Communications training program implementation plan for HiFli

¶ … Fli Case

The primary recommendation to improve communications at HiFli is the creation and implementation of a communications training program for supervisors and employees. Professional and credentialed instructors should provide direct and hands on lessons concerning general roles, expectations, and potential enhancements to interpersonal communications; conflict resolution methods and practices with specific situations relevant to HiFli included in the instruction, and tips for communicating effectively between employees and supervisors for the benefit of all parties. This will lead to better understandings regarding the expectations and responsibilities of different roles within the organization, and also make the importance of effective communication clear to all participants.

Problems

Specific observed challenges within the company that led to the above recommendation of a communications training program included a lack of employee communicativeness, poor interpersonal communications strategies, and avoidance as the primary method of dealing with conflicts. Many employees had good ideas, but did not communicate these ideas due to a perception that they would not be heard, and a lack of effective means to overcome this barrier. Interpersonal communications were also leading to conflict in certain situations where more effective communications strategies would have avoided such conflict. Finally, the fact that these conflict were not effectively dealt with creates problems for HiFli.

Costs

The most substantial costs that will be incurred during this program will be for materials and to hire outside instructors, unless suitable individuals with proper training and credentials can be found within the company. Training materials are expected to cost approximately $100 per individual in the training program, including basic support materials and the provision of light snacks during training sessions. Because the training will take place in short periods during the normal work day, and will not take place during the lunch hour, catering will not be necessary. Assuming two instructors are brought in to conduct training for the week, the expected costs for these instructors and their program is $3,000.

Cost Estimate Table

Materials (per employee)

Texts/Information Materials

$60

Workbooks

$25

Test forms

$5

Photocopies/misc. office supplies

$10

TOTAL MATERIALS COST

$100

Program/Instructor Cost

Accommodations

$500

Fee

$2,500

TOTAL PROGRAM COST

$3,000

TOTAL ESTIMATED COSTS: $3,000 + $100per employee