Deming's successes in Japan also proves that the man's methods were universal and can be applied to a diverse, cross-cultural workplace environment. Aguayo's book is accessible and easy to read. No knowledge of statistical analysis or of mathematical formulas is necessary. What Aguayo accomplishes in his book Dr. Deming is an introduction to the man and his methods. The author urges managers and especially those specializing in quality control to remember why Deming's methods work and how to implement them on a practical, daily basis in business. Quality control is often viewed as an inconvenience when it should be a core feature of operations in any business.

In fact, Aguayo shows that Deming's methods can and should be applied to organizations in every sector. Improving quality control is not just about manufacturing better cars or televisions. Service-driven industries can also benefit from implementing a quality control program. One of the foundations...

Even in a market sector dominated by low-cost manufacturers, organizations committed to the Deming method stand a far better chance of succeeding because of innate human factors like customer loyalty and brand awareness. Brand names suffer greatly when their products and services are tainted by continually poor quality goods. Keeping costs low often entails long-term losses in productivity. Job satisfaction suffers in a workplace environment that de-emphasizes employee loyalty too. Quality has the potential to become a value-added feature and as Aguayo demonstrates, a means of boosting the American economy during a time of tremendous, frightening transition.