CSR Case Overview CSR Dougall, Chapter

Length: 8 pages Subject: Economics Type: Chapter Paper: #62103602 Related Topics: Consumerism, Consumer Protection, Adjudication, Crisis Communication
Excerpt from Chapter :

In that view, this litigation is just clean-up or "post-mortem." The final "resolution" stage will be indicated by settlement of all the suits, which we anticipate will take at least a decade.

3-4. Compare and contrast mediators, arbitrators and ombuds.

This case demonstrates the difference between mediators, here represented by the neutral parties facilitating communication between the banks and the AG team negotiating for the Consortium, versus arbitrators who would hand down a binding decision (effectively the courts, here), and ombudsmen who represent the consumer, perhaps here in the person of the Attorneys General.

3-5. Define the corporate stakeholders and describe their primary power.

Corporate stakeholders in this case are the firms whose accounts we process and other banks who borrow from us overnight. If these firms and banks will see their costs go up from these potential legal actions, they have a direct stake in undermining the AG's ability to adjudicate penalties. This shows their power advocating against the current AGs in nonmarket roles outside the corporate sector, because higher costs for us will mean higher transaction costs for them.

4-3. Characterize the three levels of corporate social responsibility.

The first level of corporate social responsibility is the 'basic' level of compliance with law; safe working and product conditions, and ethical performance. BofA claims full compliance at all these levels. The second level is 'organizational,' or the responsibility to promote fair and consistent treatment within the firm, which BofA complies with through promotion, explicit nondiscrimination policy, seniority and performance benefits. The third level is 'societal,' which comes through participation as a 'good neighbor,' which BofA accomplishes through extensive charitable donation and in this case, delaying foreclosures we could prosecute in a more aggressive manner, but allow to remain on balance sheets at considerable risk to the firm, in spite of considerable misrepresentation.

4-4. Characterize the three levels of moral development.

The Kohlberg six-stage model can be classed in three stages of Pre-Conventional, punishment-avoidance motivated obedience driven by self-interest, the Conventional stage where the person...


In this case BofA is operating on Pre-Conventional and Conventional stages.

4-5. Explain how the 5 Ps strategic analysis includes the stakeholder approach and ethics, (case focus on ethics)

Planning in this case was demonstrated by anticipating there may be inquiry into the legality of Robo-signing, which dictated we stay clearly within the law and common market ethic, which we claim we did. Once the AGs brought suit, we resorted to the Ploy of 'stonewalling' by claiming, not untruthfully, that the accusations were untrue, which forced them to bring suit or settle. Once all banks began to do this, a Pattern began to emerge (also our in-house corporate policy response as well), which resulted in the Position we hold now where the AG Coalition is falling apart and the individual states will sue and probably settle, for less than the Coalition would have gotten. This results in the Perspective that this Pattern of behavior will likely result in better settlements in the future and we should respond this way as a default strategy until management directs otherwise.

5-3. Explain differences among customers, consumers, and consumerism.

Our customers are the individuals, firms and banks who borrow from and save with us, and whose financial transactions we process. If we hold their account, they are our customer. Consumers are spenders at large whether they purchase from us or another firm. If they purchase from someone else, they are very likely our customer at some point up the value chain, although they may never realize this at all. Consumerism is the wider institution within which these individuals purchase goods and services with earnings they theoretically decide how to expend.

5-4. Characterize each of the five consumer rights.

Consumers have a right to safety from harm resulting from another's negligence or direct action. The right to Information translates into safety packaging where any potentially hazardous ingredients must be disclosed. They have the right of Choice, the choice whether to consume a product or not even if there is no competing substitute, and the right to Redress of damage if that product caused harm when used in the way promoted as safe. They have the right to Representation if they feel they have a legal claim for damage caused by a product or service used appropriately. In this case the AGs have taken it on themselves to represent their electorates.

5-5. State what the federal consumer protection regulatory agency acronyms CPSC, FTC, FDA NHTSA, and

Cite this Document:

"CSR Case Overview CSR Dougall " (2011, December 07) Retrieved September 21, 2021, from

"CSR Case Overview CSR Dougall " 07 December 2011. Web.21 September. 2021. <

"CSR Case Overview CSR Dougall ", 07 December 2011, Accessed.21 September. 2021,

Purpose of Paperdue.com

The documents we provide are to be used as a sample, template, outline, guideline in helping you write your own paper, not to be used for academic credit. All users must abide by our "Student Honor Code" or you will be restricted access to our website.

Related Documents
Consumer Rights -- Consumer Awareness
Words: 1779 Length: 5 Pages Topic: Economics Paper #: 86381106

The Center for Digital Democracy, represented by Jeffrey Chester, executive director, claims the Obama administration raises money from Google -- "Google is a Democratic darling in many ways" -- and hence the suspicion is that Obama asked his FTC to go easy on Google. "Our fear is that Google gets special treatment," Chester insists. Conclusion Whether or not Google was aware it was gathering this data from households and businesses in 30

Consumer Privacy: Regulations and Ethics:
Words: 2099 Length: 6 Pages Topic: Business - Advertising Paper #: 34924563

Conger, 2009). Recommendations for Organizations The many factors of data mining and their use for profiling customers and their needs also create opportunities for organizations to build greater levels of trust with their customers as well. And trust is the greatest asset any marketer can have today. The following are a series of recommendations for how organizations can address demographic influences that impact their marketing strategies in light of concerns surrounding

Consumer Behavior Three Types of Needs Are
Words: 937 Length: 3 Pages Topic: Business - Advertising Paper #: 67509024

Consumer Behavior Three types of needs are biological needs, utilitarian needs and hedonic needs. Biologic needs are those needed to sustain life (shelter, food, water). Utilitarian needs are those that "emphasize the objective, tangible attributes of products" (Miller, 2010). These are practical products that provide a specific function (toiletries, clothes, pots and pans). A third type of need is hedonic needs, and these are products that are "subjective and experiential" (Ibid).

Consumer Product, New Product Marketing
Words: 1706 Length: 5 Pages Topic: Business - Advertising Paper #: 13890814

The iPad is also differentiated with the screen technology, internal memory size and support for expanded Application Programmer Interface (API) calls so developers can create applications for it quickly. This has led to many news organizations creating iPad-specific applications to further promote their content, and also has led to many universities creating entire courses delivered on the iPad. From a promotion standpoint, Apple excels at event marketing and the ability

Consumer Activists Are Every Much
Words: 3101 Length: 9 Pages Topic: Business - Advertising Paper #: 14444534

Many see themselves as a David fighting the Goliath (Kozinets & Handelman, 2004). 'Evil' is a common terms used to describe either the practices of corporations or corporations themselves or ends to which consumers use their money. Consumers are generally seen as being "unreflective, unaware, and amoral or immoral" (Kozinets & Handelman, 2004, p.698) and "incapable or disinclined to reflect on their own consumer behaviors from a systemic point-of-view

Consumer's Privacy Bill of Rights
Words: 1482 Length: 5 Pages Topic: Business - Advertising Paper #: 74730529

This is achieved by forcing them to maintain a list of individuals who do not wish to be conducted about purchasing a variety of products and services. Furthermore, these protections were enacted to ensure that businesses are not engaging in tactics that are abusive by limiting the times when they can call and what they can say. (Caudill, 2000) In contrast with the Consumer Privacy Bill of Rights, the proposed