Hospitality

Recommended solutions to all of yesterday's problems
The late check-in processes has always been functioning perfectly, and even though it was a delay, an audit of the process has to be done to establish the cause of the delay. The process audit will also have to determine the risk of another delay and how to prevent it. Nevertheless, this problems points to the fact that, the hotel now needs a standby backup check-in system, preferably a manual system (Nieves & Segarra-Ciprés, 2015). This is the work of the systems personnel and while it is currently working, the systems personnel will need to check it thoroughly to prevent any future delays or breakdowns bearing in mind this might have been a sign for a bigger problem with the system.
For the seafood delivery, the first step will be to contact the seafood supply to establish the reason for the delayed delivery and when the delivery is to be expected. In case the supply won’t be able to make the delivery on time, the procurement and acquisitions department will need acquire seafood from an alternative supplier to salvage the party and the hotel image, then pick up the non-delivery with the supplier later.
For the malfunctioning air conditioning system, the first step will be to establish the cause of the problem, then get it addressed. Secondly, as the guests check-out, the personnel checking them out will need to acknowledge the problem and make an apology for the same (Mok, Sparks & Kadampully, 2013).
An assessment of potential solutions to the laundry room flood
To stop the flooding, the machine will have to be turned off. Next, cleaning personnel will have to drain of the excess water, and clean the entire room. Then hotel technician will then look at the malfunctioning washing machine to determine the cause of the overflowing problem and repair it. If the problem is not repairable, then the appropriate action will be taken, including acquisition of a new machine.
An explanation of solutions to the linen delay
Because of the non-functioning washing machine, it is expected that there will be a shortage in the supply of clean linen. However, the good news is that, it’s only one machine that is not working. As a result, the linen cleaned from the working machine(s) will have to be prioritized to the urgent functions that require linen. Some of the internal operations that use line will have to limit the use number of linen used and for night time operations that require linen, for example, cleaning of lodging linen, this will be done through alternative washing e.g. hand washing. The restricted use of clean linen and the alternative washing methods are expected to address the delay.
Recommended solutions to the downed credit card processing machine
The broken down credit card processing machine means customer won’t be able to make payment using their credit cards. As a result, an alternative payment method will have to be adopted for example, cash payment, a bank slip, or any other method that is accepted by the hotel and available to the customer. Meanwhile, a technician will look into the problem and repair the system, determine on the possibility of future breakdown, and make relevant recommendation if the system is not repairable. As a result of this problem, the hotel will have to provide alternative card processing systems, probably a variety of credit card processing systems (Boella & Goss-Turner, 2013).
You must have a plan for addressing all of these problems before the governor's daughter's wedding reception on Saturday
Given it is a one whole day to the wedding day, the hotel has humble time to address the various problems. For the problems that require technical solutions, the right technical personnel will be brought it to address the problem. These include the credit card processing system, the malfunctioning washing machine, the delay in clean linen supply, and the excessively hot wing (Mok et al., 2013). Moreover, as these problems will have to be addressed before the visit by the county health inspector, it is expected that, they will remain in perfect and working condition before the governor’s daughter wedding and that there will be no additional problems arising.


References
Boella, M., & Goss-Turner, S. (2013). Human resource management in the hospitality industry: A guide to best practice. Routledge.
Mok, C., Sparks, B., & Kadampully, J. (2013). Service quality management in hospitality, tourism, and leisure. Routledge.
Nieves, J., & Segarra-Ciprés, M. (2015). Management innovation in the hotel industry. Tourism Management, 46, 51-58.