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¶ … conflict resolution is a difficult one because of its many components; for those entering the business world, a mastery of conflict resolution is absolutely essential. In this article, Catherine Morris (2002) discusses the different forms of conflict resolution, specifically identifying the differing roles people need to play in attempting to resolve conflicts. In determining the correct type of conflict resolution to apply to a given situation, the type of situation must be considered as well as the severity of the problem and the potential resolutions that can be achieved. Of the different types of conflict resolution, most businesses employ mediation, negotiation, and facilitation among others while also utilizing people who can help smooth out emotional or personality differences. It is hoped that the issue can end in reconciliation, but sometimes that is not possible.
Morris argues that the traditional techniques utilized before the turn of the twenty-first century in conflict resolution are not wholly satisfying in the new millennium. In a more technological, more communication-driven climate, techniques which require human interaction as well as attention to personality and emotional conflict will be more successful. She believes that negotiation, facilitation, and mediation are the hallmarks of this century's conflict resolution success stories. If conflicts are not dealt with in one of these manners, it is more likely that the issue will progress to the point where the financial situation of the business is jeopardized including legal action between the conflicting parties.
In investigation the roles related to conflict resolution, it has become necessary to find clear definitions of the terms in order to determine a plan of action for my own organization both in the present and in the future. Based on my own personality and skill set, I believed that I can function as either a negotiator or facilitator most easily should personal conflicts arise. However, if I am directly involved with the conflict with either employers or employees sometime in the future, then I will of course not be able to hold these roles. The article has helped me understand the difference between the terms applied to conflict resolution and what position I would be most suited for.
Works Cited
Morris, C. (2002, May). Definitions in the field of conflict transformation. What is Alternative
Dispute Resolution (ADR)?
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