¶ … conflict resolution is a difficult one because of its many components; for those entering the business world, a mastery of conflict resolution is absolutely essential. In this article, Catherine Morris (2002) discusses the different forms of conflict resolution, specifically identifying the differing roles people need to play in attempting to resolve conflicts. In determining the correct type of conflict resolution to apply to a given situation, the type of situation must be considered as well as the severity of the problem and the potential resolutions that can be achieved. Of the different types of conflict resolution, most businesses employ mediation, negotiation, and facilitation among others while also utilizing people who can help smooth out emotional or personality differences. It is hoped that the issue can end in reconciliation, but sometimes that is not possible.
Morris argues that the traditional techniques utilized before the turn of the twenty-first century in conflict resolution are not wholly satisfying in the new millennium. In a more technological, more communication-driven climate, techniques which require human interaction as well as attention to personality and emotional conflict will be more successful. She believes that negotiation, facilitation, and mediation are the hallmarks of this century's conflict resolution success stories. If conflicts are not dealt with in one of these manners, it is more likely that the issue will progress to the point where the financial situation of the business is jeopardized including legal action between the conflicting parties.
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