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Recommended solutions to all of yesterday's problems
The late check-in processes has always been functioning perfectly, and even though it was a delay, an audit of the process has to be done to establish the cause of the delay. The process audit will also have to determine the risk of another delay and how to prevent it. Nevertheless, this problems points to the fact that, the hotel now needs a standby backup check-in system, preferably a manual system (Nieves & Segarra-Ciprés, 2015). This is the work of the systems personnel and while it is currently working, the systems personnel will need to check it thoroughly to prevent any future delays or breakdowns bearing in mind this might have been a sign for a bigger problem with the system.
For the seafood delivery, the first step will be to contact the seafood supply to establish the reason for the delayed delivery and when the delivery is to be expected. In case the supply won’t be able to make the delivery on time, the procurement and acquisitions department will need acquire seafood from an alternative supplier to salvage the party and the hotel image, then pick up the non-delivery with the supplier later.
For the malfunctioning...
Secondly, as the guests check-out, the personnel checking them out will need to acknowledge the problem and make an apology for the same (Mok, Sparks & Kadampully, 2013).
An assessment of potential solutions to the laundry room flood
To stop the flooding, the machine will have to be turned off. Next, cleaning personnel will have to drain of the excess water, and clean the entire room. Then hotel technician will then look at the malfunctioning washing machine to determine the cause of the overflowing problem and repair it. If the problem is not repairable, then the appropriate action will be taken, including acquisition of a new machine.
An explanation of solutions to the linen delay
Because of the non-functioning washing machine, it is expected that there will be a shortage in the supply of clean linen. However, the good news is that, it’s only one machine that is not working. As a result, the linen cleaned from the working machine(s) will have to be prioritized to the urgent functions that require linen. Some of the internal operations…
References
Boella, M., & Goss-Turner, S. (2013). Human resource management in the hospitality industry: A guide to best practice. Routledge.
Mok, C., Sparks, B., & Kadampully, J. (2013). Service quality management in hospitality, tourism, and leisure. Routledge.
Nieves, J., & Segarra-Ciprés, M. (2015). Management innovation in the hotel industry. Tourism Management, 46, 51-58.
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