Under Mr. Coyne's direction, ISO maintains a regular cycle of community relations events with charitable themes emphasizing the corporate focus of benefiting the community. ISO also provides varied opportunities for employees to incorporate their families into ISO functions as well as recreational activities designed to promote good employee relations. At ISO, periodic progress reviews and regular feedback from supervisors allows employees to maximize their career potential by rewarding performance with regular financial raises and opportunities to advance up the hierarchical ladder (ISO, 2007).

Communication, Diversity, and Business Ethics:

ISO welcomes diversity in its workforce and encourages applications from all sectors and academic institutions. ISO corporate policy and employee handbook specifically stress the importance of maintaining a culturally diverse working environment where employees of all backgrounds and cultural practices are equally welcome. While New Jersey does not require employers to offer health insurance and other benefits to non-married domestic partners, ISO does provide full spousal benefits to all domestic partners of employees without regard to their marital status or sexual preference. As part of its ongoing employee training program, ISO promotes a corporate culture of mutual respect and a zero-tolerance toward any form of discrimination or harassment of any kind, with appropriate mechanisms and guidelines for redressing improper conduct (ISO, 2005).

Likewise, ISO upholds...

In that regard, the legal department also provides ongoing training for other ISO departments to ensure that all business solicitations, products and technologies under development, media statements and corporate publications comply to the highest degree with both legal standards and ethical principles applicable to their specific business processes (ISO, 2005).
Change Management:

Change management at ISO is administrated along the hierarchical chain with appropriate input from personnel at various levels within each business unit whose operations are affected by the change (ISO, 2005). Generally, representatives from each level of affected business units and department sub-units participate in meetings scheduled by department heads or VPs, after identifying desired implementation schedules for changes proposed at executive board meetings. Consistent with ISO's policy of maximizing employee contribution and quality of life, all employees are encouraged to contribute ideas; wherever possible, employee input is also solicited with respect to any operational changes where employee input is appropriate.

REFEEENCES

Kinicki, a., Williams, B. (2005) Management: A Practical Approach. New York: McGraw-Hill.

Insurance Services Offices, Inc. Public Homepage. (2007) Accessed, October 28, 2007, at www.iso.com.

Insurance Services Offices, Inc. (2005) Employee Handbook.