Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Look to CIBC for leadership in the processes that are people-centric, and in effect embrace a human Six Sigma approach to managing the transactions and processes that require bank staff to work with the public. Concentrating on a DMAIC architecture from Six Sigma would serve to codify or capture the best practices of CIBC so they could be more effectively automated and streamlined by the it systems in Barclay.
Segment customer service strategies by the level of the customer requesting support. Both companies are not doing this within the context of the case study today. CIBC needs to concentrate on giving face time only to those customers who have high net worth, and Barclays' could concentrate on brining more advance electronic commerce initiatives to its higher end customers as well. The goal is a hybrid approach to defining how the concept of customer service and the use of it are combined.
Threats
The most major threat is that another group of dominant competitors chooses to merge, further throwing pressure into the oligopolistic market forces that are tending to incite price wars over time.
More globally entrenched competitor's band together to create a transaction hub for managing transactions, seeking to gain efficiencies and economies of scale in the process. This tends to make CIBC even more obsolete and forces Barclays to continually focus on automating service, not redefining processes to make them competitive.
Return on Equity (ROE) can significantly be increased through the merger, which at CIBC, is quite low today.
Recommendation
It is highly recommended that CIBC and Barclays' merge in the western Caribbean CUBC has the customer-centric...
The merger should continue on as CIBC can bring a cultural strength to customer service and Barclays can bring the process management and it strength necessary to make the catalyst of the two companies successfully work together. As is evidenced by the net profit margin (%) drop shown in Appendix I, the need for clearly CIBC to gain much needed expertise in the area of process management appears in the financial analysis completed.
Appendix I
Canadian Imperial Bank of Commerce Financial Ratio Analysis
Profitability Ratios 10/31/2001 10/31/2000 10/31/1999 10/31/1998 10/31/1997 10/31/1996 10/31/1995 10/31/1994 10/31/1993 Return on Equity (%) 14.17-18.12 9.31 9.48-15.14-15.63-11.69-10.55 9.18 EBITDA of Revenue (%) 105.46-131.12-131.1 143.56-160.41-166.69-162.56-161.8 159.59 Pre-Tax Margin 8.58-11.95 6.89 7.76-14.91-15.4-12.6-13.08-31.47 Net Profit Margin (%) 7.89 8.91 5.11 5.33 9.19 9.18 7.7-7.94-26.41 Effective Tax Rate (%) 0.23 1.47 0.84 1.21 3-3.32 2.57 2.62 2.87 Liquidity Indicators Quick Ratio 0.06 0.06 0.08 0.07 0.06 0.06 0.12 0.08 0.07 Current Ratio 0.06 0.06 0.08 0.07 0.06 0.07 0.13 0.09 0.08 Working Capital/Total Assets -0.64 -0.63 -0.59 -0.53 -0.55 -0.6 -0.64 -0.71 -0.74 Debt Management Current Liabilities/Equity 16.33-15.8-14.47-14.36-13.55-14.81-15.16-13.88-14.16 Total Debt to Equity 0.34 0.39 0.41 0.42 0.48 0.45 0.42 0.41 0.38 Long-Term Debt to Assets 0.01 0.02 0.02…
Appendix I
Canadian Imperial Bank of Commerce Financial Ratio Analysis
Profitability Ratios 10/31/2001 10/31/2000 10/31/1999 10/31/1998 10/31/1997 10/31/1996 10/31/1995 10/31/1994 10/31/1993 Return on Equity (%) 14.17-18.12 9.31 9.48-15.14-15.63-11.69-10.55 9.18 EBITDA of Revenue (%) 105.46-131.12-131.1 143.56-160.41-166.69-162.56-161.8 159.59 Pre-Tax Margin 8.58-11.95 6.89 7.76-14.91-15.4-12.6-13.08-31.47 Net Profit Margin (%) 7.89 8.91 5.11 5.33 9.19 9.18 7.7-7.94-26.41 Effective Tax Rate (%) 0.23 1.47 0.84 1.21 3-3.32 2.57 2.62 2.87 Liquidity Indicators Quick Ratio 0.06 0.06 0.08 0.07 0.06 0.06 0.12 0.08 0.07 Current Ratio 0.06 0.06 0.08 0.07 0.06 0.07 0.13 0.09 0.08 Working Capital/Total Assets -0.64 -0.63 -0.59 -0.53 -0.55 -0.6 -0.64 -0.71 -0.74 Debt Management Current Liabilities/Equity 16.33-15.8-14.47-14.36-13.55-14.81-15.16-13.88-14.16 Total Debt to Equity 0.34 0.39 0.41 0.42 0.48 0.45 0.42 0.41 0.38 Long-Term Debt to Assets 0.01 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 Asset Management Revenues/Total Assets 0.07 0.09 0.08 0.07 0.07 0.07 0.07 0.07 0.06 Revenues/Working Capital -0.12 -0.14 -0.14 -0.13 -0.13 -0.12 -0.11 -0.11 -0.09
Caribbean Art Competing Visions of the Caribbean When we look at art, it is looking back at us. More than this, it is reflecting who we are and who we would like to be -- and who we think that other people are. The current exhibition Caribbean: Crossroads of the World provides a complex view of the people of the Caribbean and, just as importantly, a view of these peoples as they
Caribbean and Filipino Culture Culture is in the Details An old expression is that the "devil is in the details," and this is as true in the field of human behavior as it is in any other arena. If one examines any arena of human behavior as it presents itself in different groups then there will always be substantial similarities between the members of the groups. All humans are more alike each
Caribbean History According to Orlando Patterson it "is astonishing how the Washington and New York elites, the people who benefit most from the improvement of the United Sates, are so out of sync with it, endlessly talking about how things are getting worse when the country is clearly improving." (Patterson). He feels that in order for Caribbean culture to prosper and grow they must be "cautious." Patterson feels the Caribbean culture
This system of government, with the many separate offices or audiencias each wielding authority largely in their own way in their own district, yet with each audiencia coordinated in its larger efforts and guiding principles by the Council of the Indies, appears to have been a highly successful government. For better or for worse, the Spanish government managed to maintain dominion over much of the Caribbean and in Central and
Caribbean cuisine is a rich stew of geographic, political and cultural influence. The different colonial cultures all make a contribution to the cuisines, and local ingredients play a significant role. In addition, the African and Indian workers brought to the region have also made significant contributions to the food of the region. This paper will discuss Caribbean food today and the different influences that have gone into this unique and
Caribbean Islands Drug trade in the Caribbean Islands Scenario 1: The political scene Unfortunately for those aiming to stop the drug exodus from the Caribbean islands into the United States and the drug trade in the region, it has often been the case that many of these governments were corrupt, encouraging thus money laundering and drugs for their own high profits, to the degree that they were themselves part of the chain. Additionally,