Interview With Sergeant Walker
Sergeant Robert (Bob) Walker at the Montgomery County Police Department was willing to participate in an hour long interview during which he shared his management styles as well as many of the ways in which he believes he is most effective as a Sergeant and supervisor to 13 members of the police force. Bob Walker (whose name has been changed to maintain his privacy) prefaced our conversation by sharing what he believes epitomizes the reasons he is so successful as a supervisor. Earlier that morning (on the day of the interview) one of the newest members of Sergeant Walker's Police force came to him to share with him some thoughts:
So, he [new member of police force] walks in the room and says to me 'I want to thank you for hearing me out yesterday'. This guy, he thanked me for listening. He knew he had upset me and other members of the force but I demanded that we all listen and hear his side of the story. So today, he thanks me for that. That is big. That summarizes a lot of what we do here. We hear each other out. We listen even if we don't agree. I demand respect and I think that is why we are a successful team. (Walker, Personal Interview, January 29, 2011)
Management Style
Sergeant Walker describes his management style as one that is democratic in nature. As a manager, Sergeant Walker allows the members of his police force to take part "in as many of the decisions as is possible." He instills a "majority rules" mentality for many of the decisions needing to be made within the force.
One of the key aspects to the management style that Sergeant Walker employs is a tremendous commitment to communication. The communication taking place within the Police force goes in multiple directions and is encouraged across and throughout the police force. Sergeant Walker explained, "I believe it is as important that I communicate to my workers and they communicate with me. I mean, it needs to go both ways and also from one of them to another. So communication goes up and down and across us all" (Walker, Personal Interview, January 29,...
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