For administrators to provide proper guidance, they require excellent interpersonal skills and the ability to motivate people. The fundamental issue in directing or commanding is to identify the accurate balance between stressing on staff needs and stressing on the organization's efficiency.
After ensuring that the personnel are equipped to counter the advancing requirements of emergency services, emergency service administrators have the responsibility of making sure that the knowledge acquired is rightly applied in order to deliver efficient services. Emergency service administrators achieve this through providing guidance and direction. For instance, a district emergency coordinator provides direction in the routing and handling of emergency communications by specifically emphasizing on welfare traffic (Tom n.d.).
Controlling:
This role evaluates quality in all areas and identifies the potential or actual digression from the organization's plan. Through this role, administrators ensure high-quality performance and suitable results while maintaining an organized and problem-free environment. Controlling or monitoring includes management of information, performance evaluation and establishment of corrective actions. Controlling helps emergency service administrators to realize mitigation, which is the effort of preventing hazards becoming disasters or reducing the effects of disasters when they occur. This controlling or monitoring process is applied by the administrators after the occurrence of a disaster and can be structural or non-structural.
How to Effectively Lead and Motivate Subordinates:
In order for emergency service agencies to be effective in provision of professional and efficient emergency service, the administrators need to lead, manage, supervise and motivate their subordinates effectively. This can be achieved through
Creating a sense of ownership:
This is the first step towards achieving the goals and objectives of an organization or business enterprise. In every organization, the managers and administrators need to understand that for their subordinates to remain productive, their motivation is vital. One of the best ways to effectively lead and motivate subordinates is to make them feel part of the organization. An organization's ownership should not be left to the top management but should involve the subordinates in decision-making (Asiko 2009). The administrators when coming up with the final decision should consider the contributions of the subordinates.
Developing Subordinates:
As mentioned earlier, the administrators need to ensure that the subordinates are equipped...
However, all subordinate staff has their own strengths and weaknesses. The administrators need to work on developing the abilities or the potentials of every subordinate instead of focusing on past performance (Suhaimin n.d.). Emergency service administrators should not overlook the need to supply the necessary resources and training required for the employee to be effective.
Being Fair to the Subordinates:
To motivate and effectively lead their subordinates, the emergency service administrators need to treat all subordinates fairly and respectfully. Administrators need to avoid any hint of favoritism by being fair to everyone and respecting them just like any other stakeholder. The success of an organization depends on the contribution of all subordinates regardless of their position. Being sensitive to the needs of the subordinate staff is one of the ways through which administrators can show their respect to the subordinates.
Promotion:
The other way to motivate subordinates is by promotion of the subordinates because it enhances their performance. The administration needs to encourage their well-performing employees by promoting them and coming up with policies that require a certain percentage be recruited from within the organization.
In conclusion, in order for an emergency service agency to provide professional and efficient service, the administrators need to carry out their roles and responsibilities effectively while leading and motivating their subordinates efficiently.
