and implementation of an ambulatory care unit

Ambulatory Care Unit

Designing your own healthcare unit

Designing a health care unit

The health care system in the world continues to grow amid the several challenges it faces from the developments in the related sectors. The world health organization puts strict restrictions on the quality of services that hospitals and all other care units should abide. It is in this resolution that the sector is changing tremendously from the federal centered and directed care units to privatization sector. Consequently, it increases the need for introduction of quality care units in hospitals to ensure that patients and all other needy people receive the deserved attention. The emergency care system is one sector that needs critical improvement and increment of services to cater for the rising incidences of emergencies. Thus, an ambulatory care unit best fits for introduction into the current hospital to ensure quality attendance to patients.

The organizational chart

The organizational chart represents the team leading the ambulatory care unit. As the founder and engineer of the unit, I will be the manager. Then I will have supporting leadership structure consisting of the assistant manager and the leader of the first department of emergencies; who will be working within the hospital premises. The other leader of field visits department will oversee the activities of attendance outside the hospital premises. The financial and strategic planning office will be heading the welfare of the organization, the staff and the whole unit.

The attributes to apply as a manager

An ambulatory care unit is a nursing unit, which offers services directly to the people. It deals with the people on a one-on-one basis; therefore, it is imperative to establish a top class management team and strategies that will lead to the success of the organization, there are factors to put in mind, such including, the fact that the quality is of more significance than any other form of gain. This way, as a manager, I intend to work tirelessly, in leading the staff towards the achievement of the visions of the organization, in adherence to our mission and values. The first attribute that I will apply in managing my team is that of representing and instilling integrity within the organization. It is momentous to appreciate that, the nursing work is more than just work. It is a calling to serve; it deals with the life of individuals; thus, care and keenness, along with integrity must come first. An organization without integrity means that there will be a lot of mishandling of works. Therefore, I will personally be the leading role in representing the practice of integrity, and instilling the same in the organization. The nursing unit will work with clear and unquestionable ethical conduct that allows the patients and nurses to relate with ethical conduct, free of integrity issues.

The second attribute that I will seek to apply and establish, as the manager in the organization is that of seeking continues improvement in the quality of service offered in the organization. Success mindedness is a key character of a manager, and as such, I will exploit this character in me to seek the continuous improvement of the quality of service that the ambulatory care unit will deliver. The quality of service that patients receive from the care unit is what will resolve the accomplishment of the new unit in the working place (Wolper, 2011). Therefore, it is crucial to ensure that the unit service improves and progresses as the number of patients increase rather than decrease as it happens in the other organizations. Strong management is thus essential in developing this continuous improvement within the care unit, and as a manager, I will seek to maintain the growth of the organization through encouraging innovation by the staff among other means.

The third attribute that I intend to apply while managing this organizational unit is working towards the creation of a positive working environment and a culture of respect for one another within the organization. As a manager, I realize that the working conditions and relations in the working environment play pivotal role in the quality of service that the staff delivers. Additionally, the relations among the workers are essential in developing the working conditions that favor the peaceful coexistence among the workers. Therefore, as a manager, I intend to care for the staff by ensuring that they get the appropriate working conditions for them to deliver services accordingly. This way, the staff will have the motivation they need to deliver services while working as a team. Therefore, the attribute of creating an affirmative working environment for the staff is an essential development for the care unit. Another attribute of a quality and effective manager is that of leading by example (Mastal, & Levine, 2012). The manager has the duty to exemplify the ethical conduct and professionalism expected within the working environment. In nursing, every individual is a professional before any other post. Being a trained and qualified nurse, it is my duty to exemplify the working that I would wish to observe from my staff. Therefore, I will work as a hands-on person being present readily in the field when the time needs me to show my skills. As the manager, I will be in the field, working with my staff in delivering the services expected by the clients. Working in the nursing profession is demanding; thus, the staff will need constant motivation to remain focused. Therefore, in my working station, as the manager, I will exemplify the working expected of the nurses and their conduct in the work place.

Moreover, there is the attribute of effective communication within the working environment, with the staff and clients. Communication is an essential feature in the accomplishment of any form of service of work. An organization that does not have quality and effective communication structure has minimal chances of success. Communication is an element that cuts across all directions and dimensions. Therefore, in this realization, I intend to grow and establish open communication practice within the organization. Communication will allow the cohesive working and relations between the workers and leadership, and the workers and clients. As the manager, I understand that my communication with my staff will determine the relationship I will establish with them. I intent to incorporate them in all the necessary decision making processes and allow them to express their opinions on matters of work within their stipulations freely. I will foster effective communication for a better development of the society and the community, as when the nurses adopt the culture of open and effective communication, the clients will get quality care and service. This way, the success of the organization will increase due to the effective communication established.

Caring for the staff is another attribute that an effective manager exhibits in his or her line of duty. This means that the manager worries about the well-being of the workers and does what is necessary to ensure that the life of every worker is smooth and running. A happy staff means easier work for every manager as the staff is motivated to deliver quality services as the duty expects them. The connection between a relation of staff and manager keeps the organization on toes towards achieving its objectives. The development of the ambulatory care unit bases on this principle of a happy staff and delivering service. Nursing practice is demanding and withdrawing a lot from the personnel; therefore, as the manager of my unit organization, I will seek to get new ideas for my staff. These will include ideas such as possible opportunities for them to improve their skills and incentives among many other forms of ideas. Therefore, the organization will seek such ideas constantly for the nurses to improve their skills and remain happy.

Attitude is key in the success of any activity that a person or group undertakes. Most managers overlook this attribute as it centers on the personal feelings and views of the individual concerned. However, a manager who understands the essence of a positive attitude in every work undertaken by a staff will most likely invest in developing the attitude of the staff (Niemcryk, Joshua-Gotlib & Levine, 2005). As the manager in my organization, I realize the significance of this essential element of success. I intend to work towards empowering every staff member that they can achieve anything provided they focus to the goals. Success comes in handy with the attitude that a person exhibits in their hard work. Hard work cannot bear the best fruits if the attitude employed in the course of working is not right. As the manager of my organization, I intend to establish a team that has the right attitude towards work. Nursing and healthcare is a critical area of operation and requires keenness, and as such, the attitude of the staff has to be right for the staff to deliver quality services. I will seek to establish this attitude within the staff in my organization. Lastly, as the manager, I will include an attribute of passion and knowledge in the management of the care unit. Nursing as a profession requires selfless service without consideration of personal gains. Therefore, to manage the organization effectively, I will continue growing the passion I have for service to the needy as well as, building the same passion and knowledge in my staff. With these attributes of a manager, I will manage the ambulatory care unit accordingly.

Strategies to empower staff members

The management of the staff is crucial in implementing and executing the mission, vision and objectives of the organization. I will be operating with the staff in the care unit to share my attributes as a manager to ensure their empowerment to facilitate their working. In the organizational setting, there are structures and strategies that I will employ to empower the staff working in the care unit. Such measures of empowering the staff will center on the professional development of the staff and motivational empowerment (Mangione-Smith, DeCristofaro, Setodji, Keesey, Klein, Adams & McGlynn, 2007). The organization will have quality programs and procedures that will facilitate the development of staff. The first development towards empowering the staff is a personal-based empowerment. The personal-based empowerment will follow through on merit, with those interested undergoing the cross examination to determine the best-fit person for that task. As the personal empowerment plan for the personnel in the care unit is that of establishing leadership quality in the organization. The leadership will provide and facilitate professional training and meetings to ensure that the individuals get quality improvement packages. The packages aim to ensure that the staffs mature from the time they get in the organization to the time they are working.

Power empowerment through quality and sufficient programs of training for the organizational staff will grow the organization towards the extension of the ambulatory care unit. It is notable that personal empowerment intends to grow the nurse; hence, the nurses will develop quality skills for the growth of the institution and the people themselves. Additionally, the other empowerment strategy that the organization will employ is that of team empowerment. A team consists of many elements yet the work together in conjunction. A team is; therefore, a very attractive strategy of staff improvement plans. The organization will establish a team working character, in which the personnel will develop their personal skills to work as a team. The organization will continue digging through the life of individualism and establish a working culture of teamwork. Therefore, to empower my staff, I will encourage active teamwork, which will be on the sector of management as every staff member will be a good manager on their own. However, the quality of people and health care will increment if the nurses work in pairs. The care unit will cater for all the needs of the staff, as well as establish a new route that will continue guiding the place and the contact there. The care unit establishes the empowerment of the team to ensure the quality and development if the staff.

Team work (functioning)

In functioning as a team, any organization always takes the priority of entering into the care unit. Teamwork is a way of establishing empowerment for the patients. Therefore, as the manager, several forms of organization guide the organization. The nursing care unit will need management consolation for the development of the teamwork expected to take some time. Therefore, in developing the staff of the ambulatory care unit to function as a team, I will seek to ensure that the staff understands the goals of the organization. Once the staff understands the goals, it is easy to guide them towards the development of the team. Moreover, once the members of the team understand the goals of the institution, the team will deploy to implement the forms objectives. Therefore, I will seek to establish an understanding for the objectives by every member of the team. Secondly, as the team manager of the ambulatory care unit, I will live up to the standard of quality by establishing a bar and other outings. The organization will develop a team of working that enhances and facilitates communication. Once the team is in place, there are other means of the organization to ensure they remain in the quality and freedom desired.

Teamwork is involving and; thus, it is responsible and liable for the development of the member of the team. Creativity, innovation and the voicing of different viewpoints will be essential for the organization. Nursing practice has several ways for the ambulatory care unit. The unit will grow the organization towards achieving this cohesiveness in the course of care. Lastly, a fixed and effective development strategy for the team will keep the organization flowing accordingly. Lastly, the team creates a sense of belonging; hence, the development of the organization will base on the basis development.

Additionally, the team building will be a quality and improvement team. This means that, the team building skills will seek to establish and grow the quality of service that our organization will offer. Functioning as a team will improve the quality of service from the staff.

Handling disagreements in the unit

A conflict is any form of acute or intense argument and disagreement between two or more individuals in any presence where two people are working together. Conflict is thus a normal norm of an everyday working environment. Additionally, these conflicts within the organization need administration. Several people have a different way of dealing with conflicts, however, in the section; the cases of conflict will not cause harm, as they will be advertised. Therefore, in handling the case scenario presented of the two nurses, I will approach the case with caution, as I do not want to one individual and avoid others. Avoidance is a common attribute of people who are free of facing disagreements. In handling this case, I will seek to identify the course of the problem between the two nurses. Secondly, I will establish the reason why I want the conflict to get a solution that will last. Thirdly, I will face the issues face-to-face, responding to the needy things and administering quality care for the organization. Lastly, in case after the long consultations and talk with the nurses concerned, I will stay quiet, make a coffee for him then leave. On the other side, the nurses will help place that; I do care for my clients today.

Conclusion

This discussion of the qualities and attributes of a good manager, the expectations and development of the quality service will ensure the continuous existence of the organization. The health care system is one plummet. Setting things right is essential, as the setting will guide the organization towards achieving quality from the services received.