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Beans N Cream
Organizational Background
The focus of this case study revolves around the small company Beans n Cream. This is a small coffee shop outlet located in Sun Prarie Wisconsin. The company is owned by two women, Beth M. And Caroline M. The shop was established in 2002 after Caroline and Beth became partners and ivested their time and effort into providing a local coffee shop to the patrons of Sun Praire.
Beans N Cream offers high quality coffee, teas, breakfast, pastries and other treats for its customers. The establishment attracts many people including workers, stay at home moms and telecommuters. Beans N Cream markets their product mainly through word of mouth and has a product that many have enjoyed and has proven to be profitable through the right demonstration of strategy.
Beans N Cream recently shut down one of their expansion stores in Madison WI due to a lack of interest. The Sun Prairie Store is managed by Jeff, and is stocked with several part time employees. Beth and Carol encourage a business model that is customer-centric and caters to their whims. Beans N Cream's competition comes in the form of a McDonalds and a Starbucks,...
The recent expansion failure in Madison has deliveireed nearly $50,000 in losses over the past years and has left these investors slightly gun-shy about how to continue their growth. Their product is strong in the area and they definitely have a business model that can realize success when proper balances are achieved. Customer service, being a highly important factor in the Beans N Cream approach, is the lifeblood of how this company operates and any threat to customer satisfaction is seen as dangerous by these owners.
Problem
Like any business, Beans N Cream has both short- and long-term issues with maintaining a competitive edge within their business industry. The most glaring problem that this establishment is experiencing is that there is too much demand for their product and that wait times are too long for many customers. In a recent exchange with one of their customers the owners became worried when one of…
45). Threats Some times on my workdays, I encounter challenges and obstacles that I need to be ready to face. Some customers are not happy with the coffee rooms and demand a refund. Besides, other guests become extremely angry and may want to inform the senior management. Our competition is other coffee houses, which is right next to us. The hotel is closed for now, but a lot of work is
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Customers entered the establishment carrying shoulder bags and computer notebook bags and proceeded directly to the counter to make purchases. The vast majority of customers arrived alone and most of them left the establishment shortly after receiving their purchases. The customers who opted to take seats did not make any eye contact with other customers and proceeded to use their cell phones or notebook computers (apparently) to send text