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Defining and Observing Hospitality Management
Defining Hospitality Management
The hospitality industry incorporates a broad range of different types of business, all of which have a common characteristics; providing some type of service which has a focus on the services where the provision of hospitality is a central element of the that service, and is a sub-category within the service sector. The industry includes hotels and lodgings, cruise ship companies, restaurants, theme parks and the other fields which may be incorporated in the tourism industry. The Oxford English Dictionary (2013) defines manangment as "the process of dealing with or controlling things or people." Mintzberg (et al., 2011), states that management has four functions; planning, organizing, leading and controlling. Bringing these together, hospitality management refers to the role undertaken by mangers in the hospitability industry; it also refers to the study of the hospitality industry, incorporating all theories, tasks and…
MBA Brief, (2013), Hospitality Management, accessed at http://www.mbabrief.com/what_is_hospitality_management.asp on 21st November 2013
Mintzberg Henry, Ahlstrand Bruce, Lampel Joseph B, (2011), Strategy Safari: The Complete Guide Through the Wilds of Strategic Management, Prentice Hall
Mullins, Laurie J; Dossor, Penny, (2013), Hospitality Management and Organizational Behavior, Pearson
Oxford English Dictionary, (2013), Management, accessed at http://www.oxforddictionaries.com/definition/english/management on 21st November 2013
The work of George Hermanson entitled: "Paradise and Hospitality" states that hospitality "...was crucial in the world of the ible. In a desert environment - hot days, cold nights, where food and water are scarce, hospitality literally meant the difference between life and death. Even today among the edouin, offering hospitality to travelers is a requirement of tribal life. Our texts this morning illustrate the place and importance of hospitality in our faith." (2008) it is related by Hermanson that the story of the Exodus in the ible is about God's hospitality to God's people. Lost, tired, and hungry, the children of Israel are starting to lose hope in a promised land. God feeds them with quail and manna. God offers them hospitality in the desert. An act that more than restores their bodies - it restores their spirits. This image of feeding is played out in the…
Chandler, Paul-Gordon (2005) Sacred Hospitality 'Middle Eastern Style' December 2005. Inland Episcopalian. Online available at http://www.paulgordonchandler.com/sacredhospitality.pdf
Church Hospitality Assessment (2002) Evangelism Coach. New Life Ministries 2002. Online available at http://www.evangelismcoach.org/2007/02/church-hospitality-asessment
Hart, Dirk J. (2008) the Architecture of Hospitality. Reformed Worship. Resources for Planning and Leading Worship. Online available at http://www.reformedworship.org/magazine/article.cfm?article_id=104
Hermanson, George (2008) Paradise and Hospitality. Online available at http://www.georgehermanson.com/2008/09/paradise-and-ho.html
Hospitality Management. Aspects of external customers on the night club business.
The nightclub industry is a highly competitive and consumer driven market that focuses on client centric services such as top shelf alcohol and VIP lounge private entertainment. Consumers of the night club vary as much as the type of night club venue varies. Some night clubs offer a VIP lounge while others do not. In fact, the majority of night clubs actually are dance clubs but are within the night club category as they attract the same clientele.
Men and women frequent night clubs and according to Moss, Parfitt, & Skinner (2009), expect perhaps different amenities or experiences that are gender specific. "It (research) suggests that an understanding of the gendered nature of place and the differing preferences of men and women can assist businesses in shaping their product and services around the needs of their customers. In Phase…
Goulding, C. & Shankar, A. 2004, Age is just a number: Rave culture and the cognitively young "thirty something," Emerald Group Publishing, Limited.
Losekoot, E., Ruud, v.W. & Wood, R. 2001, Conceptualising and operationalising the research interface between facilities management and hospitality management, Emerald Group Publishing, Limited.
Moss, G.A., Parfitt, S. & Skinner, H. 2009, Men and women: Do they value the same things in mainstream nightclubs and bars?, Palgrave Macmillan.
Hospitality Marketing. I'm studying hospitality management Cold Coast Australia. I attach documents understanding target hospitality organisation (Meriton Serviced Apartments Gold Coast) I wanna essay.
Meriton Serviced Apartments is an Australian-based firm offering alternative hospitality services in luxurious apartments, in hotels located near the beach and providing customers with a wide array of recreational opportunities. Still, a weakness of the hotels remains the relatively low quality of the rooms, due to the fact that the company outsources the entire room division to a cleaning company (Part A). In this setting then, the current strategic proposal is that of increasing the quality of the rooms through the improvement of control over the outsourced services.
In a more detailed stance, the proposed strategy is characterized by the following:
Objective: The scope of the strategy is that of increasing the quality of the rooms in order to increase the levels…
Buchanan, M., 2008, Profitable buying strategies: how to cut procurement costs and buy your way to higher profits, Kogan Page Publishers
Caghill, D.J., 1997, How customers pick a hotel: strategic segmentation and target marketing, Routledge
Click, R.L., Duening, T.N., 2004, Business process outsourcing: the competitive advantage, John Wiley and Sons
Hsu, C.H.C., Powers, T., 2001, Marketing hospitality, 3rd edition, John Wiley and Sons
Jamaica Hospitality Management
One of the problems with tourism today is many destinations are overhyped. This is problematic, as visitors will receive less, higher prices and large crowds. These factors make the overall experience impersonal. To make matters worse, numerous locations make it difficult to experience culture and expand your horizons. This is because they are focused in taking a one size fits all approach when it comes to the end product.
Jamaica is a place that has something for everyone. It has remained a popular tourist destination for decades. However, many of the spots are not as well-known and there numerous areas which offer a one of kind experience. This allows you to experience the tropical lifestyle and intermingle with different cultures, customs and traditions. ("Visit Jamaica," 2015)
Out of Many One People
Jamaica has a similar heritage, experiences and beliefs as the United States. This is because both…
Visit Jamaica. (2015). Jamaica Tourist Board. Retrieved from: http://www.visitjamaica.com/
The hotel market in present times as also in earlier periods has largely been impacted by the changes in the expectations and inclinations of the consumers. One major change is the advancement in technology that leads to ease of access. According to statistics from research studies, it is indicative that as much as fifty five percent of all consumers presently make use of the internet to book their travel plans and accommodations. This percentage alters the setting of the hospitality industry in a huge way. In fact, proficient use of technology is considered to be the thin line that separates successful entities in the hotel industry and those that turn failures (Walker, 2012).
Due to the predispositions and changing preferences of the consumers to adapt technology, it has become an integral component in the industry to the extent that the hotel market and industry has to change and incorporate…
Walker, J. R. (2012). Introduction to Hospitality (6 edition). Boston: Prentice Hall.
Walker, J. R., & Walker, J. T. (2012). Introduction to Hospitality Management (4th Ed.). Prentice Hall. Retrieved from http://www.pearsonhighered.com/educator/product/Introduction-to-Hospitality-Management-4E/9780132959940.page
This theory is applicable in the hospitality management. It is a business of managing people. Managing people means ensuring that they are working according to their roles and responsibilities. Senior management's strategy to achieve success in this industry is hiring qualified people and as a result, the staffs of Red Sea are competent and highly-motivated individuals. Thus, the need to sustain their consistency in good performance is essential.
Motivation is directly linked to the performance of employees. Without stimulation that motivation provides, workforce would not behave in a manner that is appropriate to the business. Their performance would consequently not meet the expectations required of them and productivity would be jeopardized. To overcome this undesirable situation, manager can address this by helping his/her staff realize their full potential thru the use of performance, goals, measurement, feedback and recognition.
Applicant's Leadership Style
Grace Hannaford and Ronan Atkins are both an…
He said he was frustrated at times that he could not be a chef, but felt more like just a cook, because everything was so precisely regimented to make things efficient and to keep down costs. Then Psaltis describes his experiences working at the esteemed French Laundry under the hand of Thomas Keller as a dream job gone horribly wrong, because of the disorganization in setting up a new system at the restaurant. This experience was very different from his earlier work at restaurants that had more standardized procedures already in place, but helped him appreciate the need to make a restaurant kitchen work as smoothly as clockwork
Psaltis views his work almost as a calling, and even if the reader disagrees with some of his assertions, such as the fact that people starting out in the hospitality industry should forego having a family until they have established…
Considering the results of this study, a detailed look into the current condition of our atmosphere must be done thoroughly. What may appear clean to one may be utterly inconceivable to another. This can be determined by inviting customers to fill out satisfaction cards. The comments and feedback that comes form this type of questionnaire and response is usually a very accurate way to establish customer rapport since they can be done anonymously.
Implementing these questionnaires, and urging customers to reply, will allow a determination of the outward opinion of our establishment within several weeks. All characteristics of the restaurant can be listed within each questionnaire, including food quality and freshness, prompt service, atmosphere, convenience, and any other aspect contributing to their overall experience with our establishment.
Another interesting component in the survey done by Restaurant Hospitality Service Company that showed an influence on patron's decision to frequent specific restaurants…
Kozak, Metin. 1998. Benchmarking: destination attractiveness and small hospitality business performance. International Journal of Contemporary Hospitality Management. MCB UP, Ltd.
Tepeci, Mustafa. 1999. Increasing brand loyalty in the hospitality industry. International Journal of Contemporary Hospitality Management. MCB UP Ltd.
Anderson, Brandy. 2000. Walt Disney Inc. HCRM 201. Retrieved on the World Wide Web; May 26th, 2007: http://oak.cats.ohiou.edu/~rv117498/esp/disney.doc.
Gardinier, Emannuel. 2005. Staff Turnover....Avoid the Reactive Zone. Hotel Online. Retrieved May 27th, 2007 from the World Wide Web: http://www.hotel-online.com/News/PR2005_1st/Mar05_Turnover.html .
Business Administration/Concentration: Hospitality Management
Can tourism reduce poverty? This is the question I pose for a research project. It is relevant to the hospitality industry because tourist destinations depend upon the hospitality industry in order to survive and draw business. Governments of developing nations can promote tourism in order to reduce poverty, if the findings of this study produce affirmative results. If, on the other hand, they do not show that tourism can reduce poverty, the question of how to reduce poverty can be examined from a different angle. The purpose of this topic is to provide a literature assessment of the relationship between tourism, hospitality and poverty reduction in various countries around the world so as to draw out themes and concepts that can help students and researchers to better understand the relationship.
My hypothesis is that hospitality can help tourism to reduce poverty around the world. Warm hospitality…
Effects of CM on the Hospitality Industry
At a very strategic level, CM has made the hospitality industry much more attuned to the preferences, wants and needs of guests. It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to Facebook, Twitter and other social networks, more responsive to the needs of the guest to provide feedback (Lim, Saldana, Saldana, Zegarra, 2011). There are also more effective analytics being used than ever before, creating greater insights into guest's patterns of purchasing not only accommodations but amenities as well (Phillips, Louvieris, 2005). CM's effect on the hospitality industry is very significant, bringing a strong customer orientation to the industry and also giving hoteliers and service providers much greater insights into…
Ivanovic, S., Mikinac, K., & Perman, L. (2011). Crm development in hospitality companies for the purpose of increasing the competitiveness in the tourist market. UTMS Journal of Economics, 2(1), 59-68.
Lim, S., Saldana, a.Z., Saldana, P.E., & Zegarra. (2011). Do market oriented firms adopt web 2.0 technologies? An empirical study in hospitality firms. International Entrepreneurship and Management Journal, 7(4), 465-477.
Murphy, J., Olaru, D., Schegg, R., & Frey, S. (2003). The bandwagon effect: Swiss hotels web-site and e-mail management. Cornell Hospitality Quarterly, 44(1), 71-87.
Phillips, P., & Louvieris, P. (2005). Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: A balanced scorecard perspective. Journal of Travel Research, 44(2), 201-211.
There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available for translating and the guest has to wait until someone is available this leads to the guests getting impatient and hence it was discourage the guest from visiting the resort some other time. This is an eventual decline in international guests since there is no efficiency in handling them. The communication barrier between the staff and guests is something very bad and if not taken care of well can lead to serious negative implication to both the image of which will…
Rauch, R. (2011).Top 10 hospitality trends for 2012.Retrieved December 11, 2012 from http://hotelmarketing.com/index.php/content/article/top_10_hospitality_industry_trends_for_2012
Ako, D. (2012). Hawaii Hotel Industry Lags. Retrieved December 11, 2012 from http://www.hawaiinewsnow.com/story/6507725/hawaii-hotel-industry-lags
The Moscow times. (2012). Hospitality Industry Trends. Retrieved December 11, 2012 from http://www.themoscowtimes.com/business/business_for_business/article/hospitality-industry-trends/459453.html
Rauch, R. (2012).top 10 hospitality trends for 2013.retrieved December 11, 2012 from http://www.hospitalitynet.org/news/4058659.html
The moment of truth was when the front desk people realized that the problem we reported was not just a minor complaint or just an example of customers being too picky or demanding. It was fairly clear that the hotel personnel immediately empathized with our situation and that they felt obligated to rectify the problem for us. The wrong response would have been to tell us that we should just try to live with the noise for one night until another room like the one we booked became available or to turn off the air conditioner when we wanted to go to sleep and then turn it back on in the morning. In addition to being insulting (because nobody needs to be told that they can do either of those two things), that type of response would have conflicted with any demonstration of reliability, assurance, or responsiveness.
There were both…
Management of Information Systems Business Strategy: Lessons to Be Learned From the Clinic and esort Cases about the Creation, Implementation and Use of Business Intelligence
The objective of this work is to examine the lessons to be learned from the clinic and resort cases about the creation, implementation and use of business intelligence in management of information systems business strategy.
Business intelligence is described as the "business capability of extracting actionable insight from business and market data to support better decision-making and improved corporate performance." (The Business Intelligence Guide, 2011) Furthermore, Business Intelligence is the business reported to be the "most wanted technology by business across the world" because business intelligence "even in current times of economic downturn, when IT budgets are being cut, is still at the top of the list of urgently needed business capabilities." (The Business Intelligence Guide, 2011) The critical need for business intelligence was learned…
Briggs, Linda L. (2011) BI Case Study: Hospitality Firm Clean Up with BI. 26 Jul 2011. TDWI. Retrieved from: http://tdwi.org/Articles/2011/07/26/Case-Study-Hospitality-Firm.aspx?Page=1
Business Intelligence (2011) The Business Intelligence Guide. Retrieved from: http://thebusinessintelligenceguide.com/bi_solutions/index.php
Konitzer, Kate and Cummens, Mike (2011) Case Study: Using Analytics to Improve Patient Outcomes and Billing Accuracy at Marshfield Clinic. TDWI. 11 Jul 2011. Retrieved from: http://tdwi.org/Articles/2011/07/11/CASE-STUDY-Using-Analytics-to-Improve-Patient-Outcomes-and-Billing-Accuracy-at-Marshfield-Clinic.aspx?Page=1
(Buhalis, 2008) at the same time, the Internet is helping to bring many regions closer together. This means that some of the challenges which were mentioned earlier are exposing people in specific areas to different ideas. (Hase, 2007) Over the course of time, they will become more accepting and interested in learning about new cultures. (Hase, 2007) This is when multiculturalism management strategies can be effective in creating a unique work environment that is embracing all of the various attributes. (Buhalis, 2008) (Hase, 2007)
This is positive because it is changing the mindset of everyone for the better and dealing with cultural barriers (which were difficult to address in the past). (Brennan, 2007) the way that this can be maximized is to use new technology to introduce cutting edge ideas to someone. This can occur by having them work with particular devices that will discuss specific attributes (which can take…
Brennan, R. (2007). TQM Marketing Perspectives. Quality Assurance in Education, 15 (1), 44 -- 60.
Buhalis, D. (2008). Progress in Information Technology. Tourism Management, 29 (4), 609 -- 623.
Canen, a. (2008). Multicultural Leadership. International Journal of Conflict Management, 19 (1), 4 -- 19.
Devine, F. (2007). Managing Cultural Diversity. International Journal of Contemporary Hospitality Management, (19) 2, 120-132
Food and Beverage Management
Articles eview myriad of ingredients go into the stew that is successful food and beverage service, including: good equipment, good location, excellent product, pleasant atmosphere, quality middle-level management, forward-thinking administration-level hierarchy, and sincere / consistent customer service. And moreover, a vitally essential component which completes the recipe for food and beverage success is a terrific staff, which springs from the planning that goes into finding talent, followed by the training and maintenance of staff excellence through intelligent processes. This paper reviews those issues, and the research which delves into how notably competent H and hands-on management can bring - and keep - high-caliber employees on board successfully.
Article #1: "How the achievement of human-resources goals drives restaurant performance," by Daniel J. Koys, Cornell Hotel & estaurant Administration Quarterly
Attitude" has a different meaning in the 21st Century than it did in previous years. To often today,…
Kay, Christine; & Russette, John (2000). Hospitality-management Competencies.
Cornell Hotel & Restaurant Administration Quarterly, 41, 52.
Koys, Daniel J. (2003). How the achievement of human-resource goals drives restaurant performance. Cornell Hotel & Restaurant Administration Quarterly, 44, 17025.
When Paul le Von took over the food service director (FSD) at St. Mark's Hospital in Salt Lake City, he faced a number of challenges. Like other FSDs who are new to a job, le Von wanted to make numerous dramatic changes in a short period of time - renovating the facility, upgrading the menu, creating more responsive customer service - to show he was worth his salt. Also, he knew that in order to get the things done that were first on his agenda - such as a customer service overhaul "...a friendlier way of talking with customers, more like a waiter in a restaurant" (Bond, 2002) - he full cooperation with
The consultant's proposed solution was second-order change, a kind of solution that was applied to employee turnover because it provides a remedy to a problem that seemed to be inherently problematic and systematically impossible to resolve given the current situation of the hospitality industry. By allowing Gunter look into the problem through a different perspective, that is, by looking at turnover as simply a reality and not a problem, he realized that there is no need to solve it, but only to capitalize on it. That is, highlight Green Mountain as a premiere training resort for aspiring hospitality managers, and make this asset work for the resort to hire competent employees that will make Green Mountain resort profitable and eventually, a first-class resort.
The above-mentioned images of change managers allowed Gunter and the consultant to integrate these images and help Green Mountain resort get back on track and not suffer…
In the present day, casino resorts are amidst the most perceptible hospitality business operations across the world. The casino industry has had an astonishing and remarkable growth over the years. In particular, the casino industry is by far one of the most considerable developments in the hospitality industry, in the course of the past thirty years or so. Its coming together with the lodging and hospitality industries has been significant and astounding. It can easily be pointed out that the biggest hotels across the globe are casino resorts, which are located in the Strip of Las Vegas (Walker, 2013).
Some of the aspects that sets apart the casino industry from other hospitality entities, and gives it a competitive advantage is that aside from the casino itself, the industry offers a full spread of entertainment, lodging, food and beverage, and also retail services. Different from other hospitality entities, the…
Walker, J. (2013). Introduction to Hospitality. New Jersey: Pearson Higher Education.
Walker, J. R., Walker, J. T. (2013). Introduction to Hospitality Management. New Jersey: Pearson Higher Education.
Flags Discovery Kingdom in Vallejo, California wants to implement a new revenue management system, maximizing revenue per customer, per visit and improving overall revenue. There are several tactics that can be utilized to extract the maximum revenue from customers. Some of these will be discussed in this paper. The nature of the business is important here, because amusement parks deal in a perishable good (park capacity). There are many different revenue streams within the park as well, so revenue management policies affect an entire suite of products and services, rather than a single good (No author, 2013).
One revenue management strategy is to foster repeat visits. While some customers travel to visit the park, there is a market of local consumers who might visit the park. Converting occasional visitors from this group into regular visitors can increase revenue substantially. Heo and Lee (2009) note that consumers find revenue management at…
Heo, C. & Lee, S. (2009). Application of revenue management practices to the theme park industry. International Journal of Hospitality Management. Vol. 28 (3) 446-453.
Milman, A. & Kaak, K. (2013). Theme parks revenue management. Goodfellow Publishers. Retrieved November 5, 2013 from http://www.goodfellowpublishers.com/free_files/Chapter%2010-f5d89c30697d8d2cdaed6b944079ed3f.pdf
No author. (2013). Revenue management applications in untraditional industries. Cornell University. Retrieved November 5, 2013 from http://blogs.cornell.edu/armapp/2013/03/27/revenue-management-in-theme-park-industry/
Walls, P. (2013). Revenue management: The parking lot dilemma. The Hospitality Blog. Retrieved November 5, 2013 from http://blogs.cornell.edu/armapp/2013/03/27/revenue-management-in-theme-park-industry/
Management: Management at Walmart
Background of Walmart
Mission, Vision and Values of Walmart
Managers at Walmart
Manager's ole in Decision Making and Strategy
Managers Managing Diversity
Managers as Motivators
Background of Walmart
For this study we would dwell into the role of a manager at Walmart -- the largest retailer in the U.S. Walmart has been in business for more than 50 years and at present has a footfall every week of more than 260 million customers in the 11,500 stores under 65 banners in 28 countries and the e-commerce sites in 11 countries. The net sale of the company in 2014 was $476.29 billion. The company has 2.2 million associated across the world. The group recorded a net sale increase of 1.9% in the fiscal year ended January 30, 2015 and it returned $7.2 billion to shareholders through dividends and share repurchases (Corporate.walmart.com).
The company has been credited with…
Bateman, C. 'The Role Of The Practice Manager'. InnovAiT 1.8 (2008): 597-599. Web.
Corporate.walmart.com,. 'Leadership'. N.p., 2015. Web. 6 Dec. 2015.
Farrington, C. 'Reconciling Managers, Doctors, And Patients: The Role Of Clear Communication'. JRSM 104.6 (2011): 231-236. Web.
Garib, Geetha. 'Leisure Managers' Perceptions Of Employee Diversity And Impact Of Employee Diversity'. International Journal of Hospitality Management 32 (2013): 254-260. Web.
In very day life, it is a common occurrence to attend various special meetings to celebrate a given occasion. These meetings can also be for education purposes, promotions or commemorations. The occurrence of such special meetings constitutes an event. Therefore, to make this event happen, a long process of planning and preparing for the event takes place. Thus, this process of applying the skills and structures of project management to create and develop a festival, celebration, conference or social gathering is what makes event management (eid & Bojanic, 2010). Event management is significantly involving for the people who are organizing the event as they have several factors to ensure are in place for the event. Currently, there are several events; world events all over the world such as the Olympics and the world-cup games, which involve not only a portion of the bodies involved, but also the whole country…
Allen, J. (2009). Event planning: The ultimate guide to successful meetings, corporate events, fund-raising galas, conferences, conventions, incentives and other special events.
Ont: J. Wiley & Sons Canada.
Anholt, S. (2009). Places: Identity, image and reputation. Houndmills, Basingstoke: Palgrave
management process. Also, I will give a personal example of how I would incorporate that task into my ideal position of a food service manager. Lawn (2013) suggested that the food service industry should be an important market to make significant gains in the near future. He reported that "foodservice in business and industry has recovered from the recessions doldrums and performed and should also grow significantly in 2013. " This exercise is practical examination of this industry and how management processes can make real and effective changes towards an organization's performance.
Planning is very important part of the management process. It is the basis of which all of the other steps grow from. Planning means to have a long-term goal or objective. ith that objective in mind, plans should be systems of action that support the organization reaching those goals. Planning should be customized to meet the unique…
Lawn, J. (2013). FM 2013 Foodservice Market Outlook. Food Management, 11 Feb 2013. Retrieved from http://food-management.com/colleges-amp-universities/fm-2013 - foodservice-market-outlook
United States Department of Labor. Occupational Outlook Handbook. "Food Service Managers." Viewed 14 Mar 2013. Retrieved from http://www.bls.gov/ooh/management/food-service - managers.htm
Vasilion, L. (2005). Emerging Trends in Food Service. Dietary Manager, October 2005. Retrieved from http://www.anfponline.org/Publications/articles/2005_10_074Trends.pdf
Another 110 individuals would be necessary in administrative positions; 120 people in the cleaning crews and the rest of 150 should occupy diverse positions.
4.2. ecruitment, selection and hiring
Once the event coordinator has identified the staffing need, he moves on to recruiting and selecting the individuals to occupy the available positions. ecruitment and selection is generically "concerned with any means available to meet the needs of the firm for certain skills and behaviors" (Armstrong, 2000, p.201). What these processes generally do it to attract prospective employees and determine which of the candidates are best suited for the available positions. It is imperative that the processes of recruitment and selection be efficient, effective and fair (ACAS). As the best candidates are identified, the human resource manager, after an understanding with the executives, makes an employment offer to the individual. This employment offer will not only include the specification of the…
Acuff, J., Wood, W., 2004, The relationship edge in business: connecting with customers and colleagues when it counts, John Wiley and Sons, ISBN 0471477125
Armstrong, M., 2000, Strategic human resource management: a guide to action, 2nd Edition, Kogan Page Publishers, ISBN 0749433310
Arthur, D., 2001, The employee recruitment and retention handbook, AMACOM Div American Mgmt Assn, ISBN 0814405525
Bohlander, G.W., Snell, S., 2007, Managing human resources, 14th Edition, Cengage Learning, ISBN 0324314639
management, in particular the management of mega events. It also delves deeply into the positives and negatives of the London Olympic Games and the 2006 orld Cup events in Germany. Those who manage mega events have an enormous task and an almost impossible responsibility to the public, to those participating in the events, and to the countries where mega events take place. Those issues and more are covered in this paper.
Theoretically review the key aspects of event management
Form and Function
Theoretically an event is a kind of convergence, according to Professor Donald Getz (School of Tourism, The University of Queensland); it is a blending of forms and functions, and those in turn converge into a worthwhile experience for the tourist / participant. Getz uses two huge events to illustrate how form and function come together to produce a grand experience for the attendee. He points to the 2012…
Baumard, P. (1999). Tacit Knowledge in Organizations. Thousand Oaks, CA: SAGE.
BBC News. (2005). Four suicide bombers struck in central London on Thursday, July 7,
killing 52 people and injuring more than 770. Retrieved September 30, 2013, from http://news.bbc.co.uk .
BBC News (2012). London 2012: How the world saw the Olympic Games. Retrieved September
The objective of this work in writing is to conduct a critical assessment of the negative and positive impacts of cultural events or festivals upon the host community and destination. This work will be specific to the United Kingdom.
There is an increase in the growth of popularity of culturally-based events and festivals and because of this, these types of festivals and events are becoming more commonplace. Included in these events are "a diverse range of themes from the specific, food and wine, through to multi-faceted celebrations, such as multicultural festivals. Characteristically, they originate within the community in response to a need or desire to celebrate their unique identity." (Small, Edwards and Sheridan, 2005, p.86) The work of The 2nd DeHaan Tourism Management Conference: Nottingham: December 16th, 2003 entitled "The Impact of Festivals on Cultural Tourism" defines cultural tourism as "Travel directed toward experiencing the arts, heritage, and special…
Chalip, L. And Leyns, A., 2002. Local business leveraging of a sport event: Event Management, 6, 155-165. Managing an event for economic benefit. Journal of Sport Management, 16, 132-158.
Fredline, E. & Faulkner, B. (2002a). Residents' reactions to the staging of a major motorsports event within their communities: a cluster analysis. Event Management, 7(2), 103-114.
Fredline, E. & Faulkner, B. (2002b). Variations in residents' reactions to major motorsports events: why residents perceive the impacts of events differently. Event Management, 7(2), 115-126.
Fredline, E., & Faulkner, B. (2000). Host community reactions: a cluster analysis. Annals of Tourism Research, 27(3), 763-784.
American Hotel Lodging Association
Management Carriers under the Hotel and estaurant Industries
Hotel, lodging and restaurant industries are one of the fastest growing career areas in the world today. These industries have very high potential for job creation because they are diverse and dynamic. This sector grows every day in all parts of the world and absorbs many people ranging from the skilled, semi-skilled and unskilled. There is a high demand for services offered by these industries in America and beyond. This high demand forces the operators in this sector to expand and grow in all ways in order to meet their customers' expectations. esearch in the hospitality industry which include hotels and restaurant shows that, this sector grows at a high rate than any other sector. Statistics shows that more than one out of ten jobs in the world today relates to this sector directly or indirectly.
U.S Bureau of Labor and Statistics. (2006).Career Guide to Industries 2006-2007.Washington:
David, K.H. And Jack, D.N. ( 2009). Human Resource Management in the Hospitality Industry.
New Jersey: John Willy and sons.
Human esources Management in Hotel Hospitality
Hotel Industry Human esources Management
Human esource Management in the Hotel Hospitality Industry
Authors Frank Go and Mary Monachello (1996) note, "effective management of human resources is required in all functions of hospitality in order to cultivate teamwork and sustain a competitive edge" (Go and Monachello, 1996, p.8). Because good management rests on both knowledge of human resource management and skill to implement effective human resource strategies, it is essential that those in the hotel hospitality industry fully understand and implement strategies for good management in order for their hotel to succeed to its highest capability. The purpose of such management is based on the need for high performance level and dedication of hotel employees. Despite the various resources and supplies that a company may require, human resources is actually the most important resource because without a labor force, no business can be done…
Addicott, R., McGivern, G. And Ferlie, E. (2006). Networks, organizational learning and knowledge management. Public Money and Management. 26(2), pp. 87-94. Retrieved from: LexisNexis Database.
Anthony, R. And Young. (1999). Management control systems. Chicago, IL: McGraw-
Boxwell, R. (1994) Benchmarking for competitive advantage. New York, NY: McGraw-
he human resources of a company require an deserve different treatment and consideration than the company's other resources, of course, and this is where the leadership function of management comes into play. Inspiring, encouraging, and simply communicating with employees in way that motivates them to further the company's goals in the most valuable and efficient way possible is the aim of good leadership, and will lead to a maximized return from the company's other resources, as well (Bateman-Snell 2009). In the tourism industry, this can also require becoming a community leader, ensuring others that their lives will not be adversely impacted from tourism increases and generally engaging the community and culture in the endeavor as much as possible (Law & hyne 2004).
he first three functions of management -- planning, organizing, and leading -- require the fourth function of management -- controlling -- to ensure that they are…
The first three functions of management -- planning, organizing, and leading -- require the fourth function of management -- controlling -- to ensure that they are being practiced in the manners and with the intents with which they were conceived (Bateman-Snell 2009). Controlling essentially refers to the monitoring of both the processes and the end results of a company's efforts, and in this manner also serves as something of the final arbiter in management when it comes to the other three functions. In the hospitality industry, control requires constant attention to detail, and the thorough checking and rechecking of ll aspects of the consumer's experience with the company and its services. Without the function of control, there is no way for any company, including -- perhaps especially -- those that operate in the hospitality industry, to know if they are living up to their potential and goals.
All four functions of management are vital in the hospitality industry, as they are in all business ventures. Without proper planning, organizing, leading, and controlling, the hospitality industry would not be able to offer a consistent quality of service, or even consistent services. By utilizing these four functions of management in a conscious, intelligent, and responsible way, on the other hand, companies operating in the hospitality and tourism industry can maximize their profitability and their sustainability in a way that is beneficial not only to the companies themselves, but to the environment and the communities in which they operate.
Frank and Taylor (2004) warn that motivating employees is highly dependent on their specific wants and needs. An accounting firm that mostly hires conservative, serious-minded employees who value efficiency above all else are not likely to be motivated by the offer of a life coach or a concierge. They would probably be much more motivated by a good 401k plan. However, that does not mean that all types of organizations cannot get creative with their benefits.
The key is to creating an effective and creative employee benefit strategy is talk to the employees and find out what they really want. According to Gajewski (2005) it is critically important to modify "the corporate culture to balance employee needs and desires with organizational objectives" (p. 4). Therefore, if companies can change the corporate culture in such as way that satisfies both management and employees, then they would be remiss not to do…
Alsop, R. (2008) The 'Trophy Kids' go to work. The Wall Street Journal. Retrieved from http://online.wsj.com/article/SB122455219391652725.html
Are They Really Ready To Work? Employers Perspective On The Basic Knowledge And Applied Skills Of New Entrant To The 21st Century U.S. Workforce. 2006. Retrieved from http://www.p21.org/documents/FINAL_REPORT_PDF09-29-06.pdf
Avery, D.R., & McKay, P.F. (2006). Target practice: An organizational impression management approach to attracting minority and female job applicants. Personnel Psychology, 59, 157-187.
Birdi, K., Clegg, C.W., Patterson, M.A., Robinson, A., Stride, C.B., Wall, T.D., & Wood, S.J. (2008). The impact of human resource and operational management practices on company productivity: A longitudinal study. Personnel Psychology, 61, 467-501.
CQI is often seen as more forward- or futures-based compared to TQM, which is more of a series of techniques and initiatives to unify an organization around a common theme of quality and performance to customers' expectations (Lonial, Menezes, Tarim, Tatoglu, Zaim, 2010).
Unique Contributions To Quality Each Provides
TQM is ideally used for enterprise-wide shifts in strategy to be more quality and customer-driven while CQI is more oriented toward a specific process or strategy area where statistical analysis can be used to define parameters and predict an outcome based on improving quality. Of the two, CQI can deliver more immediate impact within a healthcare organization as it defines a specific strategy within a given process area. TQM on the other hand is better for redefining an entire corporate culture and making it more quality-based (Talib, ahman, Azam, 2011).
Implications for the Quality of Health Care
CQI is best suited…
Lonial, S., Menezes, D., Tarim, M., Tatoglu, E., & Zaim, S.. (2010). An evaluation of SERVQUAL and patient loyalty in an emerging country context. Total Quality Management & Business Excellence, 21(8), 813.
Suchy, K.. (2010). A Lack of Standardization: The Basis for the Ethical Issues Surrounding Quality and Performance Reports. Journal of Healthcare Management, 55(4), 241-51.
Talib, F., Rahman, Z., & Azam, M.. (2011). Best Practices of Total Quality Management Implementation in Health Care Settings. Health Marketing Quarterly, 28(3), 232.
Mosad Zineldin, Hatice Camgoz-Akdag, & Valiantsina Vasicheva. (2011). Measuring, evaluating and improving hospital quality parameters/dimensions - an integrated healthcare quality approach. International Journal of Health Care Quality Assurance, 24(8), 654-662.
Knowledge Management Best Practices in Services Industries
The ability to stay on in step with customers' rapidly changing needs is only possible when a company completely commits itself to transforming data into information, while also capturing and using tacit and implicit knowledge. As this analysis will illustrate, data, information and knowledge are multifaceted and have many implications across the lifecycle of a business in general and customers specifically. Concentrating on how the data pertaining to customers can be optimized, this analysis concentrates on the Service Quality (SEVQUAL) methodology and metrics. SEVQUAL measures five dimensions of the customer experience including reliability, assurance, tangibles, empathy and responsiveness (Parasuraman, Zeithaml, Berry, 1985). While the scope of this analysis concentrates on SEVQUAL from the standpoint of capturing data, information and knowledge from a customer standpoint, there are many ancillary implications that also apply to the knowledge-based theory of firms as well. The use of…
Anders, P.N. (2006). Understanding dynamic capabilities through knowledge management. Journal of Knowledge Management, 10(4), 59-71.
Dyer, J.H., & Nobeoka, K. (2000). Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal, 21(3), 345-367.
Enz, C & Siguaw, J (2000). Best practices in service quality. Cornell Hotel and Restaurant Administration Quarterly, 41(5), 20-29.
Gao, F., Li, M., & Nakamori, Y. (2002). Systems thinking on knowledge and its management: Systems methodology for knowledge management. Journal of Knowledge Management, 6(1), 7-7.
CA Sonya Thomas
268 West Hospitality Lane Suite 400
(909) [HIDDEN] Fax [HIDDEN]
CaSonya Thomas is a director in the director's office at the county of San Bernardino -- Department of Behavioral Health. (County of San Bernardino - Department of Behavioral Health, n.d.)This department is responsible for the "overall planning, implementation, direction, coordination, and evaluation of the Department of Behavioral Health." (County of San Bernardino - Department of Behavioral Health, n.d.) Specifically, the responsibilities of the office Ms. Thomas is apart of is grant writing applications, developing assessment protocols, and regulations interpreting. The Department of Behavioral Health Administration section has meetings with State and local agencies, communication with citizen advisory boards, and communication with other public and private agencies.
Along with the myriad of services provided by the Department of Behavioral Health are Adult programs. These adult programs include: Adult esidential Services Clinic, Conservatorship Investigation Unit, Employment Services Program, Housing…
County of San Bernardino - Department of Behavioral Health. (n.d.). County of San Bernardino, California - Official Web Site. Retrieved February 12, 2013, from http://www.sbcounty.gov/dbh/administration/administration.asp#
County of San Bernardino - Department of Behavioral Health. (n.d.). County of San Bernardino, California - Official Web Site. Retrieved February 12, 2013, from http://www.sbcounty.gov/dbh/adultservices/adultservices.asp# (
County of San Bernardino - Department of Behavioral Health. (n.d.). County of San Bernardino, California - Official Web Site. Retrieved February 12, 2013, from http://www.sbcounty.gov/dbh/CrisisServices/crisis.asp#
HBS History - Harvard Business School. (n.d.). Harvard Business School. Retrieved February 12, 2013, from http://www.hbs.edu/about/history.html
This was accomplished by: breaking down into small teams and having everyone work directly with some of the top executives at the firm (i.e. Steve Jobs). This created an atmosphere that encouraged employees to discuss their ideas and the impact they are having on consumers. It is at this point, that Apple was able to integrate these different ideas into their performance evaluation procedures. (Stone 38 -- 40) (Snell 143 -- 179)
Clearly, the performance evaluation system that Apple is using is helping the firm to attract and retain the best employees. This is because there is a focus on ensuring that all candidates for a position meet: the basic educational and experience qualifications. During the next stage, is when they will be subject to: a series of interviews, a practical exam and other criteria. This allows the company to decide which individuals would be the best choice for…
Griffin, Ricky. Management. Boston: Houghton Mifflin, 2008. Print.
Herbold, Robert. What's Holding You Back. San Francisco: Josey Bass, 2011. Print.
Highhouse, Scott. Stubborn Reliance. Industrial and Organizational Psychology 1:3 (2008): 333 -- 342
Snell, Scott. Managing Human Resources. Mason: South -- Western, 2012. Print.
The Boardman Management Group has a simple organizational structure consisting of a single unit. All of the management is located in one facility, which is situated adjacent to the primary area of business. The group uses this structure because most of its business is the Baderman Island Resort. It is not known if the Group even manages the original portfolio of cottages and hotels, but there are some offsite properties that are also managed from this central location. Presumably the rationale is that these properties are not a major part of the business, and it is easier to have management centrally located than on-site.
This type of organizational structure is typically utilized for firms that have a single business, and a narrow geographic scope. All of the functions can work closely together when they are in a central location. The company's units have a higher degree of cohesion,…
Tourism and Hospitality Industries: Management
Integration of Travel and Hospitality Companies
Vertical integration has been a major trend in corporate business in profit-based and consumer-based industries over the past several decades, particularly as more specialized and dynamic good and services are being offered with wider global distribution. There have been many examples of vertical integration in the travel and hospitality industry within the past several decades, although due to the volatility of industries based upon consumer activity with disposable income during the recession since 2008, it is a somewhat risky maneuver, particularly in the acquisition of transportation companies.
The general principle of vertical integration, however, leads to greater profit margins as two or more related ventures are purchased by the same entity, thus lowering overhead and eliminating external expenditure. Vertical integration is particularly of benefit for the development of travel and hospitality packages that seek to offer savings to customers…
Hargrave, A. (2011)"The Ownership of Travel and Tourism Organisations: Takeovers" http://www.bized.co.uk/educators/1619/tourism/business/activity/ownership.htm
George Lafferty, Anthony van Fossen, Integrating the tourism industry: problems and strategies, Tourism Management, Volume 22, Issue 1, February 2001, Pages 11-19.
John Tribe, The competitive, technological, political and sociocultural environment, The Economics of Recreation, Leisure and Tourism (Fourth Edition), Butterworth-Heinemann, Oxford, 2011, Pages 173-204.
Ludwig Theuvsen, Vertical Integration in the European Package Tour Business, Annals of Tourism Research, Volume 31, Issue 2, April 2004, Pages 475-478.
Influx of Money Impact Hospitality Sector in Brazil
how influx of money impact brazil'S HOSPITALITY SECTO
How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector
How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector
The literature review seeks to scrutinize and evaluate the probable effects of the influx of money from 2014 World Cup in Brazil in relation to growth and development of the country's hospitality industry (Jones 2012). Since the major declaration (October 2007) by FIFA that Brazil shall be hosting the biggest world event, the hospitality sector has embarked on building new hotels, bistros, and lodges. The sector has also stepped up efforts to renovate existing facilities ahead of the tournament slated for June 2014. Although preparations are still underway, an influx of visitors and money is inevitable with considerable accommodation bookings reported across the country (Jones 2012).
Influx of Money is…
Burt, J. (2012, May 25). Boys staying in brazil. The Daily Telegraph.
Davis, J.A. (2012). The Olympic Games Effect: How Sports Marketing Builds Strong Brands.
Hoboken: John Wiley & Sons
Global outlook: Sporting events - sporting chance. (2010). Foreign Direct Investment,, n/a.
Monroenico Hospitality Company
Project Purpose and Description
The purpose of this project is as follows:
The complex interplay of collaborative effort which every major information technology (IT) project requires a precise system of measurement through which to quantify and qualify the occurrence of success or failure, and this process is best performed with a practical system of project metrics. Traditional project metrics such as customer satisfaction rating and return on investment have been supplemented with the powerful analytics of modern software applications, allowing today's project managers to evaluate every conceivable aspect of an IT project through the objective lens of calculation and computation. It has been consistently observed that enterprises which excel at adhering to predetermined project delivery schedules typically employ a well-defined set of performance metrics to regularly measure ongoing progress (Schwalbe, 2011), because project managers armed with this targeted knowledge are far better equipped to deploy their resources…
Motel 6. (2012, August 19). Motel 6 chooses crossbeam. Retrieved from http://www.motel6.com /reservations/reservation_faq.aspx
Schwalbe, K. (2011). Information technology project management. (6th ed.). Boston: Course Technology Ptr.
Simmons, T. (2012, July 10). Motel 6 uses crossbeam for online security. Hotel Management,
Retrieved from http://www.hotelmanagement.net/motel-6/motel-6-uses-crossbeam-for-online-security-16856
These initiatives are especially important now because unemployment remains high in the Northern Territory today (Mohatt, 1994), and a lack of educational and employment opportunities has resulted in a paucity of a skilled workforce by mainstream social standards that has contributed to an increased incidence in criminal activity throughout the region (Smith, 2001). According to one authority, "The notion of economic barriers such as job ceilings does not necessarily create disincentives toward schooling or create folk theories which make for ambivalence. Where subsistence living and mixed cash economies form a central part of people's lives, then these so-called economic barriers to school success are much less a factor in school failure in places such as the Northern Territories of Australia" (Mohatt, 1994 p. 183). Nevertheless, the Northern Territory has much to offer domestic and foreign visitors alike today, providing them with a unique glimpse into what is essentially another world…
Baker, R. (1999). Land Is Life: From Bush to Town the Story of the Yanyuwa People. St. Leonards, NSW: Allen & Unwin.
Chatelard, G. (2003). Conflicts of interest over the Wadi Rum Reserve: Were they avoidable? A socio-political critique. Nomadic Peoples, 7(1), 138.
Cowlishaw, G. (1999). Rednecks, eggheads, and blackfellas: A study of racial power and intimacy in Australia. St. Leonards, NSW: Allen & Unwin.
Hall, D., & Richards, G. (2000). Tourism and sustainable community development. London: Routledge.
The modeling environments was so accurate it could deliver results that aligned at a 95% accuracy rate with the actual results achieved. Another advantage was the use of knowledge management to orchestrate multichannel selling, marketing and service scenarios across the client's specific requirements and needs. The analytics and knowledge management systems were also combined successfully to create a constraint-based engine as well. All of these factors were critical to the success of the system.
The cons of this modeling approach were the lack of precision on pricing ands the ability to model the more finely-tuned aspects of the programs. There was not enough data to create a profitability measurement and the use of constraint modeling at times could leave out the more unpredictable aspects of the marketing mix. hile the virtual marketplace proved effective for testing message, media and defining audience, it lacks the precision necessary for making long-term, highly…
Ball, Leslie D. "IT Education Success Strategies for Change Management." Information Systems Management 17.4 (2000): 74-7.
Benamati, John, Albert L. Lederer, and Meenu Singh. "Information Technology Change: The Impact on IT Management." The Journal of Computer Information Systems 38.4 (1998): 9-13.
Bordum, Anders. "The Strategic Balance in a Change Management Perspective." Society and Business Review 5.3 (2010): 245-58.
Eastman, Doug, and Claire McCarthy. "Embracing Change: Healthcare Technology in the 21st Century." Nursing management 43.6 (2012): 52.
Projects Compared - Belbin analysis
In order to find a way through which the success of teams could be predicted Dr. Meredith Belbin, a management psychologists, worked in collaboration with Henley Management College in the early 1970s. Business simulations were used in running some experiments for the research by Dr. Meredith Belbin. Participants were divided according to different psychological types such as if they are introvert or extrovert etc. It was his hope to find a team mix that is perfect. In 5 years' times he was able to establish the fact that in particular types of projects specific clusters or patterns can be made use of in order to predict the success of a team (Bennett, 2001). There is often a preference found in the minds of the individuals regarding these clusters. It was also established by him that it can never happen that one team can…
Beck, K. (2000). Extreme Programming Explained. Reading, MA: Addison Wesley.
Belbin, M.R. (1981) Management Teams, John Wiley & Sons, New York.
Belbin, M.R. (1993). Team Roles at Work. Butterworth-Heinemann, Ltd., Oxford
Belbin, M.R. (1996). The Coming Shape of Organization. Butterworth Heinemann
Motivation Systems for Hospitality Organizations: A Case Study of Motel
Generally speaking, the hospitality industry competes on a global basis by providing food and beverages services as well as accommodations for tourists and travelers. For instance, according to Lucas, "The term hospitality industry serves as an overarching label for businesses whose primary purpose is to offer food, beverage and accommodation for sale on a commercial basis" (2003:3). By contrast, hospitality services are associated activities that take place within the hospitality industry which are provided within different segments of the marketplace. Such hospitality activities are primarily involved with providing food and beverage services for a wide range of institutional operations including educational facilities such as colleges and universities, passenger airline carriers, healthcare and long-term care facilities as well as penitentiaries and jails (Lucas 2003). For the purposes of this study, the focus will be on the hospitality industry and hotels in…
The following Table labeled Table 1.0 shows the Direct Competition Comparison in the industry sector of Marriott International, Inc.
Marriott International is known for being creative and especially so in relation to the IT dollar. In a report entitled "The Keys to Marriott's Success" stated is that "Marriott and its IT department have documents and system, policies and procedures and even history and philosophy to guide their decisions frees them to focus on real resourcefulness creatively combined with the commitment to wring the most value from every IT dollar." (International Data Group)
The Courtyard by Marriott was found to be the "Champion in Best Practice" which is evidence in the Intranet System which replaced manuals and printed materials. Siguaw, et al. (2004) The Courtyard by Marriott also recently claimed the award as the Corporate-level Overall Best-practice Champion in the mid-scale segment. The Cornell Hotel School along with the…
1. Deng, Ni (2004) Can Service Recovery Help When Service Failures Occur? Journal of Hospitality and Tourism Management 2004 Aug 01 [Online] Highbeam Research
2. For Global Hoteliers MICROS-Fidelio Financials is the answer; MFF Provides an Integrated, IRFS Complaint Solution (2003) M2 Presswire 2003 Dec 9 [Online] Highbeam Research
3. Wyndham and NYU Release Completel Women Business Traveler Study Online; Profile of Today's Woman Business Traveler Determined (2000) PR Newswire Dallas 2000 June 6 [Online] Highbeam Research
4. Campbell, Steven. E. Dr. (2000) Prosperity Bodes Well for the Hospitality Industry in the New Millennium The Black Collegian 2000 Feb 1 [Online] Highbeam Research
Tourism and Hospitality Industries
It is perhaps indicative of how interconnected the hospitality industry and the tourism industry are that they are often connected in literature as one broad industrial category, "the hospitality and tourist industry." Their aims and objectives certainly overlap, sharing a common goal of catering to the needs and desires of people who are traveling for one reason or another. It is a facile separation of the domains of each industry to suggest that hospitality pertains to where people stay and tourism pertains to what people do in the process of travel, particularly as the options become more elaborate and varied to reflect a simultaneous increase in technology and the sophistication of consumer demand. Instead of focusing upon debatable divisions between the functions of each industry, it is perhaps a better model to look at the ways in which they support each other's key services (Ottenbacher 2009).…
Brey, ET al. (2008). Standard Hospitality Elements at Resorts: An Empirical Assessment. Journal of Travel Research. 47: 2; 247-258.
Crouch, GI. (2011). Destination Competitiveness: An Analysis of Determinant Attributes. Journal of Travel Research. 50: 27-45
Denver ES et al. (2009). "A World Ranking of the Top 100 Hospitality and Tourism Programs" Journal of Hospitality & Tourism Research. 33, 4: 451-470.
McCleary KW. (1993). Hotel Selection Factors as They Relate to Business Travel Situations. Journal of Travel Research. 32: 2; 42-48.
A great deal of the work is unpaid or low-paid, with a heavy reliance on females and young labor and, in some countries, migrants. Most work is regarded as semi-skilled or unskilled, with some deskilling. Training is often basic, with firms tending to buy in skills from the labor market. A large number of workers communicate directly with customers, while others have a more indirect customer relationship.
Part-time and nontraditional employment is commonplace, and may be increasing among the different nations' interest in creating more flexible labor markets. Mobility is high, which leads to high labor turnover rates. ecruitment and retention is particularly problematic, particularly for managers where a lack of professionalism may impede business success in developing and transitional economies.
This book is a very thorough approach to employment relations and a number of different areas that a hospitality H person needs to consider in order to do his…
Lucas, R.E. (2003). Employment Relations in the Hospitality and Tourism Industries.: New York. Routledge.
Status in Hospitality
How Class and Status are Reflected in the Modern Hospitality Industry
Issues of class and status are reflected in the modern hospitality industry as this consumer-driven marketplace seeks to respond more effectively to the demands of a diverse public. Class may be defined as one's "social class [or] socio-economic class -- people having the same social or economic status." (http://www.cogsci.princeton.edu/cgi-bin/webwn?stage=1& word=class). When class is considered together with income, the resulting "socioeconomic status" (SES, or, status) is a powerful demographic indicator that factors into many decisions in the hospitality industry. The hospitality industry is unique in that it combines services with a tangible good, usually a lodging room. Issues of class and status impact on the hospitality industry by requiring the industry to respond to the customer individually, on the level of service delivery as well as product provided.
One way the hospitality industry has responded to a…
Baranowski, Shelley. (2003). An Alternative to Everyday Life? The Politics of Leisure and Tourism. Contemporary European History 12.4. 561 -- 572.
Class (n.d.) Downloaded May 18, 2004 from Wordnet, Web site: http://www.cogsci.princeton.edu/cgi-
Harwood, A. (May 19, 2004). Eggs-Pensive: Our writer's verdict after he shells out for $1,000
These travelers tend to book longer stays and are looking for more conveniences, an important emphasis for the industry in the coming years.
Tourism specialists are beginning to realize the advantages of technology in the industry. Among the benefits of technology include electronic travel or communication. Technological advances have made communications faster and more efficient. Improved computer networking has decreased the need to travel in some instances because consumers and other professionals are able to save time and money by simply contacting one another via electronic mail or electronic conferencing rather than via traveling (Muehsam & Tarlow, 1992). This may mean less people traveling, but typically it means an equivalent number of people traveling but looking for more technological conveniences when traveling including video conferencing and access to internet technology.
Thus the face of travel and tourism is changing. Consumers are looking for more electronic conveniences as they travel, particularly…
Gray, W.S. & Liguori, S.C. (1993). "Hotel and Motel Management and Operations, 3rd ed." New York: Prentice Hall
HIS. "Hotel Information Systems." [Online}. 17, November, 2004:
Muehsam, M.J. & Tarlow, P.E. (1992). "Wide horizons: Travel and tourism in the coming decades." The Futurist, 26(5):28
Indeed, if we consider a hotel, for example, in an internal analysis, the financial analysis will evaluate the financial health of the hotel, keeping in mind some of the industry's characteristics (such as seasonality) and the fact that the hotel's revenues may somewhat depend on the period it operates in. However, similar to other industries, financial ratios will be calculated based on the basic statements. An internal diagnosis of functional areas will take into account the specificity of the hospitality industry. In this sense, marketing and promotion probably plays an important role, as does public relations, in ensuring that the customers are satisfied with the services provided and that they will be using the same facility in the future as well.
The external environment analysis will take into consideration some of the factors that affect the hospitality industry. These may be, for example, legal factors (laws that may affect the…
1. Comerford, Robert a.; Callaghan, Dennis W. Strategic Management. Text and Tools for Business Policy. Second Edition. Chapter 1. On the Internet at http://www.cba.uri.edu/Faculty/Comerford/Text/Text.html
Comerford, Robert a.; Callaghan, Dennis W. Strategic Management. Text and Tools for Business Policy
Second Edition. Chapter 1. On the Internet at http://www.cba.uri.edu/Faculty/Comerford/Text/Text.html
The hotel and the LST core values are aligned in customer service and hospitality, meeting the customer needs as often as humanly possible. (LST websites)
Measurement and Feedback and Cultural Change (Yee Tsang & Antony 2001) measurement and feedback systems are currently lacking, other than in the nature of the fact that booking groups often return, though individuals not necessarily. (Mccarville 1993)
7 Essentials for Successful Leisure Programming
1. Establish programming priorities. LST has adequately developed a set of priorities regarding both what the consumer will see, as a cultural reflection and from an historical perspective. The company has also effectively developed a TQM approach to the development of programs that meet the consumer's expectations of a tour. Individualization and keeping the costs of such within the expectations of individuals and groups will be the key in the future.
2. Discover clients' needs. Client's needs discovery is currently produced by…
Dabrowska, K (2005) "The Lure of Libya: Weekend Breaks for Londoners in Libya? This Is Not a Desert Mirage but One of the Dreams Amelia Stewart Is Determined to Turn into Reality before Long." The Middle East, August/September, pp. 54.
"Establish Trade Links in Libya; IN ASSOCIATION WITH Rensburg Sheppards." (2006) Daily Post (Liverpool, England), September 20, p. 4.
Ford, N (2003) "Diversifying Success: Change Is Afoot in Libya Where Economic Growth Continues at a Healthy Rate." The Middle East, May, pp. 50.
"GADDAFI'S SECRET POMPEII. Caroline Hendrie Finds Roman Ruins in Libya to Match Italy's Finest - but Don't Tell a Soul, REVIEW." 2005. The Mail on Sunday (London, England), January 16, p. 94.
Golden Tulip Hospitality Group was formed in 1962 by a group of Dutch hoteliers, with a small group of properties in the Netherlands. The group's first major expansion came in 1975, when it entered into an association with KLM, the Dutch flag carrier. This allowed the group to expand into many of KLM's destinations, spreading the chain around the world. The company went through a succession of ownership and management changes over the next couple of decades, eventually ending up in an alliance with the German TOP International to form the current Golden Tulip in 2001. The company today manages hotels around the world, some of which it owns or franchises, and others which have external ownership but strategic alliances with Golden Tulip. The current entity has worked to bring its hotels under the Golden Tulip brand, and in recent years has also begun to launch other brands for bars,…
Golden Tulip.com website, various pages. (2010). Retrieved November 20, 2010 from http://www.goldentulip.com
Kar-Gupta, S. (2009). Starwood Capital to buy most of Golden Tulip hotels. Reuters. Retrieved November 20, 2010 from http://uk.reuters.com/article/idUKTRE56644S20090707
Muscat Daily. (2010). Golden Tulip on expansion mode: eyes Mecca and Medina next. The Week. Retrieved November 20, 2010 from http://www.theweek.co.om/disCon.aspx?Cval=4329
PW India. (2010). Golden Tulip hospitality on expansion drive. PW India. Retrieved November 20, 2010 from http://www.pwindia.in/News/Hospitality/10-05-13/Golden_Tulip_Hospitality_on_expansion_drive.aspx
One of the most important decisions that need to be taken is regarding the number of cleaning employees that are required and the frequency at which the cleaning will be conducted. These are all about the public areas where the house keeping has to be active. They also have to look after the guest room areas. The area near the guest rooms consist of the elevators through which the guests will be traveling, the corridors which they will use to reach their rooms, the stairwells through which also the guests may go and finally the guest rooms themselves. (Housekeeping)
Well one can say that the other areas are semi-public while the rooms are absolutely private, and in those the cleaning has to be done in agreement with the guest or in their absence. After cleaning, it has to be realized that the housekeeping staff are the only persons from the…
Facility Engineering and Maintenance. Retrieved from http://wps.prenhall.com/wps/media/objects/1010/1034988/1 . Accessed 30 August, 2005
Food and Beverage. Retrieved at
Human Resources Management: How to Improve Minimum Wage Policy Management in Hong Kong
The objective of this research is to analyze the advantages and disadvantages of minimum wage legislation in Hong Kong. When hike minimum wage can help lower skilled worker. This study will conduct an evaluation of the minimum wage hiking and how it can help the lower skilled workers and will additionally compare benchmarking minimum wage legislation with other countries, for example the standard of minimum wage.
Following minimum wage legislation the primary problems that employers and employees faced included for employers the turnover rate of lower-wage workers and how to reduce the cost of training that affects the quality of service and the working attitude and behavior of employee lack of enthusiasm. For employees problems included the increase in the unemployment rate and reduction in fringe benefits including such as medical insurance. Included in this study will…
Blundell, R., and H. Reed, 2000. The Employment Effects of the Working Families Tax Credit. Institute for Fiscal Studies Briefing Note No. 6, April.
Advisory, Conciliation and Arbitration Service, 2000. Annual Report 1999 -- 2000.October.
Bartlett, B., 2000. The Verdict on the Minimum Wage: Guilty on All Counts. Economic Affairs. September.
Bartwell, R., 2000. Age Structure and the UK Unemployment Rate. Bank of England Working Paper 124.
com.ph. 2010)." Overall this is in line with HKIA's official policy of functioning as a green and environmentally friendly airport. To quote HKIA's website Hong Kong International Airport (HKIA) is fully committed to the 4s of waste management -- eduction, e-use, ecycling and esponsibility. Our waste management efforts include reusing and recycling around 12 tons of wastes every day (Hong Kong International Airport 2010)." In addition, HKIA has been participating in the Hong Kong Environmental Protection Department's Wastewise program since 2003. Wastewise sets the city of Hong Kong's annual waste reduction and recycling targets. HKIA has received the Gold Wastewise Label annually from 2003 to 2007. In 2008 they received the Wastewise excellent class and recycle materials such as cardboard, paper, plastics, scrap metals, glass bottles, food waste, vehicle tires, spent lube oil, fluorescent lamps, rechargeable batteries, printer / fax cartridges as well as used cooking oil (Ibid).
AECOM. (2010). Hong Kong International Airport - Airport Master Plan 2030 Study,
Hong Kong. Available: http://www.aecom.com/Where+We+Are/Asia/Transportation/_carousel/Hong+Kong+International+Airport+-+Airport+Master+Plan+2030+Study,+Hong+Kong . Last accessed 25 Dec 2010.
Bloomberg. (2004). High Times for Hong Kong's Airport . Available:
http://www.businessweek.com/magazine/content/04_52/b3914061.htm . Last accessed 25 Dec 2010.
"In India, there are no Big Macs because the Hindu people don't eat beef. However, they have the Maharaja Mac, which a Big Mac is made of lamb or chicken meat. There is also a vegetarian burger, the McAloo Tikki" (Adams 2007). However, despite the fact that McDonald's must face what may seem like insurmountable challenges, like selling its 'burgers' in a nation like India where a high percentage of the population is vegetarian or does not eat beef for religious reasons, it still holds to the same quality standards of standardized operating and assembly procedures. This enables the McDonald's style to be exported across borders, even when accommodations must be made.
Meyer similarly keeps a tight reign upon quality control at his organization. But it is quality that his obsession, not that "French fries had to be exactly 0.28 inches thick" (Schlosser 2005). While, "the McDonald's operations manual today…
Adams, Beatrice. (2007). McDonald's strange menu items across the world. Trifter.
Retrieved October 15, 2011 at http://trifter.com/practical-travel/budget-travel/mcdonald%e2%80%99s-strange-menu-around-the-world/
Collins, Glenn. (2009). The accidental empire of fast food. The New York Times.
Retrieved October 15, 2011 at http://www.nytimes.com/2009/12/16/dining/16Shake.html?pagewanted=all
It was especially effective when evaluated for the specific demographic segmentation the organization was targeting. Young adult males were particularly inclined to watch the commercial, thanks to the buxom, bikini-clad beauty as the star. In addition, young adult females were more likely to relate to the star of commercial, more so than if they had cast a middle-aged housewife. Although these demographics were more likely to watch the commercial, such a small portion of the commercial was devoted to the actual message, it's difficult to determine the effectiveness on whether or not these viewers would take action, such as learning more about breast cancer or conducting monthly self breast exams, or other behaviors that would help with early detection of breast cancer, to ensure the likelihood of survival.
egarding the seven Ps of marketing, the Save the Boobs campaign was more effective than originally anticipated regarding the place of the…
Aggarwal, V.B., & Gupta, V.S. 2001, Handbook of journalism and mass communication, Concept, New Delhi.
Anselmo, D. 2010, Marketing demystified a self-teaching guide,.McGraw-Hill, New York.
Assael, H. 2005, Consumer behavior and marketing action (3rd ed.), Kent Pub. Co., Boston.
Crane, F.G. 2001, Professional services marketing: strategy and tactics, Haworth Press, New York.
Holly Schroth, a management consultant and senior lecturer at the Haas School of Business and Management, describes the management style of Coach Jack Clark. Clark is the coach for the University of California's rugby team, and, under his leadership the team has won 21 national championships in the past 25 years. The article focuses on different aspects of Clark's leadership. The first part focuses on his leadership and development of the team under normal circumstances. The second part focuses on how Clark dealt with this team being downgraded from varsity to dub status as a result of budget cuts, which talks about how he leads in crises.
Clark was an athlete who attended the University of California as a football player. Like many football players, he played rugby at the end of football season, and fell in love with the sport. He played some professional football, and some professional rugby,…
Schroth, H. (2011). It's not about winning, it's about getting better. California Management
Review, 53(4), 134-153 doi: 10.1525/cmr.2011.53.4.134
A microbrewery in Colorado is growing rapidly. There is a long lead time for the purchase of new equipment, so management must make a demand forecast for the next couple of years in order to ensure that it has the capacity it needs to continue expansion. There are constraints, however, in particular with respect to access to key inputs. This casts uncertainty on the demand forecasts, such that simple extrapolation of current growth rates is going to be insufficient. A decision tree is used to help with the demand forecasting, taking into account different scenarios with respect to the growth patterns and the growth constraints.
This paper is based on a real world situation. The situation at hand is that of a small microbrewery, operating in Colorado. The microbrewery is five years old and has expanded annually since its inception. The brewery produces five beers regularly, and these…
Morgan, J. (2013) Alaskan Brewing discontinues pale ale due to hop shortage. Craft Brewing Busines. Retrieved July 24, 2013 from http://www.craftbrewingbusiness.com/ingredients-supplies/alaskan-brewing-discontinues-pale-ale-due-to-hop-shortage/
Welch, D. (2007). Hops shortage likely to boost price of beer. NPR. Retrieved July 24, 2013 from http://www.npr.org/templates/story/story.php?storyId=16245024
Brewers Association. (2013). Craft brewing facts. Brewers Association. Retrieved July 24, 2013 from http://www.brewersassociation.org/pages/business-tools/craft-brewing-statistics/facts
The Case for Diversification
Deltacom/Earthlink is facing a challenging operating environment. As a regional player in an intensely-competitive market, we face an uncertain future. We acquired Deltacom in order to facilitate future growth, but a quick look at our financials indicates that our growth has flatlined and our profits declined to almost nothing last year (MSN Moneycentral, 2013). One of the issues is that there was considerable overlap between Earthlink and Deltacom, and we felt that this would provide us with synergies, in reality it simply made us bigger without enhancing our operations or reducing our risk. At this point, we probably need a new strategic direction in order to ensure our future survival. Diversification is one of the best strategies to achieve this.
In portfolio management, diversification is a strategy where a number of different types of investments are created in a single portfolio (Investopedia, 2013). The…
Investopedia. (2013). Definition of diversification. Investopedia. Retrieved November 22, 2013 from http://www.investopedia.com/terms/d/diversification.asp
Investopedia. (2013). Risk and diversification. Investopedia. Retrieved November 22, 2013 from http://www.investopedia.com/university/risk/risk2.asp
Katzenstein, J. (2013). Diversification strategies. California State University. Retrieved November 22, 2013 from http://som.csudh.edu/depts/adjunct/jkatzenstein/mgt490/Diversification%20Strategy%20Presentation.ppt
MSN Moneycentral (2013). Earthlink. Retrieved November 22, 2013 from http://investing.money.msn.com/investments/stock-income-statement/?symbol=elnk
Marriott International is one of the largest hotel chains worldwide. With its headquarters in Bethesda, Maryland, the organisation has over 5,700 properties spread across more than 100 countries around the world. Throughout its nine decades of operation, the organisation has undergone numerous changes in terms of management, processes, as well as corporate and business strategy. This paper discusses a number of change aspects relating to the organisation. These include two key changes in the organisation's management style, role of senior management in preparing the organisation for its most recent change, use of vendors and spokespersons, an innovation that could positively impact on the organisation's employees and customers, as well as the organisation's ability to adapt to the changing needs of customers and the market environment.
Changes in Management Style
Marriott has been in operation since 1927. Though the organisation has undergone several changes in management style over its operational history,…
Performance Management Plan task decribed email Traci Atwood Allen Consulting page
Performance management plan
In order to experience best results with the company, the employer needs to consider the value of employees for the firm as a whole. Through being able to assess each employee and the degree to which he or she is essential for the institution, Bradley can effectively direct finances with the purpose of providing valuable employees with bonuses. In order to obtain best results from his relationship with employees, he would have to devise a job plan in order to emphasize the expectations he has from each of his employees.
All employees need to be well-acquainted with the company's goals in general and with the tools it needs to use in order to achieve them. This means that Bradley would have to produce a strategy that would instruct each person about his or her role in…
Daniels, L.M. "Business Information Sources," (University of California Press, 1993)
Lee-Ross, D., & Lashley, C. "Entrepreneurship and Small Business Management in the Hospitality Industry," (Routledge, 4 May 2010)
Stewart, J., Beaver G., "Human Resource Development in Small Organisations: Research and Practice," (Routledge, 2 Aug 2004)
The lessons of Suarez's career seem especially apt for entrepreneurs in the hospitality industry, where consumer's tastes may be very fickle. Once upon a time, not so long ago, the idea of upscale Asian food, as opposed to take-out, would have been unthinkable. owever, Suarez, despite his innovation and emphasis on the unique, is not averse to altering even his 'whatever' approach, given the demand for franchising upscale restaurants, as people everywhere want to sample a bit of elegance and luxury. According to the article, one day Suarez suddenly though: "Imagine if we had one formula.' Suarez recognizes that a standardized, scalable restaurant is more saleable than a collection of quirky, individualistic culinary marvels," hence his new idea of embarking into hotel chains as well as chains of his most popular restaurant Prime " (anft, 2003).. is willingness to constantly shatter his own old paradigms demonstrates why Suarez has sustained…
Hanft, Adam. (Oct 2003) "The Zentrepreneur." Inc. Magazine. Retrieved 15 Mar 2007 at http://www.inc.com/magazine/20031001/zentrepreneur_Printer_Friendly.html
This article provides a refreshing profile of what it calls the second type of entrepreneurs, what it calls a Zentrepreneurs, who may not have always known what enterprise was their reason for being (unlike the first, highly planned kind), but who have "a wide-angle view of things" and are processing and scanning" the commercial environment "all the time" (Hanft, 2003). Phil Suarez is one of the leaders of the culinary world in fine dining. His most recent venture is a high-end Asian restaurant named 66, and 66 deploys the type of Asian fusion cuisine that takes even the most jaded palates by surprise. Yet although Suarez has an empire, but it is an empire without a plan.
On one hand, it is somewhat frustrating to read this article, although the account of the meal had by the author and the Zentrepreneur is certainly entertaining. How is it possible to find feasible advice from the career of a man who seems to take whatever life offers him? However, it provides important instruction how simply being responsive to the changing needs of the marketplace and tastes, without obsessing can be financially fruitful. The lessons of Suarez's career seem especially apt for entrepreneurs in the hospitality industry, where consumer's tastes may be very fickle. Once upon a time, not so long ago, the idea of upscale Asian food, as opposed to take-out, would have been unthinkable. However, Suarez, despite his innovation and emphasis on the unique, is not averse to altering even his 'whatever' approach, given the demand for franchising upscale restaurants, as people everywhere want to sample a bit of elegance and luxury. According to the article, one day Suarez suddenly though: "Imagine if we had one formula.' Suarez recognizes that a standardized, scalable restaurant is more saleable than a collection of quirky, individualistic culinary marvels," hence his new idea of embarking into hotel chains as well as chains of his most popular restaurant Prime " (Hanft, 2003).. His willingness to constantly shatter his own old paradigms demonstrates why Suarez has sustained cranky restaurant reviewers and the upswings and downswings of a volatile industry.