Conflict Relationships Ken and Jane How Do

Conflict Relationships Ken and Jane How do you perceive Jan's effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken's forgiveness. She could have used a time based intervention to talk about the instance further when the conversation would have not been as heated. If they both had a chance to calm down then the conversation might have went smoother.

Another tactic Jan could have tried would be to apologize and to address Ken's concerns so that it could be formed into a win-win. For example, Jan could have said that she was sorry if she did ruin his chances with the girl, but she would try to help him find an even more suitable match. What are two nonverbal cues used by Jan.

What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What, contradictions occurred between the nonverbal cues and the verbal message and how did the contradictions impact the interaction? Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution? The conversation seems to be framed in a win-lose orientation to conflict.

Each person wants to be right, and to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation? They could have imagined how they might feel about the argument in the future. Given that the friends had a long standing friendship, this instance probably would not have been perceived as important to either party. Review the eight conflict-management skills discussed in the text. Identify three examples of these skills in the dialogue between Jan and Ken.

Identify a safe place -- the two people could have suggested a better place and time to have the discussion. Take a listening stance -- both parties didn't seem to have the capacity to listen during the confrontation. Problem-solving with flexibility -- the two individuals could have focused on a solution rather than continued to place blame on each other. Identify three places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully.

Give specific suggestions (supported by the text material) on how the conflict management strategies could have been incorporated to improve the interaction. Both Jan and Ken could have showed instances of grace in the dispute. For example, Ken could accept Jan's apology in the very beginning, "Ken: Sorry? Sorry is not enough. I told you that in private, and you promised that you would keep it just between you and me.".