Facilities Maintenance Hotel Facilities Maintenance

As the proposal for Hotel Montreux enters the next phase, plans for maintenance must be delineated. Proper scheduled maintenance of the facilities systems, buildings, equipment and other features is essential to protect the capital investment and to ensure that Hotel Montreux achieves the international reputation targeted by investors and financiers. This report provides a plan of overall maintenance designed to maximize the investment by ensuring timely and appropriate maintenance and repairs. The sections that follow address the following specific management, care, and maintenance areas:

Maintenance systems

Equipment specifications

Purchasing criteria

Guest, employee, and corporate benefits

Cost accounts

Sustainability assurances

The recommendations and the overall facilities maintenance plan are based on comprehensive research relevant to the needs of the hotel, its customers, and its investors. Sources include online and print industry journals, hospitality periodicals, industry websites, and authoritative books.

Maintenance systems

Hotel Montreux is equipped with information technology (IT) that permits electronic recordkeeping for all maintenance, care, and management activities. Equipment records include detailed schedules for maintenance that integrated with the Master Electronic Monitoring and Management platform (MEMM). An historical basis for each major piece of equipment and all contiguous systems is generated automatically as maintenance tasks are completed or as repairs are addressed.

The platform is capable of prioritization and benchmarking of equipment performance, both of which support the generation and summarization of cost account activities. The platform schedules maintenance during quiet hours and off-season times to avoid inconveniencing guests and to avoid a concomitant reduction in revenue due to disruption of service and less than optimal guest environments. The Master Electronic Monitoring and Management (MEMM) system functions in a green, paperless fashion -- unless controls are overridden -- thus supporting the corporate philosophy of sustainability.

Channels of communication and personnel involved

All housekeeping staff will have developed capacity to identify the need for repair or replacement tasks. Staff will receive some fundamental...

Substantive repair, replacement, or maintenance issues will be reported to the head of maintenance for resolution.
Staff in each functional area will be responsible for basic inspections and checks which may identify the need for repairs or maintenance. These inspections and routine checks may include:

Scheduled preventative maintenance reviews

Fire safety inspections

Food handling and safety inspections

Insurance checks for discounted premiums

Each of the inspections and checks listed above are integrated into the Master Electronic Monitoring and Maintenance system (MEMM). Should completion of the checks identify necessary action, the electronic record will so indicate and notification will be sent electronically to the appropriate person via their email. A master list is produced for each functional area to ensure expedient and thorough follow-up. The Master Electronic Monitoring and Maintenance system (MEMM) includes the following components:

Equipment status and data records

Functional and service space status records

Guest room status and data records

Housekeeping inventory controls

Food service inventory controls

Meetings and business service inventory controls

Work order status and history

Material safety data sheets (MSDS)

Material Safety Data Sheets (MSDS) are provided by the equipment sources and detail the best practices for care and maintenance of the equipment. The data sheets are crucial to the safe and judicious use of any material hazards and include emergency treatment recommendations or first aid procedures should contamination occur.

Master Electronic Monitoring and Maintenance Databases

Digital records and databases are included in the Master Electronic Monitoring and Maintenance system for the following types of maintenance: Routine, preventative, guest room, predictive, reactive, and scheduled.

Mechanical, electrical and structural plans need to be easily accessed by the maintenance department to increase the efficiency and effectiveness of their work.

Equipment Purchase Criteria

Determining the cost of equipment is a complex endeavor that must factor…