Hotel Facilities Maintenance

Facilities Maintenance Hotel Facilities Maintenance As the proposal for Hotel Montreux enters the next phase, plans for maintenance must be delineated. Proper scheduled maintenance of the facilities systems, buildings, equipment and other features is essential to protect the capital investment and to ensure that Hotel Montreux achieves the international reputation targeted by investors and financiers. This report provides a plan of overall maintenance designed to maximize the investment by ensuring timely and appropriate maintenance and repairs.

The sections that follow address the following specific management, care, and maintenance areas: Maintenance systems Equipment specifications Purchasing criteria Guest, employee, and corporate benefits Cost accounts Sustainability assurances The recommendations and the overall facilities maintenance plan are based on comprehensive research relevant to the needs of the hotel, its customers, and its investors. Sources include online and print industry journals, hospitality periodicals, industry websites, and authoritative books. Maintenance systems Hotel Montreux is equipped with information technology (IT) that permits electronic recordkeeping for all maintenance, care, and management activities.

Equipment records include detailed schedules for maintenance that integrated with the Master Electronic Monitoring and Management platform (MEMM). An historical basis for each major piece of equipment and all contiguous systems is generated automatically as maintenance tasks are completed or as repairs are addressed. The platform is capable of prioritization and benchmarking of equipment performance, both of which support the generation and summarization of cost account activities.

The platform schedules maintenance during quiet hours and off-season times to avoid inconveniencing guests and to avoid a concomitant reduction in revenue due to disruption of service and less than optimal guest environments. The Master Electronic Monitoring and Management (MEMM) system functions in a green, paperless fashion -- unless controls are overridden -- thus supporting the corporate philosophy of sustainability. Channels of communication and personnel involved All housekeeping staff will have developed capacity to identify the need for repair or replacement tasks.

Staff will receive some fundamental training in inspection and repair, and will have access to appropriate tools for minor adjustments and replacements to elements of the physical plant. Substantive repair, replacement, or maintenance issues will be reported to the head of maintenance for resolution. Staff in each functional area will be responsible for basic inspections and checks which may identify the need for repairs or maintenance.

These inspections and routine checks may include: Scheduled preventative maintenance reviews Fire safety inspections Food handling and safety inspections Insurance checks for discounted premiums Each of the inspections and checks listed above are integrated into the Master Electronic Monitoring and Maintenance system (MEMM). Should completion of the checks identify necessary action, the electronic record will so indicate and notification will be sent electronically to the appropriate person via their email. A master list is produced for each functional area to ensure expedient and thorough follow-up.

The Master Electronic Monitoring and Maintenance system (MEMM) includes the following components: Equipment status and data records Functional and service space status records Guest room status and data records Housekeeping inventory controls Food service inventory controls Meetings and business service inventory controls Work order status and history Material safety data sheets (MSDS) Material Safety Data Sheets (MSDS) are provided by the equipment sources and detail the best practices for care and maintenance of the equipment.

The data sheets are crucial to the safe and judicious use of any material hazards and include emergency treatment recommendations or first aid procedures should contamination occur. Master Electronic Monitoring and Maintenance Databases Digital records and databases are included in the Master Electronic Monitoring and Maintenance system for the following types of maintenance: Routine, preventative, guest room, predictive, reactive, and scheduled. Mechanical, electrical and structural plans need to be easily accessed by the maintenance department to increase the efficiency and effectiveness of their work.

Equipment Purchase Criteria Determining the cost of equipment is a complex endeavor that must factor in a variety of variables including initial purchase price, installation expense, ongoing maintenance, and technical support subscriptions. In addition, there are specific purchase criteria that the Hotel Montreux planning team must apply.

These criteria include the following: (1) Durability and useful life of the equipment; (2) reparability; (3) accessibility; (4) efficiency; (5) green technology; (6) Chosen Equipment and Systems The architectural and interior design teams have integrated a number of systems in the facility that are designed to reduce long-term operating costs. Governing the use of electricity in the hotel, particularly that used to produce hot water, is a major focus of the operations team. To that end, the following systems are included in the specs.

Lighting -- Dimmable LED ceiling and track lighting systems; room lighting will activate when key cards are inserted into receptacles as rooms are occupied. Insulation -- Exterior and interior walls will be constructed with integral segmented cavities, with contiguous cavities for wiring and plumbing. Plumbing -- Reduced water capacity toilets, bidets, shower heads, and lavatory faucets will be installed/ Valet parking & shuttle -- Limited parking and an airport shuttle system will reduce associated facilities costs.

Supplier benefits Hotel Montreux has an old-world, luxury focus that is best supported by vendors and suppliers who are established in the luxury hospitality arena. The benefits to suppliers who develop a relationship with Hotel Montreux include the following: Consistent demand for products and services On-time, within month payment Association and reputation, goodwill equity Capability to establish a product or service storefront on hotel website Hotel Montreux has a strong interest in supporting local businesses and so will establish accounts with local businesses.

From those vendor relationships, the following benefits can be derived: Discounted volume purchasing Reduced transportation costs Consistent product quality and service reliability Product evolution trends Guest, Employee, and Corporate Benefits A well-maintained facility provides myriad benefits to guests, employees, and the corporation. The reputation of Hotel Montreux is pegged to guest satisfaction, safety, customer.