Managing Tools for Effectiveness
The BSC or Balanced Scorecard strategy tool allows managers to monitor and evaluate their staff and how their actions produce effects. A BSC includes a focused approach to organization's clearly defined goal-oriented strategy, a tight, narrow range of data to be monitored, and a blend of both financial and non-financial data (Balanced Scorecard Institute, 2011). This allows the manager to utilized a closed-loop control mechanism with which to better and more accurately identify the effectiveness of his or her staff. What is important is that the measures used within the BSC be chosen well so that the information provided is worthwhile and valuable (Kellermans, Floyd, Veiga, Matherne, 2013).
Therefore selection and evaluation criteria should be chosen with utmost care and priority given to those data which have a direct and correlating impact on the manager's own aims in terms of directing his or her team to produce in alignment with the overall strategic goals of the organization. As Kaplan and Norton (2007) show, the BSC can be used as strategic management system because it allows them to not have to "rely on short-term financial measures as the sole indicators of the company's performance" (p. 75). On the contrary it gives managers the ability to translate the vision of the organization into "operational terms" -- a set of goals with measurement tools in place to provide adequate and accurate monitoring that integrates the "long-term drivers of success" in the day-to-day strategy of daily operations and evaluations (Kaplan, Norton, 2007, p. 76). Even nonprofits and NGOs use the BSC model, which just goes to show how effective it is on the international scale (HSM, 2010). Indeed, the video by HSM (2010) in which Kaplan describes the utility of BSC by so many various international corporations and organizations is a well-thought out presentation of what BSC can do for managers in any situation, because it provides the tools and framework for staying on task and staying accountable.
Another effective video presentation is that by Deloitte (2010) in which Argaman reveals her own personal experiences using BSC to develop teams under her and guiding them to be more effective contributors to the overall aims of the organization. Argaman highlights the need for effective and constant communication in order to stay on task and go "all in" on the development and growth of the team and the organization, which is what driving a company to success is all about. According to Lewis (2005), the most important coordination and relation factors consist of "unity between project manager and functional managers, project team spirit, sense of mission, goal commitment and capability" (p. 112). This is an appropriate assessment and one that correlates with the perceptions of Samaan and Verneuil (2012) regarding "spirit of mission" in their analysis of the success and adaptability of the U.S. Coast Guard in response to the aftermath of Hurricane Katrina.
The Hermann Brain Dominance model is effective in developing a BSC because it measures the way in which people prefer to think. Thus it is a cognitive model tool and is similar to the Myers-Briggs inventory assessment which provides a four-descriptor or type indicator regarding personalities (for example, whether one is extraverted, introverted, sensitive, perceptive, etc.). According to Hermann there are four ways of producing thoughts: analytically, sequentially, interpersonally, and imaginatively. Identifying the way in which a team's members and leaders are most adept at thinking is a good way to identify which roles they should have because it aligns thinking skills with their applicable activities and outlets. For example, a person who thinks imaginatively would best serve a team by being part of the creative process or department. An interpersonal thinker would be best-suited in the people department or in brain-storming capacity because it is around others that he produces his most effective work in the mind processes. In terms of using Hermann's model to develop a BSC, it is helpful because it gives a framework for situating individuals in what would be their most productive capacity, linking their individual thought processes to their appropriate operational positions.
Individual/organizational reluctance to terminating projects is related to the general unwillingness of persons to admit that they were wrong in their premises after the results bear out as much. It means that persons have to stop and scrap what they have done and essentially flush out all the...
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