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Effective Communication in the Workplace
Describe a time when you experienced effective communication in a business environment.
I was working as an employee for a "temp" agency, and was on a job as a proofreader for a pre-press company. This company produced packaging design for many companies, including Borden's milk, FedEx, Hilton Hotels, among several others. I was given a cubicle to work in, a computer, and editing tools. I was asked to be available for any editing or proofreading needs that any department head would bring to me.
This arrangement was fine with me except that I was not very busy, and only a few department heads brought final proofing work to me. Also, I was the "new kid on the block" and I suppose the permanent employees wondered who I was and why I was there. My supervisor was a seemingly competent person, articulate and energetic, but she did not explain to the department heads what I was hired to do.
In my second week at this job, my initial supervisor took her vacation and another administrator stepped in to fill her shoes while she was gone. This woman asked me to take a coffee break with her so she could determine...
I explained my background, showed her my resume, and also mentioned that very few proofreading jobs had come my way. After hearing me explain that, she suddenly stood up and said, "Come let's meet the department heads."
This is where the effective communication took place. The supervisor took me to every cubicle and interrupted whatever was going on at that cubicle to introduce me. "We have him on board to provide proofreading services for your department," she said. "Be sure to use his talent -- he is also a good copy editor so he can be of great help as you finish your design and narrative projects. Please use his skills."
TWO: Name three reasons why this communication was effective.
From those introductions I began to get plenty of proofreading and copy editing work. The boring down-time I had previously endured was ended as department heads and others brought work to me (or emailed copy that needed to be proofed and corrected). The first reason this communication was effective is found in a peer-reviewed article in the journal Public Personnel Management, "One of the most valuable skills that a manager can possess…
Works Cited
Cox, A. (2014). Increasing Purposeful Communication in the Workplace: Two School-District
Models. The Delta Kappa Gamma Bulletin, 80(3), 34-38.
Kikoski, J. (1999). Effective Communication In The Performance Appraisal Interview: Face-to-
Face Communication for Public Managers In the Culturally Diverse Workplace. Public Personnel Management, 28(2), 301-323.
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