Business Ethics

¶ … Ethics The travel company I currently work in has had the same booking system for almost a decade now and the need for change became increasingly visible during recent years. As a consequence, last year the company underwent a complex process meant to better-acquaint employees with a new booking system and to eventually help the company as a whole experience progress.

This meant that all employees had to go through extensive training sessions and outside people would have to be brought into the company in order to mainly focus on adapting the new booking system to the company's needs. While this all seems to be constructive, the fact that the new system was much more complex than the previous one meant that it would be especially difficult for employees to adjust.

Being part of the team that concentrated on learning the program faster in order to be able to teach others as the booking program would become used more frequently meant that I needed to communicate with employees so as for them to understand why change is better. With some employees being in their early 60s, it soon became clear that it would be impossible for them to continue to do their jobs as they did before.

Furthermore, not even the tech-savvy people in the company seemed to get a grasp of the program. This led to a series of issues within the company, with more and more employees starting to question the benefits associated with implementing a new program. The management was presented with a significant dilemma: if they were to implement the program they would have long-term gains, but this would mean that they would have to let go of numerous employees who did not support it.

The long-term benefits were also controversial when considering the risk the company would have to take in order to actually go through with changing the booking program. With a large part of the company's employees representing an asset and practically one of the most important reasons why the company is thriving, the management decided to put an end to the company's relationship with the group providing the new booking system and to invest finances in improving the old booking system instead.

Even with the fact that change is inevitable, one should also concentrate on trying to find ways to help the rest of the group accept the benefits associated with it. In the case under discussion, the benefits were not as clear as one might be inclined to believe (we all knew that the new program had more functionalities in comparison to the old one, but we could not think of reasons of why it would be much better).

This influenced employees to emphasize the fact that management should reconsider its options and the effects that each option would have for the.