Identification Decision Making and Problem Solving in Essay

Excerpt from Essay :


Decision making and problem solving in companies are probably the most important processes in any business. These processes ensure that companies run smoothly and effectively. There are a variety of decision-making and problem-solving processes that ensure the effectiveness of business processes. Often, these are chosen on the basis of their effectiveness in the particular business setting involved. The automotive industry, for example, would not function on the same decision-making process as a childcare business. Particularly, problem identification relate to various problem-solving styles, including the morphological approach, the Kepner-Tregoe approach, inventive problem solving, constraints thinking, the collective-participative style, and the fairness approach. These will be related to five types of businesses, including an automotive business, a restaurant, an electronics business, a DVD store, and a preschool,

The first important step in problem solving is problem identification (Reference for Business, 2010). All five businesses investigated have a problem identification process in place. There are two approaches that can be taken in this paradigm; before the fact and after the fact. Before-the-fact problem identification entails that deficiencies are discovered before they can create problems for the company and its operations. Changes are then made according to the findings of such an investigation. The main problem with this approach is that many problems occur before they can be anticipated. Hence, many companies only follow the after-the-fact approach. Once a problem has been identified, a solution approach can
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be used to ensure the problem is solved and does not occur again.

Frankie's Auto Repairs is an automotive repair shop, which uses an after-the-fact approach to problem identification. Once problems have been identified, the manager favors a morphological approach to problem solutions. This approach uses two-or three-dimensional matrices to highlight solutions that are not immediately obvious. Hence, creative solutions are obtained by means of methods such as the decision tree. For Frankie's, this usually entails the involvement of all employees. Employees then participate in the decision-making process and contribute their creativity, which might otherwise have been overlooked.

The main benefit of this approach is the inclusive process, by means of which all employees are included for their potential to help solving problems. On the other hand, if all employees are included in this way, it means that the business has to come to a halt during the time required to come to a solution.

At the Hotspur Restaurant, an establishment whose main course generally consists of hamburger and steak, the main approach to problem solving is the Kepner-Tregoe approach. This has been established by Charles H. Kepner and Benjamin B. Tregoe. There are five stages to this approach, including situation appraisal, problem analysis, decision analysis, and potential problem analysis (Reference for Business, 2010). This is a basically rational approach, which requires individuals and teams to implement solutions after identifying problems and potential solutions.

JJ's Electronics is an establishments that sells both electronic components and creates alarm systems for homes and vehicles.…

Sources Used in Documents:


Jones, D, Padgett, M., Rose, C., and Weilacker, R. (2009, Aug. 3) Problem Formulation and Identification. Retrieved from:

Pashiardis, P. (1994). Problem and Dilemma Identification and Formulation as the Most Critical Element of the Decision-Making Process: Behavioral Biases and Characteristics. International Intervisitation Programme in Educational Administration. Retrieved from:

Reference for Business.. (2010). Problem-Solving Styles. Encyclopedia of Business, 2nd ed Retrieved from:

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