Human Resources and Functional Illiteracy
Public Administration Human Resources Research Study Design
Public Sector Human Resource Policy and Functional Illiteracy
Public Sector Human Resource Policy and Functional Illiteracy
Anderson and Ricks (1993) examined the role of illiteracy in determining worker status within the public sector, in part because it had not been done before. They were interested in understanding how worker stratification was determined, after scholars had raised the possibility of a worker caste system within government agencies. This issue is still relevant today, given the increasingly diverse workforce both ethnically and linguistically. This report will analyze the research methods used by Anderson and Ricks (1993) and summarize their findings
Methods
The sample studied by Anderson and Ricks (1993) were human resource professionals currently engaged in managing employees in the public sector. A 41-item questionnaire was used to determine the 'functional literacy' that these managers were noticing on the job, with functional literacy being defined as having the basic English reading, writing, and comprehension skills necessary to function in a specific job position. The survey respondents were also queried for information about problems caused in the workplace due to illiteracy and whether remedial actions were being taken to correct deficiencies. The survey instruments were mailed to a random sample of 1215 local government offices, representing 922 cities, 263 counties, and 30 special districts.
Results
The response rate to the surveys was 44%, much higher than expected (Anderson and Ricks, 1993). A total of 398 cities, 122 counties, and 13 special districts returned the completed surveys. Based on the demographic information included in the surveys, close to 48% of all employees represented by the survey respondents were members of a collective bargaining organization. In addition, a comparison between surveys...
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