Databases in the Work Place
We are in the information age and the effective management of data is paramount in almost all aspects of our life. All businesses today thrive on the availability of vast pool of data pertaining to their domain and thus databases constitute an indispensable aspect of all businesses. Having access to a huge database and the intelligent interpretation of the data therein holds the key to business success. I am working as a database engineer for "Intelligent Email Solutions," a company which specializes in offering email based intelligent customer relationship management solutions. Let us have a brief overview of the use and the importance of databases in our company.
Database
Our clientele are big corporations like Nike, Citibank, ANZ Grindlays, Jc penny etc. We provide automated email-based customer relationship management using our novel 'semantic engine' which scans through thousands of customer emails and categorizes them and routes them back to the respective departments of our clients. This automatic categorizing greatly reduces the time the customer care staffs (at our client's office) have to spend if they had to manually read and check over the mails. Databases are therefore at the core of all the information processing activities in our...
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