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Best Practices - Airlines
Best Practices:
Airlines
When choosing an airline, it is important to know what you are paying for. For this reason, it is a smart idea to browse through an airline's "best practices" section in order to see just how well that company treats its patrons. Out of the five airlines examined for this exercise, for instance, all five had "best practices" listed clearly for the public, yet only American Airlines took the time to provide an easily-accessible, clear document that provided all details necessary to the public. This paper will summarize this document, and provide a context in which it ought to be analyzed, below.
Best practices are defined as methods, or techniques, that have shown results "superior to those achieved with other means," and which are, therefore, utilized as benchmarks.[footnoteRef:1] American Airlines provides its customers with a full page of details as...
This is easily accessible in a PDF document on the company's website. The document starts with an explanation of the challenges faced by the company, which is quite specific. However, this is not bad, as the best practices section should focus on something specific, as well as its solutions, both of which this document provides. [1: "Best Practices." (2011). The Business Dictionary. Retrieved December 3, 2011, from . ]
In essence, this describes some challenges for the company. For instance, it describes the fact that American Airlines has over 650 planes and over 74,000 employees, and with this fast growth it holds many challenges such as:
1. Reductions to meet financial needs,
2. Workforce reductions in order to meet these needs, which can involve multiple and work groups,
3. Existing processes, furthermore, according to the Airline, were "slow, manual, error prone and…
references from: "Best Practices." (2011). American Airlines. Retrieved December 3, 2011, from <http://ecohub.sdn.sap.com/irj/ecohub/go/portal/prtroot/docs/hub/uuid/50b51001-6f0a-2e10-7d92-fcb199679fd3?QuickLink=home>. ]
1. Successfully completing original reductions of events in a matter of weeks instead of months,
2. The Airline automated workflows,
3. It minimized risk and other complaints,
4. It set up a transparent process on an on-going basis and maintained all transparency forms online, and lastly,
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