- Words: 3769
- Length: 15 Pages
- Topic: Business - Management
- Paper #: 10909989
One authority describes the transition in telephony thusly: Really smart engineers advanced technology to evolve phones from wall hanging boxes with an operator making phone connections to little, fold-up cellular devices. Now the world of everything integrated - computer chips, display screens and communicating - has spawned the age of smartphones" (Oppenheim, 2011, p. 17).
Written messages were passed through a variety of media, including circulars, memoranda, policy letters,