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¶ … corporate culture at Southwest Airlines. Provide concrete examples of how its culture is displayed.
The mission of Southwest Airlines tells it all:
We are committed to provide our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest customer. (About Southwest. southwest.com http://www.southwest.com/html/about-southwest/index.html)
The corporate culture in SA is epitomized by a sense of 'goofiness' and fun leading colleagues to not only maintain a friendly environment amongst themselves but to also seep these good spirits down to clients. Employees, for instance have been allowed to work in pajamas for a day and rocking chairs are placed by meetings. Employees are respected....
They are referred to as 'people', and the attitude of these 'people' is evident to clients -- from workers willingly and smilingly rushing to clean the plane to friendly attendants who go beyond their duty in caring for the flyers.
Southwest invests highly in training and development and they have a minimum of rules. Rigidity is not part of their environment. Teamwork is highly stressed, and employees use e-mails s their main form of communication. Finally, Southwest possesses an informal hierarchy system that encourages and accepts ideas of improvement form all regardless of status.
What traits and skills does Kelly possess which make him an effective leader?
Kelly is firstly humane and modest. He puts himself on the same level as the customers whom he is seeking to please and as his own employees not asserting for himself superior benefits on the premise that he is the manager. When travelling, for instance, he eats the same food as that offered the other flyers…
Sources
Culture is the key at Southwest Airlines
http://managers.emeraldinsight.com/quality/articles/pdf/southwest.pdf
Southwest Airlines
http://www.mhhe.com/business/management/videos/DestinationCEO/SouthwestCEO_QT.html
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