Conflict Management Assessment Case Study

Excerpt from Case Study :

personal conflict style. This assessment is based upon scores received from the Conflict Management Style Survey. This essay will address several key issues related to management styles including my primary conflict management style and my least preferred style. The different types of conflict associated with my style will also be discussed to give some context to the application. The essay will conclude with ideas on how to successfully integrate and improve my style into a better and more functional management tool.

Test Results

The following data represent my test results: Collaborator: 20, Compromiser: 28, Accommodator: 18, Controller 30, Avoider: 24. The results of this test survey suggest that my preferred style is Controller and my least preferred is Accommodator.

When Controlling Works Best

While not one single approach is generally considered better than another, it is important that the right style is adopted by the person who can best utilize that style to reach objectives and goals. As a Controller certain qualities of this approach are very important. Controlling requires aggression and confidence in the situation. Controlling works best when the conflict is composed of weak individuals who cannot guide or lead themselves in a very appropriate manner.

Controlling as a conflict management approach works best when immediate results are needed and there is little time for arguing. Power is essential in this approach, and it is very important that the right quality and quantity of power is applied in order for this approach to work and have some high levels of success.

Another word for controlling is competing, and this is a good way to help describe when this style may be best applied. Rosa Parks standing up for her civil rights is an excellent example of how a controlling approach may be used…

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