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Acknowledging the validity of that position can be a beginning. In this particular case, while the freeloader's situation was clearly unjustified, the host did not establish any boundary lines. In such a situation, the rules were not clear and misunderstandings can certainly happen. Blowing up at the offending party was not justified and was an overreaction ("Interpersonal conflict and," 2011). It is the opinion of this author that by acknowledging this, apologizing for the overreaction and then pointing out the wrong on the other side last is a good way to defuse the situation and start going in the right direction.
To follow up, empathy can then be used as a tool to help bridge the gap. Using an "I" statement such as "I feel pretty upset " rather than "You have made me feel very upset" can aid in this defusing. Then, by stroking the person's ego, finding more positives on their sides can completely calm the situation down. Then, the person trying to defuse...
The solution should then be evaluated or modified to make sure that it has worked and continues to work (ibid.). In this way, the situation should be resolvable.
Conclusion
To sum up, we have applied the definition of interpersonal conflict from chapter one of our textbook to the case study. We reviewed the definition and then applied it to the problem using a defusing technique to cool things down and help find a compromise solution point.
References
Abigail, R.A., & Cahn, D.D. (2010). Managing conflict through communication . (4th Ed. ed.). New
York, NY: Allyn & Bacon.
Interpersonal conflict and effective communication. (2011). Retrieved from http://www.drbalternatives.com/articles/cc2.html.
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