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Effective Communication in the Workplace
"Workplace communication" is information transmission between two people or two groups within a company. It may be in the form of text messages, emails, notes, voicemails, and so forth. Effective communication is truly essential as organizations cannot thrive, and might even end up collapsing, without it. Expecting all employees to develop excellent communication skills is an unrealistic goal, However, several tactics exist to improve external and internal workplace communication (CRM Learning, 2013).
Personal Experience of Effective Communication in a Business Environment
I hold a traffic supervisor's post at Kmart, and my duty is working with applications for ensuring product delivery to every Kmart store located in Northeastern USA. I recall an incident that took place when a retail store manager emailed me requesting for some product on a particular Wednesday evening, expecting delivery the very next day, which wasn't possible easily. Thus, the on-duty supervisor scheduled this particular consignment for next Thursday, instead of the same week's Friday. When the retailer phoned to ask why the consignment did not reach them on Thursday or even the day after, we found that the on-duty supervisor mistook this week's Thursday for next Thursday. Every individual is their very own filter - everything doesn't come out as intended. Several negative situations such as the one stated above may arise from wrong...
In such situations, stepping back and clarifying directly will constitute effective communication (Rittiman, 2015).
Why the Communication was Effective, and the Resulting Impact
Effective communication (in this case, direct clarification) improved the business through the following actions.
Improving worker productivity
It has been proven by research that effective work-group and lateral communication improves overall organizational performance (Rittiman, 2015)
. Further, employees graded as most productive received most effective messages from their immediate bosses. Owing to the problem cited in the previous section and the numerous related issues, most data systems and personnel take orders via email (which is the traditional way of doing things) as well as call stores for determining periods and their precise needs, thus avoiding miscommunication.
Increasing job satisfaction
Upward communication is linked to employee empowerment. Upward communication implies upward information flow, and generally encompasses feedback. If managers or bosses can listen and respond to employees, the workforce's job satisfaction will increase. Additionally, employees also feel happy if sufficient downward communication exists; i.e., if information flows down from managers or superiors directly. Smooth operational flow/running makes employees…
References
CRM Learning. (2013, August 25). How Good Workplace Communication Improves Employee Morale. Retrieved from CRM Learning: http://www.crmlearning.com/blog/index.php/2013/08/communication-improves-employee-morale/
Rittiman, E. (2015, February 12). Make Yourself Indispensable -- 5 Workplace Communication Strategies. Retrieved from Colorado State University-Global Campus: https://csuglobal.edu/blog/make-indispensable-5-workplace-communication-strategies
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