Technical Incident
Voice Mail Script
Hello Team, this is [Name], [Title] at [Company Name]. I hope this message finds you safe and well. Im reaching out with an important update regarding our office operations today. Please listen carefully as this message has important information that concerns workplace operations.
Earlier this morning, a technological incident occurred at our main office. Specifically, there was a server room fire resulting from an electrical malfunction. The fire has been contained and no one was harmed. However, the office environment is currently unsafe for work.
Effective immediately, our office location will be closed until further notice. We are activating our remote work protocol, with which you should be familiar. This step will allow us to maintain business as usual. All essential files and platforms remain accessible remotely, and our IT team has verified the security and functionality of our cloud-based systems. No sensitive data has been compromised. In short, we are good to go for remote work. Please log in at normal times and fulfill your shift according to normal expectations.
Your health,...
We
trust the transition to remote work will be a smooth one. Please continue to communicate with your...
…recovery were clear to all. Workers received internal email messages and were informed about the companys move to remote work in that manner.
Summary
The server room fire at OVHcloud is a good example of effective incident response. The company used different communication channels for different stakeholders. Everyone was alerted to the degree necessary. The company also made sure that employees and customers received adequate information in a consistent and timely manner. The script above and this real-world case show the importance of messaging in a transparent way to keep teams and stakeholders informed, in the loop, calm, and engaged when an incident…
